Date Received: 2024-01-17
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: The presenting issues are as followes : I am a XXXX XXXX XXXX, XXXX Veteran that participated in the CHASE program for veterans that participated in the CHASE option for Wartime Veterans " Free CHASE DEPOSIT BOX PROGRAM IN the XXXX XXXX STATE XXXX XXXX XXXX XXXX BRANCH. My Safe Deposit Box ( SDB ) was last accessed on XXXX XXXX. XXXX " does not have any record of my request to close said SDB as said branch. "? Since on said date, I moved to the State of XXXX. I was instructed to open and continue CHASE BANKING IN my new state. If any issues becomes operative in the State of XXXX, XXXX IN SAID STATE WILL COMPLY WITH ANY CONTRATUAL OBLIGATION TO TAKE CARE OF A LONG-TERM VETERAN CUSTOMER OF CHASE. ( NOTE-I AM STILL A ACTIVE CHASE CUSTOMER AS OF TODAY ). However, XXXX IS DEDUCTING THE XXXX STATE CHASE SAFE DEPOSIT BOX FEES SINCE XXXX XXXX. During the process that I followed the Internal Operating Rules of terminating said SDB, I provided timely notice of my pending move to Virginia on 2021. Yet, XXXX is complying with its Internal Operating Procedure-IOP.
Company Response:
State: VA
Zip: 233XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: To Whom It May Concern, Chase Bank has informed me that they are closing all of my personal and business credit cards on XX/XX/XXXX due to " unexpected activity on this account ''. I have credit cards opened over 5 years, and has always been in good standing, with other Chase personal and business cards open for years. These accounts have always been in good standing, have been paid in full every month, on time. There has been higher than average spending and payments due to increased income, and lack of credit line increases. There has been no warning prior to this that any type of issue or risk was of concern. If there was such a high risk, they would have been shut down immediately. I am shocked they are closing all of my Chase checking and credit card accounts on XX/XX/XXXX after being a customer in good standing since XXXX. I ask that the accounts not be closed on XX/XX/XXXX, so I have time to re-evaluate my relationship with Chase and continue to do business with them if I deem so. Many thanks for your help with this matter, XXXX XXXX
Company Response:
State: NY
Zip: 14580
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I made a 2 dispute with Chase on my sapphire reserve credit card. First dispute was when a contractor stole my card and used it multiple times for roughly {$7500.00}. I offered to get a police report but was told I didnt need one. Later they denied my fraud claim and said I would need to get a police report. I got one and resubmitted. They just denied my claim again even though there is a police report stating what happened. Now they are demanding I pay interest and the cost of the items when it was fraud.
Company Response:
State: NJ
Zip: 08057
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I filed a fraud claim around a month ago. There's a n unrecognized transaction in my account which is not made by me, transfering XXXX XXXX to someone in don't know. But at XXXX the transaction was forced to make through. I file claim but it was rejected by Chase today saying it is a verified transaction. But I didn't make the transaction at all.
Company Response:
State: MO
Zip: 64836
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I would like the inquires to be deleted because I did not authorize these companies to run my credit this is fraudulent
Company Response:
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: XXXX i had a wire transfer to XXXXXXXX XXXX, from Chase bank. The payment was never received. I have been back and forth with chase since XXXX, I have not gotten anything resolved.
Company Response:
State: GA
Zip: 30101
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I opened a Chase Amazon Visa credit card ( " cc '' ). I received a hard card, however, Amazon also posts the cc and its information online, specifically, on my Amazon online account. I have used this card a few times and have paid on my cc each month. The issue that I am having is the constant fraudulent charges against my cc. I have received many, MANY notifications from the cc company asking if I made so and so purchase and 99 % of the time I have not and as a result, the cc company will shut down my credit card and send me a new cc. Unfortunately, the cc company will also post to my online Amazon account my new cc information where it is used fraudulently. It's this continual circle of fraudulent charges, shut down my cc, issue a new one, post it to my online Amazon account, issue me a new card, and before I have a chance to actually receive the new cc, it is being used fraudulently. I have asked the cc company to block my cc/not post it to my online Amazon account , however, I am told that can not be done so I am left with the headache of the perpetual fraudulent charges, issue the new cc, and can't use my cc because it's constantly being shut down. As you can guess, this issue makes it difficult to not only distinguish what exactly are my own charges vs fraudulent charges, however, I am left to make monthly payments and accrue interest on charges that are not mine.
Company Response:
State: CA
Zip: 92571
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX as i was checking my accounts with Chase Bank online i noticed that {$4000.00} was withdrawn from my savings account which i did not withdraw myself. I also noticed that there was a new account number which i was not familiar with and which was showing a balance of {$4000.00}. i immediately called Chase Bank to report what i had just noted with my account. i was informed that they ( Chase ) would close down the account immediately so nobody else could access it but that i had to go to a physical branch as well.I did go to a branch eventually and XXXX ( i believe that was his name-not really sure ) had me speak on the phone with somebody ( i did not get a name ) who interviewed me about what i had observed with my account and i was given this confirmation # XXXX i was informed that i would receive a check for {$4000.00} in about 7-10 days. On XX/XX/XXXX I spoke to XXXX ( since i had not received the {$4000.00} check yet ) and was informed again that i should receive the check in 7-10 days. On XXXX XXXX i called Chase and spoke to XXXX who after checking the confirmation # XXXX informed me that i should receive the claims check in 7 days. On XX/XX/XXXX i again called Chase and spoke to XXXX who informed me that she would check into it. On XX/XX/XXXX i again called Chase and spoke to XXXX who could not give me a definite answer so i then informed him that i would file a complaint with the XXXX XXXX XXXX which i did on the same day. I got a message from XXXX ( Chase Executive Office ) on my cellphone on XXXX XXXX stating that she would be the one handling my case and gave me case ID # XXXX. I called her back on XXXX XXXX and she stated that she would look into it and get back with me. She made the comment '' i don '' t know why they did not just put the money back into your account '' which i informed her that i myself had mentioned that to the previous people ( employees ) that i had spoken to regarding this situation. On XXXX XXXX i called XXXX and she informed me that she had not received any information yet but would check and call me back. On XX/XX/XXXX. XXXX i attempted to call XXXX again but got her voicemail on which i left a message informing her that if i did not get an acceptable response then i would file a complaint with the Texas Attorney General 's Office. I called the XXXX XXXX XXXX on XX/XX/XXXX to ask for an update on the complaint that i had filed with them against Chase Bank and was informed that they actually had resent the complaint to Chase on XX/XX/XXXX because Chase had not responded to the first complaint that was sent to them. And as of XXXX XXXX i have not received anymore response from Chase Bank. I am going to be out of the country starting XXXX XXXX and will not be back until XX/XX/XXXX at which time i might not be able to communicate with you or anybody else regarding this situation as i can not guarantee that my phone or computer will work at the place where i will be going.Hence, the urgency of this situation. It is my hope that you can assist me in resolving this situation.
Company Response:
State: TX
Zip: 78596
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was XXXX from XX/XX/year> to XX/XX/year>. My bank chase was notified of fraud transactions on or about XXXX XXXX once I was able to file properly of said fraud transactions. Upon later finding that they in turn did not believe it to be valid, took money from my account that was credited even though I sent in documents validating my claims. They have constantly said they need more proof or that I did not file all charges when I have. They are not helping me and I am not only out money that was stolen from me. But money they took back from me.
Company Response:
State: MO
Zip: 656XX
Submitted Via: Web
Date Sent: 2024-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-17
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: I ordered XXXX flight tickets through Chase Travel on XX/XX/XXXX from XXXX to XXXX Everything looked good on my end. The email said " You are all set '', the money was deducted from my credit card, and the airline started to track the airline status on the Chase App. Then on XX/XX/XXXXXXXX I went to the airport, the airline said they never received the order from Chase. Then I immediately called customer service, spending XXXX hours, paying the international roaming fee, to call them anxiously. Because I have a contract waiting for me to sign, my cat was sick and my husband had clients waiting for him. All the customer service of Chase did was to shift the blame to the airline but not to take the valuable time to book new tickets for us. In the end, I paid triple the costs to the airport counter, and the airline was delayed, I spent XXXX hours to get home and lost my contract. My husband lost his clients as well. I don't blame Chase for the rest part. But it's a chain effect started by Chase. I contacted Chase Travel customer service when I back home. The call always gets disconnected, just like when I was in the XXXX airport. Chase apologized immediately but still, the customer service insisted its airline canceled the flight and said whether I could be refunded depended on the airline company. And it will take XXXX days! As a XXXX XXXX, they didn't do their job to give me the tickets. Flight cancellations often happen, and I don't blame that part. But at least they should have informed me and refunded me the tickets immediately. I posted this experience with Chase online, and I found a lot of people experienced the same things. The booking system was terrible and customer service is good at shifting the blame and hanging up the call. From my point of view, we, as customers, shouldn't be caught in the middle between Chase Travel and Airline. Chase Travel, as the booking agent, should refund us the canceled ticket as well as the out-of-pocket expenses immediately. If you checked social media, such as XXXX ( XXXX ), XXXX, XXXX, and other languages social media, the same thing happened to a lot of people, who ordered their tickets through Chase Travel and couldnt get notifications of their canceled flights. I attached a link ( XXXX XXXX XXXX ) that happened XXXX years ago and some audiences comments under my social media. We trusted Chase Travel so much, and look what we get from them. A fake apology and blame shift. Thank you so much for the time to read this. It's been a tough time for me and my family.
Company Response:
State: CA
Zip: 91709
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A