Date Received: 2024-01-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Chase has closed my account in XXXX, debit card numberXXXX and they told me there is only XXXX verified funds can be sent however, there are XXXX in my account. I did some small business in order to received them with senders confirmation, it makes no sense for my XXXX USD turns into XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Trouble during payment process
Subissue: Trying to communicate with the company to fix an issue while managing or servicing yo
Consumer Complaint: On XX/XX/XXXX I made an error and sent my mortgage payment to my credit card, they are both Chase bank products. It created a large credit on my credit card. On XXXX XXXX I realized what I had done and called the Credit Card division and asked if they could transfer the credit to my Mortgage account ( I can see both accounts on one page on the web site, so I am assuming they have the same information ) I was told that they could do this and that it would take 7-10 day, after two weeks when it did not happen I called them again and this time I spoke to XXXX ( she would not give me a last name ) she said she could see the first call and could also see that nothing was done, and she did not know why, she said she would submit a complaint and the transfer should be done in the next 7-10 days, again it did not happen, now I have a late fee and past due notices on my mortgage. I have sent several secure messages to the bank and asked if it was faster to send me the credit, to please do that so I could pay the mortgage, that has not been done. I called again and spoke to a supervisor named XXXX from credit card side, also on the line was a rep. from the mortgage side. They said it was being taken care of and that my late fee would be credited back. She said 72 hours. Now today more than 72 hours after that I get a message that they can't do it and will not credt the late fee. I need a way to get to the money so I can pay the mortgage. What should my next steep be?
Company Response:
State: NE
Zip: 68521
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: On XX/XX/XXXX I submitted information to all companies that were listed on my credit report. I never gave written or verbal consent for any company to report anything on my report except the date the account was open, pay status, and loan type. Per 15 USC 6801 it is policy of the congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers non-public personal information.
Company Response:
State: GA
Zip: 30135
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem with customer service
Subissue:
Consumer Complaint: XXXX XXXX. Deposited a cashiers check A hold was put on. XXXX XXXX. Spoke to credit union manager she spoke to Chase funds to be released XXXX XXXX Funds not released XXXX XXXX continued to call chase no funds XXXX XXXX credit union verified check was paid XX/XX/XXXX????? No one at Chase could tell me where my money was????? Ive been with Chase XXXX NEVER have I been XXXX around like this.it only takes XXXX bad time to make someone rethink their banking needs.they continuously said I was being recorded bring out those tapes!!!!
Company Response:
State: TX
Zip: 78232
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: My Chase XXXX checking account was locked and then closed by Chase due to " unusual activity, '' while I or my account was never involved in anything " unusual '' or illegal by any means. The account was locked around XX/XX/23 and officially close very soon after XX/XX/23. There is a remaining balance of {$1800.00}, which I still have not yet received in the form of a check from Chase, after more than XXXX months now. The servicing team over the phone nor the branch has never given me any exact response about whether and when my money will be returned.
Company Response:
State: NY
Zip: 11101
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: On XX/XX/, at exactly XXXX, I personally went to the JPMorgan CHASE bank and made a cash payment of {$120.00} on my Amazon XXXX VISA account. Today XX/XX/2024, I personally went to the CHASE bank and was told that their " Teller Express System has been offline '' since XX/XX/XXXX, XXXXThat this is currently impacting most JPMorgan Chase banks and customers in the area. They are currently experiencing some kind of technical system error that is causing a delay in their system that wont allow the system to post payments into the customers accounts. This is completely unacceptable. I expect to be compensated for this discrepancy with the corresponding interest rate that is accumulating due their systems error. Im attaching to this message a copy of my receipt of the cash payment of {$120.00} that I made on XX/XX/2024. As of today XXXX XXXX my payment of {$120.00} has NOT posted to my account. In addition the secure message feature on their Chase.com website is not working properly. The text portion is not allowing me to send them a secure message. Its highlighting my text outline message in red and displaying the following characters that Im NOT using in my message at all : text error icon You can use any special characters except : } > { " " ' " < Chase.com credit card services need to immediately post my cash credit card payment that I made.
Company Response:
State: CA
Zip: 94086
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Problem with a lender or other company charging your account
Subissue: Money was taken from your account on the wrong day or for the wrong amount
Consumer Complaint: I have been wrongfully charged to my chase debit card more than {$2800.00} dollars worth of XXXX and XXXXXXXX XXXX charges that I have not done. On somedays there are more than XXXX XXXX charges!
Company Response:
State: CO
Zip: 80113
Submitted Via: Web
Date Sent: 2024-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: I applicd for a chase card on XXXX XXXX XXXX I received an email that same day of them asking for verification of my identity and to upload documents through their portal they sent in the email. I uploaded the documents and on XX/XX/ I reccivcd an email saying I had been approved for the card and that I could add it to my amazon account and use it through there until the physical card arrived. MY very first purchase on amazon was immediately declined, my amazon account got shut down and the card was unable to be used as I also lost the {$100.00} amazon gift card that was part of the incentive for signing up. When the card arrived ( around XXXX XXXX XXXX ) I called to activate it and was told that it could not be activated and they had to verify my identity. Since that date I have spent everyday, sometimes multiple times a day calling Chase. I have done cvery vcrification they havc wanted and have passed it each time. My card was even activatcd finally, on XXXX XXXX XXXX just for the same day, to have it denicd when trying to get groceries at XXXX and blocked again. It's on my credit report and affected my score and 1 still can not use it. On XXXX XXXX XXXX an agent by the namc of XXXX, after asking when my last payment to chasc was, in which i replied that I have yet to make a payment since I have yet to makc a purchasc abruptly stated " That's a great way to makc fraud. 'That 's perfectly fine, l'u blocking the card. Thank you for calling Chase. '' This is so ridiculous and unfair to me and I have spent the last 15 years building a perfect credit score, no collections, no missed payments after having to file bankruptcy when my husband died just for them to slap this on the credit report and make me spend hours trying to get the card unblocked and verify over and over. It feels like a sick game to them and I am in literal tears over it.
Company Response:
State: NC
Zip: 27603
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2023, I inadvertently transferred {$5000.00} from my Chase checking account to my XXXX checking account instead of the intended account, as my XXXX checking account was closed. Realizing the error, I promptly contacted XXXX XXXX at the supervisory level to investigate the transaction. Upon scrutiny, the XXXXXXXX XXXX manager reported that there was no record of a {$5000.00} transaction in their ACH records spanning approximately 60 days. However, according to Chase, the transfer was successfully delivered to XXXX XXXX on XX/XX/XXXX, given that it was a real-time transfer. Consequently, the {$5000.00} has been debited from my Chase account. This situation has left me in a perplexing position, as there seems to be a discrepancy in the acknowledgment of the transaction between the two banks. No one knows where is my money. XXXX asked me to contact Chase, Chase threw the ball back to XXXX saying the money has been already delivered to XXXXXXXX XXXX I really need my money back to pay the rent and buy my kid 's food. I am seeking assistance in resolving this matter. Thank you so much for paying attention to my case.
Company Response:
State: CA
Zip: 95762
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2024-01-18
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Chase Credit Card Services for card XXXX. Chase was advised I would leave for XXXX they told me I did not need to notify in XX/XX/XXXX. Chase decided to close my credit card without any type of notification in XX/XX/XXXX without any letters, email or any other communication. Credit card company lied on the phone on a recorded line that they mailed notice. I have reports from the scanning service from the United States Postal Service ( Federal Service ) that this is a lie an no such notice came. They confirmed address was correct on file on the XXXX XXXX address in XXXX, California. This mail service notifies me of everything immediately. Chase proceeded to commit a financial crime. Under federal law a credit card company must retain financial documents for 7 years. Chase proceeded to wipe my login information, suspend all information on card and wiped all transaction history, statements, and tax records. Even if a card is closed by the company which is already unethical how it was done financial records need to remain active. I have contacted many people in regards to this situation and I was hung up on and told me they would not help me. Furthermore, games are occurring with the Executive service. I have expressed to them that I am currently being subpoena for financial records from my ex spouse. I informed them that they are causing me to have sanctions placed on me because of this idiotic incompetence they are playing at when the law is on my side they must release my transaction records when the card was active plus all tax records. They refused and have taken their time on the issues. This is a XXXX XXXXXXXX dollar terrorist company that believes it is above the law, does whatever it wants and continues to hurt consumers and getting bailed out by tax funds and at the same time commits financial crimes against its own customers. This company will do whatever it wants whenever it wants due to lack of enforcement of regulations.
Company Response:
State: CA
Zip: 92553
Submitted Via: Web
Date Sent: 2024-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A