Date Received: 2022-03-05
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Closed account with XXXX, returned their equipment with my forward address after my home sold in XXXX and left XX/XX/XXXX for XXXX XXXX XXXX mailed me a bill for for {$110.00} for 6 days services in my new residence in XXXX XXXX. Billing explained to me I was liable for the whole amount even when I only used the services for 6 days into the billing cycle. Communication with a supervisor in XXXX couple months later told me that I did not had to pay the full amount and ( XX/XX/XXXX ) of {$110.00} would satisfy the debt and it was agreed to pay {$27.00} which I send them a check. In XXXX XXXX try to collect again using a collection agency and upon my providing all prudent information collection agency dropped their collection effort. Apparently XX/XX/XXXX XXXX turn the " debt '' to a different collection company if an effort to collect {$86.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: SC
Zip: 29526
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-05
Issue: Written notification about debt
Subissue: Didn't receive enough information to verify debt
Consumer Complaint: The last phone of my service with XXXX was cancelled in XXXX of XXXX. In XXXX of XXXX ( see attached email ), I was threatened to be sent to collections for an unpaid bill. The phone service at this point had already been disconnected since XXXX. After several attempts to contact XXXX customer service, waiting on hold for more than XXXX minutes, and being disconnected twice, this email was sent. There was no reply to the email. Following this email, I continued my efforts to pay the bill and after several more attempts was able to do so. At which time the final bill was paid and all service disconnected. Or so I thought. Then in XXXX of XXXX ( see attached email ) I was again threatened with being sent to collections for an unpaid bill. After spending multiple hours on the phone again with customer service, I was notified that while the bill was paid in XXXX and the phone number had been disconnected for several months, the lease on the phone had not been stopped. Apparently, XXXX felt that it made sense to keep a lease on a phone that no longer had service ( Since XXXX ). This was after the phone call in XXXX in which all services were to be disconnected. At this time, after several hours on the phone, I wished the issue to be closed and paid the outstanding balance. At this time XXXX did cancel the accounts and sent a return label to return the phone. The phone was returned as promised with no further communication. Then in XXXX of XXXX I was contacted via phone by IC Systems, Sprints collection agency, for an unpaid bill. I responded immediately to IC systems and disputed the charge. I was told by IC systems that the charges were for the phone never being returned. I assured the IC systems rep that the phone had been returned and the rep told me that he would mark the charge as disputed, get in touch with XXXX, and respond to me, and that it would not go on my credit as long as it was disputed. A response was never received. Then in XXXX of XXXX, IC systems again called me. The representative had no knowledge of the previous call and stated that they would not call XXXX and that they were not sure why I had been told that they would. At this time I disputed again that the phone had been returned and the IC systems representative told me that I would need to contact XXXX to discuss the matter of the returned phone. I called XXXX, and while the hold times were significantly better, the customer service representative was unable to resolve the problem. After being on the phone with the customer service representative for more than an hour I was told that the phone was in fact returned but was damaged. I asked what the damage was, as the phone was sent back in good condition. The customer service representative said that the notes did not say what the damage was, just that it was damaged, and there was nothing that could be done other than pay the outstanding bill. At this time I her that was not acceptable and that if she was unable to at least tell me what the damage is ( really should have pictures ) that I was not going to pay more money to sprint. She said there was nothing that she could do, at which time I asked to speak with a supervisor. After waiting on hold for XXXX minutes, I spoke to a supervisor. After explaining the situation to the supervisor I was put on hold again. After being on hold for ANOTHER XXXX minutes I was cold transferred to the IC systems main number. This was without an explanation or a resolution to the problem, AFTER BEING ON THE PHONE WITH XXXX FOR OVER AN HOUR AND A HALF. I then spoke to the IC Systems representative that answered the phone and was told that IC Systems would not be able to assist me and that I would need to contact Sprint. I sent the attached letter on XX/XX/XXXX to XXXX and IC Systems. I have yet to receive a response. At this point it feels like I have no recourse. The phone was returned in good condition. XXXX says that it wasn't, but is unable or unwilling to even be able to say what was wrong with it. So I can just pay the money, or deal with it on my credit, which feels very unfair. I think they should at least tell me what was wrong with the phone, but should really have pictures or something. I feel that this situation is unacceptable and that the practices being employed by XXXX and IC Systems are in violation of the Fair Debt Collection Practices Act ( FDCPA )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 801XX
Submitted Via: Web
Date Sent: 2022-03-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On my credit report it says my current address is an address Ive never moved too at all, but my old address is where I am currently, Ive never had a place in my name since 2016 but on my credit report it has me at this address that I never moved into or even authorized and this is fraud someone is using my information to move to places without my consent and want them to be sued for this asap.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 630XX
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: I received a Debt collection letter from a company name IC SYSTEM INC. this FRAUDULENT DEBT has been fully disputed before at least twice with the Knowledge of the CFPB. XXXX XX/XX/XXXX and XXXX XX/XX/XXXX. I'm attaching my DISPUTE DEBT LETTER. I would like CFPB Fine and Penalized XXXX XXXX XXXX and this Debt Collector for still trying to collect a Fraudulent Debt of {$300.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91311
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-04
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/2021 I was inaccurately reported to XXXX Credit Bureau for a debt that is o {$510.00} from IC Systems Inc for an account with XXXX XXXX XXXX original creditor. The account being reported has a different last name than mine, yet when I disputed the account with XXXX they return results as verified and accurate. I have disputed the account three times with every result stating verified which is inaccurate XXXX has not provided me any information on how the accuracy of the account was verified despite my request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90630
Submitted Via: Web
Date Sent: 2022-03-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: On XX/XX/2022 a collection account of {$1200.00} by I.C. Systems was placed on my XXXX credit report. I contacted I.C.sytems on XX/XX/2022 and XX/XX/2022 via telephone was told they would investigate this as fraud, at this time they would stop collections. I reached out to XXXX voicing this was fraud/identity theft. And sent proof showing it was fraud. Also, advised this account was placed on my credit report 2 years ago and was deleted and reported as fraud with proof of the info being fraud. I also reached out to the collector and credit bureaus voicing my concern. Now it has been reported again on my credit report. This debt does not belong to me. I DO NOT HAVE ANY KNOWLEDGE OF IT.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: I received an alert that IC systemXXXX XXXXXXXX put a collection from XXXX XXXX on my credit reports for {$910.00}. I never had XXXX XXXX. I never received any bills or collection notices from this company. According to the FCRA, credit reporting must be legal, and notices are supposed to be sent before submitting anything to the credit bureaus. This collection is illegal and fraudulent. Again, this isnt my mine. I never had XXXX XXXX. I dont even have this company in Pennsylvania XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 17109
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I checked my credit report today XX/XX/XXXX because I got an alert from experience about a change shows IC systems for XXXX in the amount of XXXX. This account was open fraudulently. I was told account was open back in XXXX for a month when I called. I don't have have XXXX services. This account was open fraudulently
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89121
Submitted Via: Web
Date Sent: 2022-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I.C SYSTEM INC tried to destroy my credit back in the year 2020 as a FRAUDULENT claim, this account has been PAID OFF for 3 years. I am attaching evidence of the fraudulent claim and reporting IC SYSTEM INC is doing to my credit. I am demanding to DELETE this fraudulent claim as this account was PAID IN FULL 3 years ago. DELETE FROM ALL BUREAUS.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-03-01
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: IC System Inc., has not reported to the credit bureau truthfully regarding my account being closed and paid in full now. I have submitted a payment for my past due bill approximately XX/XX/2021 and have returned the cable equipment to the original creditor ( XXXX ). I also have submitted the receipt for the returned equipment to the email provided by IC System Inc., The account still shows like the balance for the equipment is still owed.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34653
Submitted Via: Web
Date Sent: 2022-03-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A