GENERAL MOTORS FINANCIAL COMPANY, INC.


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"Products" offered by GENERAL MOTORS FINANCIAL COMPANY, INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Government benefit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Refund anticipation check
Mortgage - Conventional home mortgage
Other financial service - Check cashing
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 7915512

Date Received: 2023-11-28

Issue: Struggling to pay your loan

Subissue: Problem after you declared or threatened to declare bankruptcy

Consumer Complaint: The XXXX has not worked since XXXX of this year and has been parked. I had kept up with the overall maintenance and I didnt understand why. I was advised to take it to the dealership as the XXXX engine was under recall. After contacting XXXX Consumer affairs Reference no # XXXX XXXX The engine is under recall and quality to be fixed. Understanding that to be true I took the car to the XXXX dealer XX/XX/XXXX XX/XX/XXXX the dealer contacted me and said that although its engine failure that its not covered and it was then I contacted GM financial asking them to please take the car back during a conference call with my husband. XX/XX/XXXX GM agreed to take the car back and told me that it would show as a repo. The company left the car abandoned at the dealership after agreeing to take possession and is aggressively pursuing payment.

Company Response:

State: NV

Zip: 89115

Submitted Via: Web

Date Sent: 2023-11-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7902398

Date Received: 2023-11-26

Issue: Problems at the end of the loan or lease

Subissue: Problem with paying off the loan

Consumer Complaint: I leased a XXXX XXXX XXXX XXXX in XX/XX/XXXX. My lease was for 36 months or for XXXX miles whichever comes first. I paid off the entire lease amount up front when I signed the lease contract. My lease contract shows the details. Because I used the car a lot, I had to return my car early in XXXX because the car gained almost XXXX miles. About 2 to 3 months ago, I received a billing statement from GM Financial. The statement says I owe {$660.00}. I called GM Financial to find out what the amount was for. I was told that {$390.00} was for " disposition '' fee and the rest was for XXXX tax for the disposition fee and some interest which they couldn't even explain to me. I paid the disposition fee of {$390.00} online, however, GM Financial insisted me to pay the state sales tax for the disposition fee. I never heard of imposing state sales tax on the disposition fee. In fact California 's " Regulation 1660 -Leases of Tangible Property - in General '' shows that sales tax should not be imposed on a leased vehicle. I emailed a copy of my lease contract to show I do not owe any money besides the disposition fee. GM Financial told me they will have to review my case. After a day or two later I found out that GM Financial reported to credit bureau that I have a delinquent payment. I've been maintaining excellent credit, however, due to their report to the credit bureau, my credit score plunged. GM Financial didn't even inform me that they were going to report to the credit bureau. I called to complain but they told me pay off the rest of the amount ( XXXX ). Again, I told them to review the documents I sent via email. They told me that they would review and let me know. I received another billing statement about XXXX weeks ago showing that I owe {$260.00}. I called GM Financial again on XX/XX/XXXX and ask them to explain to me what the charge is for. The person who answered my phone informed me that her manager would call me in the week of the XXXX of XXXX. Today, I received an email from my credit card company saying my credit score has gotten worse. My credit score dropped to 600 range. I was keeping at 800 range all the time, but GM Financial, without notifying me or giving me any details for the billing statement, reported me to the credit bureau for delinquent payment. I am really upset and this is totally unfair. How can GM Finance reported me to the credit bureau for delinquent payment while I was disputing the charges ( general excise tax on disposition fee and interest fee they couldn't even explain to me ). My lease contract clearly shows that I paid off the entire leasing amount. I don't owe any money to GM Finance. GM Financial should revert the action by recovering my original credit score. Thank you.

Company Response:

State: CA

Zip: 94070

Submitted Via: Web

Date Sent: 2023-11-26

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7901275

Date Received: 2023-11-24

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I have no knowledge of this stuff

Company Response:

State: CA

Zip: 90029

Submitted Via: Web

Date Sent: 2023-11-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7897845

Date Received: 2023-11-24

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: I pulled my credit report today from all 3 bureaus and found that GM Financial pulled my report from XXXX on or about XX/XX/2023. I never authorized this action. I have not been shopping nor have any desire to request a loan for an automobile. This was clearly done without my permission and I want this inquiry removed from my XXXX file asap.

Company Response:

State: TX

Zip: 754XX

Submitted Via: Web

Date Sent: 2023-11-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7896565

Date Received: 2023-11-23

Issue: Repossession

Subissue: Notice to repossess

Consumer Complaint: GM sold me me a XXXX Cadillac Escalade with a couple thousand miles on it which is that when it hit XXXX miles the lifters went out which blew the head gasket. It has been sitting for a year and I am a XXXX XXXX XXXX that has to XXXX, XXXX, cab or walk in the rain and heat. There are law suits for some are bad among other recalls and non working parts of this years car. Cracking navigation screen, door knobs fall off, light covers fall off the back, transmission parts faulty, most engine parts are bad, they did not inform me like the law requires and no I DID NOT MOVE for XXXX years I ran across the recall that informed me that there was no air bags so I had them put in. They wrote it off now and it's ruining my credit. I still owed XXXX but was paying {$900.00} a month for this junk and now I can not afford another car. I asked them to buy it back, it's junk. They refused. I am not the only one XXXX XXXX GM and it's pathetic to give them any more bailouts for sure. I am to old now to finance another car and am a XXXX of a XXXX that died for his country but paid on this one for 7 years. I am to old to keep walking or finance another car and now at 30 degrees I can die walking. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: WV

Zip: 261XX

Submitted Via: Web

Date Sent: 2023-11-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7895096

Date Received: 2023-11-23

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I am writing to formally dispute and request the immediate removal of inaccurate information from my credit report. The information in question pertains to late payments that are inaccurately reported on my credit history. The inaccurate late payment information on my credit report is adversely affecting my credit score and overall creditworthiness. I believe that this information is in error and does not accurately reflect my credit history. I am seeking your prompt attention to rectify this matter. GM FINANCIAL XXXX - Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. I kindly request that your bureau conducts a thorough investigation into the accuracy of the reported late payments and takes immediate action to rectify the inaccuracies. Please update my credit report accordingly to reflect the correct and accurate payment history.

Company Response:

State: CA

Zip: 92024

Submitted Via: Web

Date Sent: 2023-11-23

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7887390

Date Received: 2023-11-21

Issue: Repossession

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: Due to the seriousness of XXXX 's XXXX XXXX, he will not be able to make any payments until he returns home if that will happen. He is in XXXX XXXX and remains in the hospital for an indefinite period of time, he will not be home for the holiday and arrangements are being made for his final wishes. Please respect and do what he wants, he knows that the GM payment is due now, but he needs to delay it until the end of the month, if possible. His income has dropped considerably since he has been in the hospital due to XXXX and hospital stays which were not anticipated. Please work with XXXX while he is here, we may lose him at any time. XXXX remains in the hospital, he is waiting for some kind of response from the emails, he is worried that you're going to pop on his doorstep ( he is not there ) and repossess the jeep. He is asking for time and wishes that GM \could move the outstanding due payments to the end of the contract until he somewhat recovers ( he never will ) from XXXX XXXX XXXX. There is no cure for this, he is placed on a medication remedy only and that is what is keeping him alive. Sorry for the bad news, but it's a reality and he is trying to come up with a solution instead of lying there in bed suffering so, please work with him. Please stop any repossession proceedings, XXXX can not help the situation he is in, he can not believe GM would take the car while he is suffering seriously with XXXX XXXX XXXX, the car will always be here, but XXXX may not survive the horrible XXXX. Please keep him in your prayers and please don't rush to a quick decision without any kind of notification on what you're going to do. We think you should move the outstanding balance to the end of the contract until XXXX XXXX hopefully gets better. Please note he is sacrificing his car payment for his health, and he wants all of you at GM to understand his situation. He is going to try to work with his credit union if he is able to pay at least one payment, we will not know until this week so please read the above and show some compassion because I am afraid you're going to lose a good customer, would you rather have the car instead of XXXX XXXX.

Company Response:

State: MI

Zip: 493XX

Submitted Via: Web

Date Sent: 2023-11-21

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7864842

Date Received: 2023-11-16

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I am writing to dispute the reporting of inaccurate late payments on my credit report. After careful review, it has come to my attention that your bureau continues to report inaccurate late payments, while other credit bureaus have successfully updated my credit report to reflect the accurate payment history. Account Information : GM FINANCIAL XXXX-Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. I have consistently made timely payments for the mentioned account, and it is essential that my credit report accurately reflects this positive payment history. It appears that there is a discrepancy between the information reported by your bureau and that of other credit reporting agencies. I kindly request that you conduct a thorough investigation into the late payment information on my credit report and update it accordingly. I am aware that the Fair Credit Reporting Act ( FCRA ) mandates a prompt resolution of consumer disputes, typically within 30 days.

Company Response:

State: NY

Zip: 10314

Submitted Via: Web

Date Sent: 2023-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7858603

Date Received: 2023-11-16

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: Although this matter has been handled on my part, because the account is still reporting, I am within my consumer rights to ask for the contract and all details in the reporting of the VIN # /Account number. And this information, by law is to be submitted to me not later than 15 days. Do not hesitate to include a full accrual account as well.

Company Response:

State: IN

Zip: 463XX

Submitted Via: Web

Date Sent: 2023-11-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7856515

Date Received: 2023-11-16

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I am writing to dispute the presence of inaccurate late payments on my credit report, as listed in the report provided by your bureau. I have carefully reviewed my credit report, and I have identified inconsistencies regarding late payments that I believe are erroneous and require correction. GM FINANCIAL XXXX- Those payments were made on time. I am requesting that the late payment markings be updated to reflect my accurate payment history. I have always been committed to maintaining a positive credit history, and I can confirm that all payments for the aforementioned account were made on time. I have maintained a responsible and timely payment history with the creditor, and there is no basis for the reported late payments on my credit report.

Company Response:

State: CA

Zip: 92802

Submitted Via: Web

Date Sent: 2023-11-16

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.