Date Received: 2020-05-24
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I forced GM to settle but they failed to honor their end of the agreement. My XXXX was destroyed about 6 months ago. General Motors requested my GAP insurance and so did I. I had never received my accelerate notice and there was no paperwork submitted by the insurance provider or anyone else. I had called and asked for a settlement and if I could setup payment arrangements. Today was the first day that I was able to speak to someone and that there was an accelerate notice and that they had never updated my address, which is why I never received my paperwork. I was told by a representative that if the insurance did not pay anything, then the GAP would not cover anything and that the paperwork was not turned in within the 90 days of the accident. My correct mailing address was just updated today since I had purchased the vehicle and they have been using the incorrect address. When I contacted collections, I told them that they could not place this on my credit during this time and was told that it would be kept in house and would then be sold to another company and would show on my credit report for 7 years. I would told that they would not settle with me at all. I even asked about my extended warranties and was informed that I would have to go back to the place of purchase. I filed a complaint and the next day GM settled and I paid a few weeks letter in full. GM has brought harm to my credit during the pandemic period. This aggression by GM is outrageous. I settled but they still continue to do wrong.
Company Response:
State: CA
Zip: 92555
Submitted Via: Web
Date Sent: 2020-05-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-23
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: According to my most recent credit report, XXXX and XXXX are currently reporting that I applied for credit with the companies that I'm not aware of. I did not grant them authorization to review my credit report.
Company Response:
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2020-05-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-22
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Was not notified of investigation status or results
Consumer Complaint: I was shocked when I reviewed my credit report and found late payment on my credit file. I am not sure how this happened, I believe that I had made my payments to you when I received my statements. My only thought is that my monthly statement did not get to me, or the payment was not applied as fast as expected. I checked my bank account and noticed that you deducted the money out of my checking account that on the month that you marked me late on my credit report.
Company Response:
State: GA
Zip: 30083
Submitted Via: Web
Date Sent: 2020-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Problems at the end of the loan or lease
Subissue: Termination fees or other problem when ending the lease early
Consumer Complaint: I paid off my lease agreement in XXXX of 2020 and returned my vehicle at the end of the month with no damage or excess mileage. There was a disposition fee as we did not purchase another vehicle. We never received a bill. On XX/XX/2020, through my credit monitoring application I noticed an account update of 30 days past due. In talking with the customer representative on XX/XX/2020, she showed on the current account the bill was sent, however, on our other account our address was invalid. The second lease account had the same address listed as invalid with no billing statements being sent. This transpired during the global pandemic and the account supervisor is resending me the bill and corrected both accounts, however, they are not willing to take the credit reporting off of my account. Obviously, there is an error in their system with my mailing address.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hi, On XX/XX/XXXX I've send a secure message through XXXX XXXX XXXX asking if they can help place my account on deferment. On XX/XX/XXXX they replied with an offer to help due to COVID19 and place my account payments to the back end of the loan which was big help, but only to find out later from an alert from XXXX my account was marked 30 days past due and dropped my score -32 point, my credit was fair at the time and now puts to poor causing my other grantors reviewing my credit now and closing my account. I've called XXXX and for them to say they we behind on processing the deferments and would correct the problem but the person on the phone had computer issues but did say they know of the issue and would take action to correct. I said I've call back which I did today only to fin out nothing was done and told to write a dispute letter to them and they would investigate. I told them I'm not writing a letter to dispute an issue they caused and should fix the problem without having people in the same situation as me having to mail a letter with everything going on with this pandemic. The person I spoke with by the name of XXXX sent a complaint to their internal but again this will only fall on deaf ears, after all I'm little guy and no cares whether this is corrected or not. I have others who have also done the same thing like GM financial, marked 30 days with a drop of another -32 points. At this point I won't get a job. This only adds to my stress and anxiety.
Company Response:
State: NJ
Zip: 07726
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-20
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I sent an email through the Gm portal submitting the wrong reporting of payments and excessive billing out one month ahead which keeps reflecting a past due amount. I have had numerous calls for collects but no one can help me with email i submitted. Due to Covid no one is in call center and you can not obtain any help except through portal. What in place for covid in the state of texas as far as consumer protection?
Company Response:
State: TX
Zip: 77017
Submitted Via: Web
Date Sent: 2020-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-18
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: This is regarding a double billing by GM Financial ( GM ) and/or one of their California dealers in an auto lease contract, where a Disposition Fee is paid in monthly installments, and then billed again to the consumer at lease-end. The math : The LEASE AGREEMENT ( Section 5 ) states The amount you will have paid by the end of the lease includes the amount of the Disposition Fee in question. Thus, its part of the monthly payment ( no breakdown available from GM ). Yet, Consumer was rebilled for it ( along with some yet explained taxes ) months after the lease ended. The lease ended in XXXX, XXXX and, according to GM, all payments due and owing had been made. Consumer has contacted GM ( in writing, in XXXX, XXXX, and XXXX, XXXX ) re-garding this issue, after receiving a notice at the end of XXXX ( XXXX ). Specific instructions to communicate in writing ( to avoid misunderstandings ) have been ignored. Instead, GM blows up consumers telephone line with repeated re-quests to call itnothing else, just call. GM, after numerous Consumers requests, does not dispute Consumers assertion that its a double billing, and otherwise re-fuses to further address the issue. Consumer received a response from GM ( via CFPB website ) which, in part, states : have Ms. XXXX contact GM Financial at ( XXXX ) XXXX to discuss this matter further. THIS IS A TOTAL NON-RESPONSE TO THE COMPLAINT. Thus, Consumer is refiling the Complaint.
Company Response:
State: GA
Zip: 315XX
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-17
Issue: Managing the loan or lease
Subissue: Loan sold or transferred to another company
Consumer Complaint: I purchased a used vehicle in XXXX through GM Financial. This was XXXX XXXX XXXX. I made the first 4months on time if not early. I then got into an accident before the 5 payment was due. The auto policy through XXXX XXXX at the time totaled the vehicle and they took the vehicle. My Gap insurance that was puchases with the vehicle paid the remaining balance. GM financial then tried to collect an amount from me that they forgot to apply to the intrest after the vehical was paid off. I then reported the to the XXXX and the found them at fault as they had to remove it from my credit report on all 3 bureau. Years later approximately around XX/XX/XXXX they started to report to the 3 bureaus again as i tried to call them. And they refuse to fix it. Please look into it
Company Response:
State: PA
Zip: 184XX
Submitted Via: Web
Date Sent: 2020-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/XXXX On XX/XX/XXXX, I obtained copies of my XXXX XXXX and XXXX credit reports. The purpose of obtaining my consumer credit reports with the three major bureaus ( XXXX, XXXX, and XXXX ) was to ensure that there was not any inaccurate, derogatory information being reported. Unfortunately, after obtaining and reviewing my three consumer credit reports, it appears that GM Financial is reporting inaccurate information on a closed auto lease tradeline ; this inaccurate information is severely affecting my credit score. It appears the GM Financial is in violation of the Fair Credit Reporting Act ( FCRA ) 15 U.S. Code section1681. It is my belief that should this matter be litigated, and I bring a damage claim under Section 1681h ( e ), I can prove that GM Financial acted with malice or willful intent. The tradeline in question being reported by GM Financial is a closed auto lease account. The lease term, as specified in the original lease document, was for a 36-month lease term, starting on XX/XX/XXXX, and maturing on or about XX/XX/XXXX. I was not the original lessee, as I assumed the lease in XX/XX/XXXX from the original lessee ( vehicle VIN # : XXXX ). On or about XXXX XXXX XXXX, I called the GM Financial Lease End department to inquire about extending my lease. I was told that I could extend the lease for up to 6 months. I was also told that while the lease was in the extension period, the GM Financial website would not allow me to make regular monthly payments. I was told that once the vehicle was turned in at a certified GM dealership, the lease extension payments would be calculated, along with any excess mileage and wear and tear, and the sum of those items would be my final amount due. I turned in the vehicle in XX/XX/XXXX at XXXX XXXX of XXXX. In XX/XX/XXXX, I contacted the GM Financial Lease Servicing Department by phone and spoke with a representative ( Reps name was XXXX, Employee ID # XXXX ). XXXX went over my outstanding balance and advised me that the outstanding balance could be repaid in equal monthly installments. XXXX advised me to call back after the weekend to have the payment schedule approved by management. I started making payments in XX/XX/XXXX ; in XX/XX/XXXX, I was provided a XXXX XXXX Letter as proof that the account was paid in full. Any derogatory credit bureau reporting should have ceased after the lease term matured in XX/XX/XXXX. The repayment agreement for the end-of-lease amount due for extended months, excess mileage, and wear and tear, was a verbal agreement. GM Financial is also reporting conflicting information between XXXX XXXX, and XXXX. On my XXXX credit report, GM Financial is not reporting any derogatory late remarks. On my XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. On my XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. In addition, this GM Financial lease was a joint account, with XXXX XXXX being listed as a co-borrower. XXXX XXXX accessed and obtained his XXXX XXXX, and XXXX credit reports on XX/XX/XXXX, and GM Financial is also reporting conflicting information between XXXX XXXX, and XXXX, that actually differs from my report. On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX. On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX. On XXXX XXXX XXXX credit report, GM Financial is reporting the lease account 30 DAYS LATE FOR XX/XX/XXXX & 60 DAYS LATE FOR XX/XX/XXXX. On XX/XX/XXXX my lease co-signer, XXXX XXXX, disputed the reporting accuracy of this GM Financial tradeline with XXXX XXXX, and XXXX. GM Financial verified the late payments and as a result, they were not removed from XXXX XXXX consumer credit reports. I am attaching printouts from GM Financial, evidencing payment confirmation numbers, for payments made in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I am attaching these because GM Financial for some reason is only reporting the account 30 days late in XX/XX/XXXX and 60 days late in XX/XX/XXXX. I would add, to receive a 60 days late mark from a data furnisher, XXXX consecutive payments would have to be missed ; these payment confirmations should prove that was not the case. In regards to the other derogatory late remarks for XX/XX/XXXX and XX/XX/XXXX, the lease term was already finished. Whatever outstanding balance that was due in XXXX and XX/XX/XXXX was not to be paid back, contractually, on installment terms, so GM Financial has no basis for reporting any derogatory information for those months. ATTACHMENT ( S ) : 1 ) GM Financial Payment Confirmations ( XXXX to XXXX XXXX )
Company Response:
State: MA
Zip: 021XX
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-14
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Hello CFPB, My name is XXXX XXXX and I am writing desperately to request your help. I've been trying for months hoping to resolve GM Financial 's error on my own, but the fact that my credit report was corrected and then went back to incorrect seems endless and frustrating. GM Financial Account Number : XXXX Balance : {$42.00} ( Wrong ) Status : Delinquent ( Wrong ) My account was in fact paid in full and closed. Below were my attempts to resolve the problem : 1. I called GM Financial Customer Service twice in the past 2 months. The reps admitted it was their error and assured me to remove it. But no action taken in the end. 2. I disputed with 3 bureaus. All 3 disputes were resolved in my favor and balance revised to 0. However, the delinquency came back later. XXXX Report Number : XXXX ( Result attached ) XXXX Confirmation Number : XXXX ( Result attached ) XXXX File Number : XXXX ( Result attached ) The incorrect delinquency caused negative impact on my credit report. I'm seeking fair resolution with your help. Thank you very much! XXXX XXXX
Company Response:
State: CA
Zip: 91789
Submitted Via: Web
Date Sent: 2020-05-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A