Date Received: 2020-04-01
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have been asking the 5/3 bank so many time to close the account # XXXX by writing to them and calling them. The reason is that I moved out of their service area from XXXX to XXXX where no any 5/3 branches exist. However, the banker insisted that I have to come into the branch which is 1000 miles away. Then they ask me to write to them, so I sent them the letter a few weeks ago. Still no response.
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I am being charged late fees for a negative balance on top of the {$110.00} negative balance fee which is more than I was originally negative, they wont work with me and I am at a lost for wages due to covid-19 and with the additional fees added it really put me in a bind. 5/3 bank will not remove the fees I asked to remove so I could resolve my issue and are now adding more fees. I believe they are doing this to get more money out of someone who is struggling to make ends meet. I also believe the fees they are adding are coming at a perfect time due to the stimulus package going into effect. My thing is why not help your customers why are you robbing the poor, I obviously dont have the money, I had the same issue on XXXX Day were I was charged a negative fee, They are the true definition of the XXXX.
Company Response:
State: IL
Zip: 60185
Submitted Via: Web
Date Sent: 2020-04-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: XXXX account was opened in XX/XX/1999. The account has been paid and is closed. When looking at the line item on my credit reports, it has no date listed as to when this account will be removed from my credit report.
Company Response:
State: IL
Zip: 60647
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: In XX/XX/2018, I incurred a charge on my credit card for {$6.00}, which was initiated by 5th/3rd Bank ( not me ). I never received a formal letter or statement on this charge and was subsequently charged late fees of {$84.00} on this {$6.00} charge. During this same period, my 5th/3rd checking account had a balance of {$60000.00}. As soon as I became aware of the balance due of {$90.00}, I paid that amount immediately. The late pay of the {$6.00} and subsequent late fees charged in successive months show up as separate instances of late payments and these are the only derogatory item on my credit report. I have attempted to have these derogatory items removed from my credit report by contacting the credit reporting company and contacting 5th/3rd bank. the bank will not allow me to dispute these credit reporting items. I contend that I was not adequately notified of these charges, as I had the money to pay the original {$6.00} in my checking account ( balance of {$60000.00} ) and could have easily transferred the money to pay this credit card balance. Additionally, the late fees of {$20.00} per month and the reporting of these late fees as separate charges to the credit bureau is inappropriate.
Company Response:
State: KY
Zip: 40220
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: The bank we currently have a mortgage with ( Fifth Third Bank - www.53.com ) has been receiving payments from us for the last 10 years without issue. Since the term of the loan, it was agreed that we would be responsible for paying property taxes and home owners insurance. As of XXXX of XXXX, it was discovered that Fifth Third Bank paid our property taxes without any notification. It was also discovered that the bank was now charging us an escrow on our mortgage, again, something that was never communicated with us. At the time, it didn't seem like an issue ; we worked with the Fifth Third XXXX Branch Manager on XX/XX/XXXX, who was excellent and helped us clear things up, or so we thought. The Branch Manager indicated that all we'd need to do is pay Fifth Third back any amount owed relative to the debt incurred for the taxes Fifth Third payed ( without our authorization ) and he would work with others to resolve the issue and get us back to the normal payments we've had for the last 10 years. He stated that his goal was to get us back to normal by XX/XX/XXXX. XXXX came around and we continued to note the added escrow payment on our mortgage bill. After discussing this with the XXXX Branch Manager, he apologized and indicated it was going to take a little longer than he anticipated. He instructed us to just make the standard mortgage payment with the added escrow payment and that he would continue to work on the issue. XXXX comes around, and again, we note the added escrow payment. After discussing with the XXXX Branch Manager, he said he has escalated the issue and is continuing to work on a solution for us. He requested that we make the standard payment and that he would be in touch with an update on the situation. We make the standard payment through the online bank web portal for XXXX. We later find out that the bank did not apply any of the XXXX payment to the mortgage. We later received a call from the XXXX Fifth Third Branch Manager indicating that the payment wasn't applied because the escrow amount was not included in the payment. He then requested that we pay the added escrow amount for XXXX and that he would adjust the payment for correction and continue to work on the issue. We authorized him to pull the added escrow amount required for XXXX mortgage+escrow true up from our savings account. We noted he pulled approximately {$13.00} more than the escrow payment amount ( which we have yet to work with him on ). Since this fiasco, I have signed a document required by Fifth Third stating that I did not wish to utilize their escrow service. Their reply to the request was denied with a reason being we were late on our XXXX mortgage payment, and that we would need to make 6 consecutive payments before I would be eligible to close the escrow account. It is now XX/XX/XXXX, and have noted that my FICO ( credit ) score has decreased because of the issue with Fifth Third Bank. Unfortunately, they are the 500lb gorilla and I am a mere individual trying to work with this bank to make things right, which has lead to nothing but frustration and the feeling of being strung along by a financial institution. My wife and I have since closed our savings account with them, and are working with another financial institution on refinancing our home in an effort to migrate away from Fifth Third. The only issue I have at the moment is my FICO score being affected by Fifth Third 's inability to resolve an issue for us. What are my options at this point? BTW : My next stops are with the XXXX and filing complaints with XXXX, XXXX and XXXX relative to this issue.
Company Response:
State: MI
Zip: 49120
Submitted Via: Web
Date Sent: 2020-03-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-27
Issue: Struggling to pay your loan
Subissue: Denied request to lower payments
Consumer Complaint: During the week of XX/XX/2020, I contacted 53 Bank regarding an email sent by the company about hardship assistance amid the coronavirus pandemic. I called the bank to ask about the possibility of getting a deferment of my payments given that I was separated from my job as a result of the coronavirus crisis. The representative from 53 Bank said they would send documentation to process the request. On XX/XX/2020, I received an email from 53 Bank asking me to sign an agreement regarding my " delinquent account ''. Up until this point, my account has never been delinquent. The document basically states that the only way to not make the upcoming three monthly payments would be to sign a document acknowledging that my account was delinquent, and instead of deferment, I am getting a delinquency extension that could potentially affect my credit history. The document includes a phone line to request assistance, but the line immediately disconnects after it tells you to wait for the next available representative. I have made multiples calls but they are all automatically disconnected. I contacted the main 53 Bank customer service number and they told me they do not know anything about the situation and that if I need help I need to keep calling the line that is basically disconnected. The bank is basically using the financial hardship encountered by people as a result of the pandemic to get them to sign agreements about alleged delinquent accounts that were never delinquent.
Company Response:
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2020-03-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-25
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: Over the last week and a half, I have called and spoke with Fifth Third Mortgage 3 times. Most recently I had a conversation around XXXXXXXX XXXX EST. I informed them that I was aware that XXXX XXXX ( who my loan is associated with ) was urging service providers ( in my case Fifth Third ) to defer payments up to 12 months. My husband and I are XXXX XXXX people in the XXXX industry and not only has our cash flow immediately halted, but we are hemorrhaging money with refunds due to cancellation relating to COVID-19 and travel restrictions. Although we were being proactive anticipating this hardship I was informed by Fifth Third that I only had one option : To defer my payments for 3 months at which time they will ask me to pay the 3 months back in a lump sum ( {$4200.00} in my case ), and if unable they will address it or modify my loan. I can state with certainty that even if my businesses bounces back and we can operate within 3 months that we will not be in a position to pay {$4200.00} nor is modifying my loan an option. I'd like to know why Fifth Third is not following the instructions from XXXX.
Company Response:
State: SC
Zip: 29445
Submitted Via: Web
Date Sent: 2020-03-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: My mortgage has been with Fifth Third Bank since XXXX. My mortgage payments were {$2100.00} which included my taxes and insurance prior to XX/XX/XXXX. I received a over escrow check in XX/XX/XXXX from the mortgage company for over {$1000.00}. On XX/XX/XXXX I was notified by the mortgage company that my escrow was short {$3800.00}. They increased my mortgage monthly payments from {$2100.00} to {$2500.00} ( a increase of {$480.00} per month ) After talking to several customer service representatives I was told the mortgage company miscalculated my mortgage escrow. I was furious! How can a mortgage company miscalculate someone mortgage to this magitude! i wrote them a letter to which they have not responded.
Company Response:
State: AZ
Zip: 85298
Submitted Via: Web
Date Sent: 2020-03-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: I have spoken to the company about having lost my job because of the crisis. My account was switch a few months back and I was not told I was going to be charged to have it. They continue to charge even when there is no money to draw from, which then they take more fees. This bank has very shady practices.
Company Response:
State: OH
Zip: 45212
Submitted Via: Web
Date Sent: 2020-03-26
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-21
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I got a loan for a car and the car was totaled out XX/XX/2017 and it's on my credit report as a closed account.
Company Response:
State: MO
Zip: 63121
Submitted Via: Web
Date Sent: 2020-03-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A