Date Received: 2020-03-09
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: On XX/XX/2020 a transaction for {$830.00} was charged to my account in error. The account number on the check is the same as mine except for one digit. I informed the bank, Fifth Third, of the error on XX/XX/2020 and was directed to contact the Dispute Department. They seemed to be treating this as potential fraud when in reality it is a mistake. I contacted their Dispute department again this morning, XX/XX/XXXX, but they still have not resolved the problem. A similar problem with this bank occurred a few years ago. They acknowledge that is an account number problem, but they seem to have some bureaucracy in place that prevents them for providing reasonable customer service.
Company Response:
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-09
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: I have an excellent, almost unbelievable payment record. I have made many, many, many payments on time. Some of the payments are for a very large dollar value. I have almost no debt, in fact the only payment I need to make is my house payment. I pay off my XXXX XXXX balance every month to avoid interest. There were 3 late payments several years ago due to 5th 3rd bank forgetting to retain my credit overdraft protection when they came out with a new checking account product which I did not wish to sign up for, but they forced me to change to. Due to this, tiny ( and I do mean tiny ) infraction I have had a bad credit score since then. And I do consider anything less than excellent, a bad credit score. I have tried to remediate this with XXXX, but nothing works. My on-time payments eclipse anything else that could possibly be on my credit report, and I have NEVER failed to pay off a debt or any interest accrued. However, my credit rating hovers around the good mark. Please give an unbiased look into my payment history, and help me get back my excellent credit rating. Thank you. Sincerely XXXX XXXX XXXX
Company Response:
State: OH
Zip: 45239
Submitted Via: Web
Date Sent: 2020-03-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-08
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Consumer Reference # XXXX XX/XX/XXXX - I began the checking account ending in XXXX XX/XX/XXXX - Incident happened where 5/3 bank took a {$0.00} principle loss and closed my account due the contribution reason " Checking Account Fraud '' I am not sure what they encountered, but I believe that I was a victim of attempted fraud.
Company Response:
State: KY
Zip: 402XX
Submitted Via: Web
Date Sent: 2020-03-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-06
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: Dear CFPB I am writing to you with heavy heart that Fifth Third bank reported that i was late to pay them mortgage on XX/XX/XXXX. I never had any late payment in my life time and had 100 % on time payment record until this report. I am sending you 3 month bank deposits for XXXX, and XXXX of XXXX and XX/XX/XXXX to show my proof of payment to them. During XXXX even after i sent them payment on time they did not post it due to Escrow amount changed ( my tax got increased ). they were expecting about another {$250.00} on top of my regular amount. When i received a phone call from them i paid that over the phone immediately. I am sending the letter from fifth third saying they found my missing payment and i should be good. any late payment will be waived and they will update credit bureau too. When i saw the notification from XXXX XXXX that Fifth Third is reported me being late i was shocked. it happened after i got that mail! i immediately called them and they told me it will be fixed and they will update credit bureau. it should take 3 to 4 weeks to update. 3 weeks after than conversation i received a letter saying they will not fix it as it was not their error.
Company Response:
State: GA
Zip: 30047
Submitted Via: Web
Date Sent: 2020-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: My wife and I contacted Fifth Third on XX/XX/XXXX to request a loan modification for two loans which were maturing due to a balloon payment. a. Primary mortgage of {$800000.00}, due XX/XX/XXXX b. Line of credit of {$110000.00}, due XX/XX/XXXX We were instructed on XX/XX/XXXX ( see attached copy of letter from Fifth Third Bank ) to begin paying {$5000.00} for the primary mortgage for three months ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) as a trial opportunity to theoretically see if we could manage a loan modification. We were not clear on whether this modification included the line of credit and we called several times to receive further clarification. In the interim, we continued making our regular mortgage payment in the amount of {$5200.00} and line of credit payment in the amount of {$600.00}. On XX/XX/XXXX ( copy attached ), we received a letter from Fifth Third stating our trial plan payments were received and recorded as of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. WE WERE NOT NOTIFIED THERE WAS A LATE PAYMENT NOR WAS THE PAYMENT REJECTED. The Mortgage Loan History Statement from Fifth Third reflects that we continued paying in excess of the full amount of the primary mortgage in the amount of {$5200.00} on XX/XX/XXXX and XX/XX/XXXX. We did not reduce our payment to the lower trial loan modification amount of {$5000.00} until the payment made on XX/XX/XXXX. Fifth Third bank recorded the XX/XX/XXXX payment as late because it was not the usual amount of {$5200.00}. The modification side of the bank instructed us to pay a modified trial amount of {$5000.00} which we did. We should not be penalized because the two different departments of the same bank are not reconciled. The loan modification documents, for the primary mortgage, were completed and executed on XX/XX/XXXX, prior to the due date of the primary mortgage balloon payment. We paid off, in its entirety, the Line of Credit in the amount of {$110000.00} on XX/XX/XXXX, before the due date. We have ed in this home for fifteen years and have NEVER paid our mortgage late and at no time, during the process of the loan modification approval process, were we made aware that there was a late payment on our account. THIS INFORMATION IS INCORRECT AND HAS SEVERELY DAMAGED OUR ABILITY TO RE-FINANCE THIS MORTGAGE AND TAKE ADVANTAGE OF REDUCED INTEREST RATES.
Company Response:
State: NC
Zip: 28277
Submitted Via: Web
Date Sent: 2020-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-05
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: XX/XX/2018 auto loan installment for Fifth Third Bank was a part of a deferred payment arrangements. However it was submitted to the credit reporting entities as a 30 day/missed payment Having filed a previous complain with both 5/3 Bank and your Agency, the 'missed '' status was updated and corrected to " on time ''. However, as of the past two or months, I have noted that the XX/XX/2018 is again reporting missed and negatively impacting my credit score with all 3 Bureau.
Company Response:
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2020-03-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-03
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: On numerous occasions up to and including XX/XX/XXXX I have requested that the account be closed and the transactions not be paid. Unbeknownst to me, on or about XX/XX/XXXX and XX/XX/XXXX, over {$2500.00} was transferred from my personal account into the account that I repeatedly requested be closed. I will add that these accounts to and from which the funds were transferred were not linked, and the transfers were without my knowledge or consent, and therefore unauthorized. I am confident that a footprint of the account would substantiate my claims that these transfers were made by employees at the bank without my consent or knowledge. On XX/XX/XXXX, after no cooperation from the bank to honor my wishes, I was finally able to close my account. I have a recorded voicemail from my personal banker confirming such. Subsequent to the closing of my account, an employee and representative of Fifth Third XXXX XXXX, XXXX XXXX, instructed his assistant, XXXX, to reopen the account. I was made aware of this by another employee at the bank. How can an employee take it upon himself/herself to reopen an account when I instructed it be closed? Additionally, on XX/XX/XXXX, an inadvertent payroll deposit was allowed to be deposited to my closed account and the funds were kept and as of today have not been returned. When I reached out to XXXX he stated that well, mistakes were made but what was the damage? I can say with certainty that the damage is the {$2500.00} that they stole from me, as well as the additional {$620.00} in a payroll deposit also which was stolen and not returned. I have tried to resolve this with the bank directly by reaching out to the branch manager, XXXX, to no avail. Therefore, I ask that this please be addressed and this misconduct by the individuals employed by XXXX XXXX be looked into and see to it that my account be fully closed, and not reopened. Please also refund me the {$2500.00} in unauthorized transfers, as well as the {$620.00} deposit made on XX/XX/XXXX.
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2020-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-02
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: This problem deals with both a checking account ( no access to funds for a month ) and a credit card closure where on XX/XX/2020 I have a written letter from the Office of the President that the account would remain open. They have closed the checking account and I have two letters that once closed I would receive the balance from the account, but I have received no money and not even allowed to transfer it to a 5/3 credit account to pay a balance due amount. The closure was due to a risky transaction but noone will tell me and everyone refuses to let me know which transactions could possibly be turned risky. I called to get a status on one of my disputes and was denied and they transferred me twice to some Customer Service Department and he told me they were severing all relationship with me and 5/3 Bank. I told him I had not been contacted by phone, email, fax, US MAIL and he advised me it just happened that day. He would not tell me anything but that there were risk adverse transactions in my account and they were closing it. I received a letter later from XXXX XXXX, Office of the President later the closure of 3 accounts, my checking, and 2 savings accounts. I am unclear how a savings account could be risk adverse and still unclear why I can not be told which transactions are risk adverse. They may be referring to my recent dispute of {$210.00} which was recently ruled in my favor. I also have been writing letters to the Branch manager and other Corporate members of how rude they were compared to branch office personnelle and they were not doing a Fifth Third better. I think it is more than a coincidence that all my accounts then get closed soon after. It is close to retaliation or attempting to punish me. Well, they have caused 'damages ' such as my debt ratio and available credit and an account closure hits your credit score as well. This has been unprecedented in my dealings with a national bank. Anyway, XXXX XXXX advised me in writing on XX/XX/2020 that my credit card ending in XXXX will remain open. I talked to Customer Service and they said they have no idea what the Office of the President does nor the Disputes department and that the credit card is to be closed. Also XXXX XXXX informed me that once the accounts were closed, a check would be issued to me for the balance, again in writing. When I call Customer Service and escalate to 2 higher supervisors I am told that a check will NOT be issued until the dispute is over and today is day 22 and we will send a check on day 35. I am not cognizant of another dispute being open. One was opened by mistake, case # XXXX, and eventhough XXXX XXXX says it could take 45 days from XX/XX/2020 ; I have already been informed by 5/3 in writing that the case has been closed. I received another letter from Bill, Fraud Analyst III that stated a check would be issued when the account is closed. I can not use my checking account, I attempted yesterday over the phone to transfer over {$140.00} to my credit card payment due and they refused that action. This has been going on since XX/XX/2020 and my funds are being help against my will and I keep receiving false promised of a return. I was unaware a bank had the regulatory right to hold a customer 's funds without cause for almost a month now. I doubt there are any risky transactions but feel I have the right to be told which ones the bank thinks are risky and it is my property. Is it not possible for the 3 departments to communicate? Especially when they are placing promises in writing to clients that they have no intention of following though and each department appears to be in a power struggle on who makes the final decision. I would think the Office of the President would have the final say here and I am holding them to their promise of my credit card remaining open. I do need a way to logon to administer my credit card for charges and payments. I also need the last two statements of my checking account as I am unable to verify anything. This has been very frustrating and has gone on way too long, almost a month now with no access and no permissions from anyone from Customer Service to move any of my funds even to pay off 5/3 debt.
Company Response:
State: NC
Zip: 27262
Submitted Via: Web
Date Sent: 2020-03-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-01
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: 1 ) On XX/XX/20 I received an email from 53 saying " my online account was locked. '' This was due to nothing I did. 53 wants a {$500.00}. Balance in this account. I called 5 times and held 30 minutes each call-in answer. I think it's illegal to not let clients see activity on their account opening it up to FRAUD activity. This is criminal and corrupt and a bank should not be allowed to do this. I made no attempt to access-This was Not caused by me. A bank should be charged a daily fine for not allowing money holder to see it. Especially when a balance is required. I EMAILED MERCY, BANKER ABOUT NOT HAVING ACCESS BUT CALLING 53 AND 2 ) NO ONE WAS ANSWERING PHONES. N53 BANKER DID NOT RESPOND EITHER. THIS IS SERIOUS INFRACTION AND 53 SHOULD NOT BE ALLOWED TO BLOCK ACCOUNTS. TODAY IS SUNDAY XX/XX/2020 AND 53 CUSTOMER SERVICE IS CLOSED. I CALLED ALL DAY XX/XX/2020 BUT COULD NOT GET THROUGH CUSTOMER SERVICE-THIS IS INTENTIONAL BY 53 OR THEY SHOULD BE REQUIRED TO HAVE STAFF PRESENT ANSWERING PHONES.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2020-03-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-28
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: I purchased the car in XX/XX/2019 through Fifth Third Bank with the first payment of {$380.00} due in XX/XX/2019. I am a XXXX XXXX Service Member and received reassignment orders to report to XXXX XXXX in XX/XX/2019 and called the Bank in XX/XX/2019 to set up automatic payments for the car loan. My understanding was that the automatic payments were scheduled for the duration on my tour overseas. I checked my bank account in XXXX and XX/XX/2019 to ensure the car loan payment was deducted. On XXXX XXXX my daughter called me to inform me that my car was being repossessed for nonpayment and after reviewing my bank statement I discovered that the automatic payments stopped in XXXX. I called Fifth Third Bank as soon as they opened the next morning and was informed that the automatic payments were only for 4 months and that the loan was behind since XXXX. I never received any notice from the bank that the payments was late and the loan was in default, I did not receive mail, email or telephonic notice to inform me that there was an issue with the automatic payments even though I informed the bank that I would be relocating oversea and would not have telephonic means of communication. The bank states that they tried to reach me on my old phone number, even though I informed them that the phone would not be in service while overseas after XX/XX/2019. The best way to make contact with me is through email or mail and I did not receive any notice from the bank even though I have another instalment loan with the Bank in which I do receive email communication and updates on that loan.
Company Response:
State: AP
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A