Date Received: 2020-04-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, I wanted to report a fraudulent international transaction that was done using my XXXX account. Parties involved here : XXXX ( an international money transfer service ) My bank : Fifth Third Bank. Today morning, at around XXXX CDT I noticed a transaction of {$2000.00} that was done. Recipient was an Individual in XXXX holding a bank account with XXXX bank. Please note : this transaction was not done by me. Action taken from my side : 1. Contacted XXXX and informed them about this transaction. 2. Emailed my bank about this transaction. 3. Filed a report at identitytheft.gov Action taken by XXXX : 1. Deleted my payment method ( debit card ) 2. Cancelled another fraudulent transaction. 3. Suspended my account. Action taken by my bank : As of writing this complaint, I don't know what action has been taken. Action taken by me : I did call my banks customer service and they provided me with another phone number which belongs to fraud/disputes department. I called fraud/disputes department of my bank but no response. My call was placed on hold for a long time. I have sent an email to my bank along with the dispute letter provided by identitytheft.gov Thanks, XXXX
Company Response:
State: IL
Zip: 60169
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Advertising and marketing, including promotional offers
Subissue: Didn't receive advertised or promotional terms
Consumer Complaint: I applied for the Fifth Third Trio Credit card online. https : //www.53.com/content/fifth-third/en/personal-banking/bank/credit-cards.html The page clearly states that I will earn {$100.00} after spending {$1000.00} in the first 90 days of opening the account. I even called 5th/3rd/ when I applied to ensure I was eligible for this promotion and was assured that I was. I spent the {$1000.00} in my first 30 days and have waited the 8 weeks for the XXXX points ( {$100.00} rewards value ) to be applied to my account, it has not been applied as of today. I called today to ask for the status of this and was told I should have received a promo code - and since I didn't, I don't qualify for the offer. That makes no sense as the promo code would have had to come from 5/3 bank. This is misleading in every way possible I just want the bonus points that I am owed.
Company Response:
State: GA
Zip: 30066
Submitted Via: Web
Date Sent: 2020-05-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/XXXX the bank received a refund from the county on my taxes in the amount of {$7500.00}. I have still not received a refund and they can not tell me when it will come they say like XXXX. Also I asked that my house payment be reduced to reflect the amount of taxes I pay Now which is {$550.00} versus {$3300.00} And they refused to Reduce my payment until XXXX.
Company Response:
State: WA
Zip: 98258
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: on XX/XX/XXXX notified 53 bank about loan extension due to Covid 19, received email back on XX/XX/XXXX, wrote letter per their terms requesting 90 days. on XX/XX/XXXX I wrote again as I had not received an answer, the one week later made phone call go branch office, could not get through on the phone number they posted. girl who answered apologized and said if I got a response I was OK, not to worry. XX/XX/XXXX I finally get a letter stating as shown below : " We have submitted your loan request for our 90 day payment deferral, with no late fees payment application. Deferred payments will be moved to the end of your loan and your maturity date will be extended three months. '' then I get a letter today dated XXXX stating I we late fees, and it will effect my credit. checking my FICO it fell 26 points! I have had no problem with other accounts, only these guys. so I wrote again today, see attached : " what is this XXXX about charging me a late fee and showing a late payment? I first contacted you on XX/XX/XXXX, not my fault you are the only ones overwhelmed. Please restore my payment history to no late payments, and credit my account the userous late fee. I am very disappointed in your service, is this how you treat Americans in a pandemic? Please note in paragraph two above no late fees! You also say no further attention is needed than I get an letter from you making me sign an agreement. call me XXXX ASAP! '' my FICO fell 26 points from XXXX to XXXX! thank you, I am sure I am not the only one they lied to! XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX here- Hope could you help me wit a issue Im having with my fifth Third bank- I deposited my personal income tax refund & a day after funds cleared, they froze funds for no justifiable reason. On the grounds that its was thought to be a fraudulent check because I wrote a money order. I feel as though it may be an aspect of racial profiling to this situation due to when I went to an Indiana branch of and as I sent in my deposit slip & identification into the teller- I was met wit a barrage of odd questioning & suspicion souly due to the amount I was depositing ( {$22000.00} ). I was asked why didint I have direct deposit & why were my funds in check form. From there, I was told I would not be allowed to withdraw the funds I wanted to & that the check would have to undergo further investigation in Fifth third back room - and that they branch had had a lot of fraudulent tax refund check & that Id have to assumed to be doin something nefarious. A day after my account was frozen & was instructed to contact fraud department where I received the same line of odd question & asked to send over documents I didnt think were pertinent to the investigation. I was told by investigator XXXX XXXX he thought it might be a situation where I mightve withdrew funds for the purpose of giving a portion to someone I met on XXXX. Which completely floored me- I was told that theyd have to send my funds back to the IRS & close my account & id have to talk to the IRS for more answers. I was also asked to send document like my 1040 to prove that I was receiving the appropriate amount from the IRS. Which I took as flat out racial bias, that a XXXX XXXX man like myself could not possibly legitimately file & received a refund for this amount. Theyve now closed my account & claimed to sent funds back to the IRS on the grounds that theyve made a business decision. Fifth third bank has a history of racial descrimnation & I cant believe they are employ these type of practices during a time in our country like this. As a consumer Id love you help in this matter. Sincerely XXXX XXXX Fifth third investor over my case- Investigation Supervisor XXXX XXXX XXXX
Company Response:
State: IL
Zip: 604XX
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-23
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I filed a dispute with Fifth Third Bank, about someone within my home making several unauthorized purchases on my account unbeknownst to me. However my card came up missing or i misplaced it, thats how i noticed the unauthorized transactions viewed by my mobile banking.. The customer service rep misunderstood my statement and I had to send in an email statement with the issue at hand. They told me it was a XXXX day wait for disputes and approval, its been over XXXX days and they are giving me every excuse they can find to not credit me for the transactions that arent mine. Ive been a loyal customer for XXXX years. I have all the transactions dates & locations wrote down i can send them in ASAP if needed..
Company Response:
State: TX
Zip: 75228
Submitted Via: Web
Date Sent: 2020-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Credit limit changed
Subissue:
Consumer Complaint: In XX/XX/XXXX, I was in my local branch of Fifth Third bank where I am an account holder requesting a cash advance on my credit card. A manager overheard me speaking with the teller and offered to open me a line of credit instead. He suggested a XXXX limit and I agreed. I had the line of credit that day. In XX/XX/XXXX I received the attached letter from Fifth Third suspending my line of credit. As I was not aware of any changes to my credit history, I went to the local branch and spoke with the manager. He immediately checked my credit in is office and agreed there were no changes and asked me for the letter so he could research it. The following week, having heard nothing, I called the manager, XXXX XXXX. He told me the reason for the suspension was that I 'had used a large amount of my credit line '. I then asked him for the letter back and he said he would find it and call me back. A week later when I called, I was told the letter was " shredded ''. I asked him to get me another copy, and after waiting several weeks I contacted XXXX XXXX on XXXX XXXX at Fifth Third headquarters who said she was working on getting me a copy. I finally received the attached copy several days later. I then contacted XXXX XXXX XXXX as the Fifth Third letter recommended and requested a copy of my credit report ( attached ). The credit report showed NONE of the factors referenced in the Fifth Third letter. I then called Fifth Thirds lending department in XXXX to ask about the discrepancy and was told I could not dispute the suspension even if it was in error. On XX/XX/XXXX I sent the attached letter certified mail to Fifth Third and received confirmation it was from the US Post office. ( receipt attached ). Almost three weeks later I had not received a response to my letter and called Fifth Third again on XX/XX/XXXX at XXXX XXXX and spoke with XXXX who referred me to her manager XXXX. XXXX confirmed they had received the letter and that it had been assigned to case manager XXXX. She told me he was on another call but took my phone number and said he would call me as soon as he finished. I have not heard from anyone at Fifth Third.
Company Response:
State: MI
Zip: 488XX
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I had a XXXX credit card through Fifth Third bank. Fifth Third bank was notified of my new address since XXXX of XXXX. Despite multiple requests, Fifth Third continued to send statements to a prior address. Sometime in XXXX, payment on the XXXX fell behind, unnoticed in part because Fifth Third continued to mail statements to the wrong address. Subsequently, Fifth Third reported a failure to pay to all credit agencies, dramatically lowering my credit score. Despite this negative reporting, Fifth Third failed to send me any notice of the same as required by 15 USC 1681s-2 ( a ) ( 7 ). With no notice of this negative report and statements not being sent to me, the problem went unnoticed for a period of five months, was subsequently discovered on a credit report, and the balance was paid in full. Fifth Third, now refuses to remedy this reporting problem and their violation of the Fair Debt Collection Practices Act.
Company Response:
State: OH
Zip: 435XX
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: 5/3 BANK HAS BEEN OVERCHARING MY ACCOUNT FOR FRAUD AND HAPPENED ON CLOSED CARD. I HAVE BEEN SPEAKING WITH XXXX ABOUT IT FOR 5 DAYS AND SHE HAS NOT REPORTED FRAUD OR ASSISTED ON RETURNING MY MONEY.
Company Response:
State: IL
Zip: 601XX
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I'm writing in regards to a {$580.00} withdrawal from my bank account by Fifth Third Bank due to an unsuccessful cash deposit resulting in a denied dispute. The initial deposit was made at the Fifth Third Bank ATM located at XXXX XXXX XXXX, XXXX XXXX XXXX on XX/XX/2020. Upon depositing the cash, I was given an error message and the money was not returned. The ATM requested I put in the amount deposited, so I inputted the {$580.00}. Next, a receipt was printed out that stated to take the receipt into the branch. I then attempted to take the receipt into the branch, however, that branch is no longer in operation. I then took the receipt to the Fifth Third branch located at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX. They referred me to Fifth Thirds dispute department, which is when I called and filed a dispute. When I filed the dispute on XX/XX/2020, the {$580.00} was immediately credited back to my account. On XX/XX/2020, I went to use my card for a purchase and it was denied. Upon investigation, I learned that Fifth Third Bank denied my dispute and did a {$580.00} withdrawal on my count. This left me with absolutely no funds in the midst of a crisis. I then called the disputes department, where I learned that the case was denied because apparently that ATM is showing it is balanced. I spoke with dispute personnel, and a supervisor. All of which told me they apologize for the inconvenience, but all they can do is reopen the case. Absolutely no empathy, ability, or willingness to release my funds until the dispute is resolved, up to 30 days. I was left with literally no food, gas, or bill money to my name for an entire week, due to Fifth Third Banks error. Per the dispute departments request, I then emailed over a letter of intent to dispute. After one week of not hearing anything and a 30 minute hold time, I find out from the dispute team that the email was never received. Mind you I sent it to the exact email address provided with the case number in the subject as directed. I have now resent the intent to dispute. I am beside myself with the lack of accuracy from this company. There was an error with their ATM, an error with their reporting, and now an error with them receiving an email in the format and using the email address I was told to use. At this point, I need Fifth Third to step up, get their ducks in a row, and get me my money back immediately.
Company Response:
State: NC
Zip: 28210
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A