Date Received: 2020-04-21
Issue: Closing an account
Subissue: Fees charged for closing account
Consumer Complaint: I got a letter from the president of the bank vice president and then things were rectified and I no longer hold the money that they said I over then when I used my refunded money back they didn't clear out all the overdraft fees and left like a {$34.00} or some small fee on my checking account it began to grow and swell to {$57.00} or more I don't like tactics like this and I want to close my account and I feel like I'm being charged with an undisclosed hidden fee for closing my account I got a letter from XXXX XXXX Senior vice president XX/XX/XXXX XX/XX/XXXX I'm sorry 2020 I was giving a credit of XXXX on account ending XXXX yet the resolution transaction dispute good newsletter case was approved became an additional hidden about that led to an overdraft fee right now which is the subject of this complaining the reason why I'm closing my my checking account asking to waving the {$54.00} that you're charging my account under the rest you're running my business away and that is why I've contacted you to end our relationship it's unfortunate but you know I can't keep looking over my shoulders for hidden fees and cost address of communication with some XXXX XXXX lady that I do not know
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2020-04-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: in XXXX filed bankruptcy. fifth third was one of the debtors we had to pay. we paid this every bi weekly thru my check auto pay. paid bankruptcy off in XXXX discharged paid in full. that being said tried to refinance thru XXXX XXXX and they found lien from fith third on us still. called and found out our bankruptcy attorney forgot to file lien strip to have this finalized/dropped. it was too long of period of time for attorney to do anything, and fifth third wont cooperate we have papers of discharge paid in full and they wont close this. saying we owe this godly amount over XXXX now. they never ever tried to contact us or anything. we found out thru refinancing attempt. Thats pretty much short story. we want fifth third to close this and remove lien. we cant refinance or sell. please help.
Company Response:
State: OH
Zip: 437XX
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: Hello My Name is XXXX XXXX social XXXX. Fifth third bank cloaed my account in 2016 and reported me to XXXX XXXX XXXX. Due to Covid 19 and and begging the institution to finally remove me from XXXX XXXX so I can open a account for my stimulas money
Company Response:
State: IL
Zip: 60409
Submitted Via: Web
Date Sent: 2020-04-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-19
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I opened a checking account with Fifth Third Bank on XX/XX/2020 at the branch on XXXX XXXX XXXX in XXXX, IL XXXX. I deposited {$480.00} cash into my checking account on XX/XX/2020 inside the branch with a teller at XXXX XXXX XXXX in XXXX, IL XXXX, bringing my account balance to {$480.00}. On XX/XX/2020 I receive a text message alert from the bank telling me my balance was low at only {$0.00}. To find out what happened, I call the banker at the branch where I opened my account and she tells me that the money was withdrawn from an ATM in XXXX, GA. In the time leading up to this, I had never received any debit card in the mail, I had not activated any debit card, I had not traveled to XXXX, GA, and I do not know anyone who lives in XXXX, GA with my personal information. Therefore, the banker advises me to file a dispute claim with Fifth Third Bank for this {$480.00} withdrawal transaction. I proceed to do so and the bank provisionally puts the {$480.00} back into my checking account. As they review my claim, I receive another alert saying the {$480.00} that the bank put into my account, has been taken back. After contacting the local bank branch, I find out that my claim has been denied by the dispute team, and the individual who helped me open my checking account is now leaving the branch ( this seems suspicious to me ). The branch manager advises that I email the dispute team and explain why I do not agree with the denial, which I proceed to do on XX/XX/2020. After basically re-opening the dispute case, the corporate team tells me they will have a decision within 1 month. After waiting for one month, I do not hear anything from Fifth Third Bank by XX/XX/2020, so I decide to call them myself on XX/XX/2020. When I do, they apologize for not having a decision yet and say they need 2 more business days and I will need to call back. When I call back on XX/XX/2020, I am told that the decision to deny my claim will stay and there is nothing the bank can do going forward, and if I want the case to be opened again, I will have to email the dispute team again with my reasoning for why the case should be opened. The dispute team-member also advises that I file a police report because she thinks someone stole the debit card from my mailbox and activated and used it. I dont believe this to be true at all, since I live in XXXX, IL and the ATM transaction was in XXXX, GA. However, I do file a police report with the XXXX Police Department, case # XXXX with Officer XXXX on XX/XX/2020. Since then, I have emailed Fifth Third Bank on XX/XX/2020 to reopen my dispute case, and I provide them with the police report number. In addition, I ask them to retrieve the video footage from the security camera at the ATM, as well as the phone number that was used to call and activate my debit card. It has been 2 months now with no resolution and I am very disappointed at all the time and effort I have had to put to get my {$480.00} back into my checking account, with NO help from Fifth Third Bank.
Company Response:
State: IL
Zip: 60563
Submitted Via: Web
Date Sent: 2020-04-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-17
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: My wife, whom Im a joint signature on her checking account, got scammed. Someone hacked her works emails, pretended to be her boss, and emailed everyone asking for someone to buy XXXX gift cards because he was at a board meeting. She went to XXXX got the gift cards, sent them to the imposter. I called Fifth Thirds dispute team who directly refused to file a dispute, saying because she went willingly to the store, theres nothing they could do. Were two broke teachers and the bank refused to help in a fraudulent scam. We lost {$400.00}. Im sure the bank is insured for scams, of which we have the documentation to back it up.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2020-04-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-15
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: All three of my credit reports show a Fifth Third Credit Card from 2006. This keeps reappearing. Sometimes it shows up twice on my credit reports. Ive called them and written them. They tell me they cant find my information. It should be deleted because they can not verify it, it is incorrect and is over seven years old.
Company Response:
State: IN
Zip: 460XX
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-14
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have had a checking account with 5/3 Bank for 5 or more years. In XX/XX/2020 my local branch was closed and there is no longer a branch close to my home or business so I opened a new account with XXXX XXXX and transferred all of my money except about {$50.00} out of my 5/3 account. On XX/XX/XXXX I sent a secure message through the 5/3 website requesting that the account be closed and remaining funds be mailed to my address of record. I also called the toll free customer service number but was never able to speak with a representative after being on hold for over 30 minutes. Since then, the account has still not been closed and it is accumulating service fees on a daily basis. I have tried calling several times and have been unable to reach anyone. Finally on XX/XX/XXXX I was able to speak with a live representative at a call center, but he told me I would have to go to a local branch to close the account for security reasons. I am unable to visit a local branch because the branch where I conducted business has been closed permanently. Also, all branches are currently closed and only offer drive through service. I have tried multiple times to call the XXXX NC branch to speak with a banker and no one ever answers the phone. I have left multiple voice messages and no one has ever called me back. I tried calling them again today and there is no longer an option to leave a message. As of today my account balance is - {$310.00}.
Company Response:
State: NC
Zip: 28027
Submitted Via: Web
Date Sent: 2020-04-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-11
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In XX/XX/2019 I applied for an auto loan with Fifth Third Bank. I told the agent all the information about the van specially it's a salvage title. And then they still pulled my credit report and denied the loan because it's a salvage title. So that effected bad on my credit report. I tried to talk to the agent whom did the loan and they said they can not do anything about that. So my question still is " is it right to pulled my credit report when they known that will be denied ''?
Company Response:
State: MI
Zip: 49548
Submitted Via: Web
Date Sent: 2020-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposited a check XXXX before XXXX. as of today XX/XX/11 funds are still not available. I called and they said check us on a authorization hold ... because of the other bank. this is XXXX because there were 3 other checks written to other family and the other 2 cleared, so it's not the issues bank, its 53. It has never taken this long for check to clear. Max is 3 days. I have to wait till next Friday, 11 days. I have Bill 's that I will now be late on because 53 is holding my money captive. NO where in there terms does it says it takes this long. Please look into this for me. its illegal
Company Response:
State: OH
Zip: 451XX
Submitted Via: Web
Date Sent: 2020-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-09
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: While in the process of selling our home, my wife and I originated a loan process for another home in late XX/XX/XXXX. XXXX XXXX XXXX, at Fifth Third Bank located at XXXX XXXX XXXX, XXXX XXXX, Indiana XXXX, was the loan officer who assisted in this loan process. During this process she repeatedly told us that we could re-amortize the loan after our home was sold. During this process we were asked for a letter documenting our intent to use proceeds from the sale of our home towards the new loan. The mortgage process was closed on the purchased home on XX/XX/XXXX. Our old home sold and we closed on that sale on XX/XX/XXXX. By agreement, we placed {$100000.00} proceeds from that sale towards the Fifth Third loan and requested the re-amortization to lower our loan payment. After a period of weeks and after not hearing from Fifth Third Bank about the re-amortization, my wife contacted the Fifth Third Bank regional office in XXXX, Ohio. My wife was informed by that office that we had a VA loan and it could not be re-amortized. After hearing about this and contacting Ms. XXXX XXXX, she indicated that she had made a mistake and indicated that the loan could not be re-amortized. We asked that the {$100000.00} be returned and that request was denied. As a result of this, we had to re-finance a conventional loan. This refinancing cost us almost {$4000.00} in loan application and closing costs. We appealed for a refund of the application fee and Fifth Third Bank refunded {$390.00}.
Company Response:
State: IN
Zip: 46804
Submitted Via: Web
Date Sent: 2020-04-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A