Date Received: 2020-02-28
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: on XX/XX/2020 fifth third bank took XXXX out of my savings, and took XXXX out of my checking. I have been banking with them for years and they have never taken anything from my accounts for this " credit line ''. they say it was for a credit line that was not paid. but I know I paid it and they're saying they have proof I did not but not proof I did. they took everything I had except for XXXX cent in all my accounts. they have erased other transactions I've tried disputing before also, and I've heard of them taking other people 's money before also. This ruined my life as of now, making me unable to now get my apartment and manage the cost of living. They do not care. they say they have the right to offset, but never have before. even when I've had hundreds of dollars in my account. Even if I did owe them, they say anything unpaid will go to collections. They practically stole my money today and it seems they have wiped out all my proof of paying but seem to have proof I didn't pay. This feels so shady and I just want justice before they do this to someone else. Its left me with nothing and that money was all I had and they have taken it.
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2020-02-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-27
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I opened a " free '' checking account with these crooks and they have ( without any disclosure mind you ) been taking {$5.00} out of my account each month. By the time I logged in and checked they had already stolen {$25.00}. Then I performed a standard ACH to get my money away from their dishonest hands and they charged a {$3.00} fee. This was not a wire or any other form of escalated activity. In fact it took them nearly a week to disperse the funds to my other account.
Company Response:
State: IN
Zip: 46037
Submitted Via: Web
Date Sent: 2020-02-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX of 2020 ( XX/XX/2020 ) the amount of {$890.00} was stolen from my Fifth Third Bank XXXX account and force it into a negative balance. On that same day I immediately notified Fifth Third bank of the theft and the bank agents refused to adjust the account and disconnected the call without submitting a dispute. On XX/XX/2020 ( XX/XX/2020 ) I deposited {$2000.00} to restore the account from a negative balance to avoid charges, leaving the account with a {$100.00} balance after posted transactions. Again on XX/XX/2020 ( XX/XX/2020 ) another theft of {$540.00} from XXXX XXXX XXXX company forced my account into a negative balance due to undisclosed banking activity and improper ledger book entries. I notified Fifth Third bank agents and dispute department again on XX/XX/XXXX of 2020 XXXX ) faxing to them proof of the theft by XXXX XXXX XXXX to show the improper adjustments in my account sending the account into a negative balance. I received no assistance in identifying these irregularities. Fifth Third Bank has failed to disclose to me that their contract agreements with Visa and Master Card allows vendors to access my account activity and alter my transaction history of pending and posted transactions in my account.
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-26
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: They have been calling family members, causing them unnecessary worry, and making calls to me at all hours of the day and night. Completely unacceptable!!!
Company Response:
State: IL
Zip: 60631
Submitted Via: Web
Date Sent: 2020-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-26
Issue: Dealing with your lender or servicer
Subissue: Need information about your loan balance or loan terms
Consumer Complaint: Please see attachment, it is important to mention that the bank 's XXXX XXXX is a key employee I had a XXXX XXXX complaint concerning now at the FDIC and the bank nationalized due to their links to my issues.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-25
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: XX/XX/XXXX-present Fifth third bank continues to have unusable online banking. There are complaints all over their social medias from hundreds of people with the same issue for the same amount of time. Not only is the online banking not working, the company refuses to communivate with their customers or give updates. At most they have a random person give generic answers to a few comments and thats it. When you call their customer service line they either do not pick up to talk to you, or you waste an hour of your time to talk to someone who has no idea whats going on, or has no way to give a status update. This is unacceptable, these incidents are not far and few inbetween. If one only reads the horror stories on fifth third banks social media accounts and reviews that were given, the reader would surely just think this bank is filled with crooks. It was only a few months ago that fifth third bank went down entirely and no one could access their funds, with no communication from the bank, other than a few responses to comments on their XXXX, nor could anyone get any kind of answers. Something needs to be done about this company immediately.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2020-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-25
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I had a credit card with 5/3rd that was taken out in XX/XX/XXXX & myself & my father, XXXX XXXX XXXX, were both on the card. My father filed BK in late XX/XX/XXXX & when I attempted to make pay on my credit card with 5/3rd they stopped allowing me to make payment, closed out the credit card & have reported the card a charge off even though I was never late on the card & they prevented me from making payment on the card like I had for the previous 14 years. As a result of them, not allowing me to make payment & reporting it a charge off my credit went from the high 700s to the mid to low 600s causing me to pay more for every single type of credit i have.
Company Response:
State: OH
Zip: 44281
Submitted Via: Web
Date Sent: 2020-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-24
Issue: Fees or interest
Subissue: Charged too much interest
Consumer Complaint: Opened Truly Simple Carg Fifth Third Bank. Reported Fraud of {$400.00} in charges, closed account XX/XX/2019. They sent a new card which I did not activate. Checked with Bank and was told at branch in XXXX, Michigan card was closed do you fraud. Bank opened second card without my activation and continued to charge late & interest fees totaling XXXX. Called Bank and they could not find dispute claim #. Bank sent me letter if I paid & XXXX dollars they would close all outstanding amounts and close card. I was so frustrated spending hours on the phone being transferred from one department to another, to no resolution : I paid the {$400.00}, to stop the XXXX it was causing me ( on XXXX for XXXX ). Now I have a terrible credit score regardless of owning my SUV, house on XXXX XXXX, pay electric, gas, cable, taxes on time! Im retired from teaching now and am XXXX yrs old on XXXX and fixed income that I have budgeted. Im in the process of paying off two credit cards {$300.00} each a month which only {$140.00} goes towards balance. I want to consolidate and transfer for lower interest so I can pay off the XXXX>< as soon as possible. This is causing financial hardship to me since Im a very low monthly income!
Company Response:
State: MI
Zip: 497XX
Submitted Via: Web
Date Sent: 2020-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-23
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: Fifth Third Bank 's mobile banking app and website are down 2-3 times a week, making it impossible to access your accounts for anything, and sometimes even using the card. Their customer service is only open until XXXX on a Saturday ( the day the issue occurred XX/XX/2020 ), leaving customers with no explanation other than they're experiencing difficulties with the network. There was recently a data breach from their own employees, they offer no explanation or turn-around time for issues, and makes accessing your money completely impossible until they decide to resolve whatever issue is occurring.
Company Response:
State: OH
Zip: 458XX
Submitted Via: Web
Date Sent: 2020-02-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-02-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Trying to get PMI off my Fifth Third Bank mortgage. I have called them about it 2 times in the last 3 years. and they just say no! I have to get original loan down to 78 %. But I explained to them that the housing market is way way UP! and i shouldn't need it anymore. I have 2 home mortgages with them and a excellent record .Especially since I have been a good customer for 30 years and never a late payment or bounced check.. It's clear they just like to make ME pay PMI and they get protected. what's up with that? I think I should be refunded for the last 3 years because, fairly I don't think the loan has needed it. Now I am {$6000.00} away from that officially .... but paying it for years unneeded. Today its XXXX estimate is {$160000.00} and i owe {$94000.00}! ... it seems to me they are so greedy. If something happened they could easily get the money they need and they should know it! if they were a ethical company they should of taken it off at least temporarily while my home value is high. they don't intend to, they sent me a letter showing me a document I signed and IM stuck! very " hold to contract '' feeling I get. and they claim to care about people? but pmi is unneeded? I think i've paid enough pmi payments for the last 20 years at least but never missed a payment on my 2 mortgages ..I don't know maybe it's an oversite? it seems to me they should of taken that stuff off a long time ago..and the Escrow account bounces all over the place but that's another issue. shouldn't i be trusted by now to pay that on my own taxes and insurance? OH well, I guess have to be still on probation? : ) Makes me never want to finance anything ever again..
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A