Date Received: 2020-04-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was involved in getting a hardship mortgage through bank " Fifth Third ''. Was told while in process, my missed payments would not go to credit report. Was given a hardship option. I closed " selling home '' before needed to use this option. Found that they had reported missed payments to credit bureau, after being told they would not. Company will not let me hear taped conversation 's. Had I been told correct information. I would not have missed payments. As this going on, I had XXXX. Money went to medical bills. Just want bad report off credit. This is my only blemish. Several phone calls involved. Most important on approximately XX/XX/2020. Last spoke with XXXX XXXX XXXX. She said I misunderstood. I asked, what reasonable person would think, she would not answer direct question. Mortgage was paid in full, before XX/XX/2020. Which was last day, I had to make first payment on hardship loan. I was sent letter after last call, saying issue XXXX was opened. XXXX XXXX said issue was not going any farther.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-08
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: There is a 30-day late payment reporting on my credit card for the month of XXXX. This information is not correct. I was a victim of identity theft on the account I had set to auto-pay and it was closed due to fraud. I have an FTC affidavit for identity theft related to this issue as well. I now have a 30-day late payment on my credit report. I have never been late a day in my life with this company. I notified the bank of this situation and they failed to make the change. The account is now current with the correct bank account.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of a scam in which the seller never shipped me the item I paid {$780.00} for on XX/XX/2020. They said they shipped the item but demanded XXXX gift cards in order to activate the USPS tracking number. This is when I realized I had been scammed. Prior to realizing this, I paid through XXXX, which I accessed through my Fifth Third Bank account. I contacted XXXX and they said they couldnt do anything to help me considering XXXX is separate from them and I was aware of the transaction. It is extremely misleading when XXXX provides XXXX as an in-app service but is not willing to backup or investigate clear acts of fraud and scams. XXXX is advertised as a similar service to XXXX XXXX an organization that does provide transaction security ), and in the process provides a false sense of security to its users. If Fifth Third is going to automatically attach XXXX to my mobile banking account, they should more clearly specify that they are not willing to help in the case of a financial scam ( even though they should ). Instead, I was tricked by not only the scammer, but also Fifth Third Bank.
Company Response:
State: KY
Zip: 410XX
Submitted Via: Web
Date Sent: 2020-04-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have a XXXX XXXX Home Mortgage Loan ( Loan XXXX ) serviced by Fifth Third Bank ( XXXX ). I am current in all aspects through XX/XX/20. I called the Bank to take advantage of the XXXX XXXX forbearance program today as the Coronavirus has negatively impacted my business. Fifth Third said they are NOT offering the XXXX program but put me into their deferral program. This is an ENTIRELY different program than the program offered by the Federal Agencies who own my loan ( amongst others of course ). Please compel my servicer to comply with this Federal Program. XXXX XXXX XXXX
Company Response:
State: PA
Zip: 19087
Submitted Via: Web
Date Sent: 2020-04-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-06
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: A loan application was made through XXXX lenders. Which I've now learned is Fifth Third Bank National Association, XXXX Program. During an internet search I'd found information leading me to your agency. It referenced a lawsuit being filed on behalf of consumers against Fifth Third Bank for hostile lending practices. Case : 1:20-cv-01683 Filed : XX/XX/XXXX. On or about late XXXX early XX/XX/XXXX I'd contacted XXXX XXXX XXXX, NY for replacement windows. During the initial meeting and rough measure, the salesman did an application for credit. It been a couple of months and I started to be billed by XXXX. I contacted them and asked why I was receiving billing statements? XXXX of XXXX hadn't even done the final measure on my windows. XXXX assured me this wasn't uncommon and I didn't want a record of late payments. So, I agreed to make the first few payments in good faith. This was before I learned what had happened at XXXX XXXX, NY. The entire branch in XXXX had left no one was employed for approximately two months after my initial appointment. They've are no longer an installer and are now service only. I never received windows nor do I want them. I never authorized any transactions be made using the XXXX " Shopping Pass. Yet, XXXX continues to bill me and now send Past Due Notice. The last dated XX/XX/XXXX threatening to report me to consumer credit agencies. I've filed complaints with the XXXX and XXXX Attorney General 's Office. XXXX refuses to acknowledge my request even though they've been informed I don't have windows. I received letter from XXXX informing me Champion XXXX, NY is no longer an installer and is a Service Only Branch.
Company Response:
State: NY
Zip: 128XX
Submitted Via: Web
Date Sent: 2020-04-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XXXX I purchased a condo in New York and the loan was initially funded by XXXX XXXX. The loan was sold to Fifth Third Bank. My property tax payments were estimated at {$620.00} / mont by XXXX XXXX. When the load was transferred, I continued to make these payments. Then Fifth Third Bank said that there was a shortage on my account of {$2900.00}, which I paid. They said that even after paying my shortage, my new property tax payments would be {$1200.00}, which is the double of what I was projected to pay. However, I checked with the city and the bills for XX/XX/XXXX and XX/XX/XXXX were of {$1800.00}. Fifth Third Bank reports that these bills were and will be of {$3600.00}, which is incorrect. Additionally, it appears that they double paid the bill for XXXX because I was charged twice, while the city reports the payment was just {$1800.00} once, Fifth Third Bank reports that it went twice, once on XX/XX/XXXX and once on XX/XX/XXXX. ESCR DISB TAXES XX/XX/XXXX {$0.00} - {$1800.00} {$0.00} {$0.00} - {$1800.00} {$0.00} {$0.00} {$0.00} ESCR DISB TAXES XX/XX/XXXX {$0.00} - {$1800.00} {$0.00} {$0.00} - {$1800.00} {$0.00} {$0.00} {$0.00} I have been paying my calculated escrow as required in addition to all provisions at closing the escrow. Why am I being robbed?
Company Response:
State: NY
Zip: 10022
Submitted Via: Web
Date Sent: 2020-04-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-04
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: I have an auto loan with 5/3 bank. They allow you too reschedule payments, which I do out for one year. Five times they have canceled my online payment without notifying me then assessed me late fees. When confronted about this practice they tried to blame my credit union, then admitted it was them who canceled it with no reason why. Can you please look into the Bank to see if this is a regular practice that they use to assess fees. Bank : 5/3
Company Response:
State: CA
Zip: 913XX
Submitted Via: Web
Date Sent: 2020-04-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-03
Issue: Trouble during payment process
Subissue:
Consumer Complaint: 5th3rd is refusing to correct a payment that was misapplied to my loan in XX/XX/2020.
Company Response:
State: NY
Zip: 14228
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-02
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I HAVE RECEIVED THE CREDIT BACK BECAUSE I MADE TRANSACTIONS OF XXXX AND XXXX THAT I NEVER RECEIVED AND THE BANK ALLEGEDLY WERE FUNDED ME MY MONEY WHILE THE INVESTIGATION WAS PENDING BEFORE THAT TRANSACTION HAD A {$80.00} TRANSACTION ORIGINAL IS IT TO COME IN TO XXXX I TRANSFER MONEY USING A XXXX XXXX APP THE FIFTH THIRD SOLICITS IT HAS GIVEN ME RUB HEATED DESPICABLE ON UNBELIEVABLE HARMS ALREADY JUST OPEN IT UP MY BANK ACCOUNT AND I HAVE THE EVIDENCE I'M UPLOADING AS ATTACHMENT PROOF THAT I COPY PASTE IT I'M BEING CHARGED NOW WITH OVERDRAFT FEES AND FOR SOMETHING THAT SHOULDN'T BE CHARGED OF OF {$120.00} THAT SHOULD BE REMOVED AND WAVED IMMEDIATELY I CONTACTED MY VIRTUALLY APPEARS WORTHLESS BANKER AND THEY DID NOT HANDLE THE BUSINESS AND CONTROL THE FUNDS AND FOLLOW DIRECTIONS AND INSTRUCTIONS AS TOAD I REMEMBER TRANSFERRING OR TEMPTING AS A XXXX TO TRANSFER XXXX BOX OF XXXX BUCKS OF SOUL FROM MY CHECKING ACCOUNT TO MY XXXX ACCESS CARD ACCOUNT BUT SOME UNDISCLOSED FEE OR PENALTY BY BOTH THE BANK IN THE BANKING APP FAILED TO DISCLOSE TO ME THAT I HAD COMMITTED SOME KIND OF BANKING CONSUMER PROBLEM OR SITUATION WITHOUT KNOWING BUT I'VE BEEN CHARGED FOR SOMETHING AND WHEN I CHECK MY BANKING STATEMENT OFF THE BANKING APP ONLINE WHICH THEY HAVE TOLD ME TO DO BECAUSE THEY HAVE DONE NOTHING BUT DID NOT ME INFORMATION AND BEEN VIRTUALLY VIRTUAL NO HELP TO ME AT ALL ON THE CELL PHONE THE BANKING APP NEVER TOLD ME OR SHOW ME ANYTHING A WINE BEING CHARGED A OVERDRAFT FEE FOR SOMETHING THAT HAS NOT BEEN OVERDRAFTED ALL THE MONEY IN THIS BANK ACCOUNT AND ON MY XXXX CARD IS 4 FUNDS THAT COME FROM MY OWN POCKET IN FACT I OPEN THIS ACCOUNT WITH XXXX XXXX AND SOMETHING DOLLARS I DON'T LIKE THIS BANK FOR SEVERAL REASONS THEY LET ALLOW ME TO OPEN THE BANK ACCOUNT WITHOUT EVEN HAVING NO NOTHING ON SOCIAL SECURITY CARD NO ID NO NOTHING I HAD A CHECK BUT THE BANK HAS A LOT OF ISSUES WITH CUSTOMER SERVICE TRANSFER FUNDS HANDLING FUNDS PROPER TURNS AND MUCH MORE I LIKE THE FACT THAT I CAN USE THE XXXX CAR IN YOUR DOESN'T ATTACH TO THE BANK BUT I DON'T LIKE THE FACT OF NOT BEING TOLD I BE CHARGED RETURNING MONEY WHEN I TRY TO MOVE OR SHIFT FUNDS FROM MY CHECKING ACCOUNT TO THE XXXX FIFTH THIRD BANK ACCESS CONNECTED XXXX CARD WHICH THE BANK FALSELY MISLEAD SUNDAY AT XXXX AND XXXX WHICH IS FRAUD AND MISREPRESENTATION OF FACTS IN DEBT COLLECTION OF FEES AND PENALTIES THEY MISLEAD. THE XXXX CARD IS CONNECTED TO THE ACCOUNT TO SOME DEGREE AND I COULD DO TRANSACTIONS WITH HIM WHEN IN FACT THAT'S UNTRUE ON CARD ENDING XXXX AND ON CAR AT XXXX XXXX XXXX XXXX I TRANSFER FROM XXXX XXXX XXXX FOR MONEY THAT I ALREADY HAD TWO A CARD SO I CAN BUY SOME SILVER AND GOLD ETC PRECIOUS METALS THE LAW STORY SHORT AFTER DOING THAT I RECEIVED A OVERDRAFT ORIGINALLY OR OVERDRAFT AMOUNT OF I THINK IT WAS LIKE XXXX TO {$70.00} AND THIS MORNING IT WENT TO {$120.00} I WANT ALL OF THESE AMOUNTS WAVED AND REMOVED IT'S NOT MY FAULT THAT YOU HAVE FALSE FALSELY DELAYED OR UNTIMELY SENT TO ME PLUMP BILLS OR COMPUTER LEDGERS THAT I OWED ANYTHING BEFORE I DID MY SILVER TRANSACTION IN FACT WHEN I GET THE SILVER TRANSACTION I HAD ENOUGH MONEY TO COVER MY SILVER PLUS THEY PUT {$80.00} IN MY ACCOUNT WHICH THAT MONEY BELONGS TO ME BECAUSE IT WAS FOR CHARGES FOR THINGS THAT I DID NOT RECEIVE MY CAR CAN'T BE CHARGED FOR ITEMS I HAVE NOT RECEIVED THE BANK FALSE THE ALLEGED THAT THE ACCESS TO THE FUNDS WILL BE AVAILABLE IMMEDIATELY BUT THIS NOTCASE the bank also let me order n false names money was good thogh see evidence attached criplling evidence here settle, plus they never gave me goods IMMEDIATELY REFUND MEANS THAT
Company Response:
State: IL
Zip: 60620
Submitted Via: Web
Date Sent: 2020-04-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-01
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On or around XXXX XXXX I began receiving text messages about my card accounts from XXXX XXXX by XXXX I had a dispute with card XXXX and that card was replaced by current card XXXX. Apparently money off of card XXXX in the amount of {$1300.00} was left on this account that was allegedly closed out. I made numerous attempts to resolve this issue, but each time was given a dissatisfied answer. They kept telling me that the account was closed XXXX XXXX ) and no information could be retrieved pertaining to account.XXXX XXXX the text alerts that used to inform me every morning has halted informing of account XXXX the supervisor was so rude as to get in touch with my employer to get answer about the funds when its XXXX who is in charge of rejecting or accepting monetary dealings.
Company Response:
State: CA
Zip: 94109
Submitted Via: Web
Date Sent: 2020-04-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A