Date Received: 2020-05-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have two issues or problems paying my mortgage. 1 ) During the process of attempting to resolve unapplied funds due to an escrow issue with 5/3 Bank, I have been given insufficient instructions on what to pay to get my loan current. During multiple calls, I have been told that the fees will be removed as the issue started with an error on the 5/3 's side which is confirmed by a letter received from 5/3 where the apologize for their inability to service and provide guidance to me. However, this inability continues and I now have another {$74.00} in late fee but none of my payments have been received late ( All within the Grace period ), and all in line with directions provided by 5/3 customer representatives. It seems like I have no way to pay this loan in-time or with the right amount as 5/3 is changing the goal post on my over and over again. Instructions and promises over the phone are wrong or pure lies. 2 ) In my attempts to refinance due to lower interest rates, I found out that my credit score is severely impacted by 5/3 's horrendous practices. This is also something that 5/3 confirmed and apologize for in a written letter dated XX/XX/XXXX. This mistake on 5/3 side will now cost me {$50.00} per month for the next 30 years or about {$18000.00}. During my many phone calls with a 5/3 representative, they constantly told me that this information would not be reported to the credit bureau. Another lie or misinformation. If I would have known, I could have paid the difference until 5/3 corrected my accounts. Again, how can you trust a bank institution when the can not provide accurate information or they straight up lie to you. Is their no code of conduct in this institution or within the banking industry?
Company Response:
State: MI
Zip: 48375
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-01
Issue: Problems at the end of the loan or lease
Subissue: Unable to receive car title or other problem after the loan is paid off
Consumer Complaint: I paid off my car loan with Fifth Third Bank back in XXXX. As of today, XX/XX/XXXX, I have yet to receive a title. When I realized a few years ago I was not in procession of a title, I called Fifth Third Bank to ask about it. The notified me the release was sent to the DMV and I could request a duplicate title, so thats exactly what I did. In XX/XX/XXXX, I sent in the CA DMV form requesting a duplicate title along with the {$22.00} fee. CA DMV returned the form and check notifying me the lien had not been released by Fifth Third. I then called Fifth Third Bank notifying them of the problem, and they said the release was sent to Virginia, where the vehicle was previously registered from XX/XX/XXXX XX/XX/XXXX and to contact Virginia. I called the Virginia DMV, and they had no record of the release either. I became frustrated and let it go until early XX/XX/XXXX. I called Fifth Third Bank again, explained the prior scenarios and they said a state-to-state transfer from VA to CA must be completed with their third party title provider. I was transferred to this third party, and the third party notified me the release was sent to Connecticut where the vehicle was registered from date of purchase in XX/XX/XXXX to XX/XX/XXXX and to contact CT for the title. I then called the CT DMV ; they did not have record of the release either. After calling the CT DMV, I tried the VA DMV again to double check if they had record of anything, and still nothing. The VA DMV said they needed to receive a release from the bank to issue a title. I called Fifth Third Bank again, and a gentleman told me he would re-submit a release to VA and I should give it 10 business days to get a title from VA. I confirmed VA had my current address, but have not received the title as of today, XX/XX/XXXX. I called back Fifth Third bank XX/XX/XXXX where I explained the scenario and told them I just need a title from somewhere to sell my vehicle in the next 30 days. Fifth Third again referred me to their third party, the third party refereed me to CT, and back to Fifth Third again when I told them CT had no record of the release. I am going in circles with Fifth Third Bank. Fifth Third should have record the car was registered in CA since XX/XX/XXXX, notified CA the loan was paid in full and to release the title to me in XXXX. I need to sell my vehicle by mid-XX/XX/XXXX and can not do so without a title.
Company Response:
State: MN
Zip: 55104
Submitted Via: Web
Date Sent: 2020-05-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-30
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XXXX XXXX Account is a corporate business has been put on my personal credit report with XXXX, XXXX and XXXX without giving any notice.A/C # XXXX XXXX XXXX & XXXX # XXXX Fifth Third Bank Credit Card - I have my credit card stolen from my vehicle on XXXX XX/XX/XXXX. I did make a police report ( copy attached ) went to the Fifth Third Bank branch and made payment on this card through the bank officer and teller from my fifth third savings account ( account statement attached ) to pay my card on XX/XX/XXXX just to be double sure that all my accoutns are current. I Had some fraud charges on my Fifth Third Bank credit card account. I Informed this to the Fifth Third bill pay department over phone where all my credit cards, check book, with XXXX XXXX, Drivers License, wallet were stolen.This person was writing checks out of the stolen check book and withdrawing funds from my Business checking account. All Business accounts were frozen and Fifth Third Bank Bill Pay department put a freeze on all auto pay to my credit cards coming out of XXXX XXXX Checking account and forgot to Unfreeze it .They did agree that it was their fault and will be fixed ( the 30 days late payment, it will be removed from my credit report but nothing happened ) .I have audio Recording of Phone Conversation. Explained all this to the Branch officer via email ( see email copy ) .No action was taken resulting in my credit score being compromised and no other company was ready to lend me money and this stated a cascading effect. XXXX XXXX Credit card had been in deferred payments due to COVID-19 Virus epidemic and Tornado Disaster in XXXX XXXX County on XXXX XX/XX/XXXX. I spoke to them over phone on XXXX XX/XX/XXXX, XX/XX/XXXX and yesterday and they did mention that they will correct the credit reporting on all three credit bureaus on my credit report and remove the 30 days late to current. ( A {$200.00} payment had also been made from bank transfer as will will find enclosed in the attachments. S
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2020-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-30
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: On XX/XX/19 & XX/XX/19, we requested payoff amounts of the Credit Card for XXXX year old XXXX XXXX. We spoke to a live representative. As XXXX 's POA, I engaged XXXX on the call. We paid off the entire balance and closed the account. XXXX dropped off the call after she was validated by the company. We requested the company change the address as she was moving. They would not do so without her back on the phone. We attempted 3 more times, but experienced excessive hold times ... we were eventually successful to change the address in XX/XX/XXXX. Due to moving and her husband 's XXXX she was forced to move again to an XXXX XXXX. On XX/XX/XXXX, I received the first forwarded statement for the XX/XX/XXXX time frame and it reflected 4 Mo 's of late fee 's on the {$48.00} Interest payment, that came after the " payoff amount '' was given to us on XX/XX/19. We spoke to " XXXX '' and then her supervisor " XXXX '' about this situation. They insisted they were not authorized to waive the excessive late charges which amounted to 329 % over 4 months. Despite of us explaining the situation and the challenges we had with customer service, they advised that their system would not help us.
Company Response:
State: GA
Zip: 30022
Submitted Via: Web
Date Sent: 2020-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-30
Issue: Trouble during payment process
Subissue:
Consumer Complaint: on XXXX/XXXX/2020 I attempted to schedule my normal monthly payment for XXXX/XXXX/2020. Every time I attempt to confirm the payment details I get a a pop up saying the payment can not be processed due to technical issues. Online chat is unwilling to help because it is a mortgage, and I have been on hold for over 30 minutes now. This is the 2nd month of paying Fifth Third, and the 2nd month I've had to call to be able to actually pay my bill.
Company Response:
State: MA
Zip: 02703
Submitted Via: Web
Date Sent: 2020-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: My complaint is with Fifth Third Bank. On XX/XX/XXXX I talked with my personal banker XXXX XXXX about the interest being earned on our money market account and was told the rate would increase to 1.1 %. By XX/XX/XXXX, the rate still had not been increased, so talked to another personal banks, XXXX XXXX. Well, in XXXX the rate was increased, but I was not credited with the back interest we should have earned from XXXX XXXX My complaint is that we want Fifth Third Bank to honor their word and credit us with the interest we should have earned. XXXX XXXX phone number is XXXX and XXXX XXXX number is XXXX.
Company Response:
State: IN
Zip: 476XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Attempting to make principle only payments to a HELOC acct on multiple occasions. I h ave tried both the website and the app to transfer funds from a checking acct to the Flexline acct. It is set up with an auto bill payer feature that makes an interest payment. If I schedule a principle only payment it takes a long time ( weeks ) to post to the acct. while interest is accruing. If I call my local branch and have a rep do it, it posts that day or the next business day. I understand this may seem like a small amount but if theyre doing it with thousands of accts it would be significant. I have no idea if its illegal, but it absolutely seems unethical.
Company Response:
State: WV
Zip: 257XX
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Mastercard issued by Fifth Third Bank was cancelled without ANY notice given whatsoever. Not written, by Email or Phone notification. There was no balance on this card as I have not used in a couple of months but when I went to make a purchase card was declined. Not knowing why, I was unable to contact bank. I only realised after my credit reporting notified me the card account had been closed. Apparently this is the way the consumer is treated by these banks during the worst Pandemic in anyone 's lifetime. It is unconscionable and disgusting way be treated this way. These banks should be ashamed and embarrassed. I can only imagine how they treat their other customers who may be less financially stable then myself.
Company Response:
State: TN
Zip: 37066
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-26
Issue: Trouble using your card
Subissue: Can't use card to make purchases
Consumer Complaint: Was never advised or received notice Fifth Third Bank Master Card was cancelled/closed. There was NO balance on this card as I pay my bills monthly. After attempting to use card it was rejected. Went to research online but account no longer exists. Credit monitoring alerted me that bank had closed card with no reason given or any ( phone, Email, written correspondence ) notification given. It was summarily and arbitrarily cancelled. No files available to upload as I have never received ANY communication from Fifth Third Bank whatsoever.
Company Response:
State: TN
Zip: 37066
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: On XX/XX/XXXXmy 5/3 college checking account was debited $XXXX for an "account dormancy" fee but I never received any notifications, phone call, or email from 5/3 regarding this. I emailed their customer service and XXXX XXXX replied with this message: "Thank you for contacting Fifth Third Bank. Your checking account ending in XXXX has become dormant. Electronic transactions cannot be performed to or from dormant accounts. Please consider making a mobile deposit, visiting a local Banking Center to make a deposit into the account, or withdrawal from the account. You may refer to the branch/ATM locator on the www.53.com website for Banking Center addresses and telephone numbers. It can be found on the top right corner of the homepage. According to the Dormancy Rules and Fees in the Rules and Regulations Applicable To All Fifth Third Accounts And Cards booklet: "An account becomes dormant after a period of inactivity of 12 months for a checking account and 36 months for a savings account. Inactivity means there has been no deposit into, or withdrawal, from the account. See the Fee Schedule contained herein for the fees associated with dormant accounts. Bank reserves the right to close an account if there is a XXXX balance and no activity for a period of time." Once an account becomes dormant, a statement is sent notifying you that your account has been placed in dormant status. In addition, an annual statement is sent to all accounts in dormant status in XXXX of each year. The dormant account monthly fee is $XXXX." When I tried to withdraw my funds so I could close my account, I discovered it was impossible. Also going to a local physical 5/3 branch is impossible now due to coronavirus. So essentially 5/3 is holding my funds hostage and at the same time robbing me of my own money.
Company Response:
State: IL
Zip: 60608
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A