Date Received: 2021-09-10
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had called into 5/3 bank mortgage services requesting a payoff amount ( {$38000.00} ). I made the payment while I was on the phone with the rep. The payment was setup to be submitted on XXXX. I logged into my account on XXXX and noticed that the entire amount I has sent was titled as unapplied credit. There was nothing applied to even a regular payment I also noticed that the regular monthly payment was still made the day after they received my payoff amount. I called customer service and was informed that the correct payoff amount was $ XXXXxx.xx and there system did not know what to do with the payment I sent and that is why it was being held in unapplied credit. I asked why I wasn't notified and I was told their system is setup to send out a notification 10 days after unapplied credit is received. I let them know the reason for the payoff was to lower my debt to income ratio and apply for a loan for an upcoming purchase. Since this wasn't paid off in the time I had anticipated I informed the customer service rep that I would like that money simply sent back to me. I was informed that she would submit a ticket and that a manger would reach out to me in 4 business days to discuss. I asked why that was the solution as they have held my money for a week. On XX/XX/XXXXI reviewed regulation z and I believe what they are doing is in violation of : 1026 Paragraph 36 ( c ) ( 1 ) ( ii ) When sufficient funds accumulate to cover a periodic payment, as defined in 1026.36 ( c ) ( 1 ) ( i ), they must be treated as a periodic payment received in accordance with 1026.36 ( c ) ( 1 ) ( i ). 5/3 automatically put the whole {$38000.00} into an unapplied credit and a seperate payment had to made after! I also believe the way this was handled is subject to 36c1 ( iii ) Non-conforming payments. If a servicer specifies in writing requirements for the consumer to follow in making payments, but accepts a payment that does not conform to the requirements, the servicer shall credit the payment as of five days after receipt. I believe there refusal to credit me back and have me wait over 5 days is in violation of this. I called back to notify 5/3 of these concerns but was told their procedures again. I am not sure if my interpretation of reg z is correct but at the very least it doesn't seem like they are acting in good faith holding the funds and not getting back to me until at leastXX/XX/XXXX.. .hopefully.
Company Response:
State: IL
Zip: 60585
Submitted Via: Web
Date Sent: 2021-09-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: 5/3 stole {$1000.00} from me and has been lying to me and XXXX XXXX XXXX ALL YEAR When you see attached pictures of my online chats with 5/3 you will see I HAVE HAD SEVERAL ISSUES with this card spanning since last XXXX. Plus check my 1-2 other 5/3 CFPB complaints. JUST NON STOP NEGLIGENCE In the pictures you will see that this company lied to me and promised me that all future payments be canceled, yet they were not. NOW Ive been spending the last 3 hours talking to the Credit dept., then checking dept, then internet services dept. and now Credit again! The credit dept said the money came out of your checking so theyre the only ones that can reverse this payment, then checking said same about internet services and now internet services is pawning me off back onto the credit dept AND NO ONE WILL GIVE ME MY MONEY BACK! As soon as I can get away from the monsters and close all accounts I will
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2021-09-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-09
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: XXXX XXXX had 4 open debit card at one time I had one and one showing on statement
Company Response:
State: KY
Zip: 411XX
Submitted Via: Web
Date Sent: 2021-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-08
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I was trying to cash a {$2000.00} check from a guy that I met on an online dating website. It was stupid, I know that now. But anyways I thought I would open a bank account with part of it and the rest I would send back to him. I learned from my mistake. Looking back over it now I can see all the red flag signs that I chose to over look. But it obviously turned out to be a fraudulent check. I have since tried to be a better person. I don't do any online dating and since been trying to clear my name.
Company Response:
State: OH
Zip: 45840
Submitted Via: Web
Date Sent: 2021-09-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX we ( my husband and myself ) deposited his payroll check into our savings account at 5/3 bank. We have a checking account with them as well and based on the type of account it is we can't deposit checks directly so we were advised to open a savings account to deposit his payroll checks. We were advised the funds would be available the next business days and then we could transfer the money to our checking account. In good faith we did this and opened a savings account. I was then informed his payroll check ( drawn of of XXXX XXXX XXXX, a local business and not out of state ) would be on hold for 14 days. I spoke with the local branch and customer service multiple times on XX/XX/XXXX and on XX/XX/XXXX. The bank was closed due to XXXX XXXX on XX/XX/XXXX. The payroll check cleared the employer 's account on XX/XX/XXXX. 5/3 told me initially there was insufficient funds in the employer 's account. Then I was told that provided the check cleared sooner the hold would be removed sooner. I reviewed the banking regulations in the deposit section of 5/3 's paperwork and no where does it say it will hold a local check for 14 days. I have asked to speak to someone over customer service and have been denied this. I have asked to cancel the deposit and I will take the check to another bank and was denied this. I asked about the pending bills in my checking account and was told by customer service they aren't sure what will happen. On page XXXX of 5/3 's disclosures they Section 6, 6.1 Funds Availability, ( a ) 5/3 indicates the following : ( a ) Personal Accounts. Check deposits made at one of our branches, by ATM, with a Bank employee, or using Mobile Deposit will be made available to you on the first Business Day after the day we receive your deposit. XXXX. Determining When Your Deposit is Received. Deposit was made prior to the 5/3 cut off time of 8pm for mobile deposits via the 5/3 app. The following section for longer delays does not indicate a 14 day hold. As per 5/3 policy they indicate the following : XXXX. Longer Delays May Apply. In some cases, we will not make all the funds that you deposit by check available to you as described above. If the funds from your deposit will not be available as described above, we will notify you at the time you make your deposit. If your deposit is not made directly to one of our employees, or if we decide to take this action after your deposit is made, we will mail or otherwise provide you the notice by the next Business Day. If you need the funds from a deposit right away, you should ask us when the funds will be available. In addition, we may delay the availability of funds deposited for a longer period in the following circumstances : We have reason to believe the check deposited will not be paid. Checks totaling more than {$5500.00} that are deposited on the same day. A check is re-deposited that has been returned unpaid. The deposit account has been repeatedly overdrawn in the last six months. An emergency, such as failure of communications or computer equipment, occurs. An operational issue has occurred, such as failure of an ATM-owning financial institution to timely balance or reconcile the ATM and/or the ATM deposits. Under these circumstances, availability of funds will generally be no later than the seventh ( 7th ) Business Day after the day of your deposit. Although, the savings account was opened on XX/XX/XXXX we are established customers and have had a checking account with XXXX for over 30 days.The funds availability for new accounts is below. XXXX. Funds Availability for New Accounts. An account is considered a new account during the first thirty ( 30 ) calendar days after the account is established. An account is not considered a new account if the Customer has had, within thirty ( 30 ) calendar days before the new account is established, another checking account at the Bank for at least thirty ( 30 ) calendar days. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX To hold a payroll check, which is for {$830.00} that is drawn off of Michigan company, a local check and drawn off of XXXXXXXX XXXX XXXXXXXX is ridiculous. As indicated above 5/3 told me on XX/XX/XXXX that the payroll check had insufficient funds. This information is false. The employer showed his business account balance to my husband and proof that the check cleared his business account at XXXX XXXX XXXXXXXX on XX/XX/XXXX. I have repeatedly tried to get assistance from 5/3 and continue to hit a brink wall. I reference their own polices and regulations that I have included here and the bankers have no response and continue to say its their system and there is nothing they can do about it. I want to know why we are being discriminated against at 5/3.
Company Response:
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Struggling to pay mortgage
Subissue:
Consumer Complaint: I applied for and was granted forbearance at the beginning of this horrible pandemic that we all are having to face last year. I applied again after my 12 months was up for an extension of the forbearance and I was pretty sure I was granted another 12 month forbearance clause with my mortgage, recently ( within the past 3 or 4 months ) I have noticed letters from my mortgage lender 5/3 or Fifth Third Bank stating that I currently owe in access of {$20000.00} on my mortgage account. Thats funny was I with the rest of about 75 % of all other homeowners in the forbearance stage in our mortgage accounts. I have always thought after the forbearance is over I would have the option to add those missed monthly payments on to the end of my mortgage loan as added months ( extended my loan basically?? )
Company Response:
State: OH
Zip: 45414
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Trouble during payment process
Subissue:
Consumer Complaint: On XX/XX/2021 I prepayed {$20000.00} on the principal of my home mortgage as allowed in my mortgage contract with the Fith Third bank in XXXX. My mortgage was current and i had made the XXXX payment on XX/XX/2021 so I had no mortgage payments due.. On XX/XX/XXXX I checked my statement and observed only {$18000.00} had been applied to the principle. Upon investigation I found that Fifth Third had taken the non due XXXX and XXXX mortgage payments XXXX which included escrow and interest ) out reducing the amount available for principle paydown. When I inquired of the bank CSR and Branch Manager they told me it was Fifth Thirds policy and they would not remove them. That was the only explanation they gave me. I believe this unfair and it effects the benefit I get by prepaying my mortgage.
Company Response:
State: IN
Zip: 46214
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: Factual Date - Fifth Third Bank I didn't authorize on my credit report this inquiry. XXXX XXXX XXXX I didn't authorize this inquiry on my credit report.
Company Response:
State: IL
Zip: 60639
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Took or threatened to take negative or legal action
Subissue: Threatened or suggested your credit would be damaged
Consumer Complaint: This so called collection agency has called me multiple times. They called about an old 5/3 account I had well over 10 years ago. It sounded funny so I personally contacted the bank to which a letter was delivered to me saying my account was closed, charged off and that they were not looking for any funds/ restitution on the old account. Furthermore, they also said " Fifth Third Bank has not contracted with ANY company to contact you ; ANY company that may have called you regarding your previous account with us is NOT acting on behalf of Fifth Third Bank. '' The " case '' manager with this " business '' claimed that I wasn't answering her questions so she escalated my case to the escalation department. Thats when things got funny. The lady claimed she was the director of communications for escalation and that I needed to pay the account or she was going to make sure my accounts were frozen, my income would taken, and anything I owned would be taken away. I informed her that I contacted the bank and they informed me they did not contract with them and she began to yell at me and even threatened my family. She told me she wold inform the military that I refused to pay a debt. I asked her why she was yelling at me if she was a law firm this is not how you speak to anyone. She proceeds to tell me that she was going to push my case to the top of the file and see to it that my accounts were frozen, assets taken and then hung up.
Company Response:
State: IL
Zip: 60426
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: On XX/XX/XXXX 4 transactions came through my account. 1. {$10.00} withdrawal 2. {$30.00} withdrawal 3. {$30.00} withdrawal 4. XXXX withdrawal {$200.00} deposit. The bank charged me 4 overdraft fees even though there was enough to cover the ( 2 ) {$30.00} transactions and the {$10.00} transactions. I called on the phone and was refunded {$67.00} however I feel I should have only been charged for one overdraft fee. I feel that the bank is allowed to create an opportunity to charge fees that could be avoided. There was a {$200.00} deposit that was more than enough to pay the 3 transactions, but they cleared the {$480.00} transactions to absorb all of the {$200.00} and make the account negative to justify charging the last 3 transactions. The last transaction to come in that is listed in the banking app is {$480.00} ye, t it was paid first. I am so sick of this bank and this scam and this government agency continue to allow this conduct. It's a shame while people are struggling and the government is not helping people the banks are robbing the customers. I have made prior complaints about this and I am aware of many other people who bank here and are having the same issue. The bank changes the terms all the time to scam the customers. Then they have the nerve to put a limit on the number of fees that can be refunded on the account regardless of the reason. I will keep complaining until something is done about this. Received XXXX PMT ID XXXX {$200.00} WEB INITIATED PAYMENT AT XXXX XXXX XXXX XXXX XXXX - {$480.00} WEB INITIATED PAYMENT AT XXXX XXXX XXXX XXXX XXXX - {$30.00} WEB INITIATED PAYMENT XXXX XXXX XXXX XXXX XXXX XXXX - {$30.00} Check # XXXX - {$10.00}
Company Response:
State: IL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A