Date Received: 2021-08-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/21 Received text message from XXXX : " FIFTH THIRD BANK : your ACH transfer of {$4100.00} will clear on XX/XX/21. Click here to approve or cancel it : XXXX : XXXX
Company Response:
State: MI
Zip: 48823
Submitted Via: Web
Date Sent: 2021-08-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021, I opened a saving account with FifthThird Bank. On the same day, I decided to fund that saving account via online transfer from another account of my husband with XXXX XXXX, XXXX XXXX XXXX. To verify that account with XXXX, Fifth Third deposited two small amounts into it and my husband confirmed them successfully on XX/XX/XXXX. After the verfication, on XX/XX/XXXX I initiated a transfer of {$10000.00} on 53.com, from the XXXX account to the Fifth Third saving account. On XX/XX/XXXX, I received email alerts from Fifth Third Bank saying that transfer of {$10000.00} was suspended, and did not complete. However, that money was still drafted from my husband 's XXXX account, and was never returned as of today XX/XX/XXXX. On XX/XX/XXXX, I called Fifth Third Bank, and they said the money was rejected by them, so it was never deposited. And they suggested me contact XXXX XXXX. Then XXXX XXXX told me that because the transfer was initiated by Fifth Third Bank, they had no infomation about the transaction, and did not know when it would be returned. On XX/XX/XXXX, I asked XXXX to request a return for that transfer, as suggested by one email alert sent by Fifth Third before. However, that request was reversed by Fifth Third on XX/XX/XXXX, and Fifth Third charged me {$37.00} overdraft fee.
Company Response:
State: NC
Zip: 27519
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I had a 1st mortgage and equity line of credit thru FifthThird Bank. I paid these loans off via a wire on XX/XX/XXXX and XX/XX/2021. After numerous calls, emails, etc. to date I still have not received my escrow account refund of over {$3000.00} and an overpayment on the payoff of {$350.00}.
Company Response:
State: MO
Zip: 63304
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: The Fifth-Third Bank has blamed me for fraud and over-drafted my account and taken my funds or access to the account. This incident happened on XXXX, XXXX XXXX a check was deposited of XXXX from a job offer from XXXX XXXX XXXX XXXX Once i did deposit the check the next 24 hours funds were given into the account and the fraudulent charges were made on XX/XX/XXXX not report to the bank until XX/XX/XXXX due to the check being returned for insufficient funds and the charges over-draft my account Ending XXXX. Fifth Third Bank has been contacting me advising of a foreclsoure or reporting to collections and the credit bureaus for this balance. I have banked with them for over 5 years now and I did do as asked to report fraud as soon as possible.
Company Response:
State: IL
Zip: 60107
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-26
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: On XX/XX/2021, my father passed away. His name is XXXX XXXX XXXX. To my knowledge, my Father maintained his own financial affairs. To date, no one has provided a POA giving authorization to handle financial affairs on behalf of Mr. XXXX. On XX/XX/2021, I reached out to Fifth Third bank to notify them of my Father 's death and the documentation needed to move forward. The representative asked me if I was the executor of the will. I never mentioned a will and advised the representative that is to be determined. The representative advised the death certificate would be sufficient to notify the bank of his death. On XX/XX/2021, a notarized death notification letter was sent to Fifth Third bank. The document included his name, last known address, date of death, and social. I also included my identification. The bank never responded to my letter. On XX/XX/2021, XXXX County granted letters of administrator to me along with the declaration of heirship. I am Mr. XXXXXXXX XXXX only child. Those letters were taken to Fifth Third Bank ( XXXX XXXX XXXX, XXXX, IL XXXX ) and XXXX XXXX XXXX assisted me. Mr. XXXX questioned every aspect of the document. When advised I was not a resident of IL and how important it was to resolve this matter, he became aggressive with his questioning in regard to where I was staying while in IL. As a female traveling alone, that made me extremely uncomfortable. Mr. XXXX was in possession of my ID and other personal identifiable information. There was no reason to extensively question me about my accommodations when the matter at hand was my Father 's accounts. Mr. XXXX could not answer any of my questions with a clear answer. He would only provide me with information regarding the checking account. When asked about the credit card, he told me another company handles it and he couldn't provide any other details. I requested bank statements and Mr. XXXX advised me due to legal reasons, he could not give them to me. He insisted they had to be mailed to my Father 's last known address. Mr. XXXX did not provide me with a final letter at the time of my visit identifying all accounts were closed. Mr. XXXX was asked repeatedly if all affairs were resolved with my Father 's account ( s ) and he said " yes ''. After consulting with an attorney, it was confirmed I have the authority to request bank statements as the administrator of the estate. I also made sure my Father 's mail was forward as of XXXX in order to make sure I receive the bank statements I requested at the branch. More than 3 weeks passed and no statements were received. Mr. XXXX initially claimed he sent them, but he immediately backed down when I informed him my Father 's mail comes to me and they never came. Mr. XXXX ended up releasing 6 months of bank statements after hours of discussing with legal per him. Mr. XXXX actually told me, " Yea, I spoke with legal and decided to go to lunch before calling you back. '' Mr. XXXX has insulted my intelligence and disrespected my time throughout this process. He has impeded my investigation as the administrator of the estate. The bank statements from Fifth Third Bank was received on XXXX. One of his bank statements confirm egregious activity on the date of his death. An online transfer was completed on XXXX and then it appears a cashier check was released for a large sum of money. Mr. XXXX and representatives of Firth Third Bank were aware of this information and has made it impossible to find a resolution with them. No representatives by phone will assist me. Mr. XXXX appears to have a bias in the situation because he continues to treat me in a manner that insinuates I am a criminal. I am the administrator of the estate and the only declared heir. If my Father intended on anyone else having access to his funds, he would have left a will. Fifth Third bank allowed an online transfer to take place and released a large check to a potentially unauthorized individual. The bank never acknowledged this action and continues to impede my investigation. Mr. XXXX should have been honest about all banking activity while I was at the branch. He failed to provide me with account numbers and most important, failed to mention the savings account. After several failed attempts to speak with the complaint department, corporate, and the branch directly, filing a complaint is the best option. These actions potentially violate the contract between my Father and Fifth Third Bank. Mr. XXXX and Fifth Third Bank has not been forthcoming with information regarding the questionable transaction.
Company Response:
State: AL
Zip: 36609
Submitted Via: Web
Date Sent: 2021-08-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-25
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Had an overdraft amount with 5/3 Bank. Paid the amount in full in XX/XX/2017 and still is showing up on my XXXX XXXX, causing issues.
Company Response:
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I was contacted by 5/3 bank as the President of our HOA demanding that we provide the bank with all applicable insurance information and also requiring for us to disclose PII of the officers of the HOA. The HOA was involved as part of a refinance obligation of a resident. After we had declined the bank told us it was against Federal Law to block this. As a private entity, we are being harassed by the bank and also they are stepping out of line in regards to demanding information and PII of officers in regards to third-party transactions.
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I went to FIFTH THIRD BANK for a consumer credit transaction. FIFTH THIRD BANK denied my credit application & sent an adverse action. Denying my application & sending an adverse action is considered DISCRIMINATION against me the Consumer. Me the consumer & natural person was excising his rights under Title 15 Chapter 41 when FIFTH THIRD BANK was DISCRIMINATING. FIFTH THIRD BANK is also committed fraud by denying my credit application for the extension of credit. This company violated 15 USC 1602 ( g ) by denying me something that only I can extend. I am the consumer, natural person, and original creditor. Pursuant to Title 15 U.S. Code1602 ( f ) credit means the right granted. Title 15 USC 1602 ( l ) states that a credit card means ANY CARD. That card is my Social Security Card. Title 15 U.S. Code 1602 ( f ) shows that credit means the right granted by a creditor. All of this means that only the original creditor ( me ) can extend credit with my credit card. EXTENDING CREDIT IS MY RIGHT UNDER TITLE 15 CHAPTER 41. FIFTH THIRD BANK showed discrimination because I was exercising my rights under Title 15 U.S. Code CHAPTER 41 CONSUMER CREDIT PROTECTION. FIFTH THIRD BANK Failed To Comply With Title 15 U.S. Code 1691a ( 3 ) because the applicant has in good faith exercised any right under this chapter. Title 15 U.S. Code 1691e ( a ) Any creditor who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for any actual damages sustained by such applicant acting either in an individual capacity or as a member of a class. Title 15 U.S. Code 1691e ( b ) Any creditor, other than a government or governmental subdivision or agency, who fails to comply with any requirement imposed under this subchapter shall be liable to the aggrieved applicant for punitive damages in an amount not greater than {$10000.00}, in addition to any actual damages provided in subsection. FIFTH THIRD BANK denied my credit application thats an UNAUTHORIZED ACCESS DEVICE & UNAUTHORIZED CREDIT CARD US Pursuant To Title 18 U.S.C. 1029 ( e ) ( 3 ) & consider a CRIME Pursuant To Title 18 U.S. Code 1029
Company Response:
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-24
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: The estate account was not safeguarded by Fifth Third Bank and XXXX dollars was fraudulent transferred by its lack of oversight. In the dispute process one check was credited for XXXX dollars..The remaining XXXX dollars of the estate account was denied. This denial is based on Fifth Third Banks assertion that the claim must be filed within 30 days which is in direct conflict with Ohio Law as cited in Muller V. Muller. 162 Ohio App. 3d698 ( 2005 ). From the XXXX dollars the Fifth Third Bank has recovered XXXX dollars of the estate account from other banks according to the police department information. I have not been notified that the XXXX dollars has been deposited back into the estate account. This is a problem. Where is the management and notification from Fifth Third Bank and where is the money?
Company Response:
State: OH
Zip: 44136
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-23
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: IRS does not have the check and the copy of check provided by Fifthird Bank has no clear tracking numbers on the back side which IRS can track. IRS needs the banker who sent the check to IRS will have to call IRS and provide the tracking information. Fifth Third is responsible for tracking information what they did per IRS representative. .
Company Response:
State: NC
Zip: 28105
Submitted Via: Web
Date Sent: 2021-08-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A