Date Received: 2021-09-22
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On XXXX XXXX I leased a safe deposit box as a sole individual @ Fifth Third Bank XXXX NC . on that same date I placed 3 silver Us Quarters each bearing on the reverse side the words " XXXX XXXX XXXX XXXX '' ( hereinafter the " Coins '' ) along with the only two original keys to a safe deposit box co-owned with my mother XXXX XXXX in XXXX XXXX XXXX in XXXX Florida with other valuable coins. On XXXX I discovered that a theft had occur when i accessed the box and 2 of the 3 original coins had been tampered with and exchanged with 2 gold color coins bearing the the words " XXXX XXXX XXXX '' 1 out of the 3 coins had remain in my box with the miscast imprint of " XXXX XXXX XXXX XXXX ''. Spoke to bank manager and had mentioned they would investigate, After a long period of time there was no response and that time I filed a Police Report. There was never a resolution with the Bank or the Police Dept. I filed a lawsuit in XXXX MD federal court. Had Deposition with defendants council XXXX. During the deposition defendants council stated that I had nothing and the feds had come and I had nothing. I had a scheduled tele- conference with defendants council and Judge presiding over the case but unfortunately I'm receiving correspondence at my Ex-Husband po box and I was unaware of this scheduled conference call because he didn't hand deliver it to me until 7days after the tele conference was to be held. The case was closed because the judge has not been aware of this and my limitations to reach the judge due to the fact that I am relying On temporary shelter with my ex husband due to covid-19 after he had kicked me out to a shelter with my initial hearing in court. I have no phone right now relying on his cell phone and receiving mail at his po box . I am seeking answers to the follow up with defendants council as to Question No # 1 Has the box been opened if yes, why? I had also filed a motion in federal court to freeze the box and that motion was granted and on our hearing in court I asked the judge the same question after motion was granted to freeze. Judge response was that nobody could go into that box not even myself. Question No # 2 When was it opened? Question No # 3 Why didn't I receive notice if I'm the owner of the box? Question No # 4 Why didn't they give me the opportunity to to be present? Question # 5 Who was present when the Box was opened? Question No # 6 Did they inventory the contents, Did they take pictures? Question No # 7 Where are the contents now? Are they in another Box or who had possession of the contents the Government or the Bank? I would like to have a resolution with this case and I would like to have the opportunity to retrieve my Original Silver quarter Coin bearing the inprint of " XXXX XXXX XXXX XXXX '' along with my 2 other replaced and tampered coins. I would like to be able to personally be present with a council on my defense. Thank you for your cooperation to this case to find a reasonable resolution to my property.
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I had an account with fifth third bank in XXXX and XXXX. I overdrafted my account but had the money in savings. They charged me late fees upon late fees then finally took the money from savings. I told them that they cant charge the late fees and overdraft fees when the money was clearly in the other account. They said that they could. I told them to close my account and they said they did. They did not and kept charging me overdraft fees and all other fees. I had to go again and tell them to close it. I was then informed that my total in late fees were now XXXX and something. I told them no you need to look into this and figure out what is going on. I have been talking to the bank about it and nothing has been done. Now i have a lawyers office calling and threatening to report me to the banks so i can no longer have a bank account and to garnish my wages.
Company Response:
State: IN
Zip: 46360
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Getting a loan or lease
Subissue: Credit denial
Consumer Complaint: I did a credit application with Fifth third bank. They denied me credit which is impossible when credit is a right. EQUAL CREDIT OPPORTUNITY ACT Title 15 U.S. Code 1691a - Definitions ; rules of construction The term credit means the right granted by a creditor to a debtor to defer payment of debt or to incur debts and defer its payment or to purchase property or services and defer payment therefor. I am demanding an audit trail of the credit application & all documentary evidence with my name and social security number on it, On the public and private side.
Company Response:
State: TN
Zip: 37128
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-21
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My account was Hacked/scammed from fifth third bank. My savings XXXX my checking account XXXX account number XXXX as well as their credit card attached to on line banking account # XXXX XXXX XXXX XXXX over XXXX. I filed a police report with XXXX police report # XXXX. I filed with fifth third fraud department. They have been denying my claim ever since now they are messing up my credit report with their credit card which I told them I will not pay. I hired a company XXXX XXXX to get my money back. Her name at XXXX XXXX is XXXX XXXX she tried filing this complaint on my behave # XXXX. I received a letter from you saying she filed this complaint on my behave but did not identify herself so I'm filing this complaint my self. I hope you can help me with this I'm been fighting them since XX/XX/21. They had no security in place whatsoever and let them clean out my Life 's Savings. IAll fifth third was worried about is me closing my account which I told them I will not do until I get my money back. They automatically closed account on XX/XX/21 and sent me a check for XXXX
Company Response:
State: OH
Zip: 44111
Submitted Via: Web
Date Sent: 2021-09-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-22
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I really wish someone would review Fifth Third yelp reviews. There is something seriously wrong with this bank and it should be investigated! They have a 1 star review in yelp definitely the lowest I have every seen! I have had repeated problems with Fifth Third Bank. They purchased my mortgage after I refinanced and have made the whole process incredibly difficult. The first demonstration of this was they sent me information to log in to their website to setup automatic payments but when I followed the instructions the site told me I was not in their system and could not set up an account. This caused me multiple problems because I had to setup auto payments through my bank on a static amount. Subsequently they adjusted my impound account two times. The first was without notice or at least I never received the notice or analysis. They then reported to the credit bureau that I had missed a payment when in fact they received the payment but it was minus the new adjustment. I tried to contact them and ran into multiple issues of getting disconnected. I tried to fight this but later gave up. This then happened a second time but they sent the analysis and a bill for the shortage in the impound account which I paid in full. Then started harassing me saying I was late on my payment and short by {$6.00} on a {$3000.00} mortgage. I tried to call multiple times and their system says it is transferring you but then hangs up. Then I tried online through their chat. After a week I got one of their managers to call me. She kept insisting this was my fault. I tried to explain the background context but this is absolutely the worst bank I have ever dealt with! Please look into them.
Company Response:
State: CA
Zip: 92373
Submitted Via: Web
Date Sent: 2021-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: I started and signed my RESPA with 5th3rd bank on XXXX I was told for the next three months that my application was good and my file was moving well. I have multiple emails, texts, from XXXX XXXX XXXX number XXXX that the file was working. He called my realtor and told them all was good. He asked me multiple times for more documents which I have email proof I have provided. He then went missing and I was forced to call his manager XXXX XXXX. XXXX XXXX informed me that XXXX never submitted my application and was lying to me throughout the entire process. He then stated he would get me back on track. They asked me for more documents which I provided and then told me we would be closing soon. Then they both disappeared as my closing date came. I asked what the status was and they said they would get back to me immediately that was four weeks ago. This person took my personal information by email told me that not to do it through the secure portal 5th 3rd provides. I am afraid he may have stolen my info and also I am not able to close on my real estate transaction that is closing me roughly {$1200.00} a day in rent loss. Neither will respond so I attempted to reach out to XXXX XXXX XXXX manager with no response. Basically, I have missed my contract, lost money, and have been scammed.
Company Response:
State: OH
Zip: 44256
Submitted Via: Web
Date Sent: 2021-10-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-20
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: In XX/XX/XXXX I sought help to rebuild my credit from Fifth Third Bank at XXXX XXXX XXXX XXXX in XXXX. I explained to their associate, XXXX XXXX, that I had perfect credit for 30 years, but had been forced to short-sell my home during the housing crisis, and beyond the credit damage that caused, the loss of earnings, equity and retirement resources has caused me to struggle ever since. Ms. XXXX recommended I open a savings account and checking account, and use the combined funds to obtain a " secured '' credit card. The card provided a {$1500.00} credit limit, and the minimum amount that would need to remain on deposit was the same. She said that after a year of good payment history, the bank would then issue me a normal credit card, and allow me access to my deposit. A year later after making all my payments on time, and with a XXXX balance on the card, I asked Ms. XXXX to allow me access to my savings and issue me a normal credit card as agreed, She said she couldn't comply because of the pandemic. Eight months later, in XXXX of XXXX I asked again for my savings to be released, but she said the bank had raised their standards to obtain a normal credit card, so still couldn't comply with the original promise. At that point I told Ms. XXXX to close all 3 accounts, and I would be in to pick up my money. Fifteen minutes later the branch manager, XXXX XXXX, called me and advised me against closing the accounts. She said it would damage my credit ( the exact opposite of why I went to them in the first place ), so I reluctantly agreed to leave the account open. The following week I easily obtained a normal credit card from another institution, so I called XXXX XXXX again on XX/XX/XXXX and told her to close all 3 accounts. Again, XXXX XXXX called me back and warned me that closing my accounts with XXXX XXXX would damage my credit, but I told her to proceed anyway. At that point she advised me to come to the branch, pay the balance of the card to zero ( the balance was only {$10.00} ), and she would proceed with closing the accounts. I did as she asked within 15 minutes, paying the balance and surrendering the card at their drive through facility, where I asked the teller to please make XXXX aware of the transaction. She assured me she would. It is now XX/XX/XXXX, 33 days after I closed the account and surrendered the card, but today I received a statement from Fifth Third claiming I owe a {$24.00} annual fee. I called the bank 's toll free number, and they said they have no record that any action was ever taken to close any of my accounts. They said I could still not access my savings account, and although the branch would have destroyed my credit card when I surrendered it, that my full line of credit was still open and available for on-line purchases if someone were to obtain my information. They recommended allowing them to close the account over the phone ( which I did ), but said it will likely take another 30 days to be given access to my savings account. This is unacceptable. I've done everything I was told to do, and they have not done one thing they told me they would, and are refusing access my savings, and have even threatened to damage my credit further. I urgently request your assistance in this matter.
Company Response:
State: MI
Zip: 491XX
Submitted Via: Web
Date Sent: 2021-09-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: I HAVE HAD FIFTH THIRD FOR YEARS WITH NO MISSED PAYMENTS OR ISSUES UP UNTIL THE PANDEMIC. AFTER MY CREDIT LIMIT WAS LOWERED WITHOUT ANY CORRESPONDENCE OR NOTIFICATION, I AGREED TO UTILIZE THE HARDSHIP OPTION FOR MY ACCOUNT. IN XX/XX/2021 I WAS MARKED LATE & I CONTACTED FIFTH THIRD IMMEDIATELY. I MADE THE REPRESENTATIVE AWARE THAT I HAD BEEN SICK & ALSO LAID OFF WORK DUE TO COVID. I ALSO WENT ON TO CONVEY THAT I WAS UNDER THE IMPRESSION THAT MY ACCOUNT WAS STILL UNDER A HARDSHIP AGREEMENT. EACH OF THE REPRESENTATIVES I SPOKE TO SAID THAT THERE WAS NOTHING THEY COULD DO. I HAVE A BUSINESS ACCOUNT, CREDIT CARD ACCOUNT & PERSONAL ACCOUNTS WITH FIFTH THIRD & THE LACK OF EMPATHY & CONSIDERATION FOR CUSTOMERS DURING THESE UNPRECEDENTED TIMES IS NO LESS THAN A HEINOUS ACT. I AM TRUSTING THAT THIS MATTER BE ADDRESSED & CORRECTED. IF NOT I WILL BE FORCED TO CLOSE ALL OF MY ACCOUNTS ( BUSINESS & PERSONAL ) AS I REFUSE TO CONTINUE TO DO BUSINESS WITH A COMPANY THAT IS UNETHICAL
Company Response:
State: IL
Zip: 60419
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-19
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: In XX/XX/2020 I allowed my friend deposit her unemployment back paying my accchecking @, fifth third XXXX XXXX XXXX ind.XXXX I then went and withdrew it XXXX XXXX of her money in cashier XXXX and the remainder of her dep she had owed me were I gave her personal loan of XXXX inXXXX so the other XXXXshe payed that bk to me and the fraud dep said they wasclosen my acc and sending money bk to unemployment stating fraud well there was nofraud but the fraud lied they never sent money bk I called president of bank XXXX and I got letter in XXXX from him stating they closed my acc which was pose be closed in XXXX and XXXX the money was still in my accent just now said closed and haven't give my money bk they never sent no money into unemployment and didn't release it to me and I demand my money there saying I had no money in my acc yes I did I have proof also. XXXX XXXX plz help me
Company Response:
State: IN
Zip: 47240
Submitted Via: Web
Date Sent: 2021-09-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-17
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Good afternoon, Since fifth third Bank bought my mortgage and my life been rough. Beginning of this year they had a problem with me saying that I missed 3 payments. While actually all the 3 payments were out of my account. I struggled so hard to reach out to someone from their office to understand and help me because my credit score dropped and they were taking me for foreclosure. I had to get and pay for a lawyer for them to understand the struggle and help me out. However, that problem with fixed after the lawyer with involved and I was back on my monthly payments. All my payments are auto pay which means they are eligible to deduct it from my account and they do. I have family to take care oversees I went this past summer came back and again I get mail from them saying that I missed a payments and I'm charged late fees and I have three late payments which made my credit score dropped so bad. I don't understand how if I have my auto payment on and you guys charge me monthly and I have late payments! I have my all my payments record. I don't want to go pay for a lawyer again to get this fixed! This company is stressing me out!
Company Response:
State: MI
Zip: 48375
Submitted Via: Web
Date Sent: 2021-09-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A