Date Received: 2021-08-20
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: In XX/XX/XXXX I opened a secured flex line of credit with 5/3 Bank using my MM Savings Account ending in XXXX as cash collateral in the amount of {$5000.00}. I went to a 5/3 Branch and closed my secured flex line account on XX/XX/XXXX. As of XX/XX/XXXX i was no longer able to transact on that account. Since the account was closed with a {$0.00} balance the bank is to release my funds off hold in the MM Savings account ending in XXXX, making my available balance back to the {$5000.00} that was on deposit. I have contacted the bank several times and they wont give me back my funds and wont give me any time lines of when it will be available. They are hindering me from using my funds and to make purchases as such.
Company Response:
State: OH
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: My bank added a false late payment on my credit report which I have contacted them about it but to no avail. Because of this issue my report and credit limit has been declining.
Company Response:
State: TN
Zip: 37086
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Trouble during payment process
Subissue:
Consumer Complaint: For months we have had issues with 5th 3rd Bank for our mortgage. We refinanced and dropped our mortgage insurance payment. One occasion they under charged our account for our mortgage payment by {$12.00}. They did not notify us. They held the funds and counted us late. Until the next month until we called to pay our next payment. It was a true struggle for them to remove the late fee, fix our credit reporting, and find out why we weren't notified we were undercharged. The next month they took down the wrong account information and also charged a late fee. They called this time ; however, once they relized this was their error again, it was like pulling teeth to get them to remove the late charge and report correctly on our credit. They are impossible to get in contact with. Constantly being transferred to other departments. On 2 occurances there have been very rude and curt managers. One call never leads to resolution. They have made owning a home extremely stressful and unpleasent.
Company Response:
State: NM
Zip: 87111
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: My mortgage was in forbearance status from XX/XX/2020 to XX/XX/2020. My first payment was due XX/XX/2020 ( see attached letter ). I paid the XXXX payment on XX/XX/2020 and the XXXX payment on XX/XX/2020 ( see bank statement ). The late fee is not added until the XXXX of the month. Both payments were made well before this date. I called Fifth Third Bank in XXXX and was told that my account had not been coded as being in repayment and so the XXXX payment was never applied instead it was placed in a holding account. So, a late fee was incorrectly accessed and it made my XXXX payment appear short. Accordingly, no payment was reflected for XXXX or XXXX ( because it was indicated as a partial payment ). I was told in XXXX that the problem created by the bank failing to apply the XXXX payment had been corrected. I was also told that there had been no negative reporting to the credit bureau. I obtained my credit reports and the bank reported a 60 day late mortgage payment in XX/XX/2020 although my payment was never late. The bank created this issue by not applying the XXXX payment. I have been denied credit due to the bank 's negligence. I need this problem corrected immediately.
Company Response:
State: GA
Zip: 30127
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-19
Issue: Took or threatened to take negative or legal action
Subissue: Collected or attempted to collect exempt funds
Consumer Complaint: Received statement XX/XX/XXXX to XX/XX/XXXX for the amount of {$4800.00} from fifth third bank. Never open a account with them account was open in XXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX fl XXXX. I believe this person has stolen my identity
Company Response:
State: FL
Zip: 33186
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I have had a mortgage with Fifth Third bank since 2011. On XX/XX/XXXX, I refinanced with XXXX XXXX. Ohio had a three day cooking off period where I could change my mind so on XX/XX/XXXX, XXXX sent a payoff check to Fifth Third via XXXX. On XX/XX/XXXX, a XXXX XXXX at Fifth third signed the receipt from fedex for the check. On XX/XX/XXXX, I noticed that the payoff check had not been cashed by Fifth Third. I verified with XXXX that the check had been sent/received by Fifth Third and that it had not been cleared. I immediately contacted fifth third to see the status of the check. I contacted them again on the XXXX and the XXXX ( all via their mobile chat ). I provided the name of the person who signed for the check al XXXX with the fedex tracking number. On the XXXX they said they had submitted a research request to find out about the check. They said they would get back to me in four business days. In the meantime, I went ahead and made my XXXX Mortgage payment to avoid any chance of a late fee. Four days later, I still had not heard from them. I contacted them again today ( XX/XX/XXXX ) to check on the status. They have provided zero update on the payoff check or any actions they are taking but said they have mailed me a letter asking for more information. There is no more information for me to provide and I am extremely concerned that they are holding my XXXX payment as well as charging me more interest. They have not given me any information on my check and are now saying I need to wait for some mysterious letter in the MAIL to give them more Information.
Company Response:
State: OH
Zip: 43016
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Trouble during payment process
Subissue:
Consumer Complaint: ( 1 ) late mortgage payments 30 days and ( 2 ) 60 days on my credit report This payment was mailed and there was a delay in the mail. Check never made it due to Covid and the USPS. Once alerted by my credit report we contacted the mortgage company immediately. During our call to Fifth Third we paid that payment and explained the situation. All payments were made automatically via ACH after We need our credit cleared. We have never been late in our entire life. This is critical to our financial situation.
Company Response:
State: NJ
Zip: 074XX
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/2021 new mexico unemployment insurance sent a payment for {$20000.00} to my XXXX XXXX card via direct deposit. on XX/XX/2021 I received an email from : XXXX stating : I am part of the direct deposit department at XXXX. Your account is currently set up to only receive deposits from your original employer that created your account, if you wish to continue to receive funds on to your global cash card from other funding sources you are required to submit a copy of your non expired ID and proof of payment such as an award letter or paystub. The documents can be uploaded through XXXX or faxed to phone number XXXX ATTN : XXXX. If no response is received by XX/XX/2021 by XXXX PST, the deposit will be returned to the originating bank. Please contact us at your earliest convenience if you have further questions or concerns. We would also like to take this opportunity to update any information and assist you with questions or concerns that you may have with your account. Thank you and we look forward to hearing back from you. Please do not reply to this email since we can not assist with this pending transaction over email for security purposes. You must contact our customer service department and speak to a live Customer Service Professional 24/7 for further assistance Thanks, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX Ext XXXX XXXX XXXX XXXX. Banking Representative _________________ i submitted the requested information on XX/XX/2021 around XXXX XXXX. i do not have a paystub or award letter for unemployment so I submitted a print out of all 26 unemployment payments from my UI account each payment shows the week it was authorized for, the amount paid and the date paid ( all showed XX/XX/2021 as paid date ). there were 26 rows showing payments for {$780.00} totaling my {$20000.00}. i received a followup email on XX/XX/2021 stating : From : XXXX To : Sent : XX/XX/2021 XXXX XXXX EDT Subject : Contact Us XXXX XXXX Compliance Department Dear Cardholder, Thank you for providing your documentary verification for your account. Your account has been cleared and you may continue to use your card. If you have any questions or concerns about your account please contact customer service using the number located on the back of your card for assistance. Assuring you of our best services at all times. Regards, Compliance Department. XXXX So i called after receiving this email to make sure i was good. I was told that the funds should be available the following day. Instead i received another email on XX/XX/2021 stating : From : XXXX To : Sent : XX/XX/2021 XXXX XXXX EDT Subject : Contact Us - XXXX XXXX Compliance Department Dear Cardholder, Thank you for providing your documentary verification for your account. However, we were not able to clear your account as a clearer copy of your award letter or Paystub showing all four corners is required. Please upload the document to the link provided below. If you have any questions or concerns about your account please contact Customer Service on the number located on the back of your card for assistance. XXXX XXXX - XXXX Assuring you of our best services at all times! Regards, Compliance Department ____________________ I reuploaded the driver lic and took screen shots on XX/XX/2021 this time showing my unemployment payments were due to me but i am too late now and the payment has been returned to the issuing bank initiating a pain in my side. XXXX has not referenced that they were holding a deposit to my account only that they want to verify my identity. also i have received tax refunds state and federal on this card. My last federal return direct deposited to this account for over {$13000.00} this year. i have had the card for about 4 years now. XXXX has emailed me encouraging me to use this card for purposes besides payroll uploads such as this : XXXX XXXX XXXX Stored with zero-access encryption InboxXX/XX/XXXX To : This message is from a mailing list.Learn more View this message in your browser XXXX Visa Card Hello! Access your account ending in Account Login XXXX Your XXXX XXXX Visa Card Tired of waiting so long for your tax refund? Get your refund XXXX when you set up direct deposit using your XXXX account. Show me how XXXX So now the payment has been rejected by XXXX. I understand the identity verification but i do not think an institution has a right to inquire about the validity of a deposit being owed to the account holder. I worked for XXXX for a year or so and did a bunch of training modules on XXXX and bank secrecy act. if fraud can not be accused and funds were not requested back by the issuing institution then why would XXXX reject the payment? Given that there is no formal notification on XXXX letterhead detailing this transaction and their decision to reject the payment i feel this is all very illegal. they sent me informal emails but not a account notification of actions taken on the account and the reason. The deposit for {$20000.00} never showed in my transaction list either.
Company Response:
State: CO
Zip: 81001
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: I have a checking account with 5/3 BANK, XXXX Illinois XXXX. My account was briefly overdrawn - this was only able to occur because I opted in to ''overdraft protection '', a service that is offered so as to protect the account holder from being unable to cover charges drawn upon the account. Within mere days of the overdraft I received incessant calls to my smartphone, to my landline, as well as paper letters demanding I cover the overdraft. Sometimes as many as half a dozen calls a day. I had neither given 5/3 Bank my landline telephone number nor granted their representatives permission to contact me by way of this number.
Company Response:
State: IL
Zip: 60062
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I opened my mortgage with MB Financial, since i opened my mortgage with the above company i made payments from my business account to pay the mortgage and everything was going smoothly with the payment history. in XXXX of 2019 Fifth Third Bank bought the mortgages from MB financial. and started to return my payments after a while i realized what is happing that fifth third bank is not accepting my payments. so i got in contact with fifth third bank and ask why they are not my reporting my payments i am sending, they told me they can't accept this kind of payment because checks has to come from my personal account ... i complaint to the supervisor from fifth third bank that its not legal to not notify me that they will not accept this kind of payments i was used to make to MB financial, because they didnt notify me of their changes in accepting my form of payment, they report lates on my credit report since XXXX of 2019. the supervisor of fifth third bank assured me he will take care of it and make sure fifth third bank is reaching out to all 3 credit bureaus to remove the negative marks, till today fifth third bank didn't reach out to the report companies to remove the lates.
Company Response:
State: NY
Zip: 10952
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A