Date Received: 2021-09-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I am victimized by identity theft. The fraudulent Activity happened on XX/XX/2018, which I did not make any transaction to this company. I have this police report where I stated that I lost my phone where I stored my personal information.
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: I have been victimized by identity theft. The fraudulent Activity happened on XX/XX/2018 with a balance of {$240000.00} which I did not make. I have filed this police report where I stated that I lost my bag with my cards & IDs inside, they advised me to submit a dispute to prevent fraud from happening again.
Company Response:
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2021-09-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-02
Issue: Trouble during payment process
Subissue:
Consumer Complaint: We are not able to see the scheduled activity on the portal. As we waited for the auto payment to take an effect. We are not able to cancel or see any scheduled payment. Out of the sudden we are surprised by double overdrawn from FIFTH THIRD BANK
Company Response:
State: CA
Zip: 92879
Submitted Via: Web
Date Sent: 2021-09-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX and XXXX XXXX I visited an atm to withdraw XXXX and the machine did not disburse the money but the amount was taken off of my card. I contacted the card and they told me that I would have to wait 45 days for it to go through a dispute process. I asked for a provisional credit and they refused. I have nothing to my name and they keep giving me the run around. I contacted the atm provider and they stated they needed a regulation e form from the bank and will refund me the money. They have yet to send the form. I need help please.
Company Response:
State: GA
Zip: 30032
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Fifth Third Bank Mortgage Loan Default Mortgage Loan Account XXXX Phone Call ( XXXX ) XXXX Tuesday, XX/XX/2021 Time : XXXX XXXX Correspondence : Delivered via USPS Tuesday, XX/XX/2021 XXXX XXXX Date : XX/XX/2021 Account : XXXX Important Information Regarding Your Mortgage Loan Default Contacts : XXXX ID XXXX XXXX ID XXXX, supervisor ( XXXX ) XXXX Call Center Supervisor Will return call later this afternoon XXXX returned call Tuesday, XX/XX/2021 at XXXX XXXX. Made XXXX XXXX XXXX XXXX payment {$540.00} escrow increase. Escrow XXXX New payment {$1300.00} Thursday, XX/XX/2021 XXXX XXXX Missed Call ( XXXX ) XXXX My name is XXXX I'm calling from fifth third Bank I'm trying to reach XXXX XXXX if you could please return my phone call at XXXX I'm sorry at XXXX that is my toll-free line is XXXX my name is XXXX and I just wan na discuss some of your concerns today thank you very much and have a great day Returned call at XXXX XXXX ( XXXX ) XXXX XXXX, Collections Department Told her I was dealing with XXXX, and she stated there was no such XXXX ID of XXXX. Put me on hold. Need to report to a XXXX Placed on hold. Attempt to call XXXX at XXXX XXXX XXXX XXXX Picked up be someone else and he disconnected call. XXXX Loss Mitigation and Hardship Attempt to call XXXX at XXXX XXXX ) XXXX States checks were sent via USPS XX/XX/2021 Check Number XXXX {$1200.00} XX/XX/2021 Check Number XXXX {$1200.00} Monday, XX/XX/2021 XXXX, Resolution Department XXXX XXXX XXXX will apply the {$540.00} payment towards escrow shortage. Will return call in 2 to 3 business days. New Monthly Payment {$1300.00} {$120.00} Friday, XX/XX/2021 Call from XXXX at XXXX XXXX Still working on letter detailing resolution of escrow account and mortgage. Said to email letter to her to request cancellation of escrow by Fifth Third Bank. XXXX Monday, XX/XX/2021 XXXX XXXX Received call from XXXX, Resolution Department XXXX XXXX She states Fifth Third Bank will not allow me to have my property appraised in order for me to remove escrow on my mortgage loan account. Just last week XXXX ( last name unknown, refused to divulge ) stated I would be sent form for requesting an appraisal after I submitted a letter to her requesting an appraisal, which I sent to her on XX/XX/2021 XXXX XXXX. Informed XXXX, Resolution Department, she was being advesarial with me, requested to speak to her supervisor, and she denied my request, stated she was as high as I can go. I told her I wanted no further contact from her.
Company Response:
State: OH
Zip: 45224
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-01
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My only complaint is that Ive had an issue with my savings/checking account on my XXXX app. Im not able to transfer money from my savings envelope to my card so then I can get cash. It always says SORRY, there was an inconvenience. TRY AGAIN LATER. Ive called 7 times this last month of XX/XX/XXXXspoke to a few different representatives and no one knew what was wrong. If you guys could please transfer my money to the bank on the account that be awesome or get in contact with me.
Company Response:
State: IN
Zip: 46041
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I checked my credit report on XX/XX/XXXX and realized that fifth third bank reported 30 day late on XXXX of XXXX, i checked on my records and its showing i mailed out a check on XX/XX/XXXX and the check was processed on XX/XX/XXXX on my bank records. I called fifth third bank on XX/XX/XXXX asking why they reported late on XX/XX/XXXX, and representative named XXXX with id number # XXXX told me that he is seeing my XX/XX/XXXX due date payment was posted on XX/XX/XXXX, and he said that sometimes a payment can get misplaced and reported in the office till its posted, and if on my bank records its showing payment was posted earlier, fifth third bank needs to remove the late from my reports.
Company Response:
State: NY
Zip: 10950
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Applying for a mortgage or refinancing an existing mortgage
Subissue:
Consumer Complaint: To whom it may concern Hello, my name is XXXX XXXX. I am trying to refinance my home. I just found out in XXXX that my credit score has gone down significantly because of two 30 days past due claims by my mortgage company in XXXX and XXXX. This was a surprise to me considering I never missed a payment. Since the origination of my loan my payments have been between XXXX and XXXX per month. I always pay XXXX just to insure I am paying above the amount of the mortgage. In XXXX. I received a letter stating that I was going to have forced insurance if I did not provide proof of insurance. In XXXX. I had my insurance provider send proof of insurance. Assuming that the problem had been resolved I continued to make my payment as usual. My mail is not reliable, so I was not aware that fifth third bank had misplaced the proof of insurance and raised my payments up until I got a phone call from fifth third bank notifying me of my partial payments in which I immediately brought the account current. I had my insurance company resend my proof of insurance and the problem was corrected and they mailed me a reimbursement check. I assumed that because they were willing to correct their mistake they would also correct their credit reporting but I was mistaken. In XXXX they said that I was an entire month delinquent. Upon further investigation it was determined that my regular payment was not being recognized because it was a partial payment due to an escrow adjustment that I was not aware of. This was corrected and I immediately brought my account current. Because of this confusion they reported to the credit bureau two thirty days past due claims. I asked them to correct this, and they said they could not because the shortages were not because of the mistake they made on my insurance, but rather the escrow adjustment. I feel this was an unfair reporting since I was working on resolving an insurance dispute with them at the same time as these adjustments were made. They have since adjusted my escrow back to its original amount. ( very suspect ) They are not accepting any responsibility for the misplaced payment or the mistaken laps in insurance.
Company Response:
State: ID
Zip: 83338
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-31
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I received two separate calls from Fifth Third Bank on XX/XX/XXXX about a missed payment on my Equity Line of Credit account. I made the payment on XX/XX/XXXX using their online bill payment system. The payment was due XX/XX/XXXX. The bank was unable to confirm this but was able to take my payment during the course of the first call. Several hours later, I received another call asking to collect the debt again. The employees refused to provide any unique identifying information, and failed to disclose that the call was an attempt to collect a debt. They also refused to provide the NMLS number for Fifth Third Bank or themselves when requested. The first caller only identified themselves as XXXX. The second said his name was XXXX. This predatory collections activity is surprising to me from such a well-known institution.
Company Response:
State: OH
Zip: 453XX
Submitted Via: Web
Date Sent: 2021-08-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-28
Issue: Trouble during payment process
Subissue:
Consumer Complaint: I was reviewing past mortgage statements and came across a charge of {$45.00} added to my bill for a property condition inspection report. No one came to my home and presented to me as an inspector or for an inspection of the property. I am not behind on my mortgage, nor did I owe any late fees. My home is in good repair and the yard is kept trimmed, all utilities are on and those bills are up to date. I think this is just a scam charge added to my bill for the purpose to make money off of fees.
Company Response:
State: PA
Zip: 152XX
Submitted Via: Web
Date Sent: 2021-09-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A