ENCORE CAPITAL GROUP INC.


If you believe a complaint deserves more attention hit the up arrow, or hit the down arrow if you find it less important.
"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 4401270

Date Received: 2021-05-24

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: XX/XX/2021 I settled a debt owed to XXXX XXXX XXXX, who was claiming to represent Midland Funding. I have the confirmation documentation of the payments receipt. Upon negotiating and receipt of payment it was understood that XXXX XXXX XXXX, would inform their client, Midland, of the payment received and under Midland 's standard " pay for deletion agreement '' the account would be removed from my credit within 30 days. This agreement was negotiated with XXXX XXXX of XXXX XXXX. On XX/XX/XXXX the account remained. I contact XXXX XXXX of XXXX XXXX who informed me that the fault is on Midland. She told me to call Midland. I called Midland who claimed they had no information on the account and no record of payment and told me to call XXXX. I have called and emailed each company over 6 times in the past 50 days. Each company is claiming they can not speak to me about the account and that I need to call the other company. XXXX XXXX has stated that she will " Reach out to management '' however has not provided any follow up correspondence. As it stands now : - It appears that XXXX XXXX simply pocketed my payment and is refusing to tell their client Midland. -Midland as a result is refusing to mark the account as paid and remove from the credit bureaus. These actions are preventing me from obtaining a home.

Company Response:

State: MA

Zip: 02703

Submitted Via: Web

Date Sent: 2021-05-24

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4400111

Date Received: 2021-05-23

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Midland Credit Management is reporting inaccurate, false, and misleading information on a collection account on my XXXX credit report. A collection agency should not be reporting a collection account 120 days late as the current status. I did not open an account with the collection agency, they purchased the bad debt. Purchasing a bad debt does not make them the original creditor. Only the original creditor can report me as 30, 60, 90 or even 120 days late. Monthly status codes related to delinquencies do not apply to collection agencies. The collection agency should be limited to reporting information such as : Date the collection account was opened The original amount owed along with the current balance and whether the account has been paid or unpaid No monthly delinquencies should be reported.

Company Response:

State: CA

Zip: 92262

Submitted Via: Web

Date Sent: 2021-05-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4400104

Date Received: 2021-05-23

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: I have been requesting, since XX/XX/2021, verification of the alleged debt that they keep reporting on my credit files. However, MIDLAND FUNDING failed to investigate & obtain, as mandated by law, proof of such debts. Yet, the bureaus - XXXX, XXXX and XXXX have continued to report & sell erroneous information about me. Therefore, it is quite obvious that they have deliberately violated my rights in more than one way which is punishable by law.

Company Response:

State: AL

Zip: 36116

Submitted Via: Web

Date Sent: 2021-05-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4399264

Date Received: 2021-05-23

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I have been disputing the accuracy of the records from this company using the law, 15 USC 1692, on or around XX/XX/2021. Midland Funding LLC sent two letters attempting to collect a debt that I do not owe in the amount in the amount of {$470.00}. the letters were dated for XX/XX/2021 and XX/XX/2021 both letters State that the company has proof of verification from XXXX XXXX, the proof does not show validation. I received these letters on XX/XX/2021 I sent Midland Funding LLC a cease and desist letter on XX/XX/2021 through certified mail with a green receipt.

Company Response:

State: FL

Zip: 33142

Submitted Via: Web

Date Sent: 2021-05-23

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4398772

Date Received: 2021-05-23

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I contacted this company twice more than a year ago by phone inquiring about a letter I received about a debt that was closed and discharged in a settlement agreement. Upon calling, I was told on two separate occasions, that I do not have any collections accounts when I provided basic information. They said there was nothing in my name. Now they are reporting it to my credit report.

Company Response:

State: VA

Zip: 20151

Submitted Via: Web

Date Sent: 2021-05-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4398210

Date Received: 2021-05-22

Issue: Took or threatened to take negative or legal action

Subissue: Threatened to sue you for very old debt

Consumer Complaint: Midland Credit Management is suing me for a debt that I have proved to them was fraudulent. They have failed to verify the debt but states that the debt is accurate. I requested a signed signature showing the debt is mine & they have not provided any proof of this. I attached a police report as well as an identity theft report. I'm also including the XXXX XXXX XXXX XXXX. Midland has been sued for failing to verify debts in the past ( which I have attached ) & they are failing to verify my debt.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-05-22

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4398175

Date Received: 2021-05-22

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I was Sued By collection company own XXXX with no verification own the debt I have sent verification letter certified own XXXX for them to show me proof of debt and debt amount. They harassed me with several phone calls and they also showed up to my house and had a conversation with my son who has XXXX needs and ask him information about me. XXXX or XXXX have not responded to my dispute letter that I sent certified I sent the first letter XXXX no response I sent another dispute letter own XXXX no response I need proof this is my debt and the amount..

Company Response:

State: AL

Zip: 36695

Submitted Via: Web

Date Sent: 2021-05-22

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4397844

Date Received: 2021-05-22

Issue: Communication tactics

Subissue: You told them to stop contacting you, but they keep trying

Consumer Complaint: They call me at least 10 times a day and leave me several messages. I have told them not to call me and asked for debt validation and proof of debt. They have not complied with any of my request but still continue to call me several times a day from all different numbers and leave voicemails. I have screen shots for proof of all the calls and and i have saved the voice mails and I even have a recording of the call where i asked for all of the validation and to have them stop calling me.

Company Response:

State: MI

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-05-22

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4395695

Date Received: 2021-05-21

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Im confused and stressed and shocked when I reviewed my credit report this week and I found multiple inaccuracies on my credit report from the 3 major credit bureaus from a collection company that I never have dealt with before. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, unverifiable information. I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity. You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the XXXX XXXX XXXX and XXXX XXXX XXXX for code of ethics violations.

Company Response:

State: MA

Zip: 02301

Submitted Via: Web

Date Sent: 2021-05-21

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Complaint ID: 4394704

Date Received: 2021-05-20

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Midland Credit has been reporting this Collection Debt on my XXXX Report through XXXX XXXX, XXXX and XXXX for an amount of {$5800.00}. The XXXX XXXX is XXXX XXXX XXXX. When I was last contacted by XXXX XXXX XXXX my balance was about {$2400.00} XXXX not sure the exact amount but not more than {$2500.00} XXXX. Midland Credit is reporting that I owe {$5800.00}. This is incorrect. In my efforts to get them to accept a settlement for the amount I owed the original creditor, they continue to refuse to accept this amount. Additionally, on my FICO report, the show XXXX XXXXXXXX XXXX as the Original Creditor when reporting to XXXX XXXX and XXXX ; however, they put themselves as the Original Creditor on my XXXX. Not sure why they are claiming to be the Original Creditor but that is not true, nor accurate information. THIS IS HARMING ME AND MY FAMILY BY WAY OF LOWERING MY CREDIT SCORE. Creditors are not allowed to report incorrect information ; yet, Midland has been doing it for months ' on my credit report.

Company Response:

State: TX

Zip: 75115

Submitted Via: Web

Date Sent: 2021-05-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


Want more visibility for this complaint, upvote it. Less, downvote it. :)
Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.