ENCORE CAPITAL GROUP INC.


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"Products" offered by ENCORE CAPITAL GROUP INC. with at least one, but usually more complaints:

Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Non-federal student loan
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Debt settlement
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Other financial service - Credit repair
Other financial service - Debt settlement
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - Other special purpose card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan

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Complaint ID: 4417382

Date Received: 2021-05-30

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: The original creditor XXXX XXXX BANK for this collection account sent me a letter dated XX/XX/2020 stating that they are not holding me responsible for said account and will request that this tradeline be removed from the consumer reporting agencies. This said creditor instead sold it to a collection agency and now it's reporting on my credit as a collection. This has never been my account and was part of identity theft and the FTC report was sent to said creditor XX/XX/2020. I have not been able to contact XXXX XXXX Bank and Midland Credit ( THE DEBT BUYER ) was so rude I got nowhere with them. All I'm asking is this be removed from all my credit reports as this is not my account, has never been my account, and was held not responsible via original creditor. I also have said letter if a copy is needed for verification. Thank You XXXX XXXX

Company Response:

State: PA

Zip: 165XX

Submitted Via: Web

Date Sent: 2021-05-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4416693

Date Received: 2021-05-30

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I have asked Midland to validate this debt as mine and they have not sent anything saying I agree to pay this.

Company Response:

State: FL

Zip: 33130

Submitted Via: Web

Date Sent: 2021-05-30

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4416588

Date Received: 2021-05-29

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: I reached out to a collections agency attempting to validate a debt and they advised they need to obtain information from the seller and want me to wait for 90 dyas. They currently have the debt and should have all the required information to verify the debt. As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification.

Company Response:

State: NY

Zip: 11207

Submitted Via: Web

Date Sent: 2021-05-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4416403

Date Received: 2021-05-29

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: This company has no contract with me or my written consent to furnish anything on my consumer report nor have i gave ANYONE CONSENT to any alleged creditor and thats Identity theft!!!, statements from a 3rd party is a violation of my right to privacy USC 1681 ( a ) ( 4 ), I have not received any validation or verfication of any alleged debt. i have sent through USPS certified mail # XXXX XXXX XXXX XXXX XXXX a request for removal from my consumer report to the company involved

Company Response:

State: TX

Zip: 77642

Submitted Via: Web

Date Sent: 2021-05-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4416215

Date Received: 2021-05-29

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: Dear Midland Funding, I was sent a letter on XX/XX/2021 by the company XXXX XXXX XXXX XXXX XXXX about an alleged debt that I supposedly owed. On the letter it shows Midland Funding XXXX XXXX as the current creditor but I have not had any debt with your company or XXXX, who it shows as the debt collector. I requested for all written verification of the original debt and that it be sent to my address, showing what purchase ( s ) I made and the total principal amount owed on this alleged debt. I also requested a copy of the alleged final account statement from the 'original creditor ' or even from your company, as it shows you being the 'current creditor '. Documentation showing the total for these charges and the fees applied to them, the dates for each fee and the dates each were incurred is also requested. Also please provide the date this account first became past due and the date this account first went into Collections. At a minimum, I'm requesting a copy of the original signed agreement between myself and the original creditor showing proof of such exchange.

Company Response:

State: NY

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-05-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4415154

Date Received: 2021-05-29

Issue: Attempts to collect debt not owed

Subissue: Debt is not yours

Consumer Complaint: Midland funding Llc has added a collection to my XXXX file. I do not recognize. I sent a dispute to XXXX regarding this account. Midland sent me a copy of a statement from 2016 that does not have my name or any other information on it. It just says the amount of {$920.00} is due

Company Response:

State: OH

Zip: 455XX

Submitted Via: Web

Date Sent: 2021-05-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4415007

Date Received: 2021-05-29

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: THIS COMPANY XXXX XXXX HAS ATTEMPTED TO COLLECT ALMOST 600.00 FROM ME FOR A DEBT OF XXXX, THE CREDIT LIMIT ON THIS CARD WAS {$300.00}, THEY HAVE DOUBLED IT BY THEY HAVE SENT LETTERS AND EMAILS, TO MY PARENTS HOUSE, HAVE ASKEDD MY MOTHER IF SHE WASS MY WIFE AND ASKEDTOLD HER SHE WAS LIABLE FOR MY DEBT BECAUSE, WE ARE MARRIED THIS DISCLOSED TO MY MOTHER WHOM THEY THOUGHT WAS MY WIFE, MY AMOUNT OWED, AND THE REPERCUSSIONS, IF SHE N I DIDNT PAY THIS BILL, THEY CALL 4 TIMES A DAY, MY MOM HAS ASKED THEM NOT TO CALL, SEVERAL TIMES, FINALLY THEY told her, she was spouse and this was our debt

Company Response:

State: FL

Zip: 32835

Submitted Via: Web

Date Sent: 2021-05-29

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4414486

Date Received: 2021-05-28

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: I sent to this company a letter after calling them for about 3 hours, when you call the company they tell you that they have limited staff because of the covid. I have been working on my credit for about 4 months, I had advised the credit bureau that I had no knowledge of this company or this bill that they were collecting for. The credit bureau took it off of my credit report. Checking on XX/XX/2021, I found this company back on my with a different number and now the company has me owing 3 times as much. When I originally contacted the credit bureau 's I asked them for the original paperwork that had my signature listed on it and the status. If it was my debt I would have paid it off, but the credit bureau 's took the company or shall I said the company who bought my supposedly account. Midland Funding who bought my account had an attorney 's office collecting it for them. When looking at my credit report on the XXXX, I was fabregessed and sent to the floor. When I saw what Midland Funding and XXXX XXXX XXXX had done to me. Even today today is the XXXX of XXXX and I called and XXXX XXXX XXXX a couple of times today and still no answer trying to get in touch with these people. As I stated earlier in this I was on the floor, from such a blatant lie. I could not believe this, all they had to do was show me the original paperwork and this all could have been taken care of.

Company Response:

State: NC

Zip: 27707

Submitted Via: Web

Date Sent: 2021-05-28

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4413754

Date Received: 2021-05-28

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: Midland is reporting in my credit file however it is inaccurate because it was said to be late, yet all the payments are OK. I do not think that this is mine. I did my research on what to do because it is affecting my scores to badly, I asked for documents, disclosure and where did the account come from but they failed to provide me, so I came online and researched. The plaintiff is asking the same thing that I wanted and at the end of it all the plaintiff won this case. I am talking about the Texas VS Midland Funding Case. I have learned that Midland claims to have a disclosure and an agreement that there is a Consumer Agreement for all who they are collecting from. I guarantee you that there is no such thing that I have agreed upon to.

Company Response:

State: MA

Zip: 027XX

Submitted Via: Web

Date Sent: 2021-05-28

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4413573

Date Received: 2021-05-28

Issue: Communication tactics

Subissue: Used obscene, profane, or other abusive language

Consumer Complaint: Spoke with Midland Credit on XX/XX/2021. Attempted to explain XXXX XXXX and was verbally abused and berated during whole conversation. Told them I needed to speak to fianc to help me pay them anything and was abused further. Brought up we were being recorded by their line and reminded them that I was XXXX again and more verbal abuse. They also lied and said I had a bank account which I do not have one and havent for over 10 years. Lots of threats.

Company Response:

State: GA

Zip: 31024

Submitted Via: Web

Date Sent: 2021-05-28

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.