CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 7428292

Date Received: 2023-08-19

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX, Ca XXXX XXXX 15 U.S. Code $ 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items IMMEDIATELY! These accounts should not be furnished on my consumer report as they are in VIOLATION!!! Under, 15 U.S Code 1681b - Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT. As a consumer I am demanding the deletion of the accounts listed IMMEDIATELY!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 94561

Submitted Via: Web

Date Sent: 2023-08-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7426862

Date Received: 2023-08-19

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I recently put in my complaint this is XXXX XXXX I accidentally said XXXX and my data was compromised with XXXX.my email is XXXX I didn't put my number XXXXmy next complaint is with credit acceptance I called them repeatedly over the years and explained to them I had a disaster fire and 4 years later they say I owe XXXX XXXX XXXX blew up XXXX the winter storm that's where I lost everything they seem to have no regards.i think this is so unfair and they won't do anything to help with the situation.fema had to help around XX/XX/XXXX in XXXX Texas where I had to relocate XXXX.Right before that in XXXX I was informed that my identity was stolen and fraud was committed so I went to XXXX police station to file charges as well as get a police report.due to the fire I lost everything no paper chase.as of today my information is still being used I was informed my information is on dark web and will remain there.im unable to get my id social security card birth certificate.please help in anyway possible.im fighting with my bank because my money was stolen from my XXXX online account XXXX and I was incaserated in XXXX county from XXXX XXXX XXXX transaction has been made during that time over XXXX XXXX dollars.please let me know what I can do thank you

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 770XX

Submitted Via: Web

Date Sent: 2023-09-26

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7425060

Date Received: 2023-08-20

Issue: Managing the loan or lease

Subissue: Loan sold or transferred to another company

Consumer Complaint: I purchased a XXXX XXXXXXXX XXXX with XXXX XXXX from XXXX and was told I was approved for a loan through credit acceptance. After a month of having the vehicle I was told the finance company has rejected the loan after approving it. The vehicle was registered and listed Credit acceptance as the lien holder and now they refuse to release the lean so the new company I was approved with can take over the loan. They didnt issue the loan and now refuse to release the lien

Company Response:

State: FL

Zip: 33150

Submitted Via: Web

Date Sent: 2023-08-20

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7424783

Date Received: 2023-08-18

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: XXXX companies for the past 4 years have been inaccurately reporting late payments on my accounts and refuse to investigate and correct or update accounts to paid as agreed. Companies have listed accounts as " was a collection, but paid '', " sold '' or " transferred ''. Creditors refuse to correct these inaccuracies and have left me paying higher interest, being denied for credit, and left me no other choice but to report their illegal activities.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30252

Submitted Via: Web

Date Sent: 2023-08-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7422729

Date Received: 2023-08-18

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: The car was a mess and broke down on me regularly. I ended up being laid off because of XXXX. I was unable to make the payments. I have not received anything from his company about the debt and I was garnished for the first time today XX/XX/2023 I had no notice of the garnishment by the company or my employer. I called the collection agency to try and make payment arrangements and they would not. Today {$280.00} was taken from my check and I owe a total of {$5800.00}. I can not afford to have this amount of money. Come out of my check every pay period.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 23832

Submitted Via: Web

Date Sent: 2023-08-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7420790

Date Received: 2023-08-18

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Went to purchase a car. I didn't consent to running numerous of lenders. They quoted me XXXX but ended up owning over XXXX.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 62221

Submitted Via: Web

Date Sent: 2023-08-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7416792

Date Received: 2023-08-17

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: My car was repossessed in XX/XX/2023 and I paid them off in XX/XX/2023 to the tune of {$5000.00}. I have had to call them over XXXX times regarding the release of my vehicle. As of XX/XX/2023, They still can not seem to get the release to the correct company that is holding my car. They have lied about everything from the beginning including that I had to take their service contract for {$2400.00} to get the loan. They have lied repeatedly to me regarding releasing my car for over XXXX months after it was paid in full. Now they are trying to add money owed for the storage of my car that they will not release. They are telling me I still owe {$150.00}!! I have not been able to work in those XXXX months and XXXX now about to be evicted. I literally can not afford to feed myself, and when I call them, its always oh, youll have to call back tomorrow. I have been called upwards of a dozen times in XXXX day by them. I literally have nightmares every night about this company and losing my vehicle and becoming homeless. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OH

Zip: 450XX

Submitted Via: Web

Date Sent: 2023-08-17

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7413291

Date Received: 2023-08-16

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: This account did go to collections. XXXX XXXX sold my account to a collection attorney because at this time, my husband was severely injured in the coal mine he worked. He had to receive XXXX XXXX surgeries. After all was said and done, I reached out to the attorney to begin payments on my debt. The account has been paid in full and I was mailed the title to the vehicle. A year or so later, the vehicle was traded in on a truck. XXXX XXXX continues to report this account as open, delinquent, with a {$3300.00} balance. Since XXXX. I do not owe this money. They do not have the title but continue to refuse to remove this from my credit file. I would NOT have been able to trade this vehicle in without a title. My issue is that I don't know how to prove this as this occurred almost 10 years ago and I have nothing to definitively prove this is what happened. As of XXXX this account is the only negative mark on my consumer file. They have refused to remove this and I am in desperate need of assistance. Please ask them for a copy of the title to prove the account. They can't do it because they don't have it. I DID.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 629XX

Submitted Via: Web

Date Sent: 2023-08-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7412214

Date Received: 2023-08-16

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: credit acceptance company has reported me for 68 late payments that were never late. no one will fix this mess. i want it gone i am so fed up.. it is a violation of 15 us code 1681i ( 5 ) removal of inaccurate / invalidated credit information. This is the worst company on the planet and already are in the midst of several lawsuits

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: ME

Zip: 040XX

Submitted Via: Web

Date Sent: 2023-08-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7412203

Date Received: 2023-08-16

Issue: Managing the loan or lease

Subissue: Problem with fees charged

Consumer Complaint: My car was recently repoed, and after looking at my contract I realized there are a lot of hidden fees that I was not told about. I was told a certain number at the dealership and after reading my contract I realized they lied.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 76116

Submitted Via: Web

Date Sent: 2023-08-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.