Date Received: 2019-10-03
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: In XX/XX/XXXX, I had a car financed through Credit Acceptance Corporation and it was declared totaled in XX/XX/XXXX by the auto insurance company. The insurance company paid the payment for the car. I spoke to a Credit Acceptance Corporation representative ( with a nasty demeanor ) in XX/XX/XXXX. I told him that I did not believe I did not believe I owed any more funds on the vehicle because the loan was paid off early. The representative stated that I still had a balance due. I inquired about the Extended car warranty and the Gap coverage that was added to the loan and was it pro-rated and removed from the balance. He mentioned that was the gap coverage was removed & I was issued a credit towards the balance due only. I requested a verification and statement of transactions and the amount that is due. He said he would email it to and verified my email address. Credit Acceptance Corporation does not mail me any statements or communications regarding this car loan and never have. As of today, XX/XX/XXXX, I have yet to receive any mailings or emails from the Credit Acceptance Corporation regarding the auto loan, however, they call me daily requesting payment for a vehicle that was paid off by the car insurance company. and they are reporting the loan is delinquent to all credit bureaus. If I owe the loan after it was paid off, why won't they send me written documentation of the balance due and details of the payments they received? How could this company harass a customer for payment without validating or verifying the debt when requested and report derogatory information to credit bureaus?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2019-10-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-30
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: To Whom it may concern, I am writing regarding my ongoing dispute with the company Credit Acceptance Corp. My Credit Acceptance account number is XXXX. I purchased a car ( a XXXX XXXX XXXX ) on XX/XX/XXXX from XXXX XXXX XXXX, the price of the car was {$6000.00} ( attachment 1 ). I put {$2000.00} down, as the lender Credit Acceptance dictated. The dealership added a lender fee of {$450.00}, making the amount to be financed {$4500.00}. As the salesman was going over the sales contract with me ( attachment 2 ), he advised me that if I kept the loan for the full 48 months, I would pay a total amount of {$6800.00} and that it would be in my best interest to pay off this loan as soon as possible. On XXXX XXXX at XXXX, I called Credit Acceptance to obtain a payoff balance and was advised that amount was approximately {$6500.00}. I immediately advised the company that amount could not be correct. The company representative became belligerent and condescending. I advised the rep that I would like to file a dispute. The representative told me that he submitted my dispute and forwarded it to the complaint resolution department and that they would call me at a later date. I immediately called the auto dealership and spoke with the manager, XXXX. XXXX advised me that my figures were correct on the sale price of the car, and emailed me proof the cost ( attachment 1 ). XXXX was not able to provide a reason why the salesman entered the incorrect amount in the cash price box on the agreement that I did sign. XXXX also went to her accounting department and provided me with a copy of the payment from Credit Acceptance to XXXXXXXX XXXX XXXX in the amount of {$4500.00} ( attachment 3 ). In addition, XXXX phoned Credited Acceptance to try to fix this error, but was told that I would be responsible for the amount entered into the cash price box of the contract AND further interest and fees on that amount. With an already excessively high interest rate of 28 %, paying that rate on an additional and incorrect {$4000.00} is obscene, abusive and predatory. I have paid my monthly payments on time, every month without postponing a single payment. See attached payment history ( attachment 4 ) which includes additional interest charged to me. On XX/XX/XXXX, I received a phone call from XXXX in the conflict resolution department of Credit Acceptance. During this 8 minute and 55 second call, she advised me to send in what documentation that I had to prove my dispute. I emailed my documents to her that evening and she returned my call the next day ( this call lasting 1 hour and 13 minutes ). XXXX said that based on the information that I submitted, there was a discrepancy but that they would not be making any changes to my account and the dispute was closed. During this call, I also spoke with supervisor XXXX, who also disregarded all of the documents that I submitted and advised that there would be no changes to my account. I have sent many emails and talked with XXXX several times since then. I have not received a single written or email reply from this company. When I speak with XXXX on the phone, she hangs up and ends the conversation before all of my questions are answered. I have sent several email requests for the company to perform a real and actual investigation to no avail. I have asked for a written ( at least ) summary of their investigation and have been refused. During my phone calls with XXXX, I have been given deflective and deceptive answers to questions. For example, when I asked XXXX how many payments that I have made on my account, her answer was about 17, or maybe 20 to 25. When I asked her to add up the funds that I have sent in on all of my payments combined, her answer was well, if you financed {$8500.00} and your balance is now {$6500.00}, then you have paid in about {$2000.00}. When XXXX asked me if I had proof of what the car was selling for, I said yes, I have already sent this to you. Her reply was that is not a Credit acceptance contract, and then she promptly moved to another topic completely disregarding my answer AND the proof that she requested. I have made 17 payments for a total of {$4300.00} and been charged {$2300.00} in interest. All based on an incorrect sales price. I need to have my account recalculated with the correct sales price in place, and a financed amount of {$4500.00}. If I had a loan for {$4500.00} with an interest rate of 28 % and total payments of {$260.00} per month, the total payoff over the length of the loan should be {$5800.00}. However, for a loan on the amount of {$6800.00} the total payments for the life of the loan would be {$11000.00}. Credit Acceptance only paid {$4500.00} to the dealer for the car ( see attachment 3 ). They are requesting that I pay approximately {$5500.00} in invalid fees. All that I am asking for is what is fair, just and right. I would like an accurate balance on my account, so that I may pay off the car. I am not asking for a reduction in their abusive interest rate, nor even any sort of refund at this time, if my payments have over paid what I in actuality owe on this car. If, however, Credit Acceptance attempts to drag this dispute out and there is a large over payment on my part, I will ask to recoup that loss, with an interest rate of 28 %. If Credit Acceptance insists that I pay on a loan of {$6800.00} with an interest rate of 28 %, and they only paid {$4500.00} to Incredible Auto, then I need them to make a payment to me in the amount of {$2300.00} plus 28 % interest for 16 months. This payment would insure that they would not be guilty of fraud. Sincerely, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 982XX
Submitted Via: Web
Date Sent: 2019-10-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-27
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: Credit Acceptance now reporting on XXXX thats my loan. That is identity theft the use my name and S.S through a application.XXXX XXXX thats his debt he also file bankruptcy for this loan.They will not remove it off XXXX. I file a police report also
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 37221
Submitted Via: Web
Date Sent: 2019-09-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-26
Issue: Took or threatened to take negative or legal action
Subissue: Threatened to sue you for very old debt
Consumer Complaint: The debt that Credit Acceptance claim that I owe is $ XXXX they even added $ XXXX in interest. The total they want is {$11000.00}. This is something from XXXX. They are currently garnishing my wages as of XXXX. I received nothing from them about court. The representative that I spoke with told me that all correspondence was sent to my previous address. I only knew once they started talking my wages. I have paid almost {$4000.00} to date.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44143
Submitted Via: Web
Date Sent: 2019-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-26
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: This company credit acceptance trying to sue me for a debt that I don't have it a fraudulent debt that supposed to be from XXXX I have no knowledge of this I'm asking this company to sist and desist any further communication
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: 38109
Submitted Via: Web
Date Sent: 2019-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-24
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: CREDIT ACCEPTANCE CORP {$6900.00} I was only a co-signer on this loan for my ex girlfriend. After we broke up she said shell make sure to take care of the payments and that was fine, a few months later I saw the report on my credit report saying the car was repossessed and due to natural disaster flooding. I followed up with creditors and they couldnt fine anything to update me on but that what they knew the car was in XXXX TX and because of the hurricane that happen maybe that was the cause. I asked why wasnt I called about this or missed payments and was told they was reaching out to XXXX XXXX with no response, and I asked why wasnt I reached out about this before hand they couldnt tell me. I explained to them I was only the co-signer on the car and had never driven the car and I also didnt know it was in XXXX TX when at the time when I sign for the car it was in New Jersey and I had no knowledge of the car leaving the state and I shouldnt be reliable to this. They still couldnt tell me what happen to the car but on my report it was listed as a repo and cause natural disaster so I assumed the car was damaged in the hurricane and they are trying to collect money and also I was not contacted about this and had no knowledge of this until I saw my credit report. I tried reaching out to her and no answer and have no ways of reaching her.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07801
Submitted Via: Web
Date Sent: 2019-09-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I keep receiving harassing and threatening telephone calls of profane, vulgar and abusive language, threats of garnishment of wages, job loss, being sent to jail and prison, violence and death from Credit Acceptance Corporation Debt Collection Representatives for a fraudulent account and debt of {$8100.00} thats not my debt or account. The account and debt is fraudulent and the result of identity theft. Its very appalling, disturbing and frightening to be receiving phone calls of violence and death for a fraudulent account and debt that came from identity theft and do not belong to me. Credit Acceptance Corporation Debt Collection Representatives is in serious and major violation of the Fair Debt Collection Practices Act ( FDCPA ) under Federal and State laws.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55343
Submitted Via: Web
Date Sent: 2019-09-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-21
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Incorrect information
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2019-09-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-17
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: My vechile was repossessed last year for one late payment which I had already call to make payment arrangements I had just had my car painted and new grill etc put in the wrecker damage my car and never responded my car have been running poorly every since I have been out of thousands of dollars to get it fix ..After replacing still same issue my car is now making a rattles sounds and the stability is very poor the company the states they have pictures of how my car was towed but it was all a lie just so I would drop my claim and I didnt
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2019-09-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2019-09-16
Issue: Incorrect information on your report
Subissue: Public record information inaccurate
Consumer Complaint: Credit acceptance report my included in my bankruptcy it was not. I continue to make monthly payments Account paid off by XXXX XXXX had full coverage on an auto accident in XX/XX/2018.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60643
Submitted Via: Web
Date Sent: 2019-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A