CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 4361827

Date Received: 2021-05-08

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Previous dispute with Credit Acceptance. I was sent a letter from Credit Acceptance on last dispute, which CLEARLY states incorrect COMPLIANCE DATEXXXX This letter claims XXXX to be XX/XX/XXXX. My report, and payment history REPORTED by Credit Acceptance CLEARLY states XXXX as XX/XX/XXXX! This is over a year discrepancy, and is ILLEGALLY RE-AGING MY ACCOUNT! 2 attached file will CONFIRM! This is a violation of my rights! Remove account IMMEDIATELY!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 46804

Submitted Via: Web

Date Sent: 2021-05-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4359013

Date Received: 2021-05-07

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Late payments have been placed on my account. When it shouldnt have after a total loss in XX/XX/XXXX. I did a payment arrangement for {$100.00} a month. I guess the system was still doing {$320.00} a month. So therefore late payments was added to my credit report and it also took my score down. I called to talk to them about it but they refuse to take the late payment Off. Also I have seen the balance go up and down on this account also I also tried to bring that to their attention. The dates of the late payments on his account is XX/XX/XXXX XX/XX/XXXX and XXXX and XX/XX/XXXX. Im not sure if they have any other late payments because they have not updated the account since it looks like. This has also stopped me from getting in new vehicle after I had another total loss. XX/XX/XXXX the amount change from XXXX to XXXX and my score dropped.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: SC

Zip: 290XX

Submitted Via: Web

Date Sent: 2021-05-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4358123

Date Received: 2021-05-06

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: The company sold the vehicle years ago and till this day, they are still reporting the account on my credit Even if I haven't had that vehicle in years, they are still harassing me and its illegal to still report a vehicle that you no longer have or have the rights to the vehicle

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MD

Zip: 20774

Submitted Via: Web

Date Sent: 2021-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4355486

Date Received: 2021-05-06

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: On XX/XX/2021 credit acceptance reported a late payment on an account I settled with them in XX/XX/2021 2021

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: 082XX

Submitted Via: Web

Date Sent: 2021-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4353823

Date Received: 2021-05-05

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: have not supplied the demanded proof of the alleged debt, under the doctrine of estoppel by silence, Engelhardt v Gravens ( Mo ) 281 SW 715, 719, I may presume that no proof of the alleged debt, nor therefore any such debt, in fact exists.

Company Response:

State: NY

Zip: 146XX

Submitted Via: Web

Date Sent: 2021-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4351203

Date Received: 2021-05-05

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: According to federal law 15 USC 1605 ( 5 ) it states that the insurance protecting the creditor against the obligor 's default or other credit loss, this is clearly violation of the law to report with profit loss write off. I am formally requesting a copy of any documents, bearing my signature, showing that I have a legal binding contractual obligation to pay you, I am requesting you to sent the wet ink contract bearing my signature to be sent to me upon receiving this letter.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TN

Zip: 38141

Submitted Via: Web

Date Sent: 2021-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4350278

Date Received: 2021-05-04

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: on XXXX i requested a validation of letter concerning the validity of this alleged debt. They failed to respond. I am aware of FCRA and FDCPA law. This agency is in violation under 15 USC 1692 G and 15 USC 1681. I am requesting the removal of this account. XXXX and XXXX already deleted this account. ONLY EQUIFAX has failed to remove.

Company Response:

State: FL

Zip: 33805

Submitted Via: Web

Date Sent: 2021-05-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4347867

Date Received: 2021-05-04

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Yes I had a Joint Auto Loan through CREDIT ACCEPTANCE CORP that was opened in XX/XX/XXXX. The car was stolen in XX/XX/XXXX and the account became delinquent. When I reached out to Credit Acceptance in regards to the account they stated that the account was closed but it still actively shows as Open on me and my wife credit reports, It reports every month as Late. The account original balance was {$10000.00}. I have settled the account with Credit Acceptance as agreed with the creditor for {$2000.00}. But the Creditor is still reporting the account as open and late which is really hurting me and my wife credit. I have also Reached out to all three Bureaus ( XXXX, XXXX, and XXXX ) to have them investigate the account to correct the errors but they keep stating that it was verified as accurate which is not accurate. I ask that this issue be rectified as this is the only account on my report that is hindering me from moving forward.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TN

Zip: 38134

Submitted Via: Web

Date Sent: 2021-05-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4347664

Date Received: 2021-05-03

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: Credit Acceptance is reporting a debt on my credit file that I do not owe. I recently checked my credit and noticed this debt reporting on there. I have spoken to the attorney general of Utah and have confirmed that this is past the statute of limitation in UT. I no longer owe this debt and Credit Acceptance can not bind this debt to me or try to collect on this debt. I ask that they remove it immediately as this debt is no longer owed.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: UT

Zip: 84047

Submitted Via: Web

Date Sent: 2021-05-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4343456

Date Received: 2021-05-01

Issue: Managing the loan or lease

Subissue: Problem with the interest rate

Consumer Complaint: On XX/XX/XXXX I went to XXXX XXXX in XXXX, la and made a down payment for the XXXX XXXX XXXX that was XXXX. I declined the gap insurance and when i got home to view my credit acceptance portal i noticed XXXX XXXX dollars was added on for interest which that is more than what the car is worth and was not advised about that at the dealership. I've contacted the dealer but no reply yet. It's sad to be ripping people of their hard earned money. I have kids an struggling as it is now. The car been giving me problems the next day i got it. Interest rates a day that's ridiculous. Almost XXXX for a used XXXX car? That's sad!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: LA

Zip: 705XX

Submitted Via: Web

Date Sent: 2021-05-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.