CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 4513294

Date Received: 2021-07-03

Issue: Took or threatened to take negative or legal action

Subissue: Threatened or suggested your credit would be damaged

Consumer Complaint: They ran my credit without my Consent on XXXX and opened an fraudulent account and have been reporting it late ever since damaging my credit.. I contacting them with a pay to delete letter on XXXX and by them cashing my check the agreed to delete the account the never removed and are still reporting it late

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 190XX

Submitted Via: Web

Date Sent: 2021-07-03

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4511682

Date Received: 2021-07-02

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: On XX/XX/2016, Credit Acceptance Corp add a derogatory mark on my credit report per XXXX XXXX. Upon, further research, this account was transferred/sold and I am no longer responsible for the account. Debtor 's creditor did not verify this collection. Also, there was NO written form of communication, contract, or signature for this accused debt at all. A bill without a signature does not validate the debt and anybody can send a bill and say its mines. According to the FCRA, CREDIT ACCEPTANCE CORP has violated my rights as a consumer and I'm requesting legal action to remove this account immediately.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: LA

Zip: 700XX

Submitted Via: Web

Date Sent: 2021-07-02

Company Response to Consumer: Closed with monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4510138

Date Received: 2021-07-01

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: I received a letter from the company that I submitted a dispute with previously. In the letter it states that they have closed the account and no further payments are owed. The account is from 2015 and its the only derogatory account on my report and I would like it removed since they closed it and ther is no longer a balance. The company is Credit Acceptance and my dispute was in regards to their predatory lending practices.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 17603

Submitted Via: Web

Date Sent: 2021-07-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4508120

Date Received: 2021-07-01

Issue: Written notification about debt

Subissue: Didn't receive enough information to verify debt

Consumer Complaint: XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX I hereby make a ghost-letter attempt to a resolution on various credit items and/or items of public record that currently show on XXXX XXXX, XXXX XXXX and XXXX respectively. My position is legal based upon sections of the Fair Credit Reporting Act as well as the Fair Debt Collection Practices Act. These laws are to make sure that a level and fair playing field exist to protect American consumers from abusive reporting procedures on credit reports, as well as illegal and deceptive collection practices. I stipulate at this time that are no condition am U making an identity theft claim or accusation, so I demand that policy be adhered to by all creditors and respective credit reporting agencies. Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I especially desire compliance under the 84-month timeline for deletion of negative information, with the deletion of the account details altogether. My dispute is quite specific in the exception area posted below : 605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ], Section 609 of the Fair Credit Reporting Act ( FCRA ), Disclosures to consumers [ 15 U.S.C. 1681g ] ; Section 610 ( a ) ( 1 ) [ 1681h ], and 611. CREDITOR CONTACT INFORMATION : CREDIT ACCEPTANCE CORP XXXXXXXX XXXX XXXXXXXX XXXX, MI XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MA

Zip: 01109

Submitted Via: Web

Date Sent: 2021-07-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4508118

Date Received: 2021-07-01

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I recently received a payment book for a car loan debt taken out in 2018 that has never had one payment on the debt and apparently the vehicle was never registered. I have tried to communicate with them. I have made a report with identity theft .go vans the company has refused to remove the debt telling me with 7 days of disputing this deft that they did an investigation and it is a valid debt.

Company Response:

State: TX

Zip: 76542

Submitted Via: Web

Date Sent: 2021-07-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4506036

Date Received: 2021-06-30

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: I reported to FTC that this account is Fradulent as well to XXXX. I have reported this since XX/XX/2021.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 32571

Submitted Via: Web

Date Sent: 2021-07-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4505063

Date Received: 2021-06-30

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I got this account that is not mine and i want it to be remove from my credit report asap. 1. Identity Theft CREDIT ACCEPTANCE CORP Account Number : XXXX This is not mine.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NJ

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-06-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4504848

Date Received: 2021-06-30

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: Credit Acceptance violated Federally protected consumer rights in effort to collect alleged debt on XXXX XXXX. They tried to coerce me into an agreement and has threatened and continued to report private information to third parties such as the credit bureaus.

Company Response:

State: LA

Zip: 70058

Submitted Via: Web

Date Sent: 2021-06-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4502521

Date Received: 2021-06-29

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I was initially filed a complaint in XX/XX/2021, Credit Acceptance responded that my balance was accurate. I have been paying {$200.00} every 2 weeks my remaining balance is {$130.00}, when I made this agreement Credit Acceptance stated they would stop collection which they have not, I never ask to be put on COVID-19 protection because I was paying {$200.00} every 2 weeks. Every month Credit Acceptance reports to the credit bureaus this is not right because I kept my promise to pay bi-weekly. The reporting is also not correct it shows a balance of over {$2000.00} which is not correct I'm attaching my payment ledger, also the last report stated Credit Acceptance sole my account to someone and they are putting in the reports monthly again which is not correct, I have and continue to communicate with Credit Acceptance.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DC

Zip: 20020

Submitted Via: Web

Date Sent: 2021-06-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4501614

Date Received: 2021-06-29

Issue: Problem with fraud alerts or security freezes

Subissue:

Consumer Complaint: I was affected from COVID and missed a payment on my auto loan and the loan company was supposed to freeze my account intill I caught back up on the late payment. Recently I was trying to get an XXXX XXXX and got denied Bec the auto loan company reported 6 months missed payments when my account was supposed to be on freeze and the payments where paid. I tried getting a copy of the months they received payments from me and they will not give one.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MS

Zip: 396XX

Submitted Via: Web

Date Sent: 2021-06-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.