Date Received: 2022-04-29
Issue: Getting a loan or lease
Subissue: High-pressure sales tactics
Consumer Complaint: I paid a CASH down payment of {$1700.00} for my car on XX/XX/XXXX of 2019 and they classified it as CREDIT which is not true
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: On XX/XX/XXXX, Myself and Co-buyer negotiated and entered into the enclosed Retail Installment Contract ( the First Contract ) with XXXX XXXX XXXX XXXX XXXX ( the Dealer ) to purchase a XXXX XXXX XXXX ( the First Vehicle ). Under the First Contract terms, we agreed to pay a total of {$20000.00} in 66 monthly installments of {$300.00} on or before the XXXX of each month, beginning XX/XX/XXXX. The same day, myself and Co-buyer negotiated and entered into the second enclosed Retail Installment Contract ( the Second Contract ) with the same Dealer to purchase a XXXX XXXX XXXX ( the Second Vehicle ). Under the Second Contract terms, we agreed to pay a total of {$17000.00} in 57 monthly installments of {$300.00} on or before the XXXX of each month, beginning XX/XX/XXXX. We also agreed to an Annual Percentage Rate of 22.99 % for the First and Second Contract using Credit Acceptance Corporation to secure the loan. During that time Credit Acceptance Corporation was not in compliance with state filings and other business requirements to conduct business in the state of NJ. Credit Acceptance Corporation Treasurer XXXX XXXX in fact filed a Certificate of Withdrawal with New Jersey Department of Treasury on XX/XX/XXXX hereby terminating the companys license to do business in the state of NJ as of that date. Therefore my loan was fraudulently obtained on XXXX XXXX due to Credit Acceptance Corporation being deceptive and unable to do business legally in state.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08854
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Managing the loan or lease
Subissue: Problem with fees charged
Consumer Complaint: On XX/XX/2022 I received a phone call from XXXX XXXX XXXX stating they had received my application from carguro.com and I had been approved, but not for the vehicle that I selected a XXXX XXXX XXXX it was not available anymore but they had a XXXX XXXX and XXXX sent me the information I looked at the pictures and I called him back and XXXX stated to me the price he stated that it also came with gap insurance and it also came with a one year XXXX mile warranty for free. I said that I was interested so I went to the Dealership once I got the vehicles was parked in the front of the dealership, I spoke to XXXX he told me that it was going to be {$5000.00} not the {$3000.00} that he originally stated on the phone for a deposit. I pay the money he asked me to sign on the computer a few times Four time at MOST and after everything was done when I got ready to walk out to the truck, he told me that oh the service engine light might come on because it hasnt started in a couple of months but on the pictures it was no lights on the dashboard with lights on. but when I got into the vehicle the light was not on, I drove the vehicle XXXX XXXX miles to the store went to a store like XXXX minutes when I come out of the store, I started up the truck it was very loud and started to shake but the dealership was closed. when I got home it started to smoke so the very next morning, I tried to bring the truck back, I called XXXX answered the phone once I told him the problem, he says that we cant take it back they on or give my money back because the contract is signed so I called credit acceptance and they say that they didnt have a copy of the contract for XXXX hours so I couldnt get a copy of the contract so I called them back and tell them that that they never gave me a copy of the contract I needed one they never called me back when I read the contract I realize that they selected a box on one of the page of the contract that I said I was going pay XXXX for a warranty and also I was going to pay XXXX dollars for gap insurance which neither one of them were told to me they were said they came with the car as a package so I called back and tell them new found news I discovered in the contract and that the car was still messing up and I was told use the warranty so I told him I dont want to use a warranty I just got the truck less XXXX hours ago and also you have to pay {$250.00} deposit and I just bought the car to XXXX hours ago. For XXXX weeks while I try to find someone that will take the warranty that they gave me and someone who could take the type of vehicles I have in service it. the shop I did find with the shortest waiting time of XXXX weeks to be seen the truck wont even start up I have to have it towed to shop. once it gets there it takes in like a week and a half to find a problem, they said it needs a new engine the engines are dead so The Shop Calls the warranty company after they take it down the warranty company says they wont do anything until I pay the shop {$3000.00} to take the whole entire engine all the way apart before theyll even approve whether theyll pay for it or not. so Ive only had a vehicle for 10 days I paid {$5000.00} and now they wont pay another XXXX for it take the engine down to see if theyll even approve it also they still want me to pay the car note or {$450.00} a month plus Ive been paying over {$1200.00} XXXX paid in rental car since then, {$200.00} tow truck fees, insane XXXX And XXXX Fees {$300.00} at the same time I still owe the {$16000.00} under the installment agreement. Ive reached out to XXXX and XXXX XXXX multiple times everyone said the same thing or it was sold as is and thats it and Im on the hook for that when they sold me a lemon from the beginning, they knew that that wasnt the vehicle that I wanted. when I went back to their website where they sent me the pictures from the first night all the pictures were taken off the website but when I looked at all their old listings, I realized that they had switched the pictures, the pictures they sent me were not the pictures for the truck that Ive gotten they switch the pictures sending me pictures of a truck they had previously had. they illegally added to my contract {$4000.00} for the gap insurance and the warranty stating to me that they were free but they really added them into it and also when I called and said to tell the credit acceptance about that they said you can cancel them I read the contract says you can cancel those but the money will go back to {$4000.00} will go back to the credit acceptance not to me so it would take money off my bill and would be sent to credit acceptance that means they will be getting paid twice theyll get paid either way it goes so they get XXXX taken off their bill with a reverse it or they get {$4000.00} Ill have to pay for so theyll give her money regardless of the added into the contract. now I have no vehicle Im out of almost {$7000.00} +. XXXX and credit acceptance and XXXX XXXX XXXX all have been colluding and working in cahoots to scam and defraud me, and I want my deposit back I want to be able to get out of the contract with no penalties towards me so Im asking the court to help resolve this matter since we can not come to our own conclusion together I sent a demand letter I sent a resend that letter all certified mail and these are all the reasons why I should be able to get out is fraudulent contracts. * XXXX charged me a down payment or {$5000.00} charge which is a violation of 15 US C 1635 : No advertisement to aid, promote, or assist directly or indirectly any extension of consumer credit may state
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 480XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-29
Issue: Problems at the end of the loan or lease
Subissue: Problem while selling or giving up the vehicle
Consumer Complaint: Not me whos loan it was
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CO
Zip: 80907
Submitted Via: Web
Date Sent: 2022-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: From XX/XX/2022 - XX/XX/2022 Credit Acceptance Corporation has called my cell phone XXXX times ( day and night ) about a car payment that is being paid. I have talked with representatives about this situation. So I'm filing a Consumer complaint against this company for Harrassment.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: DE
Zip: 199XX
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I recently received notification from the credit that Credit Acceptance is reporting 180 days late payment when the account was in good status. The car was paid off XXXX closed in good standing and I have the title in hand. I am not understanding why this company is updating the report as if I still have an open account the was paid and close back in XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30052
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Struggling to pay your loan
Subissue: Lender trying to repossess or disable the vehicle
Consumer Complaint: The vehicle was repossessed on XX/XX/XXXX around XXXX, I then sent credit acceptance corporation a remittance coupon in the amount of {$12000.00} was sent to the corporate office and received on XX/XX/2022. Credit acceptance did not process my payment and has not released the vehicle. Violations ; -15 U.S. Code 1605 - Determination of finance charge ( a ) Finance charge defined Except as otherwise provided in this section, the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges. Examples of charges which are included in the finance charge include any of the following types of charges which are applicable : ( 1 ) Interest, time price differential, and any amount payable under a point, discount, or other system or additional charges. ( 2 ) Service or carrying charge. ( 3 ) Loan fee, finders fee, or similar charge. ( 4 ) Fee for an investigation or credit report. ( 5 ) Premium or other charge for any guarantee or insurance protecting the creditor against the obligors default or other credit loss. -15 U.S. Code 1611- Criminal liability for willful and knowing violation Whoever willfully and knowingly ( 1 ) gives false or inaccurate information or fails to provide information which he is required to disclose under the provisions of this subchapter or any regulation issued thereunder, ( 2 ) uses any chart or table authorized by the Bureau under section 1606 of this title in such a manner as to consistently understate the annual percentage rate determined under section 1606 ( a ) ( 1 ) ( A ) of this title, or ( 3 ) otherwise fails to comply with any requirement imposed under this subchapter, shall be fined not more than {$5000.00} or imprisoned not more than one year, or both. -15 U.S. Code 1631 - Disclosure requirements ( a ) Duty of creditor or lessor respecting one or more than one obligor Subject to subsection ( b ), a creditor or lessor shall disclose to the person who is obligated on a consumer lease or a consumer credit transaction the information required under this subchapter. In a transaction involving more than one obligor, a creditor or lessor, except in a transaction under section 1635 of this title, need not disclose to more than one of such obligors if the obligor given disclosure is a primary obligor. ( b ) Creditor or lessor required to make disclosure If a transaction involves one creditor as defined in section 1602 ( f ) [ 1 ] of this title, or one lessor as defined in section 1667 ( 3 ) of this title, such creditor or lessor shall make the disclosures. If a transaction involves more than one creditor or lessor, only one creditor or lessor shall by required to make the disclosures. The Bureau shall by regulation specify which creditor or lessor shall make the disclosures. ( c ) Estimates as satisfying statutory requirements ; basis of disclosure for per diem interest The Bureau may provide by regulation that any portion of the information required to be disclosed by this subchapter may be given in the form of estimates where the provider of such information is not in a position to know exact information. In the case of any consumer credit transaction a portion of the interest on which is determined on a per diem basis and is to be collected upon the consummation of such transaction, any disclosure with respect to such portion of interest shall be deemed to be accurate for purposes of this subchapter if the disclosure is based on information actually known to the creditor at the time that the disclosure documents are being prepared for the consummation of the transaction. ( d ) Tolerances for numerical disclosures The Bureau shall determine whether tolerances for numerical disclosures other than the annual percentage rate are necessary to facilitate compliance with this subchapter, and if it determines that such tolerances are necessary to facilitate compliance, it shall by regulation permit disclosures within such tolerances. The Bureau shall exercise its authority to permit tolerances for numerical disclosures other than the annual percentage rate so that such tolerances are narrow enough to prevent such tolerances from resulting in misleading disclosures or disclosures that circumvent the purposes of this subchapter. -15 U.S. Code 1665e - Consideration of ability to repay A card issuer may not open any credit card account for any consumer under an open end consumer credit plan, or increase any credit limit applicable to such account, unless the card issuer considers the ability of the consumer to make the required payments under the terms of such account. -15 U.S. Code 1666d - Treatment of credit balances Whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( A ) credit the amount of the credit balance to the consumers account ; ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer ; and ( C ) make a good faith effort to refund to the consumer by cash, check, or money order any part of the amount of the credit balance remaining in the account for more than six months, except that no further action is required in any case in which the consumers current location is not known by the creditor and can not be traced through the consumers last known address or telephone number. -15 U.S. Code 1692- Congressional findings and declaration of purpose ( d ) Interstate commerce Abusive debt collection practices are carried on to a substantial extent in interstate commerce and through means and instrumentalities of such commerce. Even where abusive debt collection practices are purely intrastate in character, they nevertheless directly affect interstate commerce. A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. ( 3 ) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 1681a ( f ) or 1681b ( 3 ) [ 1 ] of this title. ( 4 ) The advertisement for sale of any debt to coerce payment of the debt. -15 U.S. Code 1692e - False or misleading representations A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 2 ) The false representation of ( A ) the character, amount, or legal status of any debt ( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action. ( 6 ) The false representation or implication that a sale, referral, or other transfer of any interest in a debt shall cause the consumer to ( B ) become subject to any practice prohibited by this subchapter. -15 U.S. Code 1692j - Furnishing certain deceptive forms ( a ) It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not so participating. -15 U.S. Code 1693o1 - Remittance transfers ( a ) Disclosures required for remittance transfers ( 1 ) In general Each remittance transfer provider shall make disclosures as required under this section and in accordance with rules prescribed by the Bureau. Disclosures required under this section shall be in addition to any other disclosures applicable under this subchapter.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95966
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-28
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: The Credit Bureaus stated Account Name & Account #, was properly investigated but how is that possible if the open date is inaccurate. the date last active is inaccurate. and the date last reported is not accurate. This ground for removal. They also violated my rights under 15 U.S.C 1681 Section 604 A Section 2 : The law clearly states a consumer reporting agency can not furnish a account without my written instructions. I haven't given these accounts written permission to furnish these accounts on my credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32701
Submitted Via: Web
Date Sent: 2022-04-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-04-27
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: XX/XX/2022 on XX/XX/2022 provide the information about the identity theft to XXXX Credit Acceptance Corp {$17000.00}
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49442
Submitted Via: Web
Date Sent: 2022-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A