CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 5560773

Date Received: 2022-05-14

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 604 A Section 2 : It also stated a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A Creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for and purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OH

Zip: 44121

Submitted Via: Web

Date Sent: 2022-05-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5559339

Date Received: 2022-05-14

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit report act XXXX. account # XXXX with credit acceptance corporation. Has violated my rights 15 usc1681 section 6028 states I have the right to privacy. 15 USC 1681 section 604section 2, also state a consumer reporting agency can not furnish your account without my written instructions.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: LA

Zip: 70364

Submitted Via: Web

Date Sent: 2022-05-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5557882

Date Received: 2022-05-13

Issue: Struggling to pay your loan

Subissue: Denied request to lower payments

Consumer Complaint: CA has been calling on weekend and never calls on weekdays. CA has been harassing me with unlawfully repetitious collections calls, and overcharging me on their deficiencies. They sent my voucher book to the wrong address in XXXX. Charged me {$25.00} late fee. During the pandemic promised to freeze the late fees but called every week on sunday and harrassed. Until I told them When I bought the car I was rushed by the sales man and nothing was mentuoned about the high interest fee. borrowers were subject to hidden finance charges because of which the companys loans exceeded the usury rate ceiling of 21 %. Credit Acceptance violated state consumer protection and debt collection laws and regulations.It was alleged that Credit Acceptance made unfair and deceptive auto loans to thousands of consumers in NY, provided investors with false or misleading information regarding auto securities they offered, and engaged in unfair debt-collection practices.Healey said in a statement, Thousands of NY consumers, many of them first-time car buyers, put their faith in CAC to help them with an auto loan, but were instead lured into high-cost loans, fell deeper in debt, and even lost their vehicles.Per this lawsuit, since XXXX, Credit Acceptance failed to inform investors that the pools of loans that were packaged and securitized were topped off with higher-risk loans despite claiming otherwise to investors.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 14223

Submitted Via: Web

Date Sent: 2022-05-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5557873

Date Received: 2022-05-13

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: I've sent in dispute letters requesting the company verify and validate information appearing on my Consumer Report. My consumer report is reporting erroneous information. Which is hindering me from obtaining higher credit limits obtaining higher credit limits and it's also showing me as a risk. In accordance with the Fair Credit Reporting act, this company has violated my rights according to the following : 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 75219

Submitted Via: Web

Date Sent: 2022-05-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5554148

Date Received: 2022-05-12

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Affidavit of Truth There is abundant evidence that Credit Acceptance uses abusive, deceptive, and unfair debt collection practices in an effort to destroy the emotional and mental health of a consumer. Furthermore through your abusive efforts and immoral intent, you trick possible creditors with reporting tactics to consumer reporting agencies. Tarnishing a natural person/consumer character, making them seem as if they lack credit worthiness and character. Pursuing 15 USC 1602 the term credit means the rate granted by a creditor to a debtor to defer payment or debt or to incur debt and defer its payment. Credit is a right, like the right to bear arms. Credit acceptance with your extortionate, false and misleading debt collection practices I can and will prove that your main intent is to punish me for nonpayment, because I was able to expose consumer violations the following : Truth in Lending violations, Fair Credit Reporting Act Fair Debt Collection Practices Act and Title 18 Chapter 41 Extortion and Threats. Over the past year credit acceptance, you managed to re-aged my consumer report 4-5 different times in an effort to report negative, false misleading information over a longer period of time. Credit Acceptance notified me in writing, that my payment of {$1100.00}, to retrieve my vehicle after the XXXX repo in XX/XX/2022, automatically reinstated my contract. Meaning, re-aged my consumer report for further negative abusive and extortionate purposes. Your purpose was to punish men for none payment after I exposed XXXX violations found in your installments contract. I have documentary evidence to prove that all. Credit Acceptance your extortionate intent was clear to start. You intentionally ignored Fair Credit Reporting Act directives. 15 USC 1681c ( c ) Requirements relating to information contained in consumer reports, clearly and adequately acknowledges a 180-day expiration period on reporting of delinquent accounts. My consumer report reads as follows, 30 days late 5 times, 60 days 1 time, 90 late days 5 times, thats a total of 660 days! For an additional, 480 extra days Credit Acceptance was committed to the following, negatively effecting 'my right to credit, destroying my credit worthiness, arrogantly refusing to address my injuries by them, bully me, the consumer/natural person, invade my privacy and demand payments after financing extortionate extensions of credit. The only way to do that was re-age my consumer report, pursuant 15 U.S.C 1681s-2 ( 5 ) ( A ) Responsibilities of furnishers of information to consumer reporting agencies a person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. A person who furnishes information to a consumer reporting agency regarding a delinquent account being placed for collection, charged to profit or loss, or subjected to any familiar action, shall not later than 90 days after furnishing the information, notify the agency of the date of delinquency on the account, which shall be the month and year of the commencement of the delinquency on that immediately preceded the action, pursuant 15 U.S.C 1681s-2 ( 5 ) ( A ). Credit Acceptance I demand my right to rescind this transaction, I notified you of my right to do so over 60 days ago. After notification of my right to rescind this transaction, pursuant 15 U.S.C. 1635 Right of rescission as to certain transactions, you responded with letterhead saying you refused to rescind the transaction without explanation as to why? By refusing my right ; request you violated federal consumer by not doing and not clearly conspicuously disclosing my right in our initial communication. I immediately respond with proof that Credit Acceptance is in the business of Financing extortionate extensions of credit, with this affidavit I have also proven your collection practices are extortionate also, pursuant the following 18 U.S.C. 893 Financing extortionate extensions of credit, 18 U.S.C. 894 Collection of extensions of credit by extortionate means and 18 U.S.C. 1341 Frauds and swindles. I have notified the Consumer Financial Protection Bureau, XXXX XXXX XXXX Fair Trade Commission. XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60411

Submitted Via: Web

Date Sent: 2022-05-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5550529

Date Received: 2022-05-06

Issue: Communication tactics

Subissue: Frequent or repeated calls

Consumer Complaint: Almost everyday from XX/XX/2022 Credit Acceptance has called 4 or more times a day. It doesn't matter if I communicate with them at all. The calls will keep coming until XXXX my time. I have no problem if a debt collector makes one or two calls. That would be reasonable. I have told them that the frequency they call at this point feels like harassment as it doesn't matter if I talk to them in the morning and they know I can't pay then. They will just keep calling. When confronting them about it they will just tell you to write a letter and hang up. XX/XX/2022 as an example between XXXX they called 4 times. If you think blocking the number could give you some temp relief, you would be wrong as they have several other numbers to call from. I work 12 hour days from XXXX. The lien I have for the car is past due as they made aware every single day except Sunday. I have made payments and still making payments to catch myself up. It's not like I'm 90 days past due or haven't been submitting any type of payments at all.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MO

Zip: 657XX

Submitted Via: Web

Date Sent: 2022-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5550423

Date Received: 2022-05-06

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance to the fair credit reporting act XXXX XXXX XXXX XXXX has violated my rights. 15 USC 1681 section 602 states i have the right to privacy. 15 USC 1681 section 604 A section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 76544

Submitted Via: Web

Date Sent: 2022-05-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5548059

Date Received: 2022-05-05

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: In accordance with the fair credit reporting act XXXX Account Number XXXX has violated my rights. 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604 A Section 2 : it also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card/ loan account under an open end consumer credit plan as late for any purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: OH

Zip: 441XX

Submitted Via: Web

Date Sent: 2022-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5543662

Date Received: 2022-05-05

Issue: Problems at the end of the loan or lease

Subissue: Problem related to refinancing

Consumer Complaint: A tree fell on my car and XXXX my car insurance company paid the car off but credit acceptance put my account in collections anyway, I had the insurance company pay it off

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 90004

Submitted Via: Web

Date Sent: 2022-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5542471

Date Received: 2022-05-05

Issue: Struggling to pay your loan

Subissue: Loan balance remaining after the vehicle is repossessed and sold

Consumer Complaint: I am a consumer, a Federally protected Consumer and my name is XXXX XXXX. I am exercising my consumer rights and I am informing you that Credit Acceptance Corporation is violating my consumer laws. On XX/XX/2022, I sent a letter to Credit Acceptance Corporation and this ILLEGAL REPO of my vehicle. Reading the FCRA, Pursuant to 15 USC 1692e ( 4 ) - Foreclosures, Repossessions, Wage garnishment, or arrests are all illegal in the collection of any debts. This is similar to the 4th amendment. This is a Direct violation of 15 U.S.Code 1692e ( 4 ) and it's fraud and illegal in the collection of any debts. They are in violation of 1692d ( 4 ) - advertisement for sale of any debt to coerce payment of the debt. ( debt parking ) .Credit Acceptance Corporation is basically debt parking this account on my credit report and that is illegal. The advertisement or publication of a sale or selling of any debt to coerce payment is also known as debt parking in accordance with findings from the FTC. Once this illegal repo was taken place, I was suppose to receive some documents. The documents that I was suppose to receive was the Contract before the sale, Deficiency Documents, Redemption Documents, and Finance Documents. Also, I never received a response from the letter that I sent in on XX/XX/2022. What they are doing is unfair and it is illegal. Please protect my consumer rights.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MO

Zip: 63137

Submitted Via: Web

Date Sent: 2022-05-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.