Date Received: 2022-06-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: I settled a debt with Credit Acceptance Corporation through the law firm XXXX XXXX XXXX. The date is XX/XX/22. I have documentation showing that they agreed to it being settled and closed. since then Credit Acceptance has continued to report debt and further late pay info. I attempted to dispute it XX/XX/22, and they denied my dispute.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: WA
Zip: 98108
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: CFPB WRITE UP In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22314
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: Company over the phone agreed to consider this matter resolved and settled in full if I paid {$1700.00}. Incorrect information still appearing on credit report.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Getting a loan or lease
Subissue: Fraudulent loan
Consumer Complaint: I entered into this contract agreement with XXXX XXXXCredit Acceptance without 1 ). Full disclosure of my right to rescind 2 ). Transparency regarding the process of the consumer credit application being the financial asset ( 12 CFR 360.6 ( 2 ) ) as well as self-liquidating paper ( 17 CFR 260.11b-6 ) ). I have reason to believe that XXXX XXXX XXXXCredit Acceptance willingly and knowingly took advantage of me and my consumer credit.I am not terminating or canceling this contract, I am deducting my liability to pay on behalf of the obligor as i have found several violations and fraud. Notice that Pursuant to 15 U.S. Code 1635 ( b ) upon receipt of this rescission i am not liable for any finance or other charge. Any security interest given by the obligor, including any such interest arising by operation of law, becomes void upon such a rescission. In addition, I was given false and deceptive information ( violation of 1692e ) as i was told that a down payment of { {$3000.00} } was needed in order to drive off of the lot. Pursuant to 15 usc 1605a - a finance charge is sum of all charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Investigation took more than 30 days
Consumer Complaint: Credit Acceptance has falsely reported that I was late on a payment in XXXX. I was told by the company that I have a 15day grace period in which I could make the payment without it being considered late. My payment of {$230.00} was sent in by XX/XX/XXXX when the payment is due on the XXXX of each month. I have the confirmation number for the transaction so I don't understand why they are reporting that I am late on payment for XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 326XX
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Threatened to contact someone or share information improperly
Subissue: Contacted you instead of your attorney
Consumer Complaint: Credit Acceptance account was opened XXXX and closed in XXXX .. due to job lossin XXXX I was attempting to co sign for my daughter car and they told dealership not to approve application without contacting them I reached out to a attorney whom sent them a letter on my behalf to stop contact and the statue of limitations on account over XXXX XXXX XXXX XXXX XXXX they have sent another letter through another law form XXXX XXXX XXXX XXXXXXXX ) XXXX I dont understand this constant harassment and denying of applications from this company.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 721XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Managing the loan or lease
Subissue: Billing problem
Consumer Complaint: In XX/XX/2019 an old work supervisor begin to harass and purchase several gifts for me in an attempt to date me. He purchased a XXXX XXXX and presented it to me. I then filed charges against him and took out a stalking warrant and was granted an order of protection. I was unaware that the vehicle in question was through Credit Acceptance. As he said he fully purchased the vehicle. I have been trying to get them to remove the loan and pick up the vehicle as I didnt want it. They never did until last month but refuse to stop reporting the fraudulent loan. I filed a police report as well because of this. My name isnt even correct on the loan. Please stop these fraudulent charges.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 49525
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: Nothing under the Fair Credit Reporting Act require a furnisher to furnish negative information to any consumer reporting agencies. The term negative information means information concerning a consumer delinquencies late payments insolvency or and form of default. The term non-public personal information means personally identifiable financial information ( i ) provided by a consumer to a financial institution ; ( ii ) resulting from any transaction with the consumer or any service performed for the consumer. Congress stated results from any transaction with the consumer so sharing non-public personal information to the consumer reporting agencies such as late payments you are in violation .Furnishing negative information is a violation of the consumer credit protection act. You are only furnishing this negative information because your company policies allow you to use unlawful extortionate means to coerce a consumer to make payments on extension of credit. No negative information should be furnished to a consumer credit report without their lawful authority. You are committing unlawful extortionate means such as furnishing nonpublic personal information i.e late payments charge off etc Credit acceptance you can get 20 years for violating 18 u.s.c. 894.Credit acceptance remove all late payments immediately
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48228
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: My name is XXXX XXXX and my husband and I are having a VERY serious problem our Credit Acceptance auto loan account, which we opened in XXXX of XXXX for our XXXX XXXX XXXX XXXX. Our account number is XXXX. In XXXX of XXXX, at the very start of the COVID-19 pandemic, my husband was furloughed from his job and my hours at my job were slashed in half. Therefore, we had to put our account with Credit Acceptance Corporation on " COVID protected status '' and temporarily pause our payments and freeze all credit reporting due to the circumstances caused by the pandemic, which obviously were not our fault and entirely out of our control. Prior to COVID, we had a PERFECT payment history. However, approximately 4-6 weeks later, I contacted Credit Acceptance to have our payments resumed. The representative I spoke with transferred to an automated phone system to enter our bank account information, confirm our payment dates, etc. etc. At the end of the call, the recording said that I had successfully set up our auto pay. Despite this, we later discovered that NO payments had been taken from our bank account by Credit Acceptance whatsoever, which they, at the time, claimed was due to some sort of " technical glitch. '' I had to reestablish auto pay MULTIPLE times over the course of the next year or so, but there was always some sort of " glitch '' where our payments were never taken from our bank account, which I truly believe was done intentionally by Credit Acceptance. We have recently learned of the massive {$27.00} XXXX dollar settlement that Credit Acceptance was ordered to pay in our neighboring state of Massachusetts just last year for predatory lending practices, which I truly believe we are victim of. Fast forward to XXXX of XXXX - our account was put back into COVID protection status ( it never should have been removed from this status in the first place ) and we were making our payments every single month by way of auto pay. We split our payments into XXXX biweekly payments that were debited automatically from our bank account every other Friday, which are my husband 's pay days. We have done it this way since day one of taking out this loan. Today, XX/XX/XXXX, totally out of the blue, I received an email from Credit Acceptance stating that our account had been removed from COVID protection status with NO explanation as to why, how, etc. Our family is dealing with a great deal right now. My husband just had a XXXX XXXX due to a serious XXXX that nearly killed him and is now XXXX-XXXX, which, needless to say, has turned our lives upside down in a very devastating way. He can no longer XXXX XXXX. We are currently in the process of building a XXXX XXXX home that my husband will be able to navigate easily with his wheelchair. This means that our credit scores and credit history are of the UTMOST importance right now as we are dealing with mortgages and the lender will be pulling our credit scores once again right before our closing date on our home this summer. I have worked EXTREMELY hard to raise my XXXX score XXXX points in just the past year alone. I now have EXCELLENT credit and I NEED my credit to remain excellent for this home purchase that we are right in the midst of, and now Credit Acceptance is threatening to ASSAULT and DEMOLISH all of the EXTREMELY hard work that I have put into my credit this past year or so by removing our account from COVID protection status and reporting our account in the derogatory manner to the credit bureaus, all for a vehicle that is now almost XXXX XXXX XXXX, has almost XXXX miles on it, is having mechanical problems, and is rusting. We currently owe FAR MORE on this vehicle that it is even WORTH. We are not even CLOSE to paying this vehicle off. We can not even trade it in because we owe far too much on it. Believe me, we have tried, but no dealership will take it as a trade due to the amount owed on it, despite paying on this vehicle for 3 years and still having several years to go. This is PREDATORY. As soon as I received the email from Credit Acceptance today stating that we were being removed from COVID protection status and negative credit reporting and collection activities would ensue, I IMMEDIATELY called Credit Acceptance. Everyone who I spoke with was extremely rude and uncaring and refused to assist me in this matter. I was repeatedly cut off, spoken over, and spoken to in a cold, uncaring, condescending manner. I am absolutely DISGUSTED by how I was treated. I was bounced around from agent to agent and even disconnected twice, once even by a supervisor. I spent about XXXX HOURS on the phone, which was during my work day when I should have been working ; however, I NEEDED to get this issue resolved, but got absolutely nowhere. We need this very critical issue immediately resolved and our account placed BACK in COVID protection status ( we are still being affected by COVID as it is still VERY prevalent where we live- I myself was just in the hospital with the omicron variant ). My husband and I have enough on our plates right now and we will NOT have our mortgage and home buying process completely halted and destroyed by this predatory company when we HAVE BEEN MAKING OUR PAYMENTS. My husband REQUIRES this XXXX XXXX home.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: ME
Zip: 044XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Struggling to pay your loan
Subissue: Loan balance remaining after the vehicle is repossessed and sold
Consumer Complaint: I opened a loan agreement with Credit Acceptance on XX/XX/XXXX. After the first few months I was not able to make payments on the vehicle. I reached out to the co-signer and asked him if he wanted to take over the vehicle. He stated to me that he was not able to make the payments on the vehicle and didnt want to take it over. I struggled with the payments and the upkeep of the vehicle due to Covid. On XX/XX/XXXX the vehicle was involved in a accident. The vehicle was taken to XXXX XXXX in XXXX Michigan on XX/XX/XXXX. I took the vehicle there because of a recommendation. The insurance policy on the vehicle had lapsed and so there was no coverage at the time of the accident. I did a voluntary repossession of the vehicle with Credit Acceptance on or sometime after XX/XX/XXXX. I called Credit Acceptance in XXXX to see if they had retrieved the vehicle and I was told that it was still at XXXX XXXX in XXXX Michigan. At that time I was told that the vehicle would be picked up by the Redemption Department within 7 days. I received a letter from Credit Acceptance dated XX/XX/XXXX stating that the vehicle had been repossessed. The following week I received another letter from Credit Acceptance dated XX/XX/XXXX stating that the vehicle would be sold at private sale sometime after XX/XX/XXXX. I recently started receiving calls from Credit Acceptance stating that there was a balance on the vehicle of {$8500.00}. I informed the representative of the letters I received and she said that the co-signer had possession of the vehicle. I called back after speaking with the co-signer and getting confirmation that he didnt have possession of the vehicle and didnt make any payments on the vehicle. I called Credit Acceptance back today and I was told by another representative that the vehicle was still at XXXX XXXX and that Credit Acceptance would retrieve the vehicle within 7-10 days and be back in contact with me. Today XX/XX/XXXX I tried calling XXXX XXXX from my phone and was told that the number was no longer in service. However, I called from a different phone and the call was answered promptly. After holding on the line I was told by someone name XXXX that the vehicle was still at XXXX XXXX. The vehicle has been in repossession for 7 months now and Credit Acceptance has not been in contact with me XX/XX/XXXX which was a written notice to sell property. However, now they are calling about a balance stating that the co-signer has the vehicle in his possession whoever XXXX XXXX confirmed that the vehicle is on there property.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 482XX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A