CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 6065414

Date Received: 2022-10-08

Issue: Managing the loan or lease

Subissue: Loan sold or transferred to another company

Consumer Complaint: According 15 usc 1692g ( b ), I am demanding that credit acceptance corporation verify this debt. I spoke to the XXXX XXXX XXXX XXXX XXXX that is handling this debt but it's very limited to what they provide me with. According to above law, I want to see proof of ORIGINAL AND CURRENT OWNERSHIP TO THIS DEBT SIGNED AND VERIFIED BY A NOTARY AS SOON AS POSSIBLE. I AM ALSO REQUESTING A NOTARIZED LEDGER CARD. I WANT ORIGINAL DOCUMENTS BEARING MY WET SIGNATURE. I WANT STATEMENTS ACCOUNTS FROM THE BEGINNING.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 10459

Submitted Via: Web

Date Sent: 2022-10-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6065307

Date Received: 2022-10-08

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: consumer, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Georgia XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, TX XXXX United States RE : 15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies Account XXXX XXXX NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT You are furnishing inaccurate and incorrect information to the consumer reporting agencies. The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal, family and household purposes which is also damaging my ability to obtain consumer essential goods. You and your inaccurate reporting have damaged my livelihood. 15 USC 1681s-2 : Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( A ) Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. . Duty-A moral or legal obligation ; a responsibility Accurate- correct in all details ; exact Prohibition- the act of prohibiting by authority ; the action of forbidding something ; a law or regulation forbidding something As defined by IRS EVEN IF YOU DIDNT RECEIVE A FORM 1099-C, YOU MUST REPORT CANCELED DEBT AS GROSS INCOME ON YOUR TAX RETURN. THE IRS CLEARLY DEFINES A CHARGE OFF AS GROSS OR ORDINARY INCOME, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT. Which in fact makes your reporting of this account inaccurate. By definition the IRS clearly says a canceled debt or charge off is income. The reporting of this account as a debt is inaccurate, 15 USC 1681s-2 says you XXXX is a furnisher of information to a consumer reporting agency. You are prohibited by law to not FURNISH inaccurate information. I demand you to cease and desist the reporting of incorrect/inaccurate information. 15 USC 1681s-2 ( a ) ( 1 ) ( A ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or consciously avoids knowing that the information is inaccurate. You are hereby put on notice that you are furnishing incorrect and inaccurate information. A lender must file 1099-c and send me a copy if the amount of debt is {$600.00} or more. And the lender is a financial institution, credit union, federal government agency, or other applicable entity as earlier discussed in Chapter 1 15 USC 1681s-2 ( a ) Duty of furnishers of information to provide accurate information ( 1 ) Prohibition ( B ) Reporting information after notice and confirmation of errors A person shall not furnish information relating to a consumer to any consumer reporting agency if- ( i ) the person has been notified by the consumer, at the address specified by the person for such notices, that specific information is inaccurate ; and ( ii ) the information is, in fact, inaccurate. In conclusion I have shown you and you have been put on notice that you are reporting inaccurate information. The information is, in fact, inaccurate. The continued reporting of this inaccurate information is a clear violation of the law 15 USC 1681s-2 of your responsibilities as a furnisher of information. You have caused me and my family severe harm due to your negligence and inaccurate reporting. This is a final opportunity to cure and DELETE this erroneous inaccurate account from my consumer report. You have ( 10 ) ten calendar days to DELETE THESE ACCOUNTS FROM MY CONSUMER REPORT. As well as XXXX XXXX XXXX or any derivates thereof and all addresses, employers and birth year under the privacy act of XXXX and the right of financial privacy act of XXXX, all personal information relating to anyone but XXXX XXXX as all addresses are inaccurate information. Report number XXXX REMOVEXXXX XXXX XXXXXXXX and any address associated with that name, it is not me. XXXX Auto-charge-off and XXXX-charge-off

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30312

Submitted Via: Web

Date Sent: 2022-10-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6060484

Date Received: 2022-10-07

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: This all has to do with my first complaint against XXXX XXXX They recieved payments from me that the hacker/scammer reversed that I made over the phone with my debit card that had posted and cleared for weeks that I didnt reverse or return or want it done. Well after this I provided multiple proof for the hacker and explained my situation and XXXXXXXX XXXX claimed they sent the money back to credit acceptance that now claims I never ever paid at all.. I provided bank statements or returned actions to prove the payment via email and gave permission talk to my bank we have spoke 3 way with my bank and them on the phone to be un hung up on. My money has just disappeared now not XXXX or credit acceptance can explain where its all at. They sent the repo company out and forced me to pay XXXX or they was going to take my vehicle and all tools inside which they would not let me get out. I explained my situation made payments to be embrassed harassed and completely just shamed and stressed.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IN

Zip: 473XX

Submitted Via: Web

Date Sent: 2022-10-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6053217

Date Received: 2022-10-05

Issue: Managing the loan or lease

Subissue: Problem with additional products or services purchased with the loan

Consumer Complaint: On XX/XX/XXXX I purchased a used XXXX XXXX XXXX XXXX from XXXX XXXX in XXXX XXXX Arkansas. I made sure to maintain the car regularly, get maintenance that the car needed, be fully insured and have the extended warranty coverage just to be extra safe.The one time the car tripped an engine code, I took it to XXXX XXXX and they turned it off and gave the car back to me only for it to come back on XXXX minutes later. They could not figure out what was wrong with it and told me to take the car to someone else. I also was never late to monthly payments to the company. All this still ended up backfiring on me about 4 months, 3 days later actually. The engine completely blew up on me while driving down the highway going to get gasoline on XXXX XXXX on XX/XX/XXXX near exit XXXX. At this time, I did not know that the engine blew and I thought it was a battery or alternator issue so I towed the car and got those parts replaced. Once I realized the engine was toast I contacted my dealer, auto insurance and extended warranty companies. The dealer instructed me to get the car towed to XXXX XXXX in XXXX XXXX specifically so I did.I also payed for the next monthly payment while the vehicle was unable to drive in the repair facility. The warranty company told me that it wasn't their problem to deal with and to contact my auto insurance ; not honoring their policy. Once I contacted the auto insurance company ESURANCE, they did the exact same thing and told me to contact my extended warranty company. By this point, a back and forth, bounce wall-to-wall effect was happening for over 2 MONTHS between me, the extended warranty company and auto insurance. After some time, I was finally able to get the auto insurance company to send out an inspector to find the cause of failure. The same inspector was sent out over 5 DIFFERENT TIMES by BOTH the INSURANCE AND WARRANTY companies to inspect the vehicle. The inspector made poor judgements throughout their inspection being that the dealership was not coming to an agreement on what caused the vehicle to fail with the inspector. One side was saying water damage ( no water was found in the engine ) and the other side was saying otherwise. At this point I have lost all of my money and tax return income paying for rentals to traverse to work ( the vehicle 's fuel was supposed to be reimbursed by auto insurance company but never was ). I then lost my job because I ran out of money for rental vehicles and became very physically and mentally ill and unable to function ( walking home from the XXXX XXXX XXXX. I recovered and developed a XXXX XXXX to then later be admitted to a mental hospital facility and put on s*icide watch during and after being XXXX on the verge of ending it all. The vehicle has been at XXXX XXXX ever since this matter occurred and has ruined my credit and future to have a successful life because CREDIT ACCEPTANCE and THEIR WARRANTY COMPANY and ESURANCE are a bunch of disingenuous evil people that are not out to help you and get over on you for your money. I have been denied approval for every type of loan or card application over 15 TIMES because of this and I am quite literally unable to proceed in life.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AR

Zip: 71603

Submitted Via: Web

Date Sent: 2022-10-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6051102

Date Received: 2022-10-05

Issue: False statements or representation

Subissue: Attempted to collect wrong amount

Consumer Complaint: Car was repossessed and sold for parts. Account is closed as repossession for XXXX since repossession balance has been reporting an increased balance. XXXX has removed the account. I have documents to show deficiency balance. I have tried to validate the debt several times and no response.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77064

Submitted Via: Web

Date Sent: 2022-10-05

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6042835

Date Received: 2022-10-03

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: In accordance with fair reporting act, this creditor has violated my rights under 50 USC 681 section 062 States I have the right to privacy 50 USC section 064 A section 2 states that consumer report agency can't purchase account without my written instruction under 50 USC 1666 B a creditor can't treat a credit card payment under an open a consumer plan as late Credit Acceptance and this account has been closed since XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: VA

Zip: 22304

Submitted Via: Web

Date Sent: 2022-10-03

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6039674

Date Received: 2022-10-01

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: Credit Acceptance agree to remove me from the loan within 6 months of being a Co-Signer. Also, Credit Acceptance refuse to discuss information regarding the loan.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 60438

Submitted Via: Web

Date Sent: 2022-10-01

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6036216

Date Received: 2022-09-30

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I have tried several times to have Credit Acceptance review the car loan listed on my credit report. They have failed to do so I have submitted proof several times the car loan was not mine. They still will not resolve the matter.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NY

Zip: 10456

Submitted Via: Web

Date Sent: 2022-09-30

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6033850

Date Received: 2022-09-29

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: I dont recognize inquiries on my credit report, I did not authorize any inquiries. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX CREDIT ACCEPTANCE XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX XXXX

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 482XX

Submitted Via: Web

Date Sent: 2022-09-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6033242

Date Received: 2022-09-29

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance to the fair credit reporting act this creditor has violated my rights under 25 USC 1681 section 6 o 2 states I have the right to privacy 15 USC 1681 section 6 o 4 A section 2 it also states that a consumer reporting agency can not furnish an account without my written instructions under 15 USC 166B a creditor May not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: RI

Zip: 02891

Submitted Via: Web

Date Sent: 2022-09-29

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.