CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 5996498

Date Received: 2022-09-19

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the Fair Credit Reporting act XXXX Account # XXXX, has violated my rights. 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions 15 U.S.C 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 480XX

Submitted Via: Web

Date Sent: 2022-09-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5994241

Date Received: 2022-09-18

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: Based On 15 U.S. Code 1681c-2 a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that results from alleged Identity theft, not later than 4 business days after the date of receipt. It has been 30 days and you are in VIOLATION of this law because I am a victim of identity theft!! Please delete these items as soon as possible! These accounts should not be furnished on my consumer report as they are in VILOATION Under, 15 U.S. Code 1681b- Permissible purposes of consumer reports ( a ) IN GENERAL Subject to subsection ( c ) any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the WRITTEN INSTRUCTION of the consumer to whom it relates. I NEVER gave any consumer reporting agency WRITTEN CONSENT to report anything on my consumer report which violates my rights as a federal protected consumer. NO CONSENT IS IDENTITY THEFT.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48180

Submitted Via: Web

Date Sent: 2022-09-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5994236

Date Received: 2022-09-18

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I have disputed numerous times to all XXXX bureaus for my auto loan with credit acceptance. Iam not responsible for this I have disputed. I did my dispute with XXXX on XXXX XXXX 2022 and it's now XX/XX/XXXX and still not completed. It needs to be removed from my credit reports asap or legal action will be taken.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MO

Zip: 63020

Submitted Via: Web

Date Sent: 2022-09-18

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5991869

Date Received: 2022-09-17

Issue: Managing the loan or lease

Subissue: Billing problem

Consumer Complaint: I'm excusing my right to rescind my contact due to fraud, violation of the following USC : 15 USC 1666d ( a ) ( b ) ( c ) 18 USC 8 15 USC 1605 15 USC 1605b 15 USC 1692 ( c ) ( a ) 15 USC 1692 ( b ) ( 2 ) 15 USC 169 ( b ) ( 5 ) I have requested via letter sent certificated mail to registered agent, CEO, manager and finance company a letter requesting a full refund of down payment and all of payments sent to finance company involved.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: FL

Zip: 34744

Submitted Via: Web

Date Sent: 2022-09-17

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5990760

Date Received: 2022-09-16

Issue: Took or threatened to take negative or legal action

Subissue: Seized or attempted to seize your property

Consumer Complaint: CREDIT ACCEPTANCE CORPORATION is attempting to collect a debt without a contractual obligation binding I the consumer and CREDIT ACCEPTANCE CORPORATION. CREDIT ACCEPTANCE CORPORATION UNLAWFULLY REPOSSESED MY AUTOMOBILE ILLIGALLY XX/XX/2019 without NOTICE or responding to my CONDITIONAL ACCEPTANCE LETTER sent certified mail. Pursuant to title 15 USC 1692f ( 1 ) -UNFAIR PRACTICES, prohibits the collection of any debt without a CONTRACT. CREDIT ACCEPTANCE CORPORATION is attempting to collect a debt in the amount of {$470.00}, there is no CONTRACTUAL AGREEMENT between XXXX XXXX and CREDIT ACCEPTANCE CORPORATION for them to lawfully reposes my automobile, therefor CREDIT ACCEPTANCE CORPORATION is in VIOLATION of 15 USC 1692f ( 1 ) -UNFAIR PRACTICES. I DEMAND CREDIT ACCEPTANCE CORPORATION CEASE COLLECTIONS, {$0.00} OUT ACCOUNT XXXX, DELETE ANY NEGATIVE DOING TO MY CONSUMER REPORT, RETURN MY AUTOMOBILE THAT YOUR COMPANY UNLAWFULLY REPOSSESSED AND GRANT ME MY TITLE LIEN FREE WITHIN 30 DAYS, IF YOUR COMPANY FELLS TO DO SO I WILL SEEK LEGAL ACTION, respectfully.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: DC

Zip: 20019

Submitted Via: Web

Date Sent: 2022-09-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5990628

Date Received: 2022-09-16

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: As of XX/XX/2021 Credit Acceptance was named an entity in my finalized divorce decree as solely the responsibility of my ex husband. After the divorce decree was provided to both him and I we both informed the company of this. After 12 months the company has updated the account on my credit report as active, open and 120 days past due. This should not be on MY REPORT! This became solely his debt. I even provided the company and all 3 credit bureaus with the decree supporting this statement and nothing has been done. The bureaus just report back as verified with no explanation. In accordance with the Fair Credit Reporting Act XXXX Credit Acceptance Corporation, has violated my rights.. 15 U.S.C 1681 section 602 A states I have the right to privacy and any consumer reporting agency can not furnish a account without my written instructions.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MI

Zip: 48091

Submitted Via: Web

Date Sent: 2022-09-16

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5985599

Date Received: 2022-09-15

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: I called them to see if I can do something about the account they told me they had repoed the car but I still have to pay due to it not being in the best condition. I dont have the car and havent had it for over 3 years now and they still are reporting to my credit as open and its really affecting my credit score and me getting a new car.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: IL

Zip: 62040

Submitted Via: Web

Date Sent: 2022-09-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5983821

Date Received: 2022-09-15

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Their investigation did not fix an error on your report

Consumer Complaint: In regards to the creditor Credit Acceptance account # XXXX This item has been disputed numerous times it was removed from my credit report back in XXXX of XXXX from a dispute that went into collections. Then was re-inserted to my credit report as an active open account as of XX/XX/XXXX. I contacted the creditor XX/XX/XXXX to validate the debt and was informed that the account has been in there internal collections department since XXXX of XXXX. I mentioned to the claims dept specialist that they removed the account from my report for 2 years being in collections and that they were reporting false information to the bureaus. They have been reporting late payments since XX/XX/XXXX knowing that the account was in collections. I mentioned how an account can not be in collections and treated as an active account, and his reply was it is an active account in our internal collections department. Reporting false information is a violation according to the fair credit reporting act. I also contacted the three bureaus in regards to this matter XX/XX/XXXX which led to another dispute with each bureau. Also on my report there is no history of previous dispute investigations. Which is another violation, I would dearly appreciate your assistance in this matter. I'll also be attaching the supporting documents from my credit report from XXXX Thank you so much

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 27534

Submitted Via: Web

Date Sent: 2022-09-15

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5982525

Date Received: 2022-09-14

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I co signed for a car with credit acceptance corp and the vehicle by the insurance company has paid out for the car deemed to be a total loss by the insurance company XXXX XXXX XXXX XXXX XXXX my policy number is XXXX XXXX XXXX and XXXX XXXX effective XX/XX/XXXX XXXX XXXX XXXX and then it's still on my credit report showing 120 days late the car got paid off in XXXX due to the insurance claim in XXXX and all they did on my credit report is switch it from XXXX XXXX which the car and contract is under and they switched it to XXXX XXXX III to still receive payments from me it should not be on my credit report at all that would make it identity theft and they sent me a check book for XXXX I believe XXXX to make payments for a car that's been deemed a total loss by insurance through credit acceptance corp and I have all evidence as facts and it's been on my credit report holding me back from other things

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 95205

Submitted Via: Web

Date Sent: 2022-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 5982484

Date Received: 2022-09-14

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: In the process of me moving i lost personal documents amongst other things in end of 2019 due to the current pandemic a lot of things i was forced to leave behind i lost all my Socials i.d Birth Certifiates in that process i put in an order online due for new i.d socials and birth certificates due to offices being closed and to renew my adress for social securtity to send out new everything they sent them all to my old adress listed even though i updated my current adress the mail box to my old adress had been broken into also so any one could have gotten a hold of my information and i dont understand how this mistake can be made i didnt really know much about credit until i received those letters in the mail and decided to actually check my credit and i have multiple inquiries from unauthorized credit users trying to receive an auto loan in my name to know someone was able to actually obtain an auto loan in my name is completely discouraging and i am baffled by this new found information Now i am left to deal with a car loan on my credit report that isn't mine So im not sure if this information possibly belongs to someone else but it is completely not mine at and I've tried everything i could possible to get this inaccurate information removed

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: CA

Zip: 94609

Submitted Via: Web

Date Sent: 2022-09-14

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.