CREDIT ACCEPTANCE CORPORATION


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"Products" offered by CREDIT ACCEPTANCE CORPORATION with at least one, but usually more complaints:

Bank account or service - Other bank product/service
Checking or savings account - Checking account
Consumer Loan - Installment loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - Store credit card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical debt
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt or credit management - Credit repair services
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Virtual currency
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Title loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 6661301

Date Received: 2023-03-07

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, Has violated my rights. 15 USC 1681 Section 602 States I Have right to privacy. 15 USC 1681 Section 604 A Section 2 : it also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account an open end consumer credit plan as late for purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: MD

Zip: 216XX

Submitted Via: Web

Date Sent: 2023-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6661286

Date Received: 2023-03-07

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: I cosigned for my brother to get a vehicle. The lending company we had to go through was Credit Acceptance. My brother stopped making payments and put the truck in repossession. They keep reporting late payments on my credit report. I've given them 3 locations for where the truck is and they still have not repossessed the vehicle. I was told that I can't hire someone to repossess the vehicle but yet I'm still responsible for the loan. My credit is getting trashed every month and I have no legal recourse for turning the vehicle in. I tried to do a voluntary surrender and Credit Acceptance said that my brother has to consent to that as well. Even with the truck up for repossession. I've offered to pay half the loan if removed from the loan contract and repair my credit. I was told that's not an option either. I'm nowhere on the bill of sale, title or registration but being wrecked credit wise with no way to fix this. I seriously need help with this or directed towards an attorney that can help

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AR

Zip: 721XX

Submitted Via: Web

Date Sent: 2023-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6660602

Date Received: 2023-03-07

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with fair credit report act XXXX account XXXX has violation my right 15 usc 1681 section 602 I have the right to privacy 15 usc 1681 section 604 a section 2 it's also states a consumer report agency can't furnish an account without my written instructions 15 usc 1666B : A credit may not treata payment on a credit card account under an open end consumer credit plan alate for purpose

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: NC

Zip: 28311

Submitted Via: Web

Date Sent: 2023-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6659889

Date Received: 2023-03-07

Issue: Incorrect information on your report

Subissue: Account status incorrect

Consumer Complaint: XXXX XXXX - sold my car for a low price to an outside party. I still had over {$3000.00} worth of electronics in that car. They were suppose to close this account due to over the top Maitenance visits because the car had so many issues. On top of that. Every time the car broke down, I had to get it towed and paid out of pocket. XXXX XXXX was suppose to reimburse me for those tolls and did not fully pay me back. I asked over and over for someone to give me a call because I am owed money for those tolls. Credit Acceptance- still billing me and harassing me with phone calls after my truck was involved in an accident. I was not in the vehicle when this happen. The insurance company XXXX declared the truck as a Total lost. Now I can not get my truck registered again because it is now a total loss vehicle. I asked them to close this account because they did not accept the offer from XXXX for me to receive a check for my damages. They did not want to sign over the title because of my account status. The truck is not drivable and is parked due to tail end hit, and gas tank leaking fluid.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: PA

Zip: 19103

Submitted Via: Web

Date Sent: 2023-03-07

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6659397

Date Received: 2023-03-08

Issue: Written notification about debt

Subissue: Didn't receive notice of right to dispute

Consumer Complaint: 15 U.S.C 1681 section 602 A. States I have the right to privacy. 15 U.S.C 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions 15 U.S.C 1681c. ( a ) ( 5 ) Section States : no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. 15 U.S.C. 1681s-2 ( A ) ( 1 ) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 31705

Submitted Via: Web

Date Sent: 2023-04-04

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6658722

Date Received: 2023-03-08

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: In accordance with the fair credit Reporting act XXXX Account # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 795XX

Submitted Via: Web

Date Sent: 2023-03-08

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6656291

Date Received: 2023-03-06

Issue: Struggling to pay your loan

Subissue: Lender trying to repossess or disable the vehicle

Consumer Complaint: Credit Acceptance auto loan. I have tendered payment via U.C.C. 3-603 - 3-604 sent a Promissory Note via certified mail XXXX with instructions on full payment for discharge. The instrument has not been honored, nor returned according to law. They verbally or the phone say they dont not accept form of tender which is in direct violation of the discharge/ Dishonorable not operating in the spectrum of the truth and lending act. They are not transparent.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: GA

Zip: 30252

Submitted Via: Web

Date Sent: 2023-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6656287

Date Received: 2023-03-06

Issue: Getting a loan or lease

Subissue: Fraudulent loan

Consumer Complaint: I was affected by fraudulent and deceptive practices. 1. I was charged for a maintenance warranty service, which was added to the sales price. This illegally over capped my interest rate.. 2. The car dealer documented the wrong mileage on the service contract, causing the service plan to be void. No licensed mechanic would service the vehicle. Making repairs impossible. 3. I was charged excessive add-on fees. Due to Credit Acceptance plethora of lawsuits for fraud and deceptive practice against their consumers. I am giving Credit Acceptance a chance to correct this critical situation.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77407

Submitted Via: Web

Date Sent: 2023-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6655692

Date Received: 2023-03-06

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: According to the fair credit reporting act this creditor ; has violated my rights. Under 15 USC 1681 section 602 states I have the right to privacy. 15 USC 1681 section 604A section 2, it also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15 USC 1666B, a creditor may not treat a payment on a credit card account under an OPEN consumer credit plan, as late under any purpose.

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: AR

Zip: 724XX

Submitted Via: Web

Date Sent: 2023-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 6655091

Date Received: 2023-03-06

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Investigation took more than 30 days

Consumer Complaint: Credit Acceptance is reporting an inaccurate negative autoload on my credit reports that I have been disputing with them for quite some time. Credit Acceptance is verifying inconsistent and inaccurate information regarding this debt. This account is being verified that there is a monthly payment of {$0.00}, however there are multiple late payments reporting. How can they report this account late if there is no monthly payment due? They are also verifying inconsistent last payment and activity dates with each bureau. It is illegal for a consumer reporting agency to verify and report inaccurate information on a consumers report. Their inaccurate reporting has caused me to get denied and a lot of distress as I have been disputing this inaccurate account and I am not able to get any resolution when they are clearly in violation of the FCRA. I am demanding that this account is deleted from my reports now!

Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response

State: TX

Zip: 77459

Submitted Via: Web

Date Sent: 2023-03-06

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.