Date Received: 2022-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the morning of XX/XX/2022, my cell phone services was mysteriously turn off. I called my cell phone service provider and was told that there was a glitch in their systems. Moments later I tried to log into my bank accounts, emails and stock accounts. The only account that I was unable to log into was Coinbase App. For some reason I was lock out. Later that night I tried again to gain access to my Coinbase App account and I receive a message on the Coinbase App saying I had to wait 24 hours to sign back in to change my password. After waiting 24 hrs and receiving an email from Coinbase about my account recovery I notice that there was over 100 other emails from Coinbase stating that I sold and transferred almost {$16000.00} of Crypto from an Coinbase Pro account. Problem is I never had a Coinbase Pro account. I reach out to a representative at Coinbase around XXXX XXXX on XX/XX/2022 to try and resolve the issues. I was assign case # XXXX and was told to complete an identity verification process, which will take another 48 hrs to to be verified. Tired and stress I waited to the next morning to complete the verification process. Not shortly after I recieved an email stating they was unable to verify my identity. I call Coinbase again in regard to my id and the fraudulent transfers on my account. I recieved and email from Coinbase stating that an hacker had access to my password, XXXX XXXX security codes and my email via a hyperlink sent from Coinbase. On XX/XX/2022 I received an email from Coinbase stating my account recovery was successful and I was able to sign into my Coinbase account. On XX/XX/XXXX, I spoke to another Coinbase Rep and ask how was my crypto transfer from a Coinbase Pro account and which I dont have. This representative seem to be helpful but somehow our phones connection was disconnected. Shortly right after, I recieved an email with case # XXXX stating our phones was disconnected. I immediately call right back and was transfer to another rep. And again our phone connection was disconnect. Also recieved and email with case # XXXX stating our phones was disconnected. Seem odd to me that our phone connection was being disconnected. I called Coinbase a couple of more times to try to resolve this issue and all they keep saying is that once crypto crosses over a block chain there is nothing that they can do. I have been told by at least 2-3 Coinbase representatives that they see that I do not have a Coinbase Pro account. And one representative ask me how did I know the my crypto was transfer from an Pro account. I told the rep again about the emails. This has been a very stressful time for me dealing with Coinbase. It is not a coincidence that my phone services was turn off the same day and time my Coinbase account was hack. This statement is true to the best of my knowledge, as I was very stress at the time trying to remember the order that these events toke place was hard.
Company Response:
State: CA
Zip: 95363
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I'm being inundated with emails from a company named Coinbase regarding an account I allegedly have with them. Please understand that I have no account with this company. While I have unsuccessfully attempted to contact the company in order to inform them of this fact. It is impossible to reach them. Evidently whoever has this account lives in XXXX, and is fraudulently using my email. Please help me inform Coinbase that they are evidently being defrauded. Thanks.
Company Response:
State: FL
Zip: 33024
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-06
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I had a card fraudulently opened in my name by Coinbase. I called and was told that Coinbase has no phone support for their credit card so they have to email me. They emailed me and said that it looks like my info got hacked, heres how I can change my password, username, etc. that is absolutely not what happened. As I explained to them, I received a Coinbase card I never requested. They did not confirm any of the card info and it is still opened, yet they will no longer respond to me by email and continue to tell me by phone they have no phone customer service for cards. Such a headache!
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2022-06-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Summary : A clearly fraudulent charge was made to my Coinbase XXXX card for {$700.00}. Coinbase support was immediately informed of the charges, but failed to prevent the transaction from completing. A dispute was filed with Coinbase, but after weeks, the fraud team closed the claim without reversing the charge. The funds have been taken from my account without my consent, and Coinbase has left me with no further way to combat this fraud. -- -- Details : As a user of Coinbase ( www.coinbase.com ), I signed up for a Coinbase Card in XX/XX/XXXX. This is a XXXX debit card issued by XXXX which uses various currencies in a Coinbase account to fund the debit card payments. After using the card without issue for many months, I experienced a pair of fraudulent charges on XX/XX/XXXX ( screen shots attached ). My card was still in my possession at the time. Charge # 1 : {$5.00} to " XXXX XXXX XXXX '' on XX/XX/XXXX at XXXX AM ( this charge was later declined ) Charge # 2 : {$700.00} to " XXXX XXXX '' on XX/XX/XXXX at XXXX AM ( this charge originally showed as {$710.00} ) Hours later, when I first noticed these charges, I contacted Coinbase via their website to report the fraudulent attempt. I also followed up by calling the customer service number listed on the website. On the phone ( XXXX AM, XX/XX/XXXX ), the Coinbase card representative indicated that nothing could be done as the charge was " still pending ''. I locked the card per his advice, and was left hoping that both fraudulent charges would be declined in due time. On XX/XX/XXXX, I received an email ( attached ), which reiterated that the transaction was still pending and that nothing more could be done. He also indicated that my card would be deactivated at that time. On XX/XX/XXXX, a second charge by XXXX XXXX was attempted, but it was declined since the card was locked. The original charge for {$710.00} was still pending. On XX/XX/XXXX, I replied via email that a charge for {$700.00} from XXXX XXXX had completed. I also followed up via phone on XX/XX/XXXX. The phone representative indicated that a dispute would be opened with a fraud specialist, and I should wait for an email from that team. On XX/XX/XXXX, I received indication via email that the Coinbase Card US support specialist was looking into the case ( see attached email ), and that I would receive a follow-up via email. By XX/XX/XXXX, I had received no follow-up, so I requested an update via email reply. Within five hours, I received a reply that my fraud dispute was rejected as invalid and that Coinbase would be closing my claim. I now have no recourse to fight this fraudulent charge within Coinbase, and my account is missing the {$700.00} which was taken without my consent. -- -- Notes : Repeated fraudulent charges from XXXX XXXX to other Coinbase Card holders have been reported online. 1XXXX XXXX XXXX XXXXCoinBaseXXXX/ 2. XXXX XXXX XXXX/CoinBase/XXXX 3. XXXX XXXX XXXX/CoinBase/XXXX 4. XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: VA
Zip: 20110
Submitted Via: Web
Date Sent: 2022-06-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: https : //www.coinbasedapp.net/dapp/ # / In cionbase dapp, they charged me {$100000.00} to do investment. I earned {$370000.00}. When I withdraw my money, they didnt let me do that.
Company Response:
State: TX
Zip: 75248
Submitted Via: Web
Date Sent: 2022-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-02
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: On XX/XX/2022 I made a transfer from my XXXX wallet to Coinbase account for XXXX XXXX which was valued at XXXX XXXX which is XXXX XXXX. The transfer went into the Coinbase main account and not my personal Coinbase account. I contacted Coinbase customer service to resolve the issue with my transfer. Coinbase customer service is the worst. I opened multiple tickets ; XXXX on XX/XX/2022 via chat, yet there was no resolve. I made countless phone calls and opened the following tickets to try and resolve the issue, tickets ; XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX. Coinbase kept my XXXX XXXX for almost 2 months. On XX/XX/2022, Coinbase transfered the incorrect value into my account. Coinbase transfered {$12.00} worth of XXXX value at XXXX per XXXX. I have contacted customer service about this issue with proof and they are ignoring the issue. I was not given the correct value. I did not make the transfer on XX/XX/2022, I made the transfer on XX/XX/2022. Coinbase kept my XXXX XXXX for almost 2 months. Then i'm given the lowest value of XXXX? This is unethical and unacceptable.I gave Coinbase plenty of time yet the transfer amount does not reflect the accurate value when the original transfer was made on XX/XX/2022. I want the correct value of XXXX per XXXX which is {$23.00} that was made on XX/XX/2022. The value at the time of the transfer was {$23.00} at the time, this is what I expect. The cash value of the transfer was {$23.00} on XX/XX/2022. I'm looking for the value of the transfer on XX/XX/2022, which was XXXX per XXXX at the time. The hash of the original transfer is proved below. The transfer was done on XX/XX/2022. https : XXXX Other transfers where made on the same day and time. The value at that time is XXXX per XXXX. Coinbase owes me {$11.00} worth of XXXX. I opened multiple tickets with no resolve. This is the worst customer service experience. I submitted all the proof that this transfer happened on XX/XX/2022 and the correct amount is {$23.00} in XXXX. I want the correct value at the time of the transfer which was XXXX XXXX which equals to {$23.00} at the time. The transfer was done on XX/XX/2022 and the XXXX value was XXXX which had a total value of {$23.00}. I want the remaining balance of {$11.00} worth of XXXX.
Company Response:
State: CA
Zip: 90061
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Other transaction problem
Subissue:
Consumer Complaint: I've been using Coinbase.com and their app for over 3.5 years now all in the same way of purchasing XXXX when I get paid or have extra income and then will deposit into my traditional checking account. Last night -- XX/XX/31 -- I received an email via coinbase that my photo ID had been approved but I never submitted it outside of when I needed to reauthenticate my account over a year ago and when I first signed up. From here, seconds later, I received " notice of account closure '' but they won't tell me why -- and if you look online this has been happening nonstop to many members who have been using the platform for years.
Company Response:
State: CA
Zip: 90815
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I collect my salary under the XXXX platform, 3 months ago I made a transfer to Coinbase to buy XXXX, make transactions and then withdraw my money to another account. This month XX/XX/2022 the company informs me that my account has remained restricted and does not let me operate, it does not give me any warning or excuse as to why they made this decision. When I contact Coinbase support, they don't give me an answer, they just tell me that they don't support the country I'm in ( XXXX ), but until last month, I could operate normally. So, they have withheld my money, saying that I can only convert it within the platform, but not take it out.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2022, I made the mistake of not bridging the original transaction, because of my newness to this industry. I have sent {$18000.00} to the hash address at XXXX in coinbase. This was a mistake obviously and the transaction shows my funds just sitting there but not in coinbase. I filed a Case # XXXX to Coinbase to access help to make my funds available on my coinbase account, through the XXXX coin using that particular coins transaction hash ( address ) to accomplish this transfer. I was told that coinbase couldn't find my transaction hash on XXXX, and rightfully so, because this wasn't done on XXXX, but was done on XXXX., this is a XXXX transaction whereby I made apparently made 2 mistakes by not bridging my XXXX coin funds from XXXX ( XXXX XXXX ) to XXXX blockchain, through XXXX a ( XXXX XXXX ) exchange and by mistake, ( DUE TO POOR DISCLOSURE ) approved my transaction, that shouldn't have been permissible to go through, to XXXX XXXX transaction hash address. -- Mistake # 1 I tried sending my XXXX XXXX to my XXXX XXXX hash address ( obviously not the correct way ) according to XXXX wallet, who still allows you to continue with your transaction, even though it's going to not work. Mistake # 2 I didn't Bridge to XXXX XXXX as they call Exchanges like Coinbase and XXXX XXXX XXXX. This creates the need for a bridge ; which, is not explained very well XXXX XXXX the XXXX XXXX XXXX site. I thought I was doing this correctly AND HAD NO POP-UPS TO STOP MY ACTIONS, only to find out I didn't and now have over {$18000.00} trapped in Cyberspace, that I can not access. THE URL BELOW IS THE LEDGER OF MY TRANSACTION SHOWING MY MONEY JUST SITTING THERE UNABLE TO BE ACCESSED : https : XXXX
Company Response:
State: CA
Zip: 919XX
Submitted Via: Web
Date Sent: 2022-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I need to close my account, for that I must have it at zero, but they won't let me withdraw the amount from it due to an internal restriction
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A