Date Received: 2022-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: the coinbase wallet does not want to give me my money and I can not pay any of my bills without confirming that my XXXX son asks me every day if they already gave me the money to buy XXXX it is incredible that a great country such as the United States is happening these things and also that the institutions look the other way when people claim their rights when I arrived in this country I thought I had arrived in a free country with laws but after 7 years I understood that I asked for refuge in the wrong place where it is supposed people have freedom and respect there are only laws but not justice this is one of the many times where I claim my rights and I receive the response of someone who tells you we can't do anything where are the laws where is the respect where is it?
Company Response:
State: NE
Zip: 680XX
Submitted Via: Web
Date Sent: 2022-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/2022 got a notification someone was trying to transfer out XXXX XXXX. Also that same time i was using my cell phone and XXXX let XXXX XXXX take my workable cell phone right from under me when I was using it. Giving the hacker full access to evevything on my phone like they were me. At the same time someone hacked my Coinbase account and had access to all. I called Coinbase ASAP and they locked the account down and elevated it to another department. During that time they took all my XXXX from XXXX even though this XXXX is not supposed to be sold or moved. They moved all this to a CoinbasePro account and Coinbase would not help me get it back. I am uprotected. I have called Coinbase multiple times and get a different answer. My account has been locked and under review since XX/XX/XXXX. With each call they tell me its again been escalded and no resolution. Called XXXX and talked to XXXX different people they each told me there is nothing they can do for a block chain transfer and my {$7500.00} will never be recovered. Even thoough it was stolen for me. I never answered a phishing email or notification regarding this. The hackers stole XXXX in increments of XXXX shares so Coinbase would not be responsible for a lower limit trade and would not alert. Not I have to pay taxes on this stolen amount. XXXX and Coinbase are at fault here. They took my entire XRP. I dont have retirement and was trying to have this for something to work towards. Both are not taking this serious. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response:
State: WI
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Around XX/XX/2022 to about the XXXX of XX/XX/2022. I had made transfers from my bank account to Coinbase in order to fund the scammer named XXXX XXXX XXXX / XXXX XXXX XXXX. I tried to withdraw my money but was unable, they kept telling me that I need to pay taxes and give them more money in order to withdraw the funds that were already there but every time I did that they asked for more and i was never able to take my money back. I lost an equivalent of XXXX USD.
Company Response:
State: FL
Zip: 33145
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I met someone named " XXXX '' on XXXX who scammed me over $ XXXX using a fake crypto currency trading platform, XXXX XXXX. After we matched on XXXX, a week after, we chatted everyday on chatting app, XXXX. After about 1 month, " XXXX '' started mentioning cryptocurrency. He said he has done research over the years and has figured out a reliable strategy that can predict price of bitcoin would be higher or lower within a certain window of time. He mentioned a crypto currency trading platform app where he has made stable profit over the last 2 years. The way it works is the trading platform sets up a " warehouse '' or wallet for you. You deposit money from your bank to Coinbase, purchase the crypto currency from Coinbase ( e.g. BTC or ETH ) then send the crypto currency to your XXXX XXXX address ( there is separate address for each type of currency - same as Coinbase ). There is a dedicate customer sales rep that you can contact over XXXX. They will confirm and approve the deposit and once it is approved, you can see the funds in your XXXX XXXX balance. The trades execute in 3 different bands : XXXX ( {$2500.00} min balance ), XXXX ( $ XXXX min balance ), XXXX ( $ XXXX min balance ). S is seconds => so 90S means it will take 90S for trade to execute. Longer times he said yields more reliable profits because prices stabilize and more likely to predict trend. For trades, XXXX would " study the trends '' and monitor " nodes '' in the network over a few days and put together a " plan '' for the trades for a specific day. He would let me know ahead of time around what day we would execute trades. Once trading starts, he would tell me over to buy BTC either long or short at a very specific time and with specific amount ( e.g. XXXX XXXX XXXX XXXX XXXX XXXXXXXX '' -> Buy BTC XXXX at 90S band with amount XXXX USD ). Our first trade happened on XX/XX/2022. I wired {$2500.00} to Coinbase and purchase BTC and sent it to my XXXX XXXX address and contacted customer service to approve and confirm deposit. That evening, i made ~ $ XXXX. He asked for screenshot of each trade and the final balance ( so " he can plan next one properly '' ). He mentioned he is operating at the XXXX band, which has more profits ( he showed me screenshots and he was making 10x more with each trade ). He started telling me to add more capital so I too can start getting more profits. He also said, this way he only has to plan once since we would both be operating at same band. So I did another wire from my bank to Coinbase for $ XXXX and used same process as before to move to XXXX XXXX, except this time I used ETH instead of BTC ( because he said it has lower fees ). When it reached XXXX XXXX, due to crypto fees, my balance was under the minimum requirement of $ XXXX, so I then wired another $ XXXX using mobile wire from my bank to coinbase and again transferred ETH to my XXXX XXXX warehouse. Over time, he mentioned he has increased his capital to be able to operate at 180S and tried to convince me to try to increase my capital. I told him I don't have any money so he said we will slowly accumulate profits and build up my balance that way. During this time, he was convincing me to increase my capital because higher principal means higher profits and each of our trades showed that. Each time I increased my balance, I would make 2-3x more than last time. Still operating at XXXX band, I wired a total of $ XXXX over a period of time with his guidance on how much to increase. I funded by selling stocks I owned and also my savings. We would execute trades and by XX/XX/2022, my XXXX balance was $ XXXX. I asked about withdrawing, but he mentioned that we have another upcoming operation and I should avoid having to pay wire fees + crypto fees again. So I left it there. By XXXX, he started mentioning about a " big operation '' where we can double our current balance but only on the $ XXXX band. He tried very hard to convince me and that I can travel and retire because I would double my money. Although I didn't have anymore money, I sold my RSUs from my company and sold a few of stocks I had left and made the extra $ XXXX need on Fri, XX/XX/XXXX. He said big operation will be either Sunday or Monday. On Sunday evening, we executed trades and by the end, total balance in XXXX was indeed $ XXXX. The next day, we discussed about withdrawals. I told him I would first wire a smaller amount $ XXXX just to make sure no issues. He assured me that he has done this in the past and withdrew $ XXXX without any issues. He had $ XXXX in his XXXX balance and did the same. So i cancelled my withdrawal request ( customer service rep gladly cancelled ). I submitted a new request for entire balance. The next day, customer service rep told me that in order to receive the funds, the IRS requires a pre-payment of 22 % of profits, which the system showed as $ XXXX. My tax payment was $ XXXX. They also said that they couldn't deduct from my current funds due to regulations and I would need to pay by XX/XX/XXXX or there will be a 3 % penalty. I asked if I only withdrew amount i deposited, if tax is needed and they said no. So i requested to cancel my withdrawal but this time, customer service rep mentioned that it has been finalized and submitted to IRS and there is no way to retract. At this point, I realized I've been scammed. However, I am keeping communications with " XXXX '' on XXXX app so I can try to at least get him arrested if anything. He told me he had $ XXXX that he can borrow from my sister and is asking his friends for help so he can help pay my tax. However, I would need to find the rest. I asked how come he didn't mention the tax and he said he was so busy with work he forgot and that he feels terrible. I told him I feel like I've been scammed and that I had no way of paying the rest. He asked if I had any other stocks to sell and if not maybe take out loans. This confirmed to me that he was definitely part of this nasty scam and that he is truly heartless. He wanted to take more after everything. I am still in contact with him and pretending that I will hurt myself if i dont get my money back to see if I can get a glimmer of pity and he will give some money back to me. I have also also contacted XXXX regarding him and have submitted complaint with FTC. The site is still up so I also researched the domain and reported the domain for abuse. After this, I started noticing that the deposit addressed changed for the last large transaction : ETH address for last ( XXXX transaction ) : XXXX ETH address used for all other transactions : XXXX When looking at the blockchain records for the last transactions, one of the transactions ' sender ( XXXX ) shows a significant number of transactions totaling XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CA
Zip: 95051
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have been a coinbase client for multiple years with no issues at all. My account is fully verified with my ID and I already have my bank account/s linked to coinbase. I have done many deposits, withdrawals, and transaction on coinbase with no issues at all. On XX/XX/2022, almost 2 months ago, I received an email saying that my account is restricted and being reviewed and I cant use it at all. This was out of the blue. I havent used this account much at all, and around the time Coinbase froze my account I wasnt actively using it at all. I contacted Coinbase a couple days later through chat and I was told to re-upload my ID and update any information, which I did. I waited a couple weeks but nothing happened. I contacted coinbase again and I was told to do the same thing and wait. It has been almost 2 months now! I have asked for a reason for the freeze on the account and no reason if provided. I asked to close the account and get my money back and I was told that this is not possible. I believe there might be some discrimination against me in this situation as theres absolutely nothing that I can think of that would cause my account to be frozen, and have them take over 2 months to look into this! Im asking for a clarification from coinbase, I want my account to be unrestricted and I want to get my money back. Thank you
Company Response:
State: OR
Zip: 972XX
Submitted Via: Web
Date Sent: 2022-05-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: Since XXXX XXXX I have been having problems with my coinbase account and throughout the correspondence, it has been a really daunting experience since as of XX/XX/XXXX, I am speaking to people in another country who have English barriers and unprofessional. I opened my account up in XXXX with XXXX. In XXXX, I opened up another account with XXXX and I saw while in that account that there was {$100.00} invested but I couldn't do anything with it as it just sat there as a reference to my XXXX account while again, I was using my XXXX account. Since I have corresponded with the company to no avail. I get the feeling that it is a game to them playing with other peoples money and saying things one day and refuting them the next day to tire you out so that you may lose interest in your portfolios. The phone number on my account is : XXXX, as the XXXX is supposed to reveal my information that I uploaded : my identification card, my banking information, and all relevant correspondence their cyber security is not appropriate, as anyone in the news since can steal anytime out of your portfolios and Coinbase says that they are not responsible.
Company Response:
State: FL
Zip: 33781
Submitted Via: Web
Date Sent: 2022-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been scammed by someone online. This scammer started by contacting me via XXXX, making me believed that she ( female base on the profile photo ) had the wrong contact info. Then she asked me to add her using telegram ( she provided me the XXXX contact ). We started talking in XXXX XXXX, and she introduced me to cryptocurrency short-term trading. She told me is it part of Coinbase and is safe to invest ( XXXX largest crypto trading site ). She said the winning success is 80 % and will walked me through the entire process if I am interested. So, I decided to try by investing {$400.00} USD. The short-term trading platform URL is XXXX and was accessed via Coinbase Wallet . Ive never invest/traded cryptocurrency in my life, so she basically told me what to do. I followed exactly what she told me what to do ( I.e., enter qty, time interval, and either purchase long or short ). On the first trading session, I made $ XXXX XXXX and she made me feel how easy it is to make profits from short-term crypto trading. After the first trade session, she asked me to deposit more money to make more profits. So, I listened to her advice and put in another XXXX XXXX, then I made XXXX XXXX profits on the second trade session. Then she insisted me to deposit more and of course I did. I invested another XXXX USDT. I made XXXX XXXX profits on the XXXX trade session. These first XXXX trades were trading with the XXXX time interval ( she called it XXXX node ), which the paid out is 40 % profits. At this point, my total account assess is XXXX XXXX. Then she mention there will be a 60 % profits paid out for XXXX node. She said to participate, I will need to have at least XXXX XXXX total assess in the account. So she insisted me to make more deposit, which I did for another XXXX XXXX to bring the balance up to XXXX XXXX Of course, at the end of the trade, I made XXXX XXXX. So my total assess is over XXXX XXXX Then she mentioned there will be a super node coming up. This XXXX node paid out is 100 %. She said to participate in this, I would need to have at least XXXX XXXX in the account to participate. She explained the longer the time interval, there will be a lots of uncertainties. Therefore, we need to invest big to stabilize the trade. She said, this XXXX will probably bring me profits of XXXX USDT ( XXXX ). Of course, I listened to her advice and put in another XXXX XXXX to bring the account to XXXX as required. At the end of the XXXX trade, I made XXXX XXXX. So, my account total assess is now at XXXX XXXX. FYIat the end of every trade, she shared her profits with me. My profits are about XXXX less when compared to her, because her investments are much bigger. This is what she used to lure me to deposit more and money every time. She also walked me through the money withdraw process. I was able to withdraw the money ( XXXX XXXX ) when I tried it out. So after the XXXX trade, I decided to withdraw XXXX XXXX. After I submitted a withdraw, I got a txt via Telegram from her said that I need to keep the XXXX in the account for the next trading node. I was surprised when I got the txt from her, because I did not tell her anything about the withdrawal. So I started to suspect this whole thing is a setup. I waited a day, but the request still in review status. I decided to contact the online service ( via txt ) within the trading platform. The rep told me that I need to complete the advance authentication in order to move the money. The rep said to complete this process, I will need to deposit XXXX to verify myself, which it doesnt make any sense ( I have deposit over XXXX ). So I started to reason with the rep, and the response I got from the rep was this is the platform rule. After finished reasoning with the rep, I received a message from Coinbase Service and the email basically told me to finish the advance authentication. I decided to contact coinbase, since I have been told by the scammer this is part of coinbase. Coinbase said they are not affiliated with the XXXX and locked my account for security reason. At this point, I am 99 % sure this is a scam. So, I contacted the scammer whom lure me into this. She told she has to go through this process as well and she insisted me to complete the process. I refused to follow her advice this time, because its so obvious that she is part of this, and I was setup by her. Of course she denied everything when I confronted her. FYII found out that I have been scammed about a week ago.
Company Response:
State: CA
Zip: 95762
Submitted Via: Web
Date Sent: 2022-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/1798 Basic Attention Token and XXXX Bitcoin disappeared from my Coinbase account with no record of any such transactions. This amounts to over {$2000.00} lost by the company. I have tried calling them over 10 times, and the only people they let me talk to are low level customer service reps who barely speak English that have no idea what is going on, and they refuse to transfer me to anyone who could help. I have tried emailing them numerous times and I have only ever received automated emails in response.
Company Response:
State: FL
Zip: 339XX
Submitted Via: Web
Date Sent: 2022-05-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-14
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: since XXXX I have an account in coibase and coinbase wallet I changed my phone number in XXXX and when I want to change to the new one it asks me to identify myself with a passport but I have expired and I can't enter. and the coinbase wallet asks me for 12 phrases that I don't have and I can't entern please help
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I, XXXX XXXX am the injured party from fraud. This has to do with Coinbase and the Coinbase XXXX XXXX. For context, i have NEVER used this Coinbase card before. I got it in just case I ever decided to use, I NEVER lost or misplaced the card in which was secured within my household. On XX/XX/XXXX, XXXX AM - XXXX AM Central XXXX time, while I was asleep there were nearly XXXX attempts to use my Coinbase Card. XXXX of these XXXX attempts were successful. {$2500.00} USD was issued to this organization from my debit card. To enable the payment collateral my various crypto assets within Coinbase were converted to XXXX ( XXXX ) and forced a trigger sale of my crypto assets during a market crash in which I suffered significant losses against my intentions. payments were successfully transferred to foreign organization within ( the country ) Georgia, company named XXXX XXXX XXXX. I have evidence of everything, from pictures to logs. I was down around XXXX percent in total as well, so In reality, the assets that I bought totaled over {$5000.00} USD. I did not AUTHORIZE ANY OF THESE transactions. Upon the breach when I woke up in the morning I immediately contacted Coinbase and froze the debit card, and attempted to stop payment on the transactions but was told payment went out and can not be retrieved and is irreversible. Coinbase has been of little to no help, each time I get into an online chat, or talk with them on the phone I get directed to someone else who offers no resolution. One told me nothing we can do go contact the police, another said we may take up to 90 days in which you at best would be reimbursed just XXXX dollars. These funds are unrecoverable. This makes no sense as it was a COINBASE ISSUED DEBIT CARD that was breached, not due to my negligence as I was completely asleep when these countless attempts occurred. Once again, I have pictures and logs to prove this all. I am very hurt by this, I am only a XXXX XXXX XXXX college student, and I was Investing to hopefully develop enough funds to use as a house down payment in the far future. Now thats all been wiped away from me, for no reason and its broken my mental state and spirits. Any reputable organization or bank would immediately take action and promise restitution and should have some type of liability insurance or protection. In my case my losses were XXXX fold. The XXXX payouts and the huge capital loss in forced asset conversion to cover the transaction. Coinbase has time stamps and logs and my various crypto assets that were forced to convert those coin shares must be reinstated. There are XXXX entities involved and a weak link occurred within at least XXXX. The core Coinbase company, the servicing XXXX and the XXXX payment processing center who all work together. I have set it XXXX factor authentication to access my Coinbase Account and my XXXX XXXX has a XXXX digit PIN number, my full name, expiration date including month and year and a XXXX digit XXXX XXXX. For someone to be able to use my debit card with an electronic transaction they would need to have details of this card. Other people online have complained about unauthorized purchases in their Coinbase issued debit cards as well. I strongly suspect an internal breach of security occurred somewhere within the organization by a hack or theft and sold within the XXXX market. I want what is just and fair. Coinbase is at least a XXXX XXXX dollar company that charges high transaction fees which promises the best security. Please assist me I have full documentation and so does Coinbase, it is an obvious case of fraud and due to no fault of mine.
Company Response:
State: WI
Zip: 531XX
Submitted Via: Web
Date Sent: 2022-05-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A