Date Received: 2022-06-12
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: This complaint is a complaint in accordance with the Securities Exchange Commission ( SEC ), Federal Trade Commission and other Financial Service Industry and Regulations. When anyone is conducting any business in dealing with exchanging and transferring funds across United States Terrorities and Foregin Terrorities they are supposed to be licensed in currency trading and should be able to produce such license to anyone upon request at a moment notice. They too should have Errors and Ommission Insurance in place as well as other Property and Casualty Insurance such as Professional Liablity Insurance in place. In nature to this detail complaint I am submitting before the Security Exchange Commission ( SEC ), Federal Trade Commission and Consumer Financial Protection Bureau I am submitting this complaint in good faith that everything in it and everything apart of it is legal, accurate, true and correct and should immeidate warrant an order filed and served upon Coinbase.com to produce their records requested and to order to Cease and Desist Operation until validation of paperwork, licenses and return of unauthorized funds are returned back to my XXXX XXXX XXXX, XXXX. account which Coinbase.com pulled without my authorization or consent to withdraw after serveral notices were attempted to cease and cancel any tranaction that they were responsible and liable for generating after my attempt to notify Coinbase.com of illegal events and activities that were going on using their platform. In nature to my complaint to Coinbase.com I too advised Coinbase.com to immediately contact the Federal Bureau of Investigation ( FBI ) at https : //complaint.ic3.gov/default.aspx #. If Coinbase.com failed to do so that should tell everyone that they did not want to and they fully was aware of the illegal event and activities. The date and time and the IP address that registered in the system does not lie now Coinbase.com must come forward and show up and show that both IP addresses in question are my IP addresses and must show that I never made any attempt to contact Coinbase.com or XXXX XXXX XXXX, XXXX in nature to the fraudlent event or activities. I turned over to Coinbase.com the perso name that represented Coinbase.com and assisted me in setting up such Coinbase 's account. Now further read the detail Notice of Intent to file a law suit against Coinbase.com if this matter is not rectified and settled within the timeframe this complaint is filed before the government agencies listed in the complaint. _____________________________________________________ XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, IL XXXX XX/XX/XXXX Coinbase.com Attn : Legal Department XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, CA XXXX Re : Notice Intent to Sue Letter Dear Coinbase.com Owner : This notice is a written communication before the Consumer Financial Protection Bureau and the Federal Trade Commission on the illegal events and activities that has been discussed and brought before everyone in regarding the fraudulent activities that has taken place over your site or server. I have written to you already on numerous times in regard to immediately returning my {$10000.00} that was sent to your site after my notification to you not to pull from my Bank Account with XXXX XXXX XXXX, XXXX. after suspecting criminal activity. It has now been noted and brought to your attention in all the right and proper ways and I too validated on the records in your statement that such transaction was unauthorized or not authorized. By your record you have a suspicious IP address that you know that is not my IP address and at that moment you should have immediately shut down the account and any transfer activities as I timely notified you of this in a timely manner. While filing this Consumer Financial Protection Bureau Complaint. I have requested that you produce and provide the following since you mentioned subpoena or getting a subpoena to get you to return whatever paperwork, records or funds from this event or matter. I have requested from you to turn over all legit financial service records such as licenses to operate in any money service business as well as your errors and omission insurance records. I am also requesting your corporate attorneys name address and phone number so that legal paperwork can be served to such agent of record address since you wish and failed to honor your own disclosure statement or record for the definition of fraud is clearly evident here. For your statement of the record does not match up with XXXX XXXX or XXXX XXXX your employees statements or records. For how such person can know so much about your business and for you to say on the record that I purchased some cryptocurrency when I have never purchased or invested in cryptocurrency. This along is FRAUD and should be immediately looked at and into by the Consumer Financial Protection Bureau, Federal Trade Commission, and a Circuit Court for XXXX XXXX in the State of Illinois. I have too requested that you immediately notify the Federal Bureau of Investigation ( FBI ) and file a IC3 complaint by now you should have filed such complaint and too should have such paperwork under Title 18, of the United States Code, Section 1001. You too should surrender such paperwork and surrender all the paperwork that you should have brought under your response to the Consumer Financial Protection Bureau Complaint as well as the attached Certification of Record that were sent to you by the Consumer Financial Protection Bureau. I am open and willing to consent to a JURY TRIAL since you mention subpoena to get information that I should not need a subpoena at this moment until you openly agree to a JURY TRIAL. This complaint is not the same as the complaint before, but it is a legit record showing my legal rights to attempt to reach you and to notify you through another government agency to attempt to get this matter resolved before having to take you into any court to enforce return of my funds in the amount of {$10000.00} that you are not entitled to. You disclosure talks about money laundering which you and your business is assisting in money laundering for there is not evidence showing that your business is not set up and established to prevent money laundering for if such is not correct then you too should know to whom these funds were transferred from my account to whoever account and where such funds were transferred through and from your system, you will have the full name of the person, address, phone number, and email address, etc. just like you have my name on file and in your system. Coinbase came to the Consumer financial Protection Bureau with a scam response and did not provide anything from the PROPER RECORDS that I uploaded on Consumer Financial Protection Bureaus site. ( See complaint file that is not the same but if such is the same then where are the records that you should be producing with your answer or response? ) Coinbase have came here and made two key comments to justify the immediate return of my {$10000.00} back to my XXXX XXXX XXXXXXXX, XXXX. Account. I asked Coinbase.com to produce their legal counsel of records and physical address to be professionally and legally served. As of this date Coinbase.com has not produce or provided anything but a bogus statement to mislead others. If I file a report or complaint of a Fraud or Scam, then the respondent should be responding back with certified proof evidence that such is not FRAUD or a Scam. Careful review the terms and definitions below on what is FRAUD and also understanding by the key definition below what is the definition of money laundering : wrongful or criminal deception intended to result in financial or personal gain. " he was convicted of fraud '' Similar : Fraudulence, sharp practice, cheating, swindling, trickery, artifice, deceit, deception, double-dealing, duplicity, treachery, chicanery, skulduggery, imposture, embezzlement, monkey business, funny business Crookedness, hanky-panky, shenanigans, flimflam, jiggery-pokery, monkeyshines, management, knavery, trick, cheat, hoax, subterfuge, stratagem, wile, ruse, swindle, racket, scam, con, con trick, rip-off, leg-pull, sting, gyp, kite, diddle, fiddle, swizzle, bunco, boondoggle, hustle, grift, rort a person or thing intended to deceive others, typically by unjustifiably claiming or being credited with accomplishments or qualities. " mediums exposed as tricksters and frauds '' Similar : Impostor, fake, sham, pretender, hoodwinker, masquerader, charlatan, quack, mountebank, swindler, fraudster, racketeer, cheat Money Laundering is as follows : XXXX the concealment of the origins of illegally obtained money, typically by means of transfers involving foreign banks or legitimate businesses. " he was convicted of money laundering and tax evasion '' In accordance with the Federal Bureau of Investigation : The Money Laundering Control Act of 1986 ( Public Law 99-570 ) is a United States Act of Congress that made money laundering, a federal crime. It was passed in 1986. It consists of two sections, 18 U.S.C. 1956 and 18 U.S.C. 1957. It for the first time in the United States criminalized money laundering. Section 1956 prohibits individuals from engaging in a financial transaction with proceeds that were generated from certain specific crimes, known as " specified unlawful activities '' ( SUAs ). Additionally, the law requires that an individual specifically intend in making the transaction to conceal the source, ownership or control of the funds. There is no minimum threshold of money, nor is there the requirement that the transaction succeed in actually disguising the money. Moreover, a " financial transaction '' has been broadly defined, and need not involve a financial institution, or even a business. Merely passing money from one person to another, so long as it is done with the intent to disguise the source, ownership, location or control of the money, has been deemed a financial transaction under the law. Section 1957 prohibits spending in excess of {$10000.00} derived from an SUA, regardless of whether the individual wishes to disguise it. This carries a lesser penalty than money laundering, and unlike the money laundering statute, requires that the money pass through a financial institution. [ 1 ] [ 2 ] Now, I need a consent to a JURY TRIAL document turned over to me so that we can get this matter or issue before a JURY TRIAL for that {$10000.00} that you unauthorized pulled from my XXXX XXXX XXXX, XXXX. is still my funds in which you have failed to honor the respect of the banking industry or financial service industry to return such funds back to the rightful owner which is me ( XXXX XXXX ). Sincerely, XXXX XXXX Fraud Victim Enclosures : Records Certification Notice CC : Federal Trade Commission XXXX XXXX XXXX XXXX # XXXX, XXXX, IL XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX Washington, DC XXXX Securities Exchange Commission XXXX XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX XXXX, XXXX, IL XXXX Phone : ( XXXX ) XXXX _______________________________________________________ This is not a duplicate complaint but a complaint to validate our records of facts that this financial service merchant does not follow or abbey by his or her own business policies. We need all the official records as noted in the complaint that is sent to the Merchant called Coinbase.com fully read the information below : If we suspect the transaction involves ( or has a high risk of involvement in ) money laundering, terrorist financing, fraud, or any other type of financial crime ; in response to a subpoena, court order, or other government order ; if we reasonably suspect that the transaction is erroneous ; or if Coinbase suspects the transaction relates to Prohibited Use or a Prohibited Business as set forth below. In such instances, Coinbase will reverse the transaction and we are under no obligation to allow you to reinstate a purchase or sale order at the same price or on the same terms as the canceled transaction. To Whom This May Concern : Coinbase has not produced anything to validate its statements or claims but wishes to continue to filibuster this public complaint before the Consumer Financial Protection Bureau. Coinbase still has not produced such a legal license or certification as I have a right to see and have for my records. Coinbase makes such claim that I purchase some cryptocurrencies produce the receipt of purchase where I made such purchase. Coinbase refused and danced around to the issues of the IP Address in question and in issues. Coinbase refused to submit any documentation of proof showing that such representative did not or does not work with Coinbase.com. If such a person does not work with Coinbase.com or has never been affiliated with Coinbase.com then this is an official and legal matter of FRAUD. When Coinbase.com has to come into a court of law to prove. If such is FRAUD then Coinbase.com is responsible for the funds that they had pulled from my checking account after telling them not to pull from my checking account. Coinbase should have a better system set up and established to prevent any unauthorized transaction from anyone 's account. Whatever method you have set in place you should know where the funds are going, and to which account such funds are going after having them fully verify themselves as a sender or a receiver. How can you have a business that is set up in accordance with the Federal Trade Commission ( FTC ) 's rules, regulations, policies, procedures, and applicable laws to prevent money laundering and you can explain to any law enforcement or any official or legal government agency where such funds are going and into who account such funds are going into. You are assisting in the illegal event and illegal activities because somewhere and somehow you received a payment in some form or another and I am not the person or party that you are going to think that I am just going to allow you to get away with this scam. This is a SCAM and Coinbase.com is a SCAM supporting business. When you noticed such an alert triggered Coinbase.com should have shut it down and locked the consumer account and pick up the phone and directly made such communication contact with the consumer. Coinbase.com needs to be shown to the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Federal Bureau of Investigation that such were performed. If Coinbase.com can not show measures or attempts to prevent FRAUD or illegal sign-in detection then Coinbase.com is fully liable for these funds that are mysteriously missing or transmitted out of this account without my knowledge, approval, or consent. It is just that simple. Now since Coinbase.com mentioned court and legal actions such as a subpoena. But still does not open and legally consent to a jury trial if legal court action is to result from this. I want paperwork officially and legally sign in advance that you are consenting to a JURY TRAIL to prove your case that this is not FRAUD. I need a physical address and not some po box for you should know that no legal service can not be perfected upon a po box . If you're required to be my physical address from your service, then I too should be entitled to get your physical address for proper service. We don't want any issues or hang up in not something being done in accordance with a Sheriff Department legal service when such paperwork served must be under a sworn affidavit by someone able to serve such legal documents. What you have done is not my issue or mistake it is your issue or mistake for I don't purchase cryptocurrency and I am not interested in purchasing such and never have been interested in purchasing such. So let 's please get that corrected for the records. Once you claim and said that I participated in cryptocurrency you made an untruthful statement which is FRAUD. You have the paperwork from the Federal Bureau of Investigation telling you exactly what to do and it is very strange that even to this date, you have not attempted to do anything. As well, as I have to file an IC3 Report then so should you for everything to equally match up in the Federal Bureau of Investigation 's database. The Consumer Financial Protection Bureau should know that I am correct and XXXX XXXX XXXX, XXXX. has proof that you carried out an unauthorized transaction and even it is printed in your communication of record that such as unauthorized but now you wish to try to claim that such was authorized and authorized by me which validate FRAUD. I encourage you to come clean and come correct for I have done everything that I was supposed to do from all legal aspects and to make people aware that this cryptocurrency claims, or business is an undercover scam and such should not exist or should have never been approved by whoever approved such. But you want to come into the Consumer Financial Protection Bureau and make such a claim that I am a cryptocurrency consumer when I am not. In closing, we need official and legal records from you showing that such date and time when such business was established and the legal corporation paperwork outlining what this kind of business is supposed to do for the people for which you are doing business. There is paperwork that should be to support my request. I need everything legal, accurate, and correct for law purposes and court purposes for we don't need any further issues or delays. You too should have Errors and Omissions Insurance in your records and a policy that covers and protect such occurrences as this one. Please produce such a policy agency that covers such and the policy number for the record. When you have two parties submitting conflicting statements, you have FRAUD, and such should be immediately reported to your law enforcement agency when this is a result of CYBER CRIMES or FINANCIAL SERVICE CRIMES. Now if I can do my part then COINBASE.COM should be able to do their part. I rest here and continue to wait for PROPER RECORDS that you should be producing to cause you to handle any funds of mine and to send out any funds of mine under my legal authorization and consent. PLEASE IMMEDIATELY TURN OVER YOUR RECORDS OF CERTIFICATION FOR THE RECORDS. COINBASE.COM has not produced anything to support its statements. XXXX XXXX Fraud Victim Securities Exchange Commission ( SEC ) Regulation Best Interest. Under basic contract law, fraud in the formation of a contract renders the contract voidable by the innocent party at any time. Following this contract law principle, a merchant, buyer, or seller could declare a policy null and void if the person generating the transaction such under the terms and condition of coinbase.com in which such person lied in the act of performance or performing such illegal event or activities in his or her application for the process of generating any investment tool or engine, no matter when the merchant, business or agent discovered the lie. In this case before the Consumer Financial Protection Bureau, Federal Trade Commission, and the Financial Securities Exchange Commission where Coinbase.com should have proof of certification of operating a money trading business or platform as well as should have proof of certification of licenses in place and such should be ready and made available to everyone via the internet to valid their business in trading and such cryptocurrency. [ By the way, I dont know what cryptocurrency is and know nothing about it, so why would I purchase such? ] You need to return my funds in amount of {$10000.00} for such transaction or act performed by such business personnel is fraudulent. A person by the name XXXX XXXX XXXX XXXX XXXX represented herself as a Coinbase.com employee or staff and is very knowledgeable with Coinbase.coms platform. If such is not true then the first paragraph in this notice before Coinbase.com, Consumer Financial Protection Bureau, The Federal Trade Commission and the Security Exchange Commission is true that this activity that was transmitted and transpired on Coinbase.coms platform is FRAUD. In the online records before the Consumer Financial Protection Bureau coinbase.com has admitted that such event or activity was not authorized therefore placing the word as UNAUTHORIZED meaning that Coinbase.com nor such employee of Coinbase.com did not have the authorization and consent to funnel with and tamper with the account that is set up in my name under Coinbase.com and XXXX XXXXXXXX XXXX, XXXX. and therefore, the funds should have been immediately returned for if you clearly read the disclosure printed up and generated by Coinbase.com as their defense, it does not match up and does not validate or justify why such funds have not been returned back to my XXXX XXXXXXXX XXXX, XXXX. account. As we submit this to everyone as well as Coinbase.com the definition of FRAUD is clearly stated and explained below. Coinbase.com knows where the funds are and knows where the funds went and knows how to timely and effectively recover the funds and knows how to report an illegal or criminal activity or event to the local law enforcement authorities. By now Coinbase.com should have a police report and too should have an IC3 report from the Federal Bureau of Investigation to show proof that such is not money laundering or FRAUD or a scam. I have attached a record for record certification where coinbase.com should be open and willing to produce certified records to support its business operation online as well as produce license, and E & O Omission Insurance Policy that his business should have under the property and casualty insurance to protect itself and his employees from liability. In a pervious noted comment by coinbase.com representative, coinbase.com mention subpoena in order for anyone to get a subpoena they need to have a civil action performed against a party such as coinbase.com. Since such was mentioned and noted then coinbase.com should be open and willing to sign a consent form for a jury trial and not for such illegal or criminal event or activities that has transpired on coinbase.coms platform should not be heard by a magistrate judge or a circuit court judge, but a jury panel in which coinbase.com should be able to enter such business defense before a jury. I am consenting to a jury trial in this complaint in which the Consumer Financial Protection Bureau should be serving upon Coinbase.com for an answer, and response in nature to crediting back my account and transferring my funds back to XXXX XXXX XXXX, XXXX. Everything that has been mentioned here will be used and mentioned in any court of law and before a jury. [ END ]
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2022-06-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: I had a problem with my coinbase account where my account was hacked and assets stolen. I reached out to coinbase who says my passwords and security is up to me. I opened this accoun in XXXX of XXXX and bought 5 different crypto investments over the next few months totaling {$1100.00} of my own money. On Monday XX/XX/XXXX my password was changed so I logged on and was able to change but 15 minutes later I received another alert that my password was change again. I have called and called to get someone live but NO luck. My bank account linked to coinbase then had XXXX dollars being processed. I had called the bank to place a stop order on this which was done. However, Coinbase says my last transaction was not completed and I can not use my account until I pay the XXXX that is outstanding. My account was breached and all assets were sold off none of which were authorized. I'm attaching the history of my account for review. How do I move forward on getting my assets back or refund what I had invested. Coinbase is absolutely no help.
Company Response:
State: MD
Zip: 20832
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( the Fraudsters or the Companies ), with the design, development, manufacturing, promoting, marketing, distributing, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients through a predetermined cycle of client losses to gains in the equivalent of XXXX XXXX, XXXXXXXX XXXX, and XXXX XXXX ( XXXX USD in total ) which was transferred from my wallet utilizing Coinbase 's services. I had tried multiple times to resolve this issue with Coinbase but they just keep ignoring my letters and complaints.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Coinbase owes me {$88000.00} however they want me to deposit {$5000.00} as a fee for them returning my money they took from my bank account! Makes no sense! I dont have {$5000.00} to give them just to get my money back
Company Response:
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2022-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been a Coinbase customer since XXXX and have purchased XXXX 's of thousands of dollars in Cryptocurrency, but my account has been inactive for the last 3 months. The only cryptocurrency I currently hold with the company is XXXX which is being 'staked ' and in a 'locked ' status, unable to be traded. I hold thousands of dollars of this cryptocurrency with them. On XX/XX/XXXX, I received an email from them stating that my account is being closed, but not providing any reason why. Upon logging in to my account I am given the option of transferring my crypto to an external address. Given that XXXX is currently being upgraded, no other exchanges or wallets support trading of this currency, and you can not transfer it to an external wallet. So ultimately, the company is closing my account without reason, and failing to provide me a viable option for liquidating my account or transferring to a different wallet. On XX/XX/XXXX, I called Coinbase Support and told a rep my issue. I had to explain several times that they weren't providing me a viable option, and asked that they simply convert my crypto to US dollars and close my account. Finally, they said they need to transfer my call, and put me on hold for 30 minutes. Eventually the same rep came back on the line and told me that the issue was being escalated to a specialist, but that there was not much they could do. Over the next few days I had 2 interactions with Coinbase support on the reddit platform. When I pressed for a resolution, they told me " we don't have a specific timeline for when this will be fixed. '' A quick scan of social media platforms returns thousands of results of customers waiting months -- sometimes years -- for a resolution to their issues with the company. To date, I have not heard back from the company regarding my case -- # XXXX.
Company Response:
State: CA
Zip: 92128
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I got scammed by XXXX. It happened XXXX last year. I used Coinbase to convert dollar to XXXX to send to scammer. The scammer disappeared and my funds were lost. I contacted coinbase and tried to resolve. They weren't helpful. Hence i am filing the complaint. See attached letter for details.
Company Response:
State: AZ
Zip: 85044
Submitted Via: Web
Date Sent: 2022-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/XXXX the following charge appeared on my Coinbase Card : {$13.00} Merchant : XXXX Date & Time : XX/XX/2022 XXXX XXXX Asset : USD Coinbase fee : {$0.00} Total USD : {$13.00} I contacted support via phone and email on XX/XX/XXXX and XX/XX/XXXX. Phone support assured me they would investigate. Email support seems to have no record of this. In addition, they asked me for more information. All of this information was already provided in the first email, the phone conversation, or obvious from context. For example, I informed them in the first email ( and on the phone ) that the card was in my possession. Or, regarding whether this was a recurring charge or I tried to resolve it with the merchant, I don't know who the merchant is ( and certainly couldn't figure it out given the paucity of information they provide in the statement ) and it's obviously not a recurring charge, since I don't even recognize the charge. Every time this happens with a reputable card issuer, a refund is issued while the investigation occurs, but they have told me it could take 90 days. Given their stalling tactics, I would like the clock to at least start from the point of first contact, XX/XX/XXXX, if they do in fact have 90 days to investigate.
Company Response:
State: VA
Zip: 22408
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: On XX/XX/2022, at XXXX XXXX my Coinbase Card was charged {$250.00} for a purchase that I didn't make. The purchase was still pending so I called Coinbase 's card customer service and their agent told me that they can't do anything to flag or resolve this issue until the fraudulent charge was completed & is no longer pending. Once the fraudulent purchase was completed I called customer service again & they initiated an investigation. They emailed me back that same day saying the following : " Thank you for contacting Coinbase Support. We understand that you want to dispute your Coinbase card transaction. Please be informed that we've completed our investigation of your dispute for the transaction of {$250.00} USD. Unfortunately, the chargeback was rejected by the network for the following reason XXXX Dispute is invalid under Dispute XXXX XXXX for a XXXX XXXX transaction. XXXX Case Number XXXX. As a result, we will be closing your claim. ". I called customer service again & their agent told me that there was nothing they could do as they aren't the team responsible for the claim 's investigation. When I asked to speak with a manager the agent told me the manager was busy & can not talk on the phone. I asked when he will not be busy & they responded by saying that they don't know when the manager will be able to talk. I asked the agent for the contact details of the team who investigated my claim & the agent said they don't have a phone number. The agent told me to respond to the email for my XXXX XXXX XXXX XXXX. I responded to that email asking if I will get my money back & if I can talk to somebody directly about how my money was stolen off of their financial platform. They responded with the following email : " Thank you for your response. We appreciate your time and effort for bringing this back to our attention. Please be advised that our team completed the investigation into your dispute transaction and it was rejected by the network. Due to security purposes, we can't provide specific details and elaborate more information on our account reviews. Additionally, for the security of your account, Coinbase Support does not make outbound calls to customers. To speak to one of our phone agents, please visit our contact page here : XXXX : XXXX ''. Coinbase Card has offered me no fraud protection & no means of reimbursement for the money that was stolen from me through their platform. Any means of communicating with their team is met with zero support & lacks any information that explains their lack of action. They are being irresponsible with their customer 's money & making us customers pay for their incompetence as a financial service. I'm outraged by their absolute lack of security, customer support & zero communication. Please help me get my money back, This type of irresponsible business practice with people 's money is unacceptable. I recorded the phone conversation with their customer support agent- please let me know if you need anything else or have any questions.
Company Response:
State: NY
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I reached out to Coinbase ( crypto exchange ) in regards to my account being locked. Coinbase reps advised I would receive a response in 24-48 hours. Never received one. Reached out again a week later, was advised the specialist team would reach out in 6 days. 9 days later, no response, so I followed up again. Received a generic ( bot ) response advising I wait another 6 days, so I reached back out 7 days later, just to receive the same response, again. This communication pattern continued. It is now XX/XX/2022 ( almost THREE months after my initial request ) and I have yet to receive any update in regards to my hard earned funds that are locked within Coinbase. I am not allowed to withdrawal, buy or sell any of my assets because they have locked my account for unknown reasons. I have even tried reaching out via social media and have chatted with 10+ representatives who all give me the same response a specialist is working on your account. I am utterly shocked, disappointed and distraught about this entire experience, especially from arguably the largest and most well-know crypto exchange ( Coinbase ) who just recently IPOd! I am simply looking for someone to HELP me access MY funds ( thousands!! ) and assets that are tied up and in THEIR possession. I have been rational and patient but at this point I feel like my messages and emails are getting me nowhere. PLEASE help. Thank you!
Company Response:
State: FL
Zip: 33175
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-07
Issue: Advertising
Subissue: Changes in terms from what was offered or advertised
Consumer Complaint: Coinbase offers 4 % rewards on purchases paid out in XXXX XXXX, in 1-5 days, when the payment is complete. I made a payment on XX/XX/XXXX for {$2500.00}. On XX/XX/XXXX the payment was marked complete and displayed {$100.00} as the reward, but the reward never arrived. I have called every single day since XX/XX/XXXX and have been told someone would get back to me in 24-48 hours and that there is no manager or supervisor available. Its been well over 48 hours and no one has contacted me or even attempted to resolve this issue. Every rep I speak tells me something different, they keep trying to transfer me to each other and tell me to call different departments, and none of them have answers or a resolution. They are violating their own terms and conditions and are nearly impossible to get a hold of. Their foreign based customer service is unhelpful and hangs up on me when I ask for a manager. Transactions before and after the one in question and been marked complete and paid out rewards immediately, this is clearly an error on their part or is intentional because it is the maximum reward possible and they dont want to pay it.
Company Response:
State: OR
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A