Date Received: 2022-06-01
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I own a Coinbase account. I send my salary to my account and suddenly, coinbase restricted my account, I'm not able to withdraw my money. This was without previous notice, without infringing any law, and without a cause nore explanation. They just decided I can't take my own money out of the site as I was doing in the previous months. I tried to solve it with their help desk but it's just a robot that repeats the same useless information. The mailing options is the same, just an automatic helpless response Withholding my money in this way is not only arbitrary but illegal and completely out of character. I demand a solution to this unjustified restriction under penalty of taking legal action in this regard They are violating my rights.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I have the Coinbase Visa debit card which is issued by XXXX. On XX/XX/2022, I had the following fraudulent transaction made on my debit card, which Coinbase has refused to refund : Merchant : XXXX Amount : {$490.00} Date & Time : XX/XX/2022 XXXX PM I saw the charge come through on my Coinbase app and I immediately called and notified Coinbase while the charge was pending. They told me that the charge was made in another country and that they couldn't do anything until after the charge went through and to call back and dispute the charge when that happened. The next day the charge switched from pending to completed and I called Coinbase support and initiated a fraud dispute. They opened a case and told me to check my email and it may take between 45-90 days to resolve. Coinbase replied back, via email on XX/XX/2022 with the following statement : " Thanks for contacting us. We acknowledge your concern that you want to dispute transactions on your Coinbase card. We have reviewed the transaction and on our end our attempt to initiate a chargeback was rejected by the network. Unfortunately, the chargeback was rejected by the network for the following reason Dispute is invalid under Dispute Condition 10.4 for a Visa Secure transaction. As a result, we will be closing your claim. '' Coinbase is refusing the refund this fraudulent charge or help me get my money returned. I have tried the following things so far with no results : 1. I called the Coinbase support hotline and they stated that they have no information about disputes and that the only thing I could do was try to reply to the dispute email. 2. I replied to their email to enquire about additional information and steps necessary to get my money back. I have not received any response yet. 3. I have messaged the CoinbaseSupport user on XXXX to see if they can be of any assistance. I have not received any response yet. 4. I opened a support case on the Coinbase website. I have not received any response yet, other than an automated email which states they will contact me shortly. If you can be of any assistance it would be greatly appreciated. I feel that I am entitled to a refund of the fraudulent charges made on my VISA debit card, but Coinbase seems to be just ignoring the problem. I also know there are others that have had very similar issues from reading posts on XXXX. Thank you.
Company Response:
State: CO
Zip: 80504
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-06-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or around XX/XX/2022, I fell victim to two multi-layered scam operations run by XXXX which involved me making deposits for a total amount of XXXX USD from my Coinbase Inc account to fraudulent investment firm ( s ) via my Coinbase USDT wallet. I also made deposits for a total amount of XXXX USD from XXXX to the fraudulent investment firm ( s ) via my Coinbase USDT wallet, for a total of XXXX USD. These funds were transferred from the wallet to an address unknown to me without my authorization. On XX/XX/XXXX, I emailed a Demand Letter ( dated XX/XX/2022 ) to Coinbase Inc per XXXX XXXX. On XX/XX/XXXX, Coinbase Support responded ( Case # XXXX ) that " All cryptocurrency transactions that are confirmed on the blockchain are irreversible. Coinbase has no information about ownership of external cryptocurrency addresses, and because this is an external process, there is no way for Coinbase to cancel, reverse, or recover these funds on your behalf. '' On XX/XX/XXXX, I emailed a Rebuttal Letter ( dated XX/XX/2022 ), to Coinbase Inc. Coinbase Support responded ( Case # XXXX ) that " Due to the irreversible nature of cryptocurrency protocols, transactions can neither be canceled nor reversed once confirmed on the blockchain. It remains the customer 's responsibility to review the details of the dapps they interact with and understand the risk when interacting with them. We recognize the difficult position this puts you in, but we can not reimburse or credit your wallet. ''
Company Response:
State: MN
Zip: 55414
Submitted Via: Web
Date Sent: 2022-06-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I collect my salary under the XXXXXXXX XXXX 3 months ago I made a transfer to Coinbase to buy XXXX, make transactions and then withdraw my money to another account. This month XX/XX/2022 the company informs me that my account has remained restricted and does not let me operate, it does not give me any warning or excuse as to why they made this decision. When I contact Coinbase support, they don't give me an answer, they just tell me that they don't support the country I'm in ( XXXX ), but until last month, I could operate normally. So, they have withheld my money, saying that I can only convert it within the platform, but not take it out.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: It first occured on around XX/XX/XXXX, i fell victim to a multilayered XXXX hijacking operation orchestrated by a sophisticated con-artist ( the Scammer ), who hacked my computer to Connect my Coinbase XXXX. I did not authorize the COINBASE TRANSACTIONS. I was not the one making them. I lost XXXX ETH
Company Response:
State: TN
Zip: 37363
Submitted Via: Web
Date Sent: 2022-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: About you Name : XXXX XXXX Address : XXXX XXXX XXXX XXXX XXXX Email : XXXX Phone : XXXX City : XXXX State : Florida Zip Code : XXXX Country : USA What happened I was introduced to XXXX XXXX XXXX from my text mesages on phone. She shared her XXXX information and told me about XXXX through coin base wallet defi apps. I deposit small amount into successfull-vip mining pool and saw returns for 1 month. I then deposit {$6500.00} through wire transfer from my bank which is called XXXX XXXX XXXX XXXX. My funds were stolen from my wallet and neither COINBASE OR XXXX XXXX XXXX XXXX are not doing anything to resolve issue. Please call me XXXX : XXXX, XXXX at XXXX XXXX XXXX if i can assist you more. XXXX also my email
Company Response:
State: FL
Zip: 33020
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2022 I received an email from coinbase.com saying that my account is being closed and I need to remove my funds from the account before it is closed. Coinbase.com offers a staking opportunity where a consumer can invest in an upcoming cryptocurrency called XXXX XXXX or XXXX. These funds are locked in the staking opportunity until XXXX launches and I have staked two XXXX coins which is roughly {$4000.00} USD. There is no way for me to remove the XXXX funds from my account and they must be converted into XXXX or XXXX before I can remove them from the account. I emailed customer support about this issue and on XX/XX/2022 I got a response from coinbase.com support saying they would convert my XXXX holdings to XXXX so that I could move the funds from my account. Converting a cryptocurrency is something that could be completed within an hour but its been over 5 days now Ive emailed, called, reached out on XXXX and reached out on XXXX to the support teams and I just kept getting told they are working on it but Ive seen no progress. Im concerned coinbase.com is going to close my account without giving me the opportunity to remove the {$4000.00} off the account. I received absolutely no warning about account closer or anything indicating this was potentially going to happen. I just got an email one day my account was closed. And they told me to remove my funds but Im not able to.
Company Response:
State: CA
Zip: 92037
Submitted Via: Web
Date Sent: 2022-05-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: My name is XXXX XXXX XXXX. I live in XXXX, XXXX XXXX. I have an Account in Coinbase. My investment objective with Coinbase was for long term which makes this account for me an account that I do not monitor frequently. On Wednesday last week ( XX/XX/XXXX ), I logged into the account, and I realized that all the funds were not there. I immediately called Coinbase to ask for explanations and when we were analyzing the transactions, we realized that on XX/XX/2021 all the funds were withdrawn from an unauthorized account from a bank called XXXX XXXX Bank ( address : XXXX XXXXXXXX XXXX XXXXXXXX, WA XXXX, United States ). This bank account does not belong to me and its from another state far away from where I live. I immediately told the Coinbase representative over the phone that I need them to fix this. They gave me the Case # XXXX for further follow up with them, but they did not give me a course of action that they will take. It's been weeks and they have not contacted me. The amount stolen is {$130000.00} USD. I need help as this amount is big and Coinbase is doing nothing to obtain the funds. I filed a complaint with the XXXX XXXX police # XXXX. I respectfully request your help to resolve this situation.
Company Response:
State: PR
Zip: 007XX
Submitted Via: Web
Date Sent: 2022-05-28
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have been Scammed on Coinbase wallet and had an approximate XXXX dollars in ETH Cryptocurrency worth stolen from Coinbase wallet account. Please read the attachment.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2022-06-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2022-05-26
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a Coinbase XXXX card in the mail today but I never applied or requested one. I don't have any cryptocurrency and didn't even know what Coinbase was. An account must have been created fraudulently in my name. I called the cust. service # on the information provided with the card but the automated system will not connect me with a live agent because the phone # I'm calling from does not match a Coinbase account. I also submitted a support form on their website and received an email advising they can not help me because my email address does not match a Coinbase account. I also submitted a request using XXXX to their XXXX account @ XXXX, but have not received a response. I had my wallet stolen a few months ago and placed a fraud alert with the credit bureaus. I'm concerned this may be an ID theft attempt. I pulled my credit reports today and did not see any suspicious activity.
Company Response:
State: IL
Zip: 60014
Submitted Via: Web
Date Sent: 2022-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A