Date Received: 2020-04-16
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I received an email from XXXX stating I needed to log on to my account to keep it active. When I attempted to log in to my XXXX account, I was unable to log in and tried changing my password as prompted but my account had been closed, not at my request. I submitted several emails asking for help in reactivating the account and was told in emails to first log on with new code ( which I attempted and could not do ) then to submit a webcam photo and a copy of the front and back of my ID, which I did not feel comfortable doing and stated as much. I asked 4 times for someone to contact me by phone which they have not done. The dates of the emails I sent to inquire how to reactivate my account are : XX/XX/XXXX XXXX emails on XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX The amount of my original investment was {$250.00} on XX/XX/XXXX with a subsequent amount of {$150.00} on XX/XX/XXXX invested for a total of {$400.00}. Thank you in advance for your help regarding this matter.
Company Response:
State: ID
Zip: 83714
Submitted Via: Web
Date Sent: 2020-04-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX I had XXXX in usd as well as coin in a coin base account. I tried to add photo id to my profile and their system malfunctioned- or perhaps functioned purposefully - and it locked me out of the financials of my account. I have desperately trying to call them for 4 days. No answer no return call. All they allow is email and all you get back are autoreaponders! I want my money back! Please help me Go on XXXX to research this issue. Hundreds of people are reporting this exact same experience with coinbase!
Company Response:
State: PA
Zip: 189XX
Submitted Via: Web
Date Sent: 2020-04-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 I was locked out of my Coinbase account. I tried to get in and I was not allowed in so I decided to change my password in which I did. Everytime I tried to log in Coinbase would send me a validation code I needed to enter my account via text message. Every time I used the code they sent me, it would say invalid code. This was done over 10 times and I would always recieve a message saying invalid code. These are the access code sent to me by Coinbase themselves. I tried calling them and Coinbase does not allow you to speak to anyone by phone, only through email. This is so unprofessional, seeing that they have billions of dollars from customers on their platform. Having this much money belonging to clients and not being able to speak to someone physically is completely wrong. I sent them several email and many went without a response and the 2 they replyed to told me my file was closed and that they could not assist me any further. I kept sending emails telling them email stating I needed access to my account and it was completely ignored. At this point i am in a state of panic, because I recieve a message telling me that my XXXX litecoins and my XXXX xrp coins were converted to Bitcoins. I authorized no such transaction. I gained access to my account on the XX/XX/XXXX only to see that I had no more xrp and litecoins in my account, it was all converted to bitcoin. There was also a sale of XXXX of bitcoin from my account. All these transaction were unauthorized and unknown to me. I have been emailing Coinbase that I need an explanation as to what is going on and they refuse to reply. This is so lowdown and dirty by Coinbase. They are very crooked and unprofessional. I need answers or I will take legal action. Coinbase needs to compensate me for all the troubles and return any fees taken from these unauthorized tranactions. I was trying to purchase coins at a lower price and now the coins went back up, so if I were to convert them back I will lose on the amount of coins I initally had. Fraud!!!!!!
Company Response:
State: CA
Zip: 91401
Submitted Via: Web
Date Sent: 2020-04-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-24
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened an account with Coinbase on XX/XX/2020 and there were UNAUTHORIZED transactions that were done in my account that was just opened. I have emailed the company over 15 times and they only send a general email back stating they will look into the issue. I have repeatedly called the company over 20 times as well to complain about the fraudulent transactions. They debited my checking account at XXXX XXXX XXXX in the amount of {$6000.00} and I have asked the Legal Department and Fraud Department of XXXX XXXX XXXX to reverse these unauthorized ACH debits. Coinbase has sent phony documents to XXXX XXXX XXXX trying to stop them from reversing the {$6000.00} of unauthorized debits. I have been in touch with the head General Counsel of XXXX XXXX XXXX and they have been in touch with the FBI. I have done everything possible to protect my interests and this alleged criminal behavior needs to be stopped.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: Reference : Coinbases transfer to a FRAUD SCAM Brokers : XXXX XXXX I would like to bring your attention to a serious issue I have with Coinbase wires that first took place on XX/XX/2019. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the Company. The funds were transferred utilizing Coinbase 's services in the total amount of XXXX EUR! I would also like to point out that on XX/XX/2019- I filed a dispute with Coinbase.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: Case # XXXX - Your account has been locked My account is blocked from XX/XX/2020. Support is not responding, I have been writing to them for 14 days, there is no reaction. I wrote to XXXX, where they replied that my ticket was handed over to a specialist, but I still did not get an answer. Help me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: COINBASEs transfer to a FRAUD SCAM Brokers : XXXX XXXX I would like to bring your attention to a serious issue I have with COINBASE wires that first took place on the XXXX of XX/XX/XXXX. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX - the Company. The funds were transferred utilizing COINBASE 's services in the total amount of XXXX AUD! I would also like to point out that on the XXXX of XX/XX/XXXX - I filed a dispute with COINBASE. COINBASE 's response was to TOTALLY IGNORE their responsibility. It is obvious COINBASE is an ACCOMPLICE to the crime due to the fact that they have provided the fraudulent company with their service without hesitation or even a propel KYC procedure to check the identity of the recipient of the money, instead, they state that they have no affiliation with them, a person assisting a thief is a THIEF THEMSELVES!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: I would like to bring your attention to a serious issue I have with Coinbase wires that first took place on the XXXX of XX/XX/2019. I have been victimized by a multilayered scam operation orchestrated by XXXX XXXX and XXXX XXXX. The funds were transferred utilizing Coinbase 's services in the total amount of XXXX XXXX! I would also like to point out that on XX/XX/2019 - I filed a dispute with Coinbase.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Reference : Coinbases transfer to a FRAUD SCAM Brokers : XXXX, I would like to bring your attention to a serious issue I have with Coinbase wires that first took place on the XXXX of XX/XX/2019. I have been victimized by a multilayered scam operation orchestrated by XXXX - the Company, The funds were transferred utilizing Coinbase 's services in the total amount of XXXX EUR!, I would also like to point out that on XXXX of XX/XX/2019 - I filed a dispute with Coinbase.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-03-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-03-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I opened an account with them for {$110.00}. The took a fee of {$4.00}, which I knew about. I wait for a day for it to clear. Then it took them from XX/XX/20 to XX/XX/20 to claim that my ID was verified. I submitted my state ID and photo via cam several times. I contact their support about this. In this period my account was cleared, I do not know the exact date. I tried to make a purchase that apparently was on their blacklist. My account was restricted. This I was unaware of, as I was equally unaware of this blacklist of theirs. On the XXXX I requested that my account to be closed and the money return to origin bank. They then claimed that they can not do this and I must enter a bank on their website so that money can be transferred out and account closed. But they require you to enter your bank credentials, in effect giving them the ability to steal all your funds from your account. I have told them that this is completely not acceptable and they have ignored me since. I have tried to call their number XXXX XXXX XXXX. ' It does not matter which option you use the message is the same " We are experiencing high call volumes, please submit a ticket on the website. ''
Company Response:
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2020-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A