Date Received: 2020-05-07
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XXXX of XX/XX/2019, I fell victim to a fraudulent XXXX / XXXX company named XXXX XXXX. Money was transferred from my account to the Company via wire for a total amount of XXXX XXXX, XXXX EUR utilizing XXXX XXXX services. As you can see, XXXX XXXX response was to TOTALLY IGNORE their responsibility. It is obvious XXXX XXXX is an ACCOMPLICE to the crime and a person assisting a thief is a THIEF THEMSELVES!
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-05-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: Last night I Bought around 2k in bitcoin from Coinbase which went up 420 % bringing it to around XXXX. They wont let me contact them for identity verification and they are all around ignoring me. They dont even open my cases and locked/closed my account considering i cant get in
Company Response:
State: NJ
Zip: 07675
Submitted Via: Web
Date Sent: 2020-05-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-05-05
Issue: Other transaction problem
Subissue:
Consumer Complaint: I deposited XXXX btc with coinbase, and now my account is disabled. Ive reached out through every possible means, including multiple emails, and social media messages. They wont even reply. Im absolutely disgusted with their lack of support. I want to know why Im not able to access my BTC or even login to my account! I want an explanation and resolution NOW
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2020-05-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-30
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold 1 Bitcoin on XX/XX/2020, it went into a Wallet. I tried for a few days now to withdraw the money into my personal bank account. It keeps giving me this message that they need more information. It took a month to unlock my account. I finally got on and sold my only Bitcoin and now they will not give me my money. I followed all of Coinbase instructions and still nothing. I reached out to customer service over and over. They never address my problem about not able to withdraw my money. I sent Coinbase a screen shot of message like they ask me and nothing. Crickets, I'm still waiting. I lost my job over COVID-19 and I'm in need of money. Please can you help?
Company Response:
State: NC
Zip: 28173
Submitted Via: Web
Date Sent: 2020-04-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have been a Coinbase customer since XXXX of 2020 and had no issues with them. All of the sudden Sunday XX/XX/2020 i received an email from Coinbase telling me that they had to close my account, they did not offer me any reasons or explanation. In that email they tell me that i have to transfer my funds out of Coinbase. Here is where the problems start, when i try to transfer my funds it says " You are not allowed to withdraw any funds at this time. Contact Coinbase support '' and then another message that says " You are closing too many accounts, please try again later ''. But it will not let me do anything with my funds. The funds are as follow, i bought XXXX BTC at an exchange rate of $ XXXX/BTC plus a Coinbase fee of XXXX for a total of {$14000.00}. This transaction was made on XX/XX/2020 using my checking account. The reference code they send me for this transaction is XXXX. On XX/XX/2020 i made another purchase of XXXX BTC at a rate of $ XXXX plus a fee of {$73.00} for a total of {$5000.00}. This was also made with a checking account and the reference code from Coinbase is XXXX. The following day, XX/XX/2020 with the same checking account as the previous one i made a purchase of XXXX BTC at a rate of $ XXXX plus a fee of {$2000.00}, the reference code for this one is XXXX. This all adds up to XXXX BTC, and {$21000.00}. Of this amount i withdrew XXXX on XX/XX/2020 and XXXX on XX/XX/2020. I have still XXXX BTC which Today XX/XX/XXXX is trading at $ XXXX/BTC or {$21000.00}. As of today i can not access my account or do anything with my funds. They said they had to close my account but yet they are holding my funds. I am not asking for anything more than i am owed. As you can see i have everything on record and will take any action necessary until my funds are given to me. I want my XXXX BTC and the longer they keep it the more at risk i am of losing it because the price can crash and i could loose my money and they have been holding these funds since XX/XX/XXXX and have made no attempts to reach out to me. This is the first step i am taking based on legal advise that i received, the next steps will be to take legal action and to report this to the FBI. Also whatever loses i obtain because of a price drop and me not being able to withdraw my funds because they would not let me when the price was stable and i had the chance to get my money, i will also file for damages and hold them accountable for any loses. My trading price will not be lower than it was on XX/XX/2020 when they closed my account and failed to let me transfer my funds.
Company Response:
State: FL
Zip: 33189
Submitted Via: Web
Date Sent: 2020-04-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Reference : COINBASEs transfer to a FRAUD SCAM Brokers : XXXX I would like to bring your attention to a serious issue I have with COINBASE wires that first took place on the XXXX of XX/XX/XXXX. I have been victimized by a multilayered scam operation orchestrated by XXXX the Company. The funds were transferred utilizing COINBASEs services in the total amount of XXXX GBP! I would also like to point out that on the XXXX of XX/XX/XXXX - I filed a dispute with COINBASE.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-04-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have an account with Coinbase for several years now with a balance of no more than ~ {$1500.00} and I recently purchased {$17000.00} worth of coins. The whole time I've had my Coinbase account, it hasn't been accessed without my permission until Monday ( XX/XX/XXXX ) and I had my account disabled since then. I'm being denied access to my own account and I find it very questionable that my account has only had an incursion when there was a drastic amount of funds purchased into my Coinbase account. The only method Coinbase provides for support is via email trouble ticketing and I've followed each step necessary to enable my account and to obtain rights to my own funds ( if my funds haven't had an unsanctioned transfer ). I've requested numerous times to be granted access so that I may determine the extent of damage/stolen coins within my account, but Coinbase refuses to do so. I have had my identification positively verified by Coinbase and I've followed each step set by Coinbase so that my account can be reenabled. Since Monday ( XX/XX/XXXX ) and until now ( XX/XX/XXXX ) I have no knowledge of or ability to verify my funds within my own account and Coinbase has refuse to help determine if any unauthorized fund transfers have occured. I believe Coinbase has both a questionable and unethical practice that is either centered within an individual at Coinbase or as a collective. No one ( other than myself and Coinbase ) has knowledge of my funds within Coinbase, yet my account had a breached when a serious increase in funds to which I've been denied access to my account after said incursion. My account has been stolen in more ways than one and I've lost all rights to my account as the owner. My account thus far is stuck in limbo with no method or date of release back to myself even after full verification of identication has been established.
Company Response:
State: FL
Zip: 32506
Submitted Via: Web
Date Sent: 2020-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: Please get her some help with this. She really did attempt to get help from Coinbase. This all started with an offer from XXXXXXXX to get a special deal. She has not been able to get any help from Coinbase even though they assigned case numbers several times. I fear that she has lose {$50000.00} or so in XXXX and maybe even more from her checking account at XXXX XXXX which is tied to her XXXX account. Additionally, after exiting from her CoinBase account it showed only a {$3.00} balance. XXXX XXXX XXXX XXXX I am XXXX XXXX XXXX and needed one on one help with my {$50000.00} +/- Coinbase Cryptocurrency account and tried several times on the Coinbase Account site but could not find any one on one help. Then I went to XXXX and put in CoinBase Support and a site popped up and the phone number was XXXX. XXXX was able to do all the things I needed but toward the end of the session, to put everything back correctly on my Coinbase account they needed to make a {$5000.00} dummy transaction deposit from my bank to Coinbase, which would be refunded back to me in 5 days. At this point I got very skittish. He had been remotely in my Coinbase account and was connected to my bank by my coinbase account. I told him I couldn't do the {$5000.00}, why couldn't I do less. He said I had a Premium Account and {$5000.00} was the least I could use for the dummy deposit. I told him I'd have to think about it and would call him back tomorrow. He said no problem, but when he logged off, I realized my Coinbase account only had {$3.00} and some cents left in my coinbase wallet!! XXXX XXXX XXXX XXXX
Company Response:
State: CO
Zip: 80134
Submitted Via: Web
Date Sent: 2020-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Other service problem
Subissue:
Consumer Complaint: On XX/XX/2017, I purchased {$200.00} of XXXX through Coinbase.com. I have been trying to log in to my account since XX/XX/XXXX and have reached out to their customer service 5 times with only automated responses. The system will not allow me to access my account and see my statement even though I also uploaded my driver 's license per their request. When I contact customer support, they only have automated messages. I looked at their XXXX company page and they have a realm of other complaints related to people being able to use the system or view their investments.
Company Response:
State: WI
Zip: 53218
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-04-22
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I created a account with coin base less then a month ago. Funded my account using ACH XXXX XXXX. I put 500 $ and purchase XXXX. A couple of days later I put {$50.00}. And then couple days after that {$50.00} again. I verified my account with my photo ID and a selfie that they required. They disabled my buying, selling, and transferring to my digital wallet, Ive called my bank and they verified that there were no issues on my banks end, yet when I do get a response from coin base they say that I can withdrawal my shares into XXXX or send it to another address. And that I cant buy or trade my XXXX. I didnt do any thing wrong I provided all the information that they asked for. They told me that I can send my XXXX to a wallet and I can not do that, but instead all I can do is sell my shares for cash thats not fair or right when I havent given them any reason. I have contacted them over and over and same response. At this point all I want to be able to do is transfer my XXXX to my ledger. As they said I could from the beginning but its disabled. They arent communicating with me and its frustrating. They are just telling me it takes 5-7 business days and that they can not continue a relationship with me buying and selling. For no reason! I have read online this is something that happens all the time and I dont think its right. I am just someone trying to invest in some cryptocurrency.
Company Response:
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2020-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A