Date Received: 2020-07-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2018, my ability to buy crytocurrency currency via Coinbase was suddenly blocked, without reason or warning. My guess is that it's from my bank flagging and stopping a duplicate charge made by Coinbase. I reached out that day to Support and they stated that they'd look into it. 11 days later I reached out for a status update and was told that it was escalated. I never heard from them again. I wanted to use the account yesterday to get back into cryptocurrencies and it's still the same issue. I reached out to support and received the same response regarding looking into it. I created a new account, hoping that would allow me to buy via Coinbase and the new account is flagged. They must be freezing accounts at the SSN level, as the phone, address, and payment methods are all different between the accounts. This is fraudulent activity. It looks like payback for my bank sending the second of duplicate charges back to Coinbase - which SAS right because I didn't I only authorized one transaction. From my research, this has happened to quite a few people. It's shady. Please either restore my ability to buy crytocurrency.
Company Response:
State: CA
Zip: 92108
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-15
Issue: Other transaction problem
Subissue:
Consumer Complaint: Detailed below, but the summary is that Coinbase sent me an email falsely stating a transaction had been cancelled when it hadn't been, which resulted in me incurring fees that I otherwise could have avoided, not to mention a fair amount of stress. Here 's what happened : On XX/XX/2020 I submitted a trade request to Coinbase to purchase bitcoin by funding with an ACH transfer from my bank. Due to an account number issue with the bank, the ACH transfer failed. On XX/XX/XXXX, I received an email from Coinbase saying the bitcoin purchase transaction had been cancelled. The following day I logged in to coinbase and discovered the website reported that the bitcoin purchase had not in fact been cancelled, I owed USD funds to cover the bitcoin purchase and that a 5-day clock had started ticking on the XXXX for me to resolve the missing USD funds or else my other currency possesions would be liquidated. I subsequently tried to contact Coinbase but was unable to get anyone to help me resolve the issue. I eventually had to wire funds into Coinbase rather than ACH because the clock didn't leave enough time left. Their customer service was terrible and I was never able to get anyone to identify what the problem was nor any indication from anyone that they would try to fix it.
Company Response:
State: MA
Zip: 02139
Submitted Via: Web
Date Sent: 2020-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-14
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have been wrongly been not allowed to purchase bitcoin off coinbase. I have done nothing wrong and yet they have limited and not allowed me to personally buy bitcoin off their exchange
Company Response:
State: NY
Zip: 11223
Submitted Via: Web
Date Sent: 2020-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-12
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Case # XXXX with Coinbase.com On XXXX 2020 I made a deposit on Coinbase of {$250.00}, I forgot that they dont immediately receive funds and I spent money and didnt have enough to pay Coinbase when they tried to take the payment. This cause my account to go into recovery mode. In recovery mode I was told to make a payment or they would take the balance I had in my account. So I made the payment of {$250.00} when I had enough money. Once I made the payment my account was unlocked, but I had LOST {$250.00} from my balance so I payed a total of {$500.00} but only had {$250.00} available. I called customer support and there is no phone number so they only respond after you submit a ticket, I received generic answers A few days after which were very frustrating. I dont know what to do and this has happened before with a smaller amount which I need to track down, but Coinbase definitely owes me money. I need help.
Company Response:
State: MD
Zip: 20774
Submitted Via: Web
Date Sent: 2020-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was messaged by a Bitcoin representative. The person asked if I wanted to make extra money. I stated yes as long as it's legal. She then shows me a receipt because I was kind of suspicious. Because the Bitcoin representative showed me a receipt of a previous transaction, I felt comfortable investing a little bit of money from my savings account to see if I could double my profits. We agreed to do business and that's when we set up accounts on XXXX and XXXX XXXX XXXX XXXX. My first deposit into their big coin wallet account was for {$1000.00} and I was supposedly supposed to make XXXX through binary trade. Like two days later, the company had told me that my trading rights were suspended and I had to pay like XXXX XXXX and something dollars. I paid the amount which allowed me to continue to supposedly trade when then towards the end of the week when the investment was suppose to close, I had to pay my case manager 10 % of my earnings. At this time, my prophets had succeeded {$10000.00} and was up to XXXX. I paid my case manager {$3500.00}. My case manager continue to guarantee that after I pay the {$3500.00} I would receive my earnings. That wasn't true. I received another email from the company which then stated I had to pay the taxes on the lump sum of money. At this time it was at {$52000.00}. The tax amount was {$10000.00}. before I paid that amount I asked my case manager to provide me with identification and another receipt to prove that this was not a scam. She provided me the documents. My case manager again continue to promise me that I would have my money within the next 3 hours. The {$10000.00} took a week to clear and I paid the company XXXX XXXX. Then the company return sends me another email stating I owe {$2000.00} and something dollars to transfer the money out of the stock market into my bank account. Then I realize that this was most likely a scam. I went to a police district in XXXX and took out a police report on the company. I filled out an FBI scam claim. I reported fraudulent activity to my bank account. During that week I had stopped communicating with my Bit coin case manager. They continue to reach out to me but I would not answer. After I started feeling that the necessary Powers were not going to handle the situation I reach back out to the company hoping that if I paid the {$2000.00} something dollars I would finally get my money. I talked to somebody supposedly as the company 's manager and she said that she was going to oversee the process and that I paid the XXXX something dollars I would receive my profit. I complained to the lady that the situation was not handle right because I was always promised something that I never received and which I continue to pay my hard-earned money. I have emails from the company that states that they did not handle the situation correctly so they were going to work with me on the situation. So then they tell me if I pay {$1400.00} that my profits will be released to me and that XXXX little bit of money that I owe them from the {$2000.00} I was supposed to pay I would have to pay the company back when I got my money. I paid the company the {$1400.00} then I received the email that says I had to pay {$760.00} for agreeing to pay the company back which I paid. The manager and case manager assured me that after I pay the {$1400.00} I will receive my prophets then they said after I paid the {$350.00} I will receive my profits and I continued to get emails. The last email I received stated that I had to pay {$10000.00} and the next 48 hours to receive my profits because the company decided to work in my favor to do a trade range. After that all my money has completely gone. I do understand that I provided this company with the money but they promised me a lump sum of money that would make a difference in my life. They also put me in a position where I had to get a good amount of money that I lost back by conducting business with them. There was a time during this whole situation where I needed this business transaction to come through to be able to return back to the financial state that I was in. As of now I really don't know what to do but I'm hoping that there's somebody out there that can support me in this matter so I can get my money back because I'm a hard-working man. Some of the money was going to be used to buy a car. Thank you for your time and if you please if you have any questions or if you can help me please give me a call at XXXX XXXX XXXX.
Company Response:
State: PA
Zip: 19132
Submitted Via: Web
Date Sent: 2020-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On the XX/XX/2020, I fell victim to a fraudulent Crypto Currency and XXXX XXXX named XXXX. Money was transferred from my account to the Company a bank wire for a total amount of XXXX EUR utilizing Coenbases services.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other service problem
Subissue:
Consumer Complaint: XXXX Coinbase.com has a mechanism in their support ticketing system that automatically locks a users account. It is effectively a land-mine and I inadvertently stepped on it when submitting a support ticket. Now, I am unable to access my account and their support personnel are no where to be found. It's just an endless series of autogenerated email responses and survey 's. Not only am I unable to access the funds and crypto in my account, I am unable to manage the trades I have on their order book. This has left me in an extremely vulnerable position with no way to contact the company in a timely manner. Please help!
Company Response:
State: FL
Zip: 32080
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-10
Issue: Other service problem
Subissue:
Consumer Complaint: About 4 years ago I opened an account at Coinbase with several bank wires to them. I bought and traded Bitcoin with them with no problems till about 2 months ago. Up to that time I had not logged into my account for about 4 months. So it has been 6 months since I have been able to log in to my account. Anyway, about 2 months ago I entered my user name and password as usual, but this time it did not work. The website suggested I have my password reset, but that did not work as I never received an email to be able to do that. I just tried this same procedure and still no email with reset instructions. So they have a phone number to call for this type of problem but it is not maned by anyone. You simply can not reach a human being using their service number. The machine suggests to use their support page to get help with the matter, but that is also not working. All I ever get is fill out the form and we will help you, but then nothing. The only thing I get is a survey asking me if I got help. I say no and that is the end of their help. I have played that circle game of asking for help and getting none at least 10 times. I have apox 4 thousand invested in several cyroto currencies with them. I have gone on line to XXXX pages and found many people saying the same, they do not answer their phone, they do not provide any help what so ever on their support page. Will you please help me recover access to my account and funds. Thank you.
Company Response:
State: GA
Zip: 305XX
Submitted Via: Web
Date Sent: 2020-07-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-09
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello, I appreciate your response I am now going to provide my monthly statements for the month of XXXX and XXXX indicating that I in fact made purchases starting in XXXX Ive only had one account since XXXX of this year. The company coinbase has had system failure/outages a few times this year of 2020 during which my portfolio was effected but not to my doing.
Company Response:
State: NY
Zip: 11213
Submitted Via: Web
Date Sent: 2020-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-07
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On the date XX/XX/2020 a tansfer of XXXX XXXX XXXX or {$600.00} in today 's value from Coinbase Wallet to Coinbase.com. The funds were never received and I used the correct address for receiving the fund. I saw the funds deposit on my Coinbase account then disappear a second later and never come back. I have a copy of the transaction on the XXXX XXXX to prove the transaction in fact happened and that it was complete. On the Coinbase.com wallet, it doesn't show that the funds were ever received, sold, or converted. The coins just disappeared and the two wallets are owned by Coinbase. Customer support for coinbase has been very unprofessional and keeps dragging out the case. The case number for my case through Coinbase is # XXXX.
Company Response:
State: NY
Zip: 14127
Submitted Via: Web
Date Sent: 2020-07-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A