Date Received: 2020-08-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I deposited XXXX btc with coinbase, and now my account is disabled. I've reached out through every possible means, including multiple emails, and social media messages. They wont even reply. Im absolutely disgusted with their lack of support. I want to know why I'm not able to access my BTC or even login to my account! I want an explanation and resolution NOW I have uploaded my ID numerous time to get the same error : The name on the document ( " XXXX XXXX XXXX '' ) doesn't match " XXXX ''. Please try again or visit https : //support.coinbase.com for assistance.
Company Response:
State: TX
Zip: 77493
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-01
Issue: Other service problem
Subissue:
Consumer Complaint: Coinbase is preventing me from trading despite previously being allowed and they aren't letting me know why I can't. They said they can't " elaborate on [ their ] internal decision process ''
Company Response:
State: WA
Zip: 98031
Submitted Via: Web
Date Sent: 2020-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-08-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2020 my Coinbase account was restricted, they asking for my SSN which I dont have, I cant buy nor sell my cryptocurrency, all I want to do at this point is retire my funds transferring the money to my bank account which is in their system, the very same bank account that I used to buy crypto, my funds are around 4K to 5k dollars as right now, I invested around 3.5 k dollars, all I wan na do is to get my money, they are keeping my funds hostage ( basically they are stealing my money, is this legal? ) I have tax Id number and Ive paid my taxes every year that I had income, I hope they dont get away with this scam letting people like my self opening accounts not requiring ssn to do it and then freeze the account asking for ssn and keeping the money, please help!
Company Response:
State: IN
Zip: 46514
Submitted Via: Web
Date Sent: 2020-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/XXXX I was contacted by XXXX XXXX ( XXXX XXXX ) a XXXX based entrepreneur to invest in bitcoin mining. After exchanging with him for over 2 months I started investing first XXXX euros by XX/XX/XXXX. For a total period of 8 months, XXXX XXXX along with his accomplices and XXXX have successfully extorted over XXXX euros from me. I was given countless excuses, false and very believable references, made-up social profiles, false numbers. I was given deadlines to pay fees in order to be able to retrieve my earnings and made to pay daily fees ranging from {$200.00} to {$1000.00} until I successfully executed the payment. Payments were mandatorily sent to the scammers in the form of bitcoin which means I had to withdraw the cash from the consistently, use a bitcoin atm in XXXX that allowed significant sums to be sent. I had to live by every single day borrowing money from my family, friends, finding lenders to be able to pay for the daily fees, and penalties the scammers were giving me. I was unable to travel back home for XXXX having to find a way to come up with XXXX euros during XXXX and XXXX XXXX ( as they also charged me fees on those holidays ). I spent 8 months waking up knowing each day would cost me {$500.00}, {$200.00}, {$1000.00}. I was unable to follow through on my work and had to take a step back for these 8 months, focused on getting my earnings back. I withdrew significant amounts of cash from the XXXX XXXX in gent and never once was I asked why I was doing so or why was I continuously withdrawing such amounts. I have been unable to pay my taxes, sustain myself, and had to start my business all over again since this XX/XX/XXXX when I finally came to the realization that this was indeed a scam. The damages were not just financial and now criminal as I cant even pay what I owe to the Belgian government in terms of taxes, they were emotional and physical ; enduring 8 months of constant stress that could have been prevented had the financial entities responsible to audit and control the circulations on money asked me why I was taking and needing so much cash.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I have had an account with Coinbase for the past three years. It is attached to my checking. I have had a portion of my pay check automatically deducted for almost three years. On XX/XX/18, I was moving my Cyrpto currency to a new platform when Coinbase suspended my trading activities. They even froze my crypts. I then tried to cancel my account but I have received no word after sending out several ticket requests. They also wanted me to verify my identity. I attempted f times to do thisand every time they said they my Drivers Licensee was not legible and to try again in 48 hours. According to Coinbase XXXX, they are allowed to suspend my trading activities without warning. However, their terms of service also state that : 1. I can close my account at any time 2. By their XXXX Coinbase is to distribute the remaining balance of my closed account
Company Response:
State: CO
Zip: 80220
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-30
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2020 I submitted a request to purchase bitcoin in the amount of {$1400.00}, via Coinbase.com, which company is the subject of this complaint, with the funding coming from my XXXX Savings account via ACH. Due to an error on my end, I accidentally had emptied that savings account, thinking Coinbase was drawing from the checking account that I maintain with XXXX that was well-funded. Alas, Coinbase let me know of my error, saying that the ACH transfer failed. I checked XXXX, realized the problem, noted the {$35.00} fee that XXXX charged me for a failed ACH ( such is life ), moved money back into the savings account that more than covered the funding, and retried the transaction via Coinbase on XX/XX/XXXX. On XX/XX/XXXX, the ACH was processed and the funds moved from my savings account. Notably, feeling bullish on Bitcoin, as well on XX/XX/XXXX, I submitted ANOTHER separate transaction to Coinbase, withdrawing another {$1500.00} from that same XXXX savings account. That ACH was debited from my savings account on XX/XX/XXXX. Today, that second transaction has cleared and is available on my Coinbase account. However, the original {$1400.00} is still unavailable, and still says I must wait 5 days to have access to it -- even though a transaction submitted a day later is already cleared, and the 5 days doesn't ever go down. I've tried contacting support but Coinbase only has robots reading emails and sending back canned responses. They do not have real humans operating their support system, it seems -- they have no phone number, no email address, and their only contact form is a byzantine mess that is OBVIOUSLY created to ensure as few possible actual support requests from real customers get through as possible. You have to answer a bunch of questions just to get to the form, then they require precise, detailed data that they could easily look up themselves -- e.g., I need to provide the date of the transaction, the transaction ref #, my country of origin, the exact transaction amount, the transaction date, THE LAST 4 DIGITS OF THE BANK ACCOUNT USED, and other details, which details are all already in Coinbase 's computer systems. If you get any of these details even somewhat wrong, you are unable to submit the form. This is clearly anti-customer, anti-consumer, and possibly fraudulent as Coinbase 's TOS describes their customer support systems, and there seem to be no actual humans involved, which seems fraudulent to me.
Company Response:
State: MT
Zip: 598XX
Submitted Via: Web
Date Sent: 2020-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-28
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2019 I received XXXX ( Worth then {$18.00} ) of XXXX XXXX ( XLM ) on an airdrop from the XXXX app. My friend sent me XXXX more XXXX as a gift to help me start investing in cryptocurrency. I then sent XXXX XXXX to my digital wallet on Coinbase. After XXXX weeks I noticed I didn't receive anything and contacted Coinbase support. This began a cycle of them shutting down my support question when it was unresolved or telling me I had to send them more XXXX to verify when they lost my initial deposit in the first place with vague instructions. I tried to get live support but they kept sending scripted messages with either the issue was resolved or send another transaction. I have included screenshots below with the XXXX transaction and messages from support. XXXX mail deletes anything longer than XXXX days so my earliest email shows XXXX but I have tried to contact them since XXXX.
Company Response:
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2020-07-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: Starting on the XXXX of XX/XX/2019, I fell victim to fraudulent Crypto Currency companies named XXXX ( the Companies ). Money was transferred from my account to the Companies via credit card for a total amount of XXXX GBP utilizing Coinbase services.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-27
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a coinbase wallet account with Coinbase and was recovering a wallet with my 12 key passphrase, when I recovered my wallet I had noticed that {$500.00} worth of Etheruem ( cryptocurrency ) has vanished XXXX I have not done any transactions with this currency for the money to leave my account
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-25
Issue: Other service problem
Subissue:
Consumer Complaint: In early XXXX, 2020, I tried to access my Coinbase trading account on-line. I had lost my mobile security authenticator application and was denied access to my Coinbase account until I re-verified my identity. Over the next few weeks I tried unsuccessfully to verify my identity using their on-line instructions and program. I tried several times to contact their support personnel but the only answer I received was to " try again '' and to use their on-line trouble shooting information. Their instructions made it necessary to have a web camera to take a personal picture. I had to buy a web camera and again tried to follow their instructions. Whatever I tried never worked and I have not been able to access my trading account. On XX/XX/2020, I sent a letter to Coinbase asking for their assistance XXXX letter attached ). I have not yet received any response from them. I continue to be unsuccessful in satisfying their requirements to reestablish my identity using their on-line information and, continue to get no help from them.I tried again several times today ( XX/XX/2020 ) with no success. I have no idea what else I may do to access my trading account and I continue to get no help from Coinbase in my situation. I am asking for your intervention to get support from Coinbase to access my assets. Thank you,
Company Response:
State: SC
Zip: 29707
Submitted Via: Web
Date Sent: 2020-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A