Date Received: 2020-07-24
Issue: Fraud or scam
Subissue:
Consumer Complaint: I uploaded money to coinbase. First issue I had is when the platform crashed and was unobtainable for the majority of the crash XX/XX/XXXX of bitcoin and other currencies. Before this days beginning, I read an article on XXXX XXXX that i believed to be true and that not just crypto currencies, but stocks as well weere going to take a huge hit .... wouldnt ya know I was right to belive it as it sure did happen. I however was locked out of my coinbase acct and told the crypto currencies I had purchased from them werent recognized on the platform ... ..Clearly they were having some issues that day. So I reached out to the company only to learn at that point, they cant be reached. They have no customer service dept. They have no way of being contacted and having a conversation in real time. You can however send an email- at which point you will be notified it gon na go to someone who will reach out. Nearly 3 months later, you will then be notified your case/ issue has been resolved. Without ever being contacted by the company. This sends me into a rage everytime I even think about it. NEVER IN THE HISTORY OF BUSINESS HAS A COMPANY LIKE THIS BEEN ABLE TO GET AWAY WITH WHAT THEY RE DOING. If you have your money in hedge funds or 401k or any investment institution, that comapny is able to be communicated with, as far as a level of standard business hours, wether it be XXXX or whatever hours of operation their hearts desire, however you have the possibility to communicate with them. However after a dream, honestly a dream I had that a specific crypto coin was doing very well, I opened the app, only to find WOW the coin is actually doing fantastic. So remembering I have exactly {$50.00} on a card I already had on file with coinbase, I buy {$50.00}, and i go back to bed. Much to my delight when I wake back up 4 hours later the coin is doing fantastic ... .Thats grest right? But why then, isnt my acct showing these gains? That when I discover, my acct is locked. At which time i go thru the roof. I mean I have completely lost my ability to communicate with this company with out calling them names and showing just how i really feel about them. So I shoot over n email, a few hours go by, i log back into the acct wondering if it was a glitch, and I could then access my funds ... ..Nope locked up. SO I emil a few thousand times over then next couple of days, under every different option you have to select hoping I would catch someone from some dept and get some answers. And I do not. So I log back into the acct, only to discover the markets down ... .. And wouldnt you know, THAT reflects in my acct ... ... AGAIN I ASK< HOW IS THIS LEGAL? SO THEY DONT HAVE TO PAY IF THE MARKETS UP< BUT THE CONSUMER HAS TO PAY IF THE MARKETS DOWN/?????? / WHAT IN THE ACTUAL XXXX??? So, lets move along to fees. Being the second part of this scam artist company. I was aware that buying in would cost ... ... I wasnt aware that cashing out also costs you. Not something I would have signed on for. Then, earning coins thru the internal system. Works like this, watch a video, earn $ XXXX- {$9.00} repeat the process until you can not earn anymore ... ... So, at the end of these videos when you have watched them all, the next thing you can do to earn money, is get friends and family to sign up ... ... .Also note, this last step is the highest paying of the options to earn. So what do I do, have my lady sign up, then my best friend. Follow the steps and sit back and wait for our bonus cash right??? / Whomp whomp whomp. Turns out, I can go XXXX myself, because they arent paying any of that. When contacted they say something to the effect of, we have no control over the payment system of earned coins. ( automated response system for sure ) How is any of this legal? Its obviously a scam .... As one of the requirements is to buy and trade {$100.00} worth of crypto. At which time, You are charged, on an adjusted scale of purchase as well as sale. So if you buy in with {$20.00} your fee is going to be different then if you buy in with {$100.00}. Yet, theyre not done there. Because if you are to sale off your coins and simply want to cash out your money, well, your then charged again. So the scam is, we say we will pay you for each individual, i believe up to 4 .... But then they dont pay .... However, these bags of XXXX are raking in the buy in and cash out fees ... .. I ASK AGAIN< HOW IS THIS LEGAL???? NO COMPANY HAS EVER BEEN SO WIDELY KNOWN TO RIP SOMEONE OFF< HAVE PLATFORM ISSUES< AND JUST ALL IN ALL SHOW ANY LACK OF CONCERN ABOUT ANY OF ITS CUSTOMERS AND STILL BEEN ABLE TO KEEP ITS DOORS OPEN FOR BUSINESS. THIS COMPANY, IF IM CORRECT, BUT A HACKING FIRM A FEW YEARS AGO? Yet they operate with its daily customers with impunity. Is this because It has a deal with the IRS? You tell me, how they can get away with all of this? You can go on ANY review site or chat platform and read about thousands upon thousands of people getting ripped off by this company. That is how I found you. This is after attempting with consumer affairs, and the XXXX. So hopefully this finds you in good health, and on a day when the coffee is flowing and your feeling like kickiing some XXXX like a XXXX XXXX, or XXXX XXXX for all my ladies over there! Because Im eager to hear from you guys. I have yet to touch the money they are telling me I can finally cash out now, mainly because Im not selling the cow for beans. No, I want all my money back and my fees. This, being since they held onto my money, and provided no way of being contacted.
Company Response:
State: NV
Zip: 89108
Submitted Via: Web
Date Sent: 2020-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I invested XXXX in crypto currencies in XXXX on the platform coinbase. Since 20days i have no access to my account. They locked it for no reason. Nearly daily i write support of coinbase. First tvey asked for bankstatements and then for detailed information. Both i gave them. Since that time ( 6days ) they dont respond. Now I need my investments. Its about XXXX and nobody is able to Help.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Fraud or scam
Subissue:
Consumer Complaint: i opened a coinbase Acct to buy cryptocurrency bitcoins i invested XXXX i was able to access my Acct until XX/XX/2019 after that peroid i was unable to access my Acct.COINBASE their customer service is worthless. I have been trying for 9 months to get into my Acct with no success. They just send Auto computerized responses by email with no solutions. I WANT TO GET ACCESS TO MY ACCT AND GET MY MONEY BACK.PLEASE HELP
Company Response:
State: TX
Zip: 75237
Submitted Via: Web
Date Sent: 2020-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XX/XX/2020, I made three transfers totaling {$4000.00} to Coinbase. I took positions in 3 virtual currencies. On XX/XX/2020, I requested that my account be liquidated and the funds transferred back to me. I estimate that the value of my account on the day of my request to be {$3200.00}. I have contacted Coinbase on two occasions and was told my request would take five, possibly more, business days to process my request. I have yet to receive any funds, nor has it been explained why my funds are being withheld. I hope you can help me get my money. Thank you, XXXX XXXX
Company Response:
State: LA
Zip: 70815
Submitted Via: Web
Date Sent: 2020-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have tried on several occasions to move funds from my XXXX vault and XXXX vault to my wallet in order to sell the crypto-curriencies and remove my funds from XXXX. The most recent attempt was on Wednesday, XX/XX/XXXX. I have tried from several different devices over the past forty-five ( 45 ) days in hopes that it would successfully transfer, to no avail. I have contacted customer support twice XXXX XX/XX/XXXX and XX/XX/XXXX ). They were unable to provide the help I needed, and stopped communication with me.
Company Response:
State: CT
Zip: 06109
Submitted Via: Web
Date Sent: 2020-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-21
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My Coinbase.com account temporarily disabled for no clear reason on XXXX XX/XX/2020, I have contacted Coinbase Support immediately, Case # XXXX, and after a couple of days they got back to me by requesting some documents and clarification statement regarding my trading activity ; shortly I provide them with seven submitted documents and a comprehensive trading statement telling them what I am doing ; they replied that will transfer my case to a specialist who will be able to assist you with this specific issue and noted that these reviews are typically completed within 5-7 business days ; on XXXX XX/XX/2020 while still my account was temporarily locked, someone transferred fund from my XRP Coinbase account, it's absolutely illegal, and an unauthorized transaction happens, which Coinbase should be responsible and providing clear the explanation for all those. " You just sentXXXX XRP ( {$0.00} USD ) Congratulations! You have successfully sent XXXX XRP to XXXX. You can view transaction details in your Coinbase account. This withdrawal is being sent to an address ( " XXXX '' ) that you haven't previously used. '' The ETA for performing a review to restore access to my account based on Coinbase TOS is 10 days " XXXX : XXXX '' however I do not have any clear reasonable response or resolution after three weeks ( 22 days ). This cost me a huge loss and paint in life, I URGENTLY requesting a response and resolution and providing access to my account and my Crypto asset. Looking forward to hearing from you soon. Best Regard
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2020-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account with coinbase was compromised so I locked it on XX/XX/2020. Ive made multiple tickets for help through customer service with no response. I have a lot of money sitting in this account but no way of getting into my account and have had an account for multiple years. Coinbase has not even tried to contact me to start getting things resolved.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2020-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: My computer was hacked while I was away from it, they accessed my CoinbasePro and Coinbase accounts and stole all my funds. Total deposits into my account was {$20000.00}, but the value at the time of this theft on XX/XX/XXXX was lower, roughly {$14000.00}. Below are the stolen coin amounts and the addresses they sent to : BTC : XXXX sent to XXXX ETH : XXXX sent to XXXX LTC : XXXX sent to XXXX BCH : XXXX sent to XXXX XRP : XXXX sent to XXXX BSV : XXXX sent to XXXX XTZ : XXXX sent to XXXX They also initiated a transfer of {$12000.00} from my bank checking account into my Coinbase account to attempt to steal that as well, but luckily I was able to call XXXX XXXX XXXX and do a Stop Payment so the transfer didn't go through. They had to transfer all my funds on CoinbasePro into regular Coinbase to steal my funds without my phone. They accessed both my XXXX and XXXX email accounts, but likely deleted some emails from my Inbox and Trash folders. I tried getting with both XXXX and XXXX but they were unable to recover any lost emails. I do still have a couple emails they left behind for the XXXX, XXXX, and bank transfers, though I doubt those are useful. I still have the laptop, in basically the same state as after the hack, in case that's needed. I have yet to contact my XXXX ( XXXX XXXX XXXX ) nor XXXX, as I've been waiting to hear back from Coinbase all this time. They've finally gotten back to me basically saying there's not much they can do, but will cooperate with any and all investigations. I can provide screenshots of the criminals ' activity on my machine as well as the actual laptop itself as I said, and I can also provide the full email string with Coinbase which has more details. My fiancee XXXX XXXX was with me that night while the hacking and theft was taking place. I filed Police Report Case # XXXX with my local XXXX XXXX, FL Police Department though I believe they closed it saying there wasn't much they could do. As I told Coinbase, thank you very much for your understanding and thorough investigation and attempt to get my funds back please. As you may imagine, I am severely traumatized by this, not just with Coinbase/Pro but in many other ways, as well as my family and friends. I am not some big rich person trading constantly, just a regular guy who bought and was holding as a long-term investment, trying to save to buy a house and for a wedding with my fiancee, I also need a car, and they just stole so much from me. It's embarrassing to sound so pathetic but I am begging for help. Sincerely, XXXX XXXX
Company Response:
State: FL
Zip: 33025
Submitted Via: Web
Date Sent: 2020-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-19
Issue: Other transaction problem
Subissue:
Consumer Complaint: I loaded {$200.00} into Coinbase with a Bitcoin Purchase. Within 10 seconds after the Bitcoin was purchased, the money was sent to an unknown address. They took the exact amount loaded, got around the 2 part authorization. Coinbase does not have a live person to speak with and has been evasive on the matter. Given how quickly it occurred and that it got around all of Coinbases security, including that I changed my password minutes before I made the purchase, leaves me to believe Coinbase is in on it. I can replicate the problem as this is the second time it has occurred, first time for {$250.00} and also happened immediately. Coinbase never got back to me the first time either, back in XXXX. If you can hook up to my computer, I can make it do it again and you can track all data being sent back and forth to help catch whoever is doing this.
Company Response:
State: CA
Zip: 91701
Submitted Via: Web
Date Sent: 2020-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2020-07-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Coinbase.com owes me {$13000.00}. I show it sitting in my account and yet when I go to withdraw it the company will not allow if you be transferred into my bank account. I have sent several follow up emails with no response. They have my name and email XXXX XXXX XXXX Please help me get this money back as I need it desperately for my bills. I think this company may be frauding people.
Company Response:
State: TN
Zip: 372XX
Submitted Via: Web
Date Sent: 2020-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A