Date Received: 2023-06-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Deposit a check XXXX and hold it for 6 days until cleared thats normal. but also hold my previous funds XXXX with no right just because the activity seemed suspicious to them. I understand the time to clear the check but the previous fund they have no right to do so. I tried to use my debit to get my XXXX KIDS to school and it was declined. This it outrageous even if it is one cent. Is mine they have no right no hold it back from me
Company Response:
State: NY
Zip: 11367
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: On XX/XX/2023 I mistakenly purchased a XXXX silver bar with an autopay feature on XXXX using my capital one credit card in the amount of {$130.00}. When I realized happened About XXXX minutes after the fact I requested a cancelation because I was exceeding my limit on my credit card and did not want to use that card. After I requested a cancelation I immediately requested a return without the item being shipped. Hence not having possession of the Item yet. I then reached out to the seller informing him of the error and asked him to cancel refund the purchase prior to the item being shipped. The seller did not respond. Nor did XXXX. And 3 days later XXXX closed my return and didn't reach out to me as to why. I called XXXX 3 times and they finally said they closed it because I never returned the Item. I explained to them that I made the cancelation/return request immediately after I realized the purchase was made but they refused to help me. When the Item finally Arrived on XX/XX/2023 it was an Empty Envelope with a slit at the top and taped over like some one stole the contents prior to arrival to my residence. I believe it was either the seller or some one at the post office who committed the crime. I took pictures and sent them to the seller informing him and still got no response. I then reached out to Capital one and d informed them of the situation and disputed the charge. they temporarily put the funds back to my account then a week later put them back on my account. I then disputed again with documentation showing and explaining to them the situation and yet they still will not take action when I've been defrauded and stolen from. I'm also in the process of filing a police report as a result. As Tampering with mail is a federal offense. I'm hoping you can step in and take action in regard to this.
Company Response:
State: IL
Zip: 60056
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I have held multiple high-interest savings accounts with CapitalOne XXXX XXXX Bank XXXX XXXX ING Direct ) for more than a decade. All were opened as high-interest savings accounts under ING Direct and XXXX to CapitalOne XXXX Savings accounts when CapitalOne acquired ING Direct. As general interest rates went down, the interest rate on these accounts also went down, as expected. But when interest rates went up, instead of raising rates on these high-yield savings accounts, CapitalOne created a new class of accounts ( " CapitalOne XXXX XXXX XXXX '' ) and advertised higher rates ( 4.1 % at this time ), but left the existing XXXX XXXX accounts marooned at low-yield rates ( 0.3 % at this time ). I am writing to complain about this deceptive bait-and-switch. I have held thousands of dollars in savings with CapitalOne with the understanding and expectation that these accounts would continue to be high-yield. When I called customer service, they advised me to open new accounts and transfer funds, which I did. But that does not address the deceptive practices of CapitalOne, which cost me substantial interest over an extended period of time.
Company Response:
State: PA
Zip: 187XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I believe Capital One has committed an egregious UDAAP violation against myself and all former XXXX Direct savings account owners ( otherwise noted as Capital One 360 Savings owners post-acquisition ). Capital One created an exactly comparable product called the 360 Performance Savings ( vs Capital One 360 Savings ) with a greater interest rate and all the same account services and benefits. They are still providing legacy account holders a 0.30 % APY while new customers opening the exact same account receive a 4.10 % APY. When I contacted the bank to clarify this problem, they told me I could close my account and open a new one. This seems like a very deliberate attemp and unfair practice that intends to capitalize on banking customers not catching the change or rate difference.
Company Response:
State: DE
Zip: 19802
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: There is a recent hard inquiry ( XX/XX/23 ) on my credit report from Capital One that is fraudulent. I was the recent victim of identity theft and have been working to correct and undo the damage done to my credit. Capital Ones system will not allow me to speak to anyone without entering a card number and there is no corporate email. All the responses I ever get back are we aren't the correct department and direct me to a number that goes nowhere.
Company Response:
State: CT
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: On XXXX I received emails from XXXX, XXXX and XXXX advising that three hard inquiry 's were made on XXXX. The inquiries were made by XXXX, Capital OneXXXX and XXXX XXXX XXXX XXXX for credit. My credit score was immediately dropped. I contacted the credit reporting agencies by phone to let them know that I did not apply for credit from XXXX, Capital One or XXXX XXXX XXXX. I also disputed these inquiries with the agencies online. I explained that I already have credit cards with Capital One and Discovercard and I have never heard of XXXX XXXX XXXX. I was told that I need to contact XXXX, Capital OneXXXX and XXXX XXXX XXXX directly and let them know that I did not apply for credit from them. I spoke with representatives from all three companies and was advised that these accounts would be closed and reported to their fraud department and they would contact the three credit monitoring agencies to have the hard inquires removed. I immediately put a freeze and a fraud alert on my XXXX, XXXX and XXXX accounts. It became clear to me that someone was trying to steal my identity because on XXXX I received a change of address verification from the U. S. Postal Service that was made on XXXX. Someone was trying to get my mail sent to them. I immediately contacted the USPS and let them know that I did not request an address change. I was contacted by the Post office on XXXX and provided with the address the mail was to be forwarded to. I then spoke with Detective XXXX XXXX and filed a police report on XXXX with XXXX Police Department in XXXX, TN providing them with all of the information I received from the Post Office on the person trying to steal my identity. This report can be obtained from XXXX XXXX XXXX XXXX Department Case No. XXXX. I also reported this to FTC Identity Theft. Enclosed is a copy of the report. All three credit monitoring agencies have removed the hard inquiries of XXXX and XXXX of XXXX. However, the Capital OneXXXX hard inquiry was removed only from XXXX and XXXX but has NOT been removed from XXXX. I have disputed this with XXXX several times and they continue to leave this hard inquiry on their report. I am requesting that XXXX remove this unauthorized Hard Inquiry by Capital OneXXXX from my credit report.
Company Response:
State: TN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I made a payment to my capital one credit card in the amount of {$410.00} on XX/XX/23 from a saved payment method on file with capital one. The payment has processed, they have taken the money from my bank and applied it to my balance, but have not made the credit available for use. Instead, it has been placed on an administrative hold and I wont have access to this money for 26 days.
Company Response:
State: PA
Zip: 154XX
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-23
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On XX/XX/2022, Capital One made an unjustified decision to reverse several payments received from XXXX, totaling {$370.00}. These payments were initially received in exchange for {$370.00} worth of cryptocurrency on XXXX, which is the largest cryptocurrency exchange service in the world. XXXX operates a peer-to-peer exchange that functions as an escrow service, holding the {$370.00} worth of cryptocurrency until I confirmed receipt of payments from XXXX. On XXXX and on XX/XX/2022, XXXX sent XXXX payments to my Capital One account, and upon receiving this payments, I promptly confirmed to XXXX the receipt of {$370.00}. In response, XXXX released {$370.00} worth of cryptocurrency to XXXX. However, at a later point, XXXX applied for a chargeback, and Capital One wrongfully reversed the payments. Despite my repeated attempts to contact Capital One via phone calls and visits to their branches, providing them with evidence of the transaction, they ignored my efforts. As a result of Capital One 's erroneous decision, I have suffered a financial loss.
Company Response:
State: NJ
Zip: 07013
Submitted Via: Web
Date Sent: 2023-06-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Multiple lender or creditors reported that i opened a new line of credit or an account with them when i havent. It currently says i have XXXX lines of credit when i should only have XXXX
Company Response:
State: IL
Zip: 61008
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-22
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: When the account was under XXXXXXXX XXXX, all payments were automatic and over the minimum amount. When the account was sold and switched in XX/XX/2022, they were not able to access my old account for some reason to show proof of my payments. The minimum jumped from less than {$100.00} to over {$300.00} and my automatic payments were not covering it. I called to figure out why the minimum payment jumped up so much and I guess they did not honor my promotional XXXX from the account I actually signed up for, and decided to charge it all at once in a single month. I joined a hardship payment plan/program that the representative assured me would make it so my payments were not late and it would be acceptable to pay less than the past due balance. Though conveniently, I can not access my account records that show this. I used debt consolidation services to work out an agreement, which is paid every month and theyre still reporting late payments. Essentially, I have been paying dutifully every single month, and they refused to lower my payments or register my COVID hardship program.
Company Response:
State: NC
Zip: 28115
Submitted Via: Web
Date Sent: 2023-06-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A