CAPITAL ONE FINANCIAL CORPORATION


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"Products" offered by CAPITAL ONE FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

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Complaint ID: 7155038

Date Received: 2023-06-22

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit Reporting act Capital One, has violated my rights. 15 USC 1681 Section 602 states I have the right to privacy. 15 USC Section 604 A Section 2 : It also states a consumer reporting agency can not furnish an account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose.

Company Response:

State: NY

Zip: 11433

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7155011

Date Received: 2023-06-22

Issue: Incorrect information on your report

Subissue: Information belongs to someone else

Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, Englehardt v. Gravens ( mo ) 281 SW 715,719, I presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exist.

Company Response:

State: NC

Zip: 270XX

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154523

Date Received: 2023-06-23

Issue: Incorrect information on your report

Subissue: Account information incorrect

Consumer Complaint: I am writing to address a critical matter concerning incorrect information that is being reported on my consumer credit report by Capital One. It has come to my attention that the Date Opened is inaccurately reported as XX/XX/2017 for XXXX and XX/XX/2017 for XXXX and XXXX. This incorrect reporting has persisted for several years and is causing severe damage to my reputation. As per applicable laws, I demand the immediate removal of this incorrect information from my consumer report. The inaccurate reporting of the Date Opened on my consumer credit report reflects negatively on my creditworthiness and financial history. This misinformation has been reporting inaccurately for a significant duration, leading to potential denials on credit applications and other financial opportunities. The presence of this incorrect information on my consumer report is causing harm to my reputation and impeding my ability to secure credit on fair and accurate terms. In accordance with the Fair Credit Reporting Act ( FCRA ), it is my right to request the removal of inaccurate information from my consumer report. I kindly request that you promptly investigate this matter and take appropriate action to rectify the incorrect reporting of the Date Opened. I expect the immediate removal of this inaccurate information from my consumer report to prevent any further harm to my credit standing.

Company Response:

State: MI

Zip: 48197

Submitted Via: Web

Date Sent: 2023-06-23

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154459

Date Received: 2023-06-22

Issue: Managing an account

Subissue: Deposits and withdrawals

Consumer Complaint: Ok my name XXXX XXXX and due to pandemic I lost my job just like millions of so I filed for unemployment which they had approved me to receive it but I had to open a bank account and I did with capital one back which they where ok for alil bite after my card was stolen and I disputed the charges and couple day later the money was in my account but capital one bank frozen my account at $ $ $ {$900.00} and I believe that nobody should have token or frozen the money they made me wait 15 day which turn into 90 then 120 not there lost never got back to me Im disappointed dissatisfied with my account being garnished or frozen due to me not having all my documents due to being homeless and due to pendimic

Company Response:

State: NY

Zip: 10451

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154346

Date Received: 2023-06-22

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: Hello I recently got approved for an automobile via XXXX XXXX XXXX XXXX. There are other credit inquiries on my report and I do not approve of. To my understanding no company can report any thing to harm your credit and Ive been accepted for the loan which means it should not impact me in a negative way considering the fact I got approved. Also there are other times my credit was ran for a vehicle around the same time I need all inquiries to come off expeditiously, thank you.

Company Response:

State: MI

Zip: 48187

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154336

Date Received: 2023-06-22

Issue: Attempts to collect debt not owed

Subissue: Debt was result of identity theft

Consumer Complaint: I CHECKED MY REPORT AND THIS CREDIT LOAN IS ON IT, WHICH I HAVE NO KNOWLEDGE OF.

Company Response:

State: NY

Zip: 11368

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154171

Date Received: 2023-06-22

Issue: Struggling to pay your loan

Subissue: Denied request to lower payments

Consumer Complaint: i don't want to lose my car its all i have for my family ive been struggling with health issues i've had XXXX 3xs and it has really affected me in performing work duties ive had part time jobs and not making enough please help me keep my car so i can keep looking for work and keep on going and so i'm able to take my children to summer school and i'm able to maintain with my daily activities with my XXXX children im a XXXX XXXX whom has gave all my strength to maintain a living and no matter how i fill i still give it my best to wake up and live a better day and put a smile on my children faces i lost my job recently do to labor shut down and over stacked in employees. so they laid me off and im back to stage one my stress and XXXX and heath issues really bring my life down but like i said earlier i'm trying to keep my head up and going out there looking for work so i can maintain a living and a life im given please help me keep my car. i dont want to lose it thank you and XXXXXXXX XXXX you all XXXX XXXX XXXX XXXX XXXX XXXX XXXX

Company Response:

State: OR

Zip: 979XX

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154124

Date Received: 2023-06-22

Issue: Attempts to collect debt not owed

Subissue: Debt was paid

Consumer Complaint: I sent a letter asking Capital One Auto Finance, Inc.to investigate my accounts. Here is my tracking number : Certified Mailing # XXXX XXXX XXXX XXXX XXXX. It has been over 30 days. These consumer reporting agencies are in violation. According to 15 USC 1681i - Capital One Auto Finance, Inc.investigate and Handling this contract has been dishonorable in results my vehicle be unlawfully redo .And They also didnt even record the current status of the money order I tender information which is another violation. I have other violations of all the evidence attached below. Mileage was incorrect My signatures is not on the receipt for deposit Vehicle service contract Purchase price incorrect Money order / Confirmation Cashed In good faith and honor I tendered a payment according to Handwriting on the front face of money order example below / Money Order serial /Certified Mailing Number below Certified Mailing # XXXX Money Order serial # XXXX In good faith and honor I tendered a payment according to I Accept your offer in the amount of {$25000.00} for valuable consideration and tender the payment complete amount in accordance and satisfaction upon rendering this instrument By with or without recourse XXXX XXXX Evidence Installment Sales Contract Car-fax Vehicle Report Vehicle Service Contract Application Letters Copy of Money Order Copy of Credit Report Invoices

Company Response:

State: TX

Zip: XXXXX

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154118

Date Received: 2023-06-22

Issue: Problem with a credit reporting company's investigation into an existing problem

Subissue: Was not notified of investigation status or results

Consumer Complaint: I am writing to delete and remove the following accounts and information off of my consumer report. The accounts and information listed below should not be reported on to my consumer report. This is a direct violation of the FDCPA and FCRA and needs to be deleted and removed off of my consumer report immediately as it's violating several laws. Remove these accounts and information immediately!

Company Response:

State: FL

Zip: 33610

Submitted Via: Web

Date Sent: 2023-06-22

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7154045

Date Received: 2023-06-22

Issue: Other features, terms, or problems

Subissue: Problem with balance transfer

Consumer Complaint: I did a balance transfer with XXXXcomenity bank for the amount of {$1300.00} they should have sent the money to XXXX XXXX and XXXX never received it and I never received the funds I have tried to get them to send me pictures front and back of the check but they keep giving me excuses I have been dealing with this for a hole year trying to get this resolved please help I have what ever more information you need ou need to get a hold of comenity bank NOT XXXX XXXXXXXX again the bank is comenity bank phone number is XXXX address is XXXX XXXX XXXX XXXX OH XXXX comenity bank has the account information XXXX XXXX does not comenity is the only bank that can help you they have the information you need it was b4 they switched over please help me

Company Response:

State: NY

Zip: 14612

Submitted Via: Web

Date Sent: 2023-07-19

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.