CAPITAL ONE FINANCIAL CORPORATION


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"Products" offered by CAPITAL ONE FINANCIAL CORPORATION with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account -
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Title loan
Consumer Loan - Vehicle lease
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - Federal student loan
Debt collection - Federal student loan debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Medical debt
Debt collection - Mortgage
Debt collection - Mortgage debt
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan
Debt collection - Payday loan debt
Debt collection - Private student loan debt
Debt collection - Rental debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Conventional adjustable mortgage (ARM)
Mortgage - Conventional fixed mortgage
Mortgage - Conventional home mortgage
Mortgage - FHA mortgage
Mortgage - Home equity loan or line of credit
Mortgage - Home equity loan or line of credit (HELOC)
Mortgage - Other mortgage
Mortgage - Other type of mortgage
Mortgage - Second mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Other financial service - Traveler’s/Cashier’s checks
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Pawn loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Other advances of future income
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Payday loan, title loan, personal loan, or advance loan - Title loan
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - ID prepaid card
Prepaid card - Other special purpose card
Prepaid card - Payroll card
Student loan - Federal student loan servicing
Student loan - Non-federal student loan
Vehicle loan or lease - Lease
Vehicle loan or lease - Loan
Vehicle loan or lease - Title loan

Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.
Complaint ID: 7841208

Date Received: 2023-11-13

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: Unauthorized Credit Inquiry To Whom It May Concern : I recently received a copy of my credit report. The credit report showed a credit inquiry by your company that I do not recall authorizing. I understand that you shouldn't be allowed to put an inquiry on my file unless I have authorized it. Please have this inquiry removed from my credit file because it is making it very difficult for me to acquire credit. I have sent this letter certified mail because I need your prompt response to this issue. Please be so kind as to forward me documentation that you have had the unauthorized inquiry removed.

Company Response:

State: GA

Zip: 30309

Submitted Via: Web

Date Sent: 2023-11-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7840471

Date Received: 2023-11-13

Issue: Incorrect information on your report

Subissue: Personal information incorrect

Consumer Complaint: Sunday, XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX SSN : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX UT XXXX This letter is a formal notice for you to cease making unauthorized hard inquiries into my credit report, and a formal demand that you immediately instruct XXXX ( and any other applicable credit bureaus ) to remove your illegal inquiries from my credit report. Please note that I WILL be checking my credit report next month to ensure you have had the following unauthorized inquiries removed : Bureau : XXXX Creditor Name : XXXX XXXX XXXX Inquiry Date : XX/XX/XXXX Reason : I don't recognize this inquiry To the best of my knowledge, I have not signed any documents authorizing your company to pull my credit, which means you are in violation of the Fair Credit Reporting Act, Section 1681b ( c ) : Transactions Not Initiated by Consumer. As long as these inquiries are removed from my credit report, then I will be satisfied. Otherwise, if you are in possession of any document that has authorized your company to make inquiries into my credit report or proves any type of permissible purpose ( as outlined in FCRA Sec. 1681b ) then I request that a copy of any such document is immediately mailed to my address listed above so that I may review it. If you do not possess any such inquiry authorization, then I also request that you remove all of my personal information from your records and send me confirmation that you have complied with my requests. Sincerely, XXXX XXXX

Company Response:

State: CT

Zip: 06066

Submitted Via: Web

Date Sent: 2023-11-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7840385

Date Received: 2023-11-13

Issue: Improper use of your report

Subissue: Report provided to employer without your written authorization

Consumer Complaint: In accordance with the Fair Credit Reporting Act this creditor has violated my rights under 15 USC 1681 section 6 o 2 states I have the right to privacy ( 15 USC 1681 ( section 6 0 4 a section 2 ( it also states a consumer reporting agency can not furnish an account without my written instructions under 15 USCS 1666b a creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose.

Company Response:

State: OH

Zip: 44105

Submitted Via: Web

Date Sent: 2023-11-13

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839836

Date Received: 2023-11-12

Issue: Getting a loan or lease

Subissue: Credit denial

Consumer Complaint: On XX/XX/21 I applied for an auto loan with XXXX of XXXX XXXX XXXX. Upon supplying my information which included name, income, address and most importantly my social security number I was denied business for the extension of my credit. Its my understanding that per the Federal Reserve Act Section 16 that no application is denied and the amount of the application is received in legal tender. Its my understanding per that ACT that the application is money, and acts as money in this banking system. I applied for credit for an automobile with this institution and regardless of the reason for the denial I have a right to credit. Withholding my access to my securities is securities fraud. You are violating the Equal Credit Opportunity Act as well as the Consumer Credit Protection Act. Since you are denying me access to my credit, please retract my application.

Company Response:

State: DC

Zip: 20001

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839677

Date Received: 2023-11-12

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fair credit # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 15 USC 1666B : A creditor may not treat a payment on a credit card. account under an open end consumer credit plan as late for any purpose

Company Response:

State: MI

Zip: 49444

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839613

Date Received: 2023-11-12

Issue: Closing your account

Subissue: Company closed your account

Consumer Complaint: Hi, I have a Capital One credit card and I tried to pay through the website and when I entered the bank account from which Capital One can withdraw money from my bank account. I accidentally entered my bank account and also my check number, for example I entered the account number XXXX and also added XXXX which is my check number and that's why XXXX XXXX did not have the option to withdraw the money. And they wrote that I have a return payment And I called them several times and they understood the problem and they didn't want to help me open my account back I have a few complaints about this 1 Capital One did a great deal of damage to my business because I couldn't run the business as usual, buy things and sell and with that pay Capital One 2 They did me a great deal of damage that they put on the credit report that I have a credit card that was closed to me 3 Capital One did me harm, they also closed the private credit card I had at Capital One 4 Capital One When they closed my card I had points and cash back percentages for every dollar I use the card and they did not credit the money to my account 5 Capital One closed my account and the credit card was for 12 months without interest and because they closed my card I couldn't do well with the business which is why I want them to open my card back and give me another 24 months to pay the debt without interest. I have asked them several times to reopen my account and there is no answer Therefore, I appeal to you, Consumer Financial Protection Bureau, to help me. The injustice that Capital One did to me is a great injustice and can not be forgiven. And I really hope to God That you help me open the voucher I had back and all the winnings I deserve I have no words to bless you Best regards XXXX

Company Response:

State: NY

Zip: 10977

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839583

Date Received: 2023-11-12

Issue: Improper use of your report

Subissue: Reporting company used your report improperly

Consumer Complaint: In accordance with the fail credit XXXX XXXX XXXX XXXX # XXXX, has violated my rights. 15 USC 1681 Section 602 States I have the right to privacy. 15 USC 1681 Section 604 A Section 2 : It also states a consumer reporting agency can not furnish a account without my written instructions. 11.7K 15 USC 1666B : A creditor may treat a payment on a credit XXXX account under an open end consumer credit plan as late for XXXX copy it and put it in that box ( a " and purpose.

Company Response:

State: TX

Zip: 75252

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839574

Date Received: 2023-11-12

Issue: Improper use of your report

Subissue: Credit inquiries on your report that you don't recognize

Consumer Complaint: It has just came to my attention that there are multiple hard inquiries on my credit report. I see that the inquirys are not done by me. Ive never applied for any of those. I tried to contact XXXX, XXXX and XXXX on XX/XX/2022 via mail. No one ever got back to me and the hard inquiries are still there on my credit report.

Company Response:

State: NY

Zip: 11235

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839558

Date Received: 2023-11-12

Issue: Getting a credit card

Subissue: Application denied

Consumer Complaint: I applied for a Capital One XXXX Rewards credit card on XX/XX/23 and got denied. According to 15 USC 1691 a consumer credit transaction explains the Equal Credit Opportunity Act. I have the right to credit. This prohibits creditors from discriminating against credit applicants.

Company Response:

State: MD

Zip: 21403

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 7839527

Date Received: 2023-11-12

Issue: Trouble using your card

Subissue: Can't use card to make purchases

Consumer Complaint: CapitalOne bank, very difficult to make a purchased. When something happened I need to call them and behaind line with angry-cashier. Omg they request documents drivers license and proof of residency. Do not open credit with them

Company Response:

State: VA

Zip: 22015

Submitted Via: Web

Date Sent: 2023-11-12

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.