Date Received: 2023-12-06
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: In accordance with the Fair Credit Reporting Act, Capital One has violated my rights. Under 15 U.S.C 1681, Section 602, states I have the right to privacy. 15 USC 1681, Section 604a, Section 2, also states that a consumer reporting agency can not furnish an account without my written instructions. Under 15 U.S.C. 1666b, a creditor may not treat a payment on a credit account under an open end consumer credit plan as late for any purpose.
Company Response:
State: WY
Zip: 826XX
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Never I take the credit cards and I have like XXXX balance for different credit cards.
Company Response:
State: TX
Zip: 75254
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Incorrect information on your report
Subissue: Old information reappears or never goes away
Consumer Complaint: They have the wrong information on my report
Company Response:
State: OH
Zip: 44112
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Getting a credit card
Subissue: Card opened without my consent or knowledge
Consumer Complaint: I am a member of XXXX. XX/XX/23 They sent a message a indicating : " XXXX has identified a change in your credit information. This could be the result of a new inquiry, line of credit or a change to an existing account. '' I checked and a Khols credit card was applied for. On XX/XX/23 I received another notification about a Khols credit card being applied for. In talking with MyIdCare representative this was for the same credit card. The credit check was on XXXX and XXXX. I did not apply for a Khols credit card.
Company Response:
State: WA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-12-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XXXX is not reporting correctly on payments
Company Response:
State: FL
Zip: 33142
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-06
Issue: Getting a loan or lease
Subissue: Confusing or misleading advertising or marketing
Consumer Complaint: XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX identity theft data breach
Company Response:
State: CA
Zip: 91351
Submitted Via: Web
Date Sent: 2023-12-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: My identity has been involved in a XXXX data breach. I was unaware of the data breach and was then hit with constant calls that involved debt collectors from Credit Card companies and personal loans. I believed that these were just spam calls and people trying to get me to pay money that was not real. I then tried to pull a credit report and the credit report was frozen and they were not frozen on my behalf. I have filed a claim and an identity theft report. Please remove all hard inquires, payments, and collections from my report. Thank you
Company Response:
State: IL
Zip: 60641
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Improper use of your report
Subissue: Reporting company used your report improperly
Consumer Complaint: NOTICE TO AGENT IS NOTICE TO PRINCIPAL NOTICE TO PRINCIPAL IS NOTICE TO AGENT I hereby give your Company notice pursuant to 15 USC 1602 ( k ) that your Company never provided an adequate notice which clearly and conspicuously mentions the pertinent facts of this transaction. Your Company did not even inform about the Cost of Credit and the only evidence of the indebtedness was just a computer-generated agreement. According to 15 USC 1602 ( k ), the term " adequate notice '' means a printed notice to a cardholder which sets forth the pertinent facts clearly and conspicuously so that person against whom it is to operate could reasonably be expected to have noticed it and understood its meaning. Such notice may be given to a cardholder by printing the notice on any credit card, or on each periodic statement of account, issued to the cardholder, or by any other means reasonably assuring the receipt thereof by the cardholder. Since adequate notice was not given as per the above-mentioned section, I could not understand its meaning which is a violation under 15 USC 1602 ( k ). Further, pursuant to 15 USC 1601 ( a ) a consumer must be aware of the cost of transaction. Since I was not aware of the transaction therefore made an uninformed decision and it resulted in multiple billing errors and unfair credit card practices. From your end, I have not benefited from this transaction which is again a violation of 15 USC 1602 ( p ). According to 15 USC 1602 ( p ), the term " unauthorized use '' means a use of a credit card by a person other than the cardholder who does not have actual, implied or apparent authority for such use and from which the cardholder receives no benefit. I hereby request you to do the below-mentioned thing. DELETE THESE ACCOUNTS OFF MY REPORT AND VALIDATE THE DEBT 15 USC 1692G ( XXXX ) XXXX XXXX CAPITAL ONE XXXX XXXX XXXX XXXX If you accept my request , I will not escalate this matter to Federal Court, in case, you do not accept the above request a legal action may be taken against your company for compensatory damages. Thank you for your attention to this matter. Sincerely, XXXX : XXXX. All Rights reserved without prejudiced
Company Response:
State: NJ
Zip: 07071
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Other features, terms, or problems
Subissue: Problem with customer service
Consumer Complaint: XXXX XXXX ID XXXX XXXX XXXXXXXX XXXX On XX/XX/2023 we contacted capital one due to excessive amount of emails containing information about account login and password being recovered and changed. The very same day, our account was compromised and was trialed in an attempt to retrieve funds after making payment on two separate accounts. Once we contacted capital one they immediately requested that they speak with our banks to verify validity, in which we agreed to. Banks have been successfully verified, however the account payment was made from upon being compromised was not wholly owned by either account holder or authorized user. Upon requesting verification of how account was able to logged into without security verification, capital one refused to release information and continues to hold account at full restriction. After speaking with management in fraud prevention team they state they can not assist further and requested that call be ended. After being a long time customer and having ran into this personal issue, capital one needs to be held accountable as personal information appears to be leaked. Capital one is at full refusal to even investigate the issue. No payments can be made on account as it is at full restriction, any late fees and derogatory reportings shall be halted due to unsatisfactory service from Capital One. Requesting an immediate resolve from Capital One Financial INC.
Company Response:
State: AR
Zip: 72211
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-12-07
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Hello first of all, I would like to say that my problem began when I opened a checking account on XX/XX/2023 with Capital One I applied for a credit card, they approved it for {$300.00} ... super happy, I thought about the idea of requesting a checking account, for several reasons 1 Make it my main bank 2 receive my direct deposit as soon as possible since I never have any money left over. 3 That it would be easier for me to make credit card payments. And more... I was so happy that I even managed to get my husband to open one with them too. Anyway, everything is very good... they opened the account for me, close to my baby 's birthday ... which is XX/XX/XXXX, he was turning XXXX year old and some friends and family sent me money as a gift for him through XXXX. Figures of {$200000.00} dollars, to my surprise Capital One restricted my money to verify it because it seemed like unusual transfers. I call the bank, answer questions, etc. etc. They return the money to me for use within a few days. All this for less than XXXX XXXX Days go by, I set up my direct deposit, everything is fine. They transfer money to me again ... XXXX dollars and XXXX, the same thing happens to me again, funds under verification, I call again, I explain, I give details of my life etc etc etc. Everything the same as last time, they let me use the funds again The rent payment is approaching and my husband and I are worried about completing the $ on time because as I said before we never have too much, rather we are tight. I work at XXXX and I get paid in XXXX ways, direct deposit or a quick payment of half my salary that I can only transfer to a XXXX card they give us. Near the date I receive my payment via direct deposit and I decide to transfer {$310.00} to my XXXX card and from there transfer it to my Capital One checking account. All this to complete the rent payment. My funds in the capital One checking account were about XXXX, my husband transferred {$560.00} through XXXX, plus the XXXX deposit that I had already transferred from XXXX to capital one, we would pay the rent, day XXXX the deposit did not arrive, Day XXXX I did not receive it, day XXXX ( last day in the condominium where I live ) to pay on time and not be fined {$130.00} dollars for late payment ) and I still did not receive my deposit. I already had to leave for work and still no money. I decide to call my stepfather to lend me {$200.00} so I can make the payment, I would return it once the XXXX arrived. To my surprise Capital One restricts my funds again and puts the {$200.00} under verification. I decide before leaving for work to pass all the money to my husband, {$1100.00} for fear that they would restrict that too and then I wouldn't be able to pay in any way. When I return from work I check my card again and finally the XXXX were there. It was the early morning of the XXXX, I sent that money to my husband and from his phone I paid the rent at that very moment, A PAYMENT THAT AFTER ALL THAT EFFORT ON MY PART WAS LATE AND WITH THE RESPECTIVE FINE THAT I HAVE NOT YET BEEN ABLE TO PAY XXXX. Well, I had already half solved a problem, I was missing my stepfather 's {$200.00} still frozen in my account. I contacted the bank again, the person who helped me did not speak XXXX, I do not speak XXXX, we called an interpreter. I don't know if this could be part of the problem, the translation, well, the first question? With what intention did you open this account with Capital One? Who sent you this money? And this other one? Who is this person? And this one? I, with all the patience in the world answering each of the questions that seemed to me the truth out of place, seemed more like I was a criminal who was being tried by a police officer, instead of an ordinary person who was talking to a representative of a bank. The truth is that the situation made me very frustrated and I felt very bad. The person who was answering my call even put me on hold and called my husband to confirm that it was my husband and that I was telling the truth, meaning my word is not valid. I also call my stepfather. I am XXXX I am legally in this country and as of XX/XX/XXXX I have been living here for XXXX years. The man asks me about transfers what is in my XXXX, I explained that I have XXXX small children in XXXX, ages XXXX and XXXX, father, grandmother, friends and the rest of the family, that here I also have uncles, nephews, cousins, friends, etc. etc etc and that both I and those people who are here make sure to send our family medicines and hygiene every month due to the desperate situation that is happening in XXXX at the moment and that I am the one in charge of that... I miss and I didn't tell this to that person, about a month ago I had my father hospitalized due to a XXXX XXXX and I have had to help more than I normally do, seeing as I am pressed to pay my bills here, that is the why of the transactions. That person decides to close my account or accounts at that moment, telling me that Capital One did not want to take risks with me and that it was breaking off relations with me. The truth is I was shocked, I didn't understand anything but I ended the call cordially. After a few minutes of thinking carefully about the situation, questions come to mind like what happens to that {$200.00} now? In summary, what is the crime? Send food to my children and other relatives in XXXX? What clarified, I don't even do it through the government? Do I do it through individuals with XXXX Companies? Is Capital One a XXXX bank? Are you discriminating against me because of my nationality? I tried to call the bank again to clarify these doubts and to my surprise they also restricted my number!!!! Am I a criminal who doesn't even have the right to make a call to you? I don't understand anything. I search on XXXX : Reasons why Capital One would close my checking account? XXXX, scam, human trafficking, money laundering!!!!!!!!!!! Now I'm even more shocked!!!! Because I can't believe they found me labeled under any of those names for XXXX 's sake. This is a lack of respect towards me, the truth is... they didn't even take the delicacy to explain to me well what was happening, not even the person who attended to me had the decency to tell me, you know what? You can't make so many transfers or you can't let them transfer more money to you like that! Or we believe that this account is not the one you need if you are going to do these things, we have this other one or why don't you try another bank that is more in line with your needs? Or I don't know what... but treat me like the plague ohhhh for XXXX! What worries me most is that they will put a record or something like that under my name with XXXX of those labels and it will cause a problem when I try to open an account at another bank. From XX/XX/2023 to XX/XX/2023, in my account statement I have XXXX money coming in XXXX money that comes outIf we take away from this my direct deposit, from my payment for working honestly at my workplace, we take away the money that my husband gave me and that I spent again in order to pay the rent and my other expenses, how much Are we talking less than {$800.00} on XXXX? Maybe much less ... it seems to me that in the United States XXXX dollars is a pittance... it seems to me that a month of XXXX dollars is a month for a poor person in this country and that those figures do not speak of defrauding anyone, nor of laundering. money, or trafficking anything. I apologize in advance because I will use the translator and I don't know if there may be any errors in the translation. I hope that my case is heard and turned out and that it doesn't happen to more people. Thank you
Company Response:
State: TX
Zip: 78664
Submitted Via: Web
Date Sent: 2023-12-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A