Date Received: 2023-04-22
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/XXXX th I transferred {$30000.00} from my Bank of America account towards purchasing an apartment in XXXX, XXXX I did verify the bank account that I was transferring the money by doing a small test transfer amount the day before and it was successfully transferred. However the money that I transferred on XXXX XXXX XXXX has not been received by the beneficiary till date and Bank Of America does not answer my phone calls. I received a conformation from Bank Of America saying that the beneficiary got the money which is not true and after multiple calls by me, now Bank of America accepts that the money has not reached the beneficiary and they want additional information from me but no one has contacted me till date what information they need and they keep telling me that my case will be assigned to a case worker in due course .My money has left my account 10 days ago and I have no clue where it is. Below is the confirmation message I got from Bank of America XXXX # : XXXX Amount : {$30000.00} ( XXXX INR ) To : XXXX XXXX Fee : XXXX Rate : XXXX USD = XXXX INR Send on Date : XX/XX/2023 Service : International Wire Transfer
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 553XX
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have a roommate that I live with for 20 years who is using my identity getting fake accounts in my name getting phones in my name she had a ID with my name in her face. I contacted Bank of America to let them know that she had use all of my EDD which receipts of {$20000.00} which has three different disputes Ive sent documents I sent my receipt I sent my XXXX report, I said my police report my claim was denied over and over again please help
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92508
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I took a taxi from the airport in XXXX to the XXXX XXXX on XX/XX/2022. I was told the charge would be {$25.00}, but when I paid for the trip I was told that the credit card would not process so I paid cash but did not get a receipt. After I left the cab, I received a fraud alert from Bank of America regarding XXXX XXXX XXXX card, saying that two attempts had been made to charge {$5300.00} to my card. I cancelled the card immediately and filed a dispute. I have spoken to Bank of America at least ten times and written a detailed description of the events. Bank of America has reviewed the case but continues to deny my claim both through the dispute and the fraud process.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60640
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I was transferring my XXXX ( k ) into my Bank of America checking account so I could transfer it into my Merrill Lynch fund on XX/XX/2023. The Manager of the bank approved the deposit and I received a printed receipt stating that {$5300.00} would be available on XX/XX/2023 and the balance would be available on XX/XX/2023. Without letting me know, the bank changed the hold on the ENTIRE balance to XX/XX/XXXX. I had electronic payments going thru on the 21 since my receipt said the money would be there and, of course, all the XXXX bounced. When I talked to a representative of the bank, she said the hold had changed because they weren't sure if they would collect on it. The check again was from Principal, who the representative said was very reliable, but the check was marked " unreliable '' and there is nothing she would do about it. How can the bank possibly give me a printed receipt with the two holds and then change the hold for the ENTIRE balance for an additional date without letting me know. This is very upsetting.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60402
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: On XX/XX/ I received a debit card in my former last name that I did not open.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85331
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: Bank of America opened 3 fraudulent accounts, every time I called them to report it to get closed they were claiming the there is nothing they can do about it despite me having Fraud Alerts with all 3 credit reporting agencies, XXXX XXXX XXXX, Credit lock with XXXX, and despite that they are claiming they will investigate it, these fraudulent accounts are being opened. Bank of America is entirely unhelpful they claim that there is nothing they can do to stop this. This happened repeatedly on XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. BoA claims their systems can not stop criminal activity, which encourages criminals to take advantage of BoA to defraud its customers.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 02143
Submitted Via: Web
Date Sent: 2023-04-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-22
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: Person use my social security for opened bank account under my name result fraud identity I need fixed problems List bank account opened XXXX XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: RI
Zip: 02914
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Incorrect information on your report
Subissue: Account status incorrect
Consumer Complaint: I was the victim of fraud for the account ending in XXXX. Bank of America initially didn't accept it as a fraudulent claim when first reported in XX/XX/2022. The account was closed, the balance remained open and payments that were not made were recorded as missed payments on my credit report and the account was charged off. The fraud claim was accepted a year later but the missed payments and charge off was not removed from my credit report. I reported the inaccurate information to XXXX and XXXX but Bank of America stated that the incorrect information was correct. After reaching out to Bank of America over the phone regarding the matter I was transferred 6 times and the matter has not been resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11222
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with monetary relief
Timely Response: No
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Problem with a purchase shown on your statement
Subissue: Overcharged for something you did purchase with the card
Consumer Complaint: I went on a trip to XXXX XXXX last year on XX/XX/2022. I used my XXXX XXXX card to pay for the in-flight wifi for myself and my wife. However, I was charged 6 times for the same on board wifi.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08520
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-23
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Difficulty submitting a dispute or getting information about a dispute over the phone
Consumer Complaint: Called multiple times to dispute ID theft, credit card theft etc. Sent information to all credit card companies, tried calling multiple times, Over the past several years-nothing resolved or looked into ; I either had a person that was not able to speak English, transferred multiple times, Companies unwilling to look into theft, despite certified letters sent, surgeries I had that were requested, sent all information via mail, and again multiple phone calls. Told by representatives nothing could be done, including Bank Account at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, and Bank of America. XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MO XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX Ca XXXX XXXX Bank of America Corporate office XXXX XXXX XXXXXXXX XXXX never applied XXXX XXXX XXXX XXXX XXXX XXXX NC, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95531
Submitted Via: Web
Date Sent: 2023-04-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A