Date Received: 2023-04-24
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: I contacted Bank Of America online support because i noticed my savings account did not show the interest rate on the web page. I spoke withe the person on XXXX and they said the account was a checking account. I stated I had a savings account not a checking account. He said it was made into a Checking account in XXXX i stated i never authorized this change. I have been charge {$12.00} a month for this account. I used it as a over draft protection and interest bearing. I set the account up 20+ years ago to have interest and any round up per charge deposited into the account. It has been getting the deposits from the round up charged on my regular checking account like it should but i have been charged a monthly fee and no interest unlike what i signed up for. I requested a fee refund and lost interest. they submitted a complaint but they should not be allowed to change my account without my permission.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30309
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Fees or interest
Subissue: Unexpected increase in interest rate
Consumer Complaint: My Bank Card Balance ( cash advance ) increased from $ XXXX 27.24 % to $ XXXX 27.24 % with out any ATM transactions. The previous statements show this balance has been paid but the credit card company says that is because of payment allocations. They themselves have no clarity on what's going on as some agree with me and opened a claim that was rejected.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MO
Zip: 63017
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: On Friday XX/XX/ I received notification that my account was overdrawn. I reviewed the online banking portal and identified that I entered a scheduled bill pay transaction with Bank of America to transfer funds into an investment account with XXXX XXXX. When I entered the transaction, I made an error and missed the decimal point. The transaction was entered as {$10000.00} instead of {$100.00}. I called Bank of America customer service and was told by both their online banking and bill pay departments that they couldn't do anything with the transaction as it was already in progress. I was advised that if I contacted the recipient, XXXX XXXX, they could correct it on their end. I contacted XXXX and they changed the payment amount from {$10000.00} to {$100.00}. On Monday XXXX I saw a return of posted checkitem refunding the {$10000.00} to my account and thought the matter was closed. On Tuesday XXXX Bank of America made a second attempt to transfer {$10000.00} from my checking account to XXXX XXXX. I called BoA customer service again, was again transferred back and forth between the online banking and bill pay departments. I was advised that the system automatically retries the transfer and it couldn't be stopped but that I would see the funds credited back to my account within 24 hours. On Wednesday XXXX I saw another return of posted checkitem refunding the {$10000.00} to my account for the second time I thought the matter was closed. On Thursday XXXX Bank of America made a third attempt to transfer {$10000.00} from my checking account to XXXX XXXX. I called BoA customer service again, was again transferred to 5 different online banking and bill pay departments agents before being transferred to a supervisor who assured me that though it is rare there are some agreements with payees that will try the transfer a third time, but this was the last attempt and the funds would be back in my account within 24 to 48 hours. On Friday XXXX I called my local Bank of America branch and spoke to branch manager XXXX XXXX. I asked XXXX for assistance with this matter but he indicated that there was nothing that he could do other than provide me with the customer service phone number for online banking. On Saturday XXXX the funds still were not returned. I called BoA customer service and spoke to a manager named XXXX who assured me that because it was Saturday the fund credit wouldn't occur that day but would be seen on Monday. XXXX also took down my cell phone number and assured me that he would call me on Monday after he started work at noon to confirm the issue had been resolved. On Monday XX/XX/ the funds were still not returned to my account. By XXXXXXXX XXXX I still had not received a call from the BoA manager named XXXX and called BoA customer service for the 5th time. I indicated that I had an issue with my account that had been ongoing for over a week and asked to speak to a manager to receive assistance in getting the matter resolved today. I was again transferred between multiple agents in the online banking, bill pay & escalations department and spent more than an hour on the phone again waiting to speak to a manager for assistance before I was connected to a supervisor. The supervisor reviewed the history and indicated that XXXX had a hold on the funds and she was contacting them while on the line with me to reverse the payment and return the funds to my account. The representative from XXXX indicated that the reversal was processed on the XXXX and that there is no further activity associated with another transfer attempt of {$10000.00} on XX/XX/23, but they would look into it further while we were on the line. At this point I had been on the line with the BoA customer service line for over 90 minutes. While waiting for the XXXX agent to confirm the status, the call was disconnected. I called BoA customer service again and was connected to an agent. I asked to be reconnected to the supervisor that I was working with but was told that she was on lunch, but not to worry because the funds would be back in my account within 24 to 48 hours. I replied that this is not acceptable, I was told the same thing on the 20th and the funds still have not been returned. I insisted on speaking with another supervisor to have the issue resolved today. That supervisor indicated that the funds would be returned to my account within 24-48 hours, there was nothing further they could do to resolve the issue today, and there was no direct contact to be reconnected to the same person if the issue persists beyond 48 hours.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07840
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: BoA notified me of a new device logging in to my accounts, I called within minutes and spent 358 minutes on the phone with them immediately. My accounts were taken over/ hacked & drained by someone I had never heard of. This person also took a cash advance on my credit card then used XXXX to transfer the funds to himself. This all started on XXXX. In XXXX, BoA FINALLY returned the money that was stolen from my checking & savings accounts, but continue to deny my claim of fraud on the credit card! I dont understand how the cc fraud department & the wire transfer dept can not connect the dots! On my bank statement the 2 actions are right together!! Anyway, again claim has been denied. Calls not returned, cant seem to get a supervisor name or number from ANYONE. 3 times Ive asked them to close my savings account & they tell me that I dont want to do that, now Im being charged for maintenance fees on a XXXX balance account! Please help me!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I received a debit card from XXXX as part of a class action settlement- and it had an expiration date on the card. My recollection is that the amount of the settlement was approximately {$55.00}. I had not used it by that expiration date ( approx 1 year ) and then Bank of America charged a fee of {$55.00} dollars as a " closing fee '' and consumed the entire settlement without any notice to me or agreement to such a fee by me. I believe this must be illegal. I tried to get this resolved with Bank of America but they could not even provide me with an address to send a letter of complaint. I was on hold for about an hour, each time they would come back on the line and apologize for the wait, and then put me on hold for another 10 minutes. Just trying to get the information to register a complaint with them was impossible. Hence, this complaint.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 91604
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: This is my second complaint. I have had to visit Bank of America in person to have this issue resolved. I am the victim of identity theft. I have frozen my credit reports and with XXXX ; nonetheless, another account was opened in my name ending in XXXX. I received a debit card for this account via mail and hence, learned that an account was again opened fraudulently. I received an email from Bank of America that a bank account application was in process yet again. When will Bank of America start to check identification before allowing criminals committing fraud to easily open accounts online in the name of victims of identity theft? Why is it that when I call Bank of America I am told that there are no accounts in my name, but when I visit a local branch, I am told otherwise, that in fact there is an account open in my name? Why must I take time off from work to visit a local branch to have these issues rectified? At this point in time, I am done attempting to have this issue handled through Bank of America. I am contemplating seeing an attorney unless this matter is resolved permanently. Bank of America should show a greater level of concern for fraud - after all, it not only the victims of identity theft being swindled, but their very bank.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 078XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Problem getting a card or closing an account
Subissue: Trouble getting, activating, or registering a card
Consumer Complaint: {$30000.00} was taken from account, and bank of America has not brought the money back into the account. I filed a complaint on XX/XX/XXXX and i have not heard back. I did not make the transactions on this account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 93117
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I had my account wrongfully closed for a check that was motorized and authorized by the issued party. My godfather XXXX received his state XXXX retirement fund and doesnt have a government issued id due to loss. He was attempting to have me deposit it because check cashing places charge 20 %. Bank of America closed my account because they suspected fraud. They refuse to give me a way to reach a higher standing supervisor who can assist me. Their closure department is filled with rude young women who give sass and snarky responses at every chance.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-24
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: I received a letter from Bank of America alerting me they have received a credit card application in my name. Through verification, the person has used my name and my social security number. They are going to deny the application and have given me the next steps to take in reporting the fraud. I will be filing a report with the local law enforcement as well as contacting a credit reporting agency, check my credit report, and prevent credit reporting companies from providing my credit file information.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-04-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-04-25
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: XX/XX/XXXX : I RECEIVED A DEBIT CARD FROM BANK OF AMERICA. XX/XX/XXXX : I RECEIVED A LETTER FROM BANK OF AMERICA STATING THE ACCOUNT HAD BEEN CLOSED. XX/XX/XXXX : I GOT ANOTHER DEBIT CARD FROM BANK OF AMERICA WITH A NEW BANK ACCOUNT NUMBER. XX/XX/XXXX : THIS IS WHEN I ACTUALLY OPENED MY MAIL AND SAW EVERYTHING. I CALLED BANK OF AMERICA AND THEY SAID NO TRANSACTIONS HAD BEEN MADE ON EITHER ACCOUNTS. THEY LOCKED/CLOSED BOTH ACCOUNTS AND OPENED UP AN INVESTIGATION AS I REQUESTED. XX/XX/XXXX : I RECEIVED ANOTHER LETTER FROM BOA WITH COPY OF A CHECK FOR OVER {$2400.00}. IT SAID THE CHECK HAD BEEN PUT ON HOLD.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 067XX
Submitted Via: Web
Date Sent: 2023-04-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A