Date Received: 2023-06-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of fraud and my bank, Bank of America has denied my claim. This situation occurred on XXXX XXXX, 2023 when I thought that I was speaking to a representative of XXXX and was helping to verify my account and a friend 's account so that she could complete a refund for a purchase. After a brief conversation with my friend the " XXXX '' representative ( s ) hacked her phone and was controlling it remotely, he then sent a message from her to me with a " verification '' link. Thinking that it was legitimate I clicked it, as the conversation continued the " representative '' said that he was going to send a prompt to my phone to screen share what he was doing to verify the accounts and process the refund. I became suspicious and tried to text and call my friend from my landline ( I was speaking to the " rep '' on my cell phone ). As I was texting my friend the " representative '' told me to stop pressing keys on my phone or he could not finish the transaction. At this point I realized he could see my phone, then seconds later I realized that not only could see what I was doing, but he had control of my phone and had my Bank of America app open and began to take out a cash advance on my credit card and transfer money with XXXX to a contact that I did not know. I tried to close the app, but I couldn't, I tried to shut my phone off, but I couldn't. He kept pressing keys and I had no control of the phone. After a couple minutes I was able to hang up the phone, and then went to the police station to file a report. I then went to my local Bank of America branch to report this in person. I was told I needed to call the bank to report it. I reported and filed a claim with both the credit card division ( for a fraudulent {$5000.00} cash advance, and fee ) and the checking account department for two XXXX transfers for a total of {$3500.00}. I had the credit card closed, and opened a new card. I had the checking account frozen, and transferred my money ( excluding the remaining {$1500.00} ) to a new checking account. I asked BOA to report the XXXX contact as fraudulent and they said they would report the number to the bank it was associated with. I have no written confirmation of this. There were then two attempts on the frozen checking account to withdraw money from XXXX. They were declined because the account was frozen, but Bank of America did not notify me or flag this as fraud. I did receive a notification the transaction was declined because of insufficient funds, which does not make sense. I sent a copy of the police report for the credit card dispute. I did not immediately send it for the checking account as they did not ask for it, and I ( incorrectly ) assumed the credit card complaint would be forwarded to the same fraud department and they would have access to it. The checking dispute was denied, I have appealed and sent a copy of the police report. The credit card dispute was also denied, and I have also appealed. Additionally, I have also filed a fraud report with the FTC.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My check was stolen and improperly accepted for deposit by Bank of America. The check was made out to XXXXXXXX XXXX. Bank of America accepted the check even though it was signed by XXXX XXXX. My bank, XXXX, has been trying to obtain my funds since XXXX but Bank of America will not respond. I tried contacting Bank of America but it will not respond to me. My rent has been outstanding for almost five months now and no one can tell me when I will get my funds because Bank of America will not respond. Bank of America needs to respond.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 10029
Submitted Via: Web
Date Sent: 2023-06-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-04
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Dear Bank of America, I hope this message finds you well. I am writing to express my interest in re-establishing a banking relationship with your esteemed institution. In the past, I had an account with you which, due to certain unforeseen circumstances, was placed under the care of the recovery team. I want to assure you that I have since settled this debt in full and have strived to rectify any past discrepancies. Despite this, I have been informed that I am not eligible to open a new account. This is confusing, as I've previously consulted both your recovery team and the general customer service department, who have advised me that I am eligible to apply for a new account, provided it is done in-branch. Given these circumstances, I kindly request your assistance in this matter as I am eager to rebuild my financial standing with Bank of America. Best regards, XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 32771
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Incorrect information on your report
Subissue: Information belongs to someone else
Consumer Complaint: i have Two inquiries on my credit report that i did not authorize nor have knowledge of 1 ) Bank of america XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07018
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: I attempted to open several checking accounts XX/XX/23 being denied for every major bank in the city of XXXX, I was finally provided with a letter from XXXXXXXX XXXX informing me. Their decision was made because of a report from early warning signs I replied, I recently filed a XXXX XXXX XXXX so I shouldnt old or have any balance is due to any other banks, I contacted early warning signs. They informed me the account that they are showing reporting, which is prohibiting me from opening. A new XXXX account is from a Bank of America account, which was included in my XXXX I reached out to the bank directly to try to obtain some information. The representative I spoke with was extremely rude. He told me that they had marked my account as fraud and thats why I will not be able to open a new account. I asked him several times what was fraud, or what fraudulent activity took place on my account he would not inform me, he said they dont have to tell me anything. Im lucky he told me the information that he did. Before my account was close, I attempted to deposit a XXXX from another XXXX account from a different institution. The check was declined, the funds were never deposited into my account, this would be the only thing that I can think of them reporting is fraud, which, honestly its not fraud at all. The funds were just not available by time they attempted to process the check due to automatic withdrawals. I would like for them to remove the fraud label from early warning signs because its not fair to me. It wasnt fair for them to put it and its not fair for me to be penalized for something that is not accurate. I feel that Bank of America is very discriminatory towards people of XXXX When I open the account I had to jump through hoops, hoops, hoops, in order to open the account now theyre making it difficult for me to open account at any XXXX institution.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 44118
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Closing on a mortgage
Subissue:
Consumer Complaint: On XXXX XXXX we received a XXXX XXXXXXXX package from one of the four XXXX firms used in our continue battle over our property rights and concerns.Yes we have written CFPB over the last XXXX years about the concerns of fraudulent activity since the inception of our XXXX XXXXXXXX XX/XX/XXXX XXXX have had XXXX Mortgage Audit which declares that our loan finalization did not present TILA in the beginning of the final documents of closing.Bank of America still claims that BOFA XXXX XXXX AND XXXX still have the assignment to the property of XXXX XXXX XXXX XXXXXXXX XXXX XXXXYet in the XXXX XXXX XXXX Court XXXX XXXX has been transferred back to XXXX Mortgage XXXX of XXXX time that we request the information that should be available we are sent to XXXX of the XXXX law firms and there is no founded process of the written request offered. There is a great deal of confusion added to the chaos that is inherent in the illusion of securitization. It comes from the fact that most people, including regulators, lawyers and judges, fail to appreciate the difference between the servicer and the creditor. Indeed, the pretender lenders are counting on this confusion when they go to court and it is working, XXXX less and less as XXXX start looking behind the veil of attorney representation and false affidavits that leave the court record bereft of any actual evidence. It might be that the servicing rights have been transferred and not the loan. But remember that the servicing rights arise from the securitization documents and if those were not followed, thus subjecting the loan to servicing as per the pooling and servicing agreement, the administration of the account by the servicer could be alleged as ultra vires. And remember that just because something is transferred doesnt make it any more valid than it was before the transfer. So if the original obligation, note, mortgage deed or other closing documents were not in compliance with law, and factually were at variance with how the loan was actually funded and by whom, then the transfer doesnt make those defects disappear. The pretenders have been largely successful at convincing the courts otherwise, but each day more judges are realizing that the fact that a loan was transferred doesnt mean that the loan even existed or that the lien XXXX perfected.In any event, it would seem that if we receive such a letter, we should be able to ask to see the documents evidencing the transfer. First we are entitled by law to this information, according to XXXX XXXX XXXX Second whatever they send us they are committing themselves in writing to a specific set of facts that they can no longer change in the shell game they are playing in the courts. At this point it makes sense to inquiring about who signed what and to demand the entire chain. The possession of a XXXX title and securitization report and analysis will go nicely with this effort. A retort expressing the desire to rescind and/or a qualified written request will set the stage for starting off any proceeding with our truthful allegation that first, before they do anything else, they must comply with the requirements of law and respond to our request.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX, I deposited a {$10000.00} check received from selling kitchen equipment to my friend 's company ( XXXX ) at the ATM located at XXXX XXXX XXXX XXXX, XXXX, CA XXXX ( XXXX branch ). On XX/XX/XXXX, when I checked my mobile app, I saw that the check had cleared, so I went to the XXXX branch to withdraw the {$10000.00} in cash. There was one teller and several customers waiting. I was waiting around 20 minutes and approached the teller and asked to withdraw {$10000.00}. The teller was nice and he requested to confirm with Assistant Manager XXXX XXXX. She informed me that she could only provide {$5000.00} as she was facing a cash shortage and couldn't give me the full amount due to the increasing number of customers waiting. I explained that I needed the full {$10000.00} for business purposes, but she insisted that I either take the {$5000.00} or leave. She then returned to her position. In this situation, only the teller and I were left. The teller then tried to show me that there was actually only {$30000.00} in cash available. I was insisting that my money {$10000.00}, and the teller said nothing he could do. As the line of waiting customers continued to grow, Manager XXXX XXXX arrived and assured me that if I came back the next day, I would be able to withdraw the full {$10000.00} as promised. On XX/XX/XXXX, when I went in the morning, XXXX informed me that there seemed to be an issue with the check. She claimed that the signature was different, possibly because my friend and another co- founder were both involved in the business. She also mentioned the possibility of the check bouncing. Considering these factors, I decided to return home. However, I noticed that the funds had already been deducted from my friend 's account. Since then, I have been contacting customer service and inquiring about the situation, but all I hear is that the check hasn't bounced and will clear soon. I am aware that sometimes it takes up to 10 days for the bank to process large amounts, so I patiently waited. When I called on the XXXX, they informed me it would clear on the XXXX. On the XXXX, they said it would clear on the XXXX. Then on the XXXX, they said it would clear on the XXXX, which is now the XXXX day ( Actually XXXX day from XX/XX/XXXX ). If it still doesn't clear, they instructed me to visit the financial center on the XXXX. I went to a different financial center near my home and with the help of the branch manager, I learned about various situations. I discovered that XXXX Assistant Manager XXXX XXXX XXXX XXXX a hold on the check until XXXX due to the discrepancy in the signature. The manager I met at the financial center today made phone calls and sent emails, but there was nothing more they could do. They informed me that I would have to wait because XXXX XXXX is on vacation. However, even if I wait, it was clear that nobody could release the hold until XXXX. When I contacted customer service to inquire about who placed the hold, no one had noticed or informed me about it. While there may be valid reasons for a bank to place a hold on a check, it is incomprehensible why they would hold it until XXXX for no apparent reason. Furthermore, the hold was placed on {$10000.00}, but the hold amount is {$10000.00}. I consider this to be a personal abuse of power, and I will be filing a report against XXXX XXXX and XXXX XXXX of the XXXX branch. I consider this issue to be a case of personal authority abuse. I went to withdraw the amount because the Bank of America system cleared the check within a day. Furthermore, I received a cashier 's check for a different amount from a friend 's company ( XXXX ) and deposited it into my Bank of America business account to immediately pay off my credit card. I have been using Bank of America since 2007, and I have never encountered such a situation before. If there was a problem with the signature, it should have been a simple matter to request verification from XXXX XXXX. It is unreasonable for Bank of America to hold this amount until XXXX. The customer department at Bank of America did not understand the situation and assisted in filing a report. It is incomprehensible that an assistant manager, in violation of the bank 's own regulations, put a hold on the amount and claimed that nothing could be done because they were on vacation. Recently, small local banks have been going bankrupt, causing a lack of trust among consumers and leading to numerous issues. I am experiencing something that I used to see in the news. I believe this is a case of branch and assistant managers abusing their power.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90019
Submitted Via: Web
Date Sent: 2023-06-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XXXX, I completed a XXXX transfer to a recipient named XXXX XXXX. However, Bank of America 's XXXX program changed my recipient to XXXX XXXX. When I received my email confirmation and saw that Bank of America changed my recipient to XXXX XXXX, I went back online to see what occurred. I tried to send another XXXX and noticed that Bank of America was changing my recipient each time. If I selected " XXXX XXXX '' XXXX would change my recipient to " XXXX XXXX ''. If I selected " XXXX XXXX '' XXXX would change my recipient to " XXXX XXXX ''. Just in case this was a temporary issue, I took a video of it. I called Bank of America and spent over an hour on the phone speaking to the non-fraud team and technical support team. I also went to my nearest branch. While at my nearest branch, the technical support staff wanted to mirror my online banking account so they can see what is occurring. I left the branch and drove back home. I logged on and when I tried to show the tech rep, the issue was no longer there. I explained to the tech rep that I have a video but the tech rep stated he is not able to receive emails from non Bank of America email accounts. I explained the following to the tech rep and both BOA employees from the non-fraud department : XXXX. I have a video of the issue and it is not my problem that BOA is not equipped to receive my digital evidence. They should be. XXXX. This is not a user error. This is a bank error. Bank of America 's online service sent my money to the wrong recipient. Bank of America needs to be accountable for this and issue me a credit to my checking account. XXXX. I was willing to complete a dispute resolution request. However, I should not be " hoping '' for resolution as this is a bank error.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I am writing to file a complaint with the Consumer Financial Protection Bureau regarding my denied fraud case with Bank of America. As a private living man, on XX/XX/2023, I was at a family gathering at a nearby eatery and my phone was stolen while I was under the influence of alcohol. I later discovered that {$5000.00} was sent out from my Bank of America account without my authorization. I immediately reported the fraudulent charges to Bank of America and was initially told that I would receive a temporary credit while they investigated the matter. However, over 9 days later, I was informed that my fraud case was denied. I am extremely disappointed with the way my case was handled by Bank of America and their failure to provide me with a satisfactory resolution. The fraudulent charges have caused me significant financial loss and stress. As a private living man, I believe that the denial of my fraud case was unjustified and I am seeking your assistance in resolving this matter. I request that the Consumer Financial Protection Bureau investigate my case and take appropriate action against Bank of America for their failure to uphold their obligations and responsibilities to their customers. I also request that you provide me with information on the steps I can take to ensure a fair and just resolution to my case.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 07304
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-06-02
Issue: Problem when making payments
Subissue: Problem during payment process
Consumer Complaint: I have a credit card with Bank of America and after I receive the statement of XXXX with a balance full payment of {$1400.00} with a due date of XX/XX/2023. I decided to make a full balance payment on XX/XX/XXXX to avoid being late. Then I noticed on XX/XX/XXXX that because I had set up auto recurring payment in the bank website, the platform had initiated the payment and withdrew the funds from my account. I contacted the bank and was told by chat that the refund would take up to two billing cycles, which is insane by the way, but also were told that I can request the refund by phone and it would be much faster. I did the request of the refund by phone and according to the agent it would take a few days of them to process the request but today XX/XX/2023 I decided to call the bank again because I have not received the refund yet and for my surprise I discovered that the refund would take up to 2 billing cycles regardless it was done by phone.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33160
Submitted Via: Web
Date Sent: 2023-06-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A