Date Received: 2023-07-13
Issue: Problem with a credit reporting company's investigation into an existing problem
Subissue: Their investigation did not fix an error on your report
Consumer Complaint: The presence of a derogatory rating on my account is deeply concerning to me. I am worried about the impact it may have on my credit, as it has already resulted in the denial of a recent loan application and an increase in the interest rates on my existing credit accounts. I want to emphasize the significant financial and emotional distress this negative rating has caused me and will continue to cause until it is resolved.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 76137
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I left Bank of America because they were robbing of money through their overdraft fees. I would pay for items and the money would clear on my app but Bank of America would hold the charge until their was insufficient funds in my checking account then allow the fees to go through causing overdraft fees.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20707
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: On multiple occasions I was charged insuffiecient funds fees from the account that I'd like my money back for.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85043
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: Bank of America closed my account without warning and and I was paying my monthly payment on time every month. They further ruined my credit with a note that they closed the account. I called them and they could not give me an valid explanation other than they saw my other accounts and decided to close it. They dont know what arrangements u had with the other creditors and I was paying them as well. There was no reason to close it without my knowledge. They jacked the interest up and will send out a high penalty if not paid on the due date. I had to fight one of fees as well as twice they had to refund me for taking a double payment out of my account. In my checking account I was charged multiple fees in the past when they claimed XXXX was the new overdraft fee and they claim that particular transaction wasnt covered and I had to still pay XXXX.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 34953
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have had money taken from my account, showing on my statement like when an automatic propane machine at XXXX failed to disburse the product and after contacting the propane company they said they refunded the money but now there is no evidence of the money coming out or being refunded and was told by bank of america that when the money is refunded they remove it from my statement. Now I have no record of it coming out or being returned which has happened more than once, I do not believe the money was ever credited back to my account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92027
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: Years ago I was applying for a loan at another bank and found out that Bank of America had opened a credit card in my name and it was on my credit. I had no knowledge of this card prior to that. I contacted BOA and they apologized and swiftly closed the account. I do not remember specific dates but after reading the article about their illegal practices, I realized they'd done the same to me in the past.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 22193
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Problem accessing account
Consumer Complaint: My XXXX yr old father was hospitalized then transferred to nursing home lockdown unit. I have been estranged from my father off and on due to his abusive behaviors. When he was hospitalized I was asked by my elder uncle, Hospice and the VA to help because I am next of kin. I have done everything needed with POA paperwork we had signed back in XX/XX/2022 until I needed access to his banking accounts at BofA. I started jumping their hoops XXXX weeks ago and explained the situation I am in. After several attempts at becoming POA on his account they told me my POA was invalid because family members signed as witnesses. They said I must get new POA even though they have paperwork saying he is incompetent and unable to sign. I got to work with his team at the nursing home and the VA and Hospice. They made it happen after questioning my father for competence of signing that document. I took that POA back to the bank and they questioned the validity of that POA because they knew he had been deemed cognitively impaired because of previous statements they received. Mined you this is an account with maybe {$2400.00}. I am a Gold member at this bank for whatever that means. I need access to help my father and they keep coming up with new reasons as to why I cant be POA and deal with my fathers finances putting him at risk of being on the streets as he is dying. After getting the last POA a legal document with pages 1-11 and pages 11 being notarized on page 11 for the whole document they said I must have witness signature notarized on page 10. I made it happen with notary that signed the original documents. They then denied it because the notary they asked for made the document invalid because it wasnt back dated. I need help please.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85032
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: For years, BOA has been taking insufficient fund fees and overdraft protection fees, out of my account for years repeatedly even when the same vendor came to get money, it continued to deny it but kept charging fees
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IL
Zip: 60139
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have a Bank of America Visa XXXX card and on XX/XX/2023, I instigated a transfer to my checking account at XXXX XXXX XXXX XXXX of {$5000.00} On XX/XX/XXXX, Technicolor received a Prenotification from Bank of America that the {$5000.00} was coming in. However, it never arrived. The transaction number for the {$5000.00} deposit is XXXX. I immediately contacted Bank of America and filed a complaint, # XXXX but I received a letter from them on XX/XX/XXXX, that my claim was denied because no error occurred. I then requested the documentation from the transfer. On XX/XX/XXXX, I requested their documentation of the transfer which didn't come. On XX/XX/XXXX, I received another letter from Bank of America stating " here 's a copy of the documentation that we relied on to make our decision. Once again, no documentation. I called Bank of America XXXXs Help Desk so many times, but finally a person gave me a transaction number of XXXX, which I gave to XXXX to check out. XXXX accounting department couldn't make use of the number? On XX/XX/XXXX, I received another letter from Bank of America stating my claim will remain denied. After another post card to Bank of America, I received another transaction number Trace ID XXXX which was no helpful. After another call to Bank of America, I was told I needed to file a Police Report. I went to the XXXX XXXX XXXX XXXX in XXXX, Ca, and met with XXXX XXXX XXXX XXXX. The Police Report ID is XXXX. On XX/XX/XXXX, I received another " form '' letter from Bank of America, sending me the same information they had sent before. I pray you can help me recover this life-changing money!!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 923XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: During Covid, I received a voice-mail stating they could help me with my credit card debt. A number was provided. I called. I was tricked and manipulated and mislead about the reason they contacted me. I called and spoke to a representative that stated an offer to help pay down my credit card debt fasted but I found out they were using unfair business practices. At the end of the dialogue I was lead to believe that my interest rate would be lower with this offer and that if agreed, it would be paid off in half the time originally agreed. So I agree to this wonderful offer, or so I thought. What I learned immediately after was that I could not using any of my cards, all active and all had credit available to use. When I called back after speaking with multiple people, I was told that was the stipulations to be a part of the program. I went to my nearest Bank of America and they themselves could not understand why I was no longer able to use my cards. XXXX representative even stated, XXXX XXXX still have available credit on both cards but nothing changed. They closed down my credit cards and is now on my credit report. What's even sadded is, BOA goes through these events of being sued by people and the courts. Not good business. I will never ever again be a BOA customer again!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 190XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A