Date Received: 2023-07-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Noticed three unexpected transactions from checking account ( ending in XXXX ) belonging to XXXX and XXXX XXXX that were not authorized : 1. {$430.00} on XX/XX/XXXX XXXX. {$5000.00} on XX/XX/XXXX XXXX. {$3000.00} on XX/XX/XXXX XX/XX/XXXX, Reported these transactions to Bank of America Fraud Claim Department, and was assigned Claim # XXXX. on XX/XX/XXXX, Bank responded in writing, that a credit of {$8400.00} would be deposited to the account while the investigation was progressing, and that did occur. XX/XX/XXXX, Bank of America Fraud Claim Department responded in writing, referencing a new Claim # : XXXX, and reported their Research was complete, and the following actions would result : The {$430.00} charge was fraudulent, and recovered to the account. The {$5000.00} and {$3000.00} charges were not fraudulent and the {$8400.00} credited to the account would be reversed on XX/XX/XXXX. Bank of America Fraud Claim Department further stated the two transactions totaling {$8000.00} were denied because " transactions in question were completed using a device consistent with previous valid activity and performed by an authorized signer on the account ''. The Bank of America Fraud Claim Department provided no way to respond except a phone number to call for help, which only connected to customer service for XXXX transactions. XX/XX/XXXX ; Contacted Bank of America Fraud Claim Department, and requested all evidence and documentation related to the transactions in question. Was told the evidence would be forthcoming via email within 4 business days. No response. XX/XX/XXXX ; Contacted Bank of America Fraud Claim Department, again requested all evidence and documentation related to the transactions in question. Was told again evidence would be forthcoming via email within 4 business days. No response. XX/XX/XXXX ; {$8000.00} was deducted from the account .... leaving the {$430.00} deposit .... XX/XX/XXXX ; Contacted Bank of America Fraud Claim Department, again requested all evidence and documentation related to the transactions in question. Was told again evidence would be forthcoming via email within 4 business days. No response. XX/XX/XXXX : researched the Payee for the two fraudulent transactions, totaling {$8000.00} - XXXX XXXX XXXX and XXXX- This is clearly an illegitimate business : A website is visible with a phone number with no answer and no voicemail, no email response, a service team, whose pictures and names do not correspond, and a XXXX page that takes you to a foreign destination, in XXXX. XX/XX/XXXX : Attended appointment with Bank Manager at local ( to XXXX XXXX ) Branch of Bank of America, to discuss case. Was told by Bank Management that I would need to produce a letter disputing the Fraud ( research ) Department finding, and the Bank could send this letter via fax to the Fraud Dept. Management further related, Bank would not email evidence. It would only come via mail or through on-line account messages. XX/XX/XXXX ; visited local ( to XXXX XXXX ) Branch, and Manager there could produce No Fax Number for the Fraud Department. However Manager took a copy of the letter and said it would be attached to internal email to the Fraud Department, and I would be contacted. XX/XX/XXXX ; Received Letter from Bank of America, referencing ( original ) Claim # : XXXX, with a page of something purported to be documentation used in their investigation. The image is of such low quality, that it is not at all clear what this documentation refers to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 206XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I believe I may have been victim to the recent Bank of America finding where they created fake accounts as I had a checking account created. When I complained they could not offer any reasoning as to how that may have happened.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Trouble during payment process
Subissue:
Consumer Complaint: Ive been fighting with Bank of America for over 5 years to delete PMI off my account. Processing time : 10 days I received a letter stating a property valuation is needed with a fee of {$100.00}. The letter stated once the fee is received it will take 10 days. The payment has been sent. On XX/XX/2023, I called Bank of America and spoke to someone named XXXX in PMI department. To my surprise he stated that letter is invalid because its more than 30 days-and the process would need to start over, which means the processing time will Not be 10 days as stated in that letter but 30 days or more. Its unfair to penalize the customer and further extend the processing time beyond 10 days because of a hidden not disclosed Bank policy.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with overdraft
Subissue: Overdraft charges
Consumer Complaint: Bank of America has been taking over thousands of dollars from my account
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 94501
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Bank of America charged me overdraft fees more than 1 time in one transaction
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33543
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Bank of America has been charging me {$8.00} fees for a Savings Account - Advantage Savings - XXXX. Fees started to appear as of XX/XX/XXXX even though this account has been open since XXXX. When this account was opened in XXXX with another Checking account at the same time, I was advised that " as long as there is monthly auto reoccurring transfer from the Checking account to the Savings account, there will be no banking fees added to the Saving 's account. While the monthly auto reoccurring transfer is set up and has been completed every month since XXXX, I was advised today that they made a change to how their fees now work without my consent. This is clearly misleading. I have requested a refund for the fees added by Bank of America, as I did not accept their new terms. They claimed they can only refund 2 of the 4 fees made on the account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MN
Zip: 55379
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: on XX/XX/2023 i deposited a check into my account from a customer/associate for a car that he purchased from me.the BOA put a 7 day hold on the check the funds were collected from the other party account the next day! 5 days into the check being held on my account i was informed that BOA was closing my account due to me depositing a counterfeit check .upon talking to BOA XXXX informed them that the check was a real check and provided them information to get in contact with the maker they gave me a XXXX business day period to let me know what the out come will be i also provided BOA with a notarized letter from the maker of the check. so now BOA has not released my funds they are saying my account is going threw a closer process i informed them that i want my account closed now! i asked if the funds can be returned to the organs or where they came from BOA has not given me any answers and they still have the money all i ask for the, to do is return the money or give me access to my account the amount is XXXX $ $
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: GA
Zip: 30331
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Other features, terms, or problems
Subissue: Problem with convenience check
Consumer Complaint: XXXX % XXXX check could not be processed by a XXXX insurance carrier. The Check has the customary XXXX line with Routing Transit & Account number along with Item number encoded. On the first failed attempt BofA validated the XXXX line over the phone but could not locate an attempt for the item to clear the bank. After XXXX attempts to process the XXXXl check supplied by Bank of America, I authorized the transaction using the card as the medium. In a followup call, BofA refused to honor the promotion by transferring the card based transaction into the promotion. In short, this scheme of providing Non-negotiatble checks constitutes a bait & switch in an attempt to defraud the customer. I requested he log a customer complaint in their XXXX system, which he committed to do, but could not ( or would not ) tell me if I would be contracted in response to the complaint. I informed him that I would make this regulator complaint to be sure the complaint was heard an acted on.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IN
Zip: 47362
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sent a wire from my Business checking account to a XXXX business checking account for a client. I had previously sent a wire, to the same client, from this account without issue. This was sent on XX/XX/XXXX in the XXXX BOA branch. I went to the bank the next day to check on the wire and they confirmed that it was sent and did not know why it wasnt recieved by my client. I followed up almost daily by phone, email or physically going into the branch. The wire did not go through until XX/XX/XXXX with BOA holding it for being suspicious. I was never contacted or advised on the reason. In fact the manager, XXXX XXXX, pushed me to recall the wire and promised to remove the wire fee, as well as the recall fee, when everything was complete. The wire team finally called me on XX/XX/XXXX and released the wire. This was recieved by the client on the XXXX. Which was 20 days after the initial wire transfer. I was upset by BOAs service and lack of knowledge on where my money was. However, the true issue is the charges that BOA left on my account. I contacted the manager, XXXX XXXX, to remove fees by phone initially. I was never called back. I sent her several emails which were also not returned. I then went into the branch on XX/XX/XXXX. The business advisor let me know he received my emails but that he was not able to return the fees. It needed manager approval. I asked to speak with XXXX and to remind her I had reached out countless times. She was in the branch, but refused to come speak with me. She advised she was busy checking people in and couldnt leave the front. I asked for the number to file a complaint with BOA and was given an incorrect number. I spent close to theee hours on the phone and was transferred and hung up on 6 times before giving up. I do still have my accounts with BOA but keep business to a minimum. They steal fees and hold funds to collect as much as possible. I am owed over {$45.00} from the incompetence and lack of service provided
Company Response:
State: FL
Zip: 331XX
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-13
Issue: Credit monitoring or identity theft protection services
Subissue: Didn't receive services that were advertised
Consumer Complaint: Account was opened fraudulently
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72113
Submitted Via: Web
Date Sent: 2023-07-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A