Date Received: 2023-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Well I like to start with saying that I was involved fraud trough my bank I dont how far it bien if to my credit card I think yes cause I just keep getting the the same story here some money back there is I counted at least 30 charges I dont k ow bout and that they sue and wont solve them for example I heard them in call get hang up cause one member was gonna help solve this issues and the call hang up he like saw the fraud thrown th e call I tried to communicate with repesentive and still cousin a straight answer and I go t so many charges where I get charges and a week later o see the charge oooo and prosseing and then it get me how more money plus I caught them charging my dept for credit in a month 3 times they drain my account for month they that till I caught them and put a stop to it and always getting the run around just beaten lies and cover ups XXXX XXXX 4 or five company more non stop charging me that I never notice where Blayne fraud cause I work I cant always except sole taking from that I trust like the bank well they disappointed and want to solve this with them and well I just dont rues them to due cause then tsk whatever I put in the account unauthorized I like to get deed back and process this complaint..
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 90006
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I closed on a Home Equity Line of Credit to pay off debt with my creditors on XX/XX/2023. The Title Company that I used sent checks made payable to my creditors and instructed me to mail them out directly to my creditors. I mailed the checks out on XX/XX/2023. The checks were stolen. I found out that XXXX of these checks fraudulently endorsed and deposited into someone's Bank of America Account. One of the checks made out to my creditor XXXX XXXX posted on XX/XX/2023 in the amount of {$8700.00} and the other check was made out to Bank of America to pay the balance on my credit card with them posted on XX/XX/2023 in the amount of {$7100.00}. I first contacted Bank of America on XX/XX/2023 to file a fraud dispute. I went to a Branch on XX/XX/2023 and contacted the bank several times since then with still no resolution. These checks were made out to my credit card companies to pay off my balances. Bank of America was negligent in allowing someone to deposit these checks into a random account not belonging to the companies that they were issued to.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AR
Zip: 72223
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem caused by your funds being low
Subissue: Overdrafts and overdraft fees
Consumer Complaint: My checking Acct in Bank of America was charged with doble XXXX dlls charges over 15 years and sometimes twice. I filed a claim with BofA two weeks go and when I call for an update I only hear that the representative doesnt have an answer for me either all the other hundreds of victims of this abusive behavior.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89135
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/2023 I wrote a check ( out of my XXXXXXXX XXXX account ) to pay my charge card bill to XXXX XXXX for {$1900.00}. On or about XX/XX/2023 I noticed the bill did not show a payment, so I checked my online checking account and noticed the check was cashed, but the payee was changed to a XXXX XXXX XXXX. I then filed a fraud claim with XXXX XXXX, who said I would receive a pending deposit back into my account, within ten days, until fraud department investigated. Once I was found not responsible for the fraud, my pending deposit, would be made good. After many attempts on my part to rectify the situation, I was told on XX/XX/2023 that Bank of America cashed the check on XX/XX/2023, so they are responsible to make good on the check. I was then told XXXX XXXXXXXX gave Bank of America 30 days to reply. As of this date ( XX/XX/2023 ) Bank of America has not contacted XXXX XXXX as to their position in this matter, they keep putting off a request XXXX XXXX sends every 30 days. Not only have I not received a pending deposit from XXXX XXXX, Iam put off every time I check on the status every 30 days. Local police also said they can do nothing at this point.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CT
Zip: 06040
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I have used Bank Of America Bill Pay service for years, with almost no problems. However, last Year Their Bill Pay service mailed two checks to my church that were never received. I contacted Bank of America promptly after discovering the issue, and opened cases with them about these missing payments. The bank discovered the checks had been presented " somewhere '' for payment, and both had been honored with no endorsement. Per their requirements, affidavits were sent to the church, where they certified the church had never received these checks. The bank then informed me this issue would be pursued with the " XXXX XXXX XXXX XXXX ''. I have attempted to follow up with the bank multiple times to determine where these cases stand, and I'm told to " be patient since these cases sometimes take up to a year. '' The first check in question was issued in the first week of XX/XX/2022, and the second check in question was issued the first week of XXXX XXXX. I have copies of almost all electronic communications I have had with Bank of America, and have spent several hours in the local office of Bank of America, with no resolution. My latest communications from the bank indicates they are still awaiting followup from the XXXX XXXX XXXX XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: VA
Zip: 229XX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Opening an account
Subissue: Account opened as a result of fraud
Consumer Complaint: I received an email from Bank of America on XX/XX/2023 that they have opened a new checking account in my name. I am not, nor have I ever been, a customer of Bank of America. After waiting on hold for hours, the BoA agent confirmed that the account was fraudulently opened and said they would close it. On XX/XX/2023, I received an account statement and evidence that it was never closed. A similar issue with BoA also occurred in XX/XX/2023. I was assured that this wouldnt happen again. In XXXX, I also froze my credit with the 3 bureaus.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: OH
Zip: 43551
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Closing an account
Subissue: Can't close your account
Consumer Complaint: I wanted to close my Business checking account with Bank of America. Once again they are giving me hard time and not doing so. Bank of America is too big and too inefficient. Bank of America hardly employee good people - cheap and mediocre people working here. Called them on XX/XX/2023 to close the account. Chatted also. Apart from this raised CFPB complaint where some XXXX Bank of America employee sent me a secure email but when I asked to close the account she shamelessly asked me to call Bank of america customer service to send me in circles. I want this account to be closed. Called multiple times. Can't waste time to go to branch. this desperate Bank of america should not be doing scams of opening the accounts as mentioned here : XXXX XXXX XXXXXXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: Bank Of America charging me over pay and exaggerated the ( Balance, interest and late fees ) Send me to the court for incorrect amount owed which was ( more than triple )
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MI
Zip: 48310
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: I filed a charge dispute regarding my credit card at Bank of America, the merchant was supposed to refund me {$400.00}, and I never received the refund, and the merchant stopped responding to my inquiry. So i went to bank of america to file a credit card dispute, i gave all the documents required to the bank of america financial center ( XXXX XXXX XXXX XXXX XXXX, XXXX, PA XXXX ) employee to fax over to their claim Department, he told me he faxed all the documents, later when i called ask for update, they told me they didnt received any documents to support my claim, and blame me for not calling and check, told me the time has passed, they no longer able to help. After countless hours waiting on the phone and physically being at the branch 3 times, they are denying responsibility and refuse to help. I had the same claim filed through XXXX XXXX XXXX, it was resolved in less than 40 mins on the phone. Bank of America just refuse to look at all the evidence and refuses to help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19104
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-07-24
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: Ive been with Bank of America for years and they have always constantly charged me more then once 35 on transaction canceled if I could not get over to the bank to deposit more money
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NJ
Zip: 08234
Submitted Via: Web
Date Sent: 2023-07-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A