Date Received: 2023-08-21
Issue: Managing an account
Subissue: Banking errors
Consumer Complaint: XXXX XXXX charged me a whole olot of times on my account XXXX XXXX supposably took payments and then they got returned but i never saw money in my account. XXXX was paid as well by me on there online portal and got returned but never saw at it either on my bank of america account. same with XXXX XXXXXXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX purchases with bank of america debit card and just alot of purchases i cant dispute with dispuite center because they even get mad at me because they want to sithere and dispute evrything with me and cant and honestly not enough help and everything gets worst because im in need my self rn im a XXXX XXXX XXXX XXXX that has no money right now and all these pending issuers are really holding me up. because i am a hard worker but this makes me not want to keep working because im afraid my money goes to all the wrong places.and theres records on my bank account for all of this ..so i basically need to get reimbursed really fast because i didnt give my income for workimg hard to the wrong people.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92025
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I received a letter from Bank of America dated XX/XX/2023 asking for my details to be verified and updated, and that I had until XX/XX/2023 to provide this information. The document was faxed into BofA on XX/XX/2023. A further letter from Bank of America dated XX/XX/2023 simply stated all my accounts with BofA would be closed. No explanation was provided. I received a separate letter from Merrill Lynch stating the same thing, my account was being closed and no details were provided why. I called Bank of America on XX/XX/2023 and spoke with XXXX. She said she was not obligated to provide a reason for closing my account. Bank of America did not want to serve 'my banking needs '. I asked to speak with a supervisor, XXXX, who essentially stated the same thing.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: UT
Zip: 84047
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Fees or interest
Subissue: Problem with fees
Consumer Complaint: I have a Bank of America credit card and I pay the balance in full each month. I also have the credit card linked to a Bank of America checking to direct pay it each month on time. The Bank of America checking never auto payed the Bank of America credit card. This is something I dont need to initiate, its generated a payment on its own. I called them to ask to reverse the {$25.00} late fee and it was declined. When I asked what caused auto payment to be delayed, they could not explain why?
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33076
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I dont know how to go about it so many people are hacking my name emails XXXX and XXXX and using my social security number and opening accounts and everything else please I need help they dont help me at all I want a freeze and I want everything cut off or somthing I had good credit last I remember it was in the 700+ when I took my XXXX XXXX back
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: IA
Zip: 51501
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Complaint against Bank of America for Withholding Funds and Imposing Excessive Overdraft Fees. I am writing to file a formal complaint against Bank of America for their improper handling of funds in relation to their XXXX XXXX system from Bank of America to my account, Bank of America, and their failure to address the resulting financial hardships I have faced. I operate a small minority business account with Bank of America, account number XXXX, and I am deeply concerned about the unjustifiable withholding of funds from deposited checks and the subsequent imposition of multiple overdraft fees that have significantly impacted my business operations. On multiple occasions, I have experienced a delay of up to three days in the release of funds not including weekends, from checks XXXX XXXX XXXX XXXX that utilize Bank of America XXXX XXXX XXXX system. This delay has resulted in severe financial difficulties, as I rely on the timely availability of these funds to cover important business expenses and obligations with Bank of America. Despite adhering to the necessary procedures and requirements for utilizing the XXXX XXXX system, I find it extremely troubling that Bank of America has repeatedly caused significant delays in processing these funds. To exacerbate the issue, the delayed release of funds has led to overdrafts in my business account, these are check that utilizes the Bank of America XXXX XXXX system. These checks are uploaded every night to let the Bank of America knows these checks are good to release funds to, and are from the escrow accounts, some accounts have millions of dollars. This has been compounded by the fact that Bank of America has imposed multiple overdraft fees due to the unavailability of funds caused by their own operational inefficiencies. The accumulation of these fees has created an unjust financial burden that I am struggling to manage, and it directly contradicts the principles of fairness and accountability that I expect from a reputable financial institution. I attempted to address this matter by visiting my local Bank of America branch, where I was advised to contact the business customer service line for assistance. However, my interactions with their customer service representatives have been disappointing. They have consistently stated that there is nothing they can do to rectify the situation or provide relief from the resulting financial strain. This dismissive response has left me feeling frustrated and unsupported as a loyal customer. I am submitting this complaint to the Consumer Financial Protection Bureau in the hope that your organization can investigate this matter thoroughly and hold Bank of America accountable for its actions. I urge the CFPB to assess the bank 's practices related to the withholding of funds, delays in processing, and imposition of excessive overdraft fees. I kindly request that the CFPB ensures that Bank of America takes appropriate measures to rectify this situation, provide restitution for the financial hardships I have endured, and prevent similar issues from occurring in the future. Enclosed with this letter are copies of relevant documents, including transaction records, account statements, and communications with Bank of America representatives, to support my complaint. I appreciate your attention to this matter and your dedication to safeguarding consumers ' rights. I look forward to a prompt and thorough investigation into this issue and a resolution that is fair and just. Thank you for your time and assistance. Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX : XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33071
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Advertising and marketing, including promotional offers
Subissue: Confusing or misleading advertising about the credit card
Consumer Complaint: Bank of America WONT STOP MAILING ME PROMO OFFERS!! I have called and gone online to opt out and they wont LEAVE ME ALONE!! Please get them to stop!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NV
Zip: 89148
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Improper use of your report
Subissue: Credit inquiries on your report that you don't recognize
Consumer Complaint: I have not supplied proof under the doctrine of estoppel by silence, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I presume that no proof of the alleged debt, nor therefore and such debt, in fact therefore exists
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19150
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Back in XXXX I contacted Bank of America for fraudulent charges posted to my account. They filed claims on my behalf and I NEVER received anything regarding my claims. This happened so many times I had to call to cancel my card and get new ones, still never getting my money backs. Finally in XX/XX/XXXX claims were filed again to which ONE claim # XXXX was resolved in my favor for {$390.00}. Claim # XXXX for XXXX XXXXXXXXwas denied! All transactions should have been one claim because they are the same merchants! How can one be approved and one denied?! Makes no sense. Also, in XX/XX/XXXX I was credited back the international transaction fees associated with the fraudulent charges with no letter, nothing. I have given BofA every bit of information requested and then some. I need my money back please!
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 95340
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-22
Issue: Opening an account
Subissue: Unable to open an account
Consumer Complaint: Consumer Financial Protection Bureau Re : Complaint against Bank of America To Whom It May Concern, I am writing to express my dissatisfaction and concern regarding a recent decision made by Bank of America in relation to my deposit account application. I am greatly disappointed by the denial of my account opening request, particularly given my previous two-and-a-half-year history of utilizing a checking account with your only reason l open account again beo a o b offer XXXX dollars open rewards. I received a notice indicating that my application to open a deposit account with Bank of America had been declined. The decision was purportedly based on information obtained from XXXX XXXX XXXX , XXXX, as mentioned in the communication. However, I am troubled by the fact that neither the agency nor the bank has provided me with specific reasons for this decision, leaving me feeling perplexed and frustrated. According to the notice, I have the right to obtain a free copy of my consumer report from the consumer reporting agency within 60 days of receiving this communication. I intend to exercise this right and request a copy of the report to better understand the factors that led to the rejection of my application. Moreover, I am concerned about the accuracy and completeness of the information within my consumer report, as I believe my financial history and relationship with Bank of America should warrant a more favorable outcome. The factors cited as adversely affecting my deposit account scoreparticularly the status of my relationship with the inquiring bank compared to the age of my established relationship with any bank, the total amount of returned checks during the last 30 days, and the number of inquiries during the same periodare aspects I believe require further clarification. Given my history as a loyal customer, I find it difficult to reconcile how these factors could outweigh my positive banking history. I value my relationship with Bank of America and have trusted your institution for over two years with my financial needs. As a customer, I believe in open communication, transparency, and fairness. I urge you to conduct a thorough review of my application and the decision-making process that led to its denial. I request that you provide me with detailed explanations for each factor that influenced the outcome, so that I can better understand the reasoning behind this decision. I appreciate your prompt attention to this matter. I am hopeful that by addressing this issue, we can rectify any misunderstandings and continue a positive banking relationship. Sincerely, XXXX
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 78626
Submitted Via: Web
Date Sent: 2023-08-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: XXXX is had me in a never ending rabbit hole to verifying my documents they have had for XXXX months for a XXXX verifi action claim. I call daily nothing getting done. They are to open a window retroactively because I received only about half or less of my XXXX week XXXX claim because of ID verification. DURING THIS MY MOTHER PASSED AWAY. I NEEDED THE XXXX CLAIM THEN WAS XXXX IT AND HAVE BEEN WAITING XXXX YEARS. THIS HARDSHIP IS HORRIBLE DESTROYING MY QUALITY OF LIFE AND IS BEGGING TO AFFECT MY HEALTH. XXXX AND BANK OF AMERICA DONT SEEM TO CARE ABOUT ME AND THE TREATMENT I HAVE BEEN RECIEVING FEELS DISCRIMINATORY.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2023-10-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A