Date Received: 2023-08-21
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: On XXXX XXXX, XXXX XXXX sent me an alert stating that a hard credit inquiry on my had been done that day at Bank of America XXXX XXXX XXXX Texas XXXX This was not me. On Monday, XXXX XXXX, I contacted Bank of America. They told me they had run a hard credit inquiry on my name and my Social Security number the day before. I told them this was fraud ; that I had not applied for any credit cards with their bank or any other bank. I do not bank with Bank of America. They told me. they would cancel the application and mark it as fraudulent. However, on XXXX XXXX, XXXX, I received an email from Bank of America telling me my credit card was on the way and to activate it when I received it. The email stated they had sent the credit card to a town in Florida. I contacted Bank of America who deaden any knowledge of this email On XXXX XXXX, this credit card from Bank of America appeared on all three of the credit reporting agencies under my name and social security number. The credit reports all showed this account as being opened on the XXXX or XXXX of XXXX and showed it to be open with XXXX balance. Someone has stolen my social security number and is actively trying to use it to apply for credit. I have frozen my credit with all three of the credit reporting agencies and have informed them of this fraud.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 857XX
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: When signing documents for the Line of Credit with BoA, we pointed out that the documents read variable interest rate when we were promised a fixed rate. We were told by the loan officer that the rates would be fixed at the time of withdrawal. I made of note of this on the documents before we signed and stated I was very uncomfortable that this process was not clear in the note. My husband was responsible for managing the loan and repayment. When I happened to open a statement in XX/XX/2023, I noticed that the rate was NOT fixed and called BoA. On XX/XX/XXXX at XXXX est, my husband and I spoke with XXXX. We opened case ID # XXXX. We were told a case manager would be assigned and we would have resolution within 30 days, and that the case manager would reach out for more information. No one reached out or contacted us. Today, XX/XX/XXXX, my husband and I contacted BoA again. We spoke with XXXX. He told us he reviewed the files and there was nothing he could do but offered options to fix our loan now. XXXX did state that he would enter another complaint for BoA to review but it does not appear they will do anything. I feel that this was a predatory lending situation where I was deceived through unfair and deceptive practice at the BoA branch.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: FL
Zip: 33705
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: I received documents stating that bank of america closed my two checking accounts and two savings accounts on roughly XX/XX/23 due to some undisclosed fraud. I was told I should receive the funds within 4 business days. However, my paycheck was direct deposited on XX/XX/23 so it seems that my account is still active. I am awaiting information on how to receive the remainder of my funds, close to {$3000.00}, but I keep getting the runaround.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 150XX
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I wired {$20000.00} from my XXXX account to below detailed recipient but their account has not been withdrawn. The request for the refund has been rejected by their bank. I need legal help. Wire transfer information Date : XX/XX/2023 Account Name : XXXX XXXX XXXX address : XXXX XXXX XXXX XXXX, NY XXXX Recipient Account information Account Name : XXXX XXXX XXXX XXXX Account Number # XXXX XXXX Bank XXXX Bank of America XXXX Address : XXXX XXXX XXXX XXXX CA XXXX XXXXXXXX XXXX XXXXXXXX XXXX : XXXX I reported to XXXX XXXX where I sent the money from but they said Bank of America has nothing left. They claim the money was withdrawn by the recipient. My recipient was never able to access and withdraw it so Bank of America is lying and stole my money. Either provide the proof that recipient did withdraw or return my money. Otherwise I will report to FBI
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: NY
Zip: 11106
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Problem with a lender or other company charging your account
Subissue: Can't stop withdrawals from your account
Consumer Complaint: I have been with XXXX XXXX for almost 3 years and had nothing but problems with the cell phone & customer service, I contacted XXXX so many times about dropped calls, calls not going through, contacts are not able to hear me ect. XXXX XXXX was supposed to provide me a refund me for the inconveniences, cancel my service and auto with drawls. On XXXX XXXX XXXX took a payment of {$690.00} without my permission, i was told my auto with draws were cancelled last time i spoke to XXXX in XXXX now when i called today someone is saying it's impossible to cancel them.. not only am I stressed i am disappointed that different people at xfinity say different things In addition, XXXX was charging me for a line that was cancelled over a year ago, they agree they see it in the notes that it was cancelled but has yet to refund me. Bottom line is i want my refunds as promised and to to part ways with XXXX all together
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: PA
Zip: 19403
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I took out a student loan from XXXX for XXXX XXXX in order to finance my XXXX XXXX in XXXX XXXX from the XXXX XXXX XXXX XXXX. XXXX then disbursed the entire amount {$12000.00} to the XXXX XXXX XXXXXXXX, which uses a third-party bank, XXXX XXXXXXXX XXXX to disburse the check to me. XXXX XXXXXXXX issued me a check on XX/XX/2022 made out to my maiden name, XXXX XXXX XXXX. See attachment XXXX. I attempted to deposit this check, along with six other checks made out to my maiden name, to my Bank of America Checking Account through Bank of Americas mobile app on XX/XX/2022. See attachment XXXX and XXXX. As you can see from this statement, I had a balance of {$9400.00}, which included the deposited check for {$6300.00} that I intended to use to pay down my student loan. On XX/XX/2022, Bank of America sent me a letter saying that they are closing my account and will return the funds in the checking account to me, but that the decision to close my account would likely affect my credit. See attachment XXXX. On XX/XX/2022, Bank of America then sent me a letter saying that they had closed my account and would only issue me a check for {$3100.00}. They said that they have frozen the remaining funds ( the check for {$6300.00} ) and they would not be returned to me if the check was determined as stolen or fraudulent. See attachment XXXX. From the attachment XXXX you can see that this closure and report of fraud did go on my credit report. I have been unable to open another bank account since it was reported to XXXX XXXX. Bank of America said I had to get the money back from XXXX XXXX, and XXXX XXXXXXXX needs to initiate a BANK TO BANK Recall for the money. I have been calling XXXX XXXXXXXX XXXX XXXX department to try to get this issue resolved for more than a year. They have told me that they dont have a procedure to do a bank-to-bank recall. They requested a police report and then a sworn affidavit as to what happened. See attachment XXXX Now, after submitting the documents they requested, XXXX XXXX has closed my complaint and told me that I must get the {$6300.00} from Bank of America. See attachment XXXX. I still have not received my {$6300.00} that would enable me to pay down my student loan, even though I have graduated by now.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77073
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: on XX/XX/XXXX I setup an online bill pay to my XXXX credit card to be paid on XX/XX/XXXX. BofA did this as a draft check and the money was debited from my account on XX/XX/XXXX ( the date to be received ). I inadvertently transposed the XXXX XXXX XXXX, but did have the correct zip code. They mailed the check, but changed the zip code on the address. This caused it to be delivered to a different company who held the check for three weeks before cashing. When my payment was not received, I made contact on XX/XX/XXXX to inform BofA that my payment was not received, at that time it was discovered that it was sent to the wrong company. We then had to wait for it to be cashed and they didn't put a stop payment on it, which surprises me. We went through the process of calling the merchant to confirm it had not been received by them. They did not place a stop payment, but continued to wait for the merchant to fax a confirmation. After talking to my Credit card customer service, I found that the 3rd party payment center was no longer being used. They then wrote an email confirming that the check was not received by their XXXX bank. The check was cashed 3 weeks later and I immediately alerted BofA. They kept trying to contact the 3rd party after I told them numerous time that they were no longer the person of contact for XXXX. I gave them a phone and email of the Credit Card Manager ( XXXX XXXX ) at the XXXX XXXX XXXX XXXX. She was more than willing to give them the confirmation they needed. I made over 50 calls and spent over 10 hours on calls with BofA and finally got them to send me the affidavit needed directly. We walked it in to XXXX who sent it to XXXX by courier that day. XXXX XXXX completed it and faxed immediately the end of XXXX. They claimed they didn't get it, so XXXX sent it again and BofA finally confirmed via phone they received it on XX/XX/XXXX. During this time after making a complaint on their XXXX page, a spammer tried to hack my account. I called to change the user name and instead they deleted my user id, which conveniently lost all my bill pay history over the 15 years. So I no longer received any messages as they are still doing this on my old user id. I also had bills setup to pay that they didn't pay. Over {$4000.00} in bills. I had no idea they deleted my user id with current bills to be paid until I got a late notice on XXXX XXXX XXXX. I spent XXXX hours on the phone with them and they refused to honor the guarantee for the late payments that I had to go on to individually and pay that day. It's now been 5 months since the payment was sent to the wrong person and almost 5 months since I alerted them and I still have not received my money back for a total of {$640.00}. I'm sure the company is a legitimate company and just waiting for someone to come back and say it wasn't suppose to go to them. I did my own research and found that it's a charitable company that deposits donations through a lock box at XXXX XXXX. I even called their bank and they were helpful but told me they couldn't do anything that Bank of America was supposed to be representing me and helping me to get my money back. The check was stamped on the back as " Deposit for the benefit of the named payee '' and they held it for 3 weeks which tells me they weren't sure where to credit it. Bank of America has had this information since early XXXX, so they knew that it went to the wrong company, but continued to make me wait. During my 50 plus calls, I was transferred dozens of times, thrown back into the que on purpose and hung up on. I have been with Bank of America over 23 years and finally decided to remove all my money to a new bank. I'm having to keep a {$1500.00} balance there in order to keep from having a service fee monthly until I get my money back. After I complained about them not doing anything and demanded a provisional credit so that I could pay my card off and quite accruing interest on something I tried to pay off that XXXX, they gave it to me 2 months later and 30 days after that they took it back, causing my balance to fall below the minimum balance and charged a fee for that as well. This whole process has cost me a LOT of time and money and I still have no resolution. I started the whole process by alerting them nearly 5 months ago. This is unethical and a terrible way to do business. I just want to get my {$640.00} back and be done with this institution. Thank you in advance for your help.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: TX
Zip: 77573
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: On XX/XX/2023 I had a monthly bill of {$210.00} due on my Bank of America Visa card. On XX/XX/2023 I made a payment from our Bank of America checking account in the amount of {$20000.00} instead of {$210.00}. On XX/XX/XXXX I immediately recognized my error and contacted the bank. The bank said that they could see the error and would refund the over-payment via check in 10 business days. 10 business days came and went and we did not receive a check. We called again and were told that they were working on it and would give us an update in 2 business days. We called again in 2 business days and were now told that they would ACH the funds back to our checking account, the account where the payment was made from, and that would take 3 business days. 3 business days went by and no ACH refund was made. We called again last week and were told that they were still working on it and we would be contacted by a " case manager '' on Friday XX/XX/XXXX. We were not contacted by anyone at Bank of America. As of today our credit card still shows an over-payment ( credit balance ) of - {$19000.00}. Every time we call Bank of America we are either told that they are working on it or we will get a refund shortly, which has not happened. We are now one month in from when the over-payment was made and the bank is still holding onto {$20000.00} of our money and we need it back.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: CA
Zip: 92679
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Bank of America fraudulently tried to open a credit card in my name on XX/XX/XXXX. I forwarded the email to their abuse email address to notify them that I did not apply for a credit card and this is fraud. They sent another email on XX/XX/XXXX advising me that they could not pull my credit report because I have a freeze on my credit. Again, I responded this is fraud as I did not apply for credit. On XX/XX/XXXX and XX/XX/XXXX they sent me text messages " regarding my credit request ''. I know that Bank of America was recently fined by CFPB $ XXXX in XX/XX/XXXX ; apparently they are STILL trying to open accounts without permission!! They need to STOP!!!! I believe they have my name and information as I used to be POA on my dad 's accounts at Bank of America ( which we closed ). I never applied for a credit card, am not a customer of Bank of America, and years ago, placed a freeze on my credit as I don't need credit and to protect myself from fraud. But that isn't stopping them from harrassing me to unlock my credit so they can process a fraudulent credit card account.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: AZ
Zip: 85086
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-08-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: We have banked with Bank of America for over 25 years. We are a software company and deposit over $ XXXX a month using BOA 's remote deposit machine. Typically, we will deposit 20 checks for $ XXXX or more at one time. The funds are available the next day. This has been the case as I recall for ALL OF 2023. On Friday XX/XX/XXXX, we made a deposit of about $ XXXX. Almost all of those checks have been put on hold until the XXXX. When I talked to the bank, and a manager, XXXX XXXX ID XXXX, his explanation was that they could not verify the funds would be available and that was why there were holds. I asked why ALL prior deposits had no holds, though from the same businesses and his answer was that each check is different. I reminded them that this had happened in the past because of a large deposit and their computers placing automatic holds, which they IMMEDIATELY removed when we called them. This time they refused to do that. I confirmed the call was being recorded and told them that I would go to the CFPB and asked if they would reconsider. They said they would not. This is clearly an error. It does not take 7 calendar days for checks to clear in 2023. It is statistically impossible for no checks to be put on hold all year and ALL the checks from a single deposit to be put on hold because " BOA had information that these checks may not clear. '' All the checks are from established businesses we have worked with for decades in many cases.
Company Response: Company has responded to the consumer and the CFPB and chooses not to provide a public response
State: MD
Zip: 20814
Submitted Via: Web
Date Sent: 2023-08-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A